Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same char...
Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field...
Our company would benefit greatly from being able to add the terms from our Shopify orders to our packing slips. Specifically for Wholesale customers who like to see their payment terms on the slip that gets included with our packages. From talking w...
Hi, I see that you currently support Amazon Buy Shipping functionality for Amazon orders sent through Rithum, but it would be great if you would expand that functionality to other competing platforms such as ChannelEngine, SellerActive, Listing Mirro...
Hello,I hope you're well.I was wondering if you could possibly print the label by just scanning the product SKU code alone. Apparently this isn't a feature but I was under the impression it was.Thanks!
I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriente...
We need a way for the pick list to ignore line item attributes so all of the products can be grouped together.Shipstation imports what Shopify calls product "properties" - metadata about a specific line item in an orderOnce they get into Shipstation,...
Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight. Today it tallies the total weight per sku based on how many of the sku was purchased. I am looking to show the per unit weight ...
Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.
Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...
Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...
I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...
I am having an issue with printing 4" x 6" Packing Slip. The packing slip pictured shows, what eBay calls Item Specifics. What should be displayed is eBay Item Options. Item Specifics are not Item Options. Item specifics are nothing more than adjecti...
We are a large publishing house and use a Bound Printed Matter permit with USPS. In the past we have created a custom label in wordpress to do this. It would populate the customers address and our return address and our BPM permit number would appear...
I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?
Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible. Any help is appreciated. T...
We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the...
It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source".
I keep getting this error and if I try to pay for a single shipping label it pops up a processing window that quickly goes away. Something got broken....I cleared all my cookies and wiped out my cache as well to make sure it wasn't on my end. I even ...
With the new Auto-Split feature, orders split based on the Auto-split Option dropdown (see attached 1)This is fine, but creates an extra step when it is time to print.The order containing items with this flag split off by themselves, and must be re-c...
I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...
Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect...
Hi any one else having this ongoing issue that Customer email notification (shipment created) not getting sent out but the delivered one does we just get an error after creating every label ""Error converting value "[{"success":true,"message":""}]" t...
I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
I find it to be a huge disadvantage to be unable to reprint a label WITH its pack slip.Yes, you can print them separately but I have multiple orders that didn't print out (due to a printer issue) but because they are considered to be "printed already...
It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...
When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!
I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...
Would be extremely helpful if there were Template Parameters and Order Filters for Batches. Once a pack slip has been assigned to a Batch, we should be able to print that Batch # on the PackSlip. Same goes for Pick Slips.More importantly is the abili...