My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended t...
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We came across a problem with the "Standardized Addresses When Verified" Function arbitrarily changing the zip code on an address from Doral, FL from the one on the eBay sale. The correct address was in eBay, but when it populated over to the Shipsta...
We have an order where the address was changed to a different street address and city and zip. The order notes show that the address information was entered. When the label printed, it printed for the original address. The address on the order is the...
Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...
I need help swithing to new layout, accessing the checkout rate, and i just need help.
Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Lo...
Validating addresses seems to be glitchy in shipstation ... most times it works flawlessly, but every once in awhile it just doesn't work at all.I've gotten good at 'spotting' simple errors in an address or things that sometimes a customer adds to cl...
Please extend the Checkout Rates feature from US to Australia, we are going to need to make the move back to Easyship if this can't be extended. It doesn't make sense to have all the carries integrated, but not extend the checkout feature. Other Plat...
I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...
Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?
We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...
I am trying to get the address type on a custom packing slip template. It would be useful for when using scan to ship for a person to know whether to use FedEx home or ground without having to open the order at all and know which service to use. Is t...
I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...
