ShipStation Community

We had a package that was mistakenly delivered to a UPS Texas Warehouse instead of to the correct address in Wisconsin. The customer reached out to us and asked why his package was sitting in Texas. We reached out to Shipstation and we were given thi...

There is no option to make a shipment a warranty shipment through Shipstation on the customs forms. In countries like Canada or Mexico, there are no Duties or taxes on warranty shipments. You cannot set the declared value as $0.00 and you can only se...

We would like to see that the autofill from manual addresses shows more than just the city and state the customer is located in. Another identifier such as street name would be helpful in narrowing down customers with more than one address in the cit...

Shipstation does not notify you to put the international invoice in the shipment. A checkbox list or a warning to remind shipping staff to do this and perhaps other international shipping functions would be ideal. Otherwise staff forgets and does not...