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Shipping Strategies Issues

homecollection
New Contributor

We are having the issue of the Shipping Strategies not working with presets or bulk update.

We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the presets package drop-down only has  "Package" for specific carriers not a general package type. This is making us go through each order to make sure that the package info and shipping strategy is correct. As a High Volume shipper this is taking up all of the time that the shipping strategies was supposed to save.

1 REPLY 1

CaraAdmin
Khoros

Hello, @homecollection!

 

Thank you for sharing your post in the community! For this situation, it’s best to reach out to our support team at support@shipstation.com. They’ll be happy to guide you through troubleshooting steps and help resolve the issue.

 

Happy Shipping!

 

-Cara