MISSING BUYER ID ON NEW ORDER PAGE
WHERE IS THE BUYER ID ON THE NEW ORDER SCREEN NOW? CUSTOMER SERVICE SAYS IT'S BEEN REMOVED.
Forum Posts
Error message....
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
I got errors - "Insurance must be purchased within 48 hours of the ship date" and charged
Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of ...
Combine Shipments does not accurately combine shipping paid
Order 1 paid $5.07 for shipping, order 2 paid $7.25 for shipping. Combined order 1 and 2, chose 1 as the surviving order. The order details screen only shows $5.07 shipping paid. Further, when I look at both orders in the grid by clicking the > symbo...
Deleted my main Stamps.com account - Now what ?
Hey Everybody, I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one ...
Send email tracking to 2 or more recipients
We need a way to reliably email 2 or more people when an order ships out. Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.
Rethink the KG & Grams separate boxes
Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...
Insurance
When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?
New Layout More Steps to view promo code
In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer addr...
Bug Report: Tag does not work with filter right away
Hi Everyone,We'd like to report a bug from the recent interface update.To repeat the bug, you will go to "orders" view -> tag a random order with "my tag"(for example) -> then immediately filter all orders by "my tag".You will NOT see the order you j...
Harmonization Code Requirement missing after update
Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization code...
Faster way to update product listing?
Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate ...
Down arrow hotkey not selecting orders (New Layout)
Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send d...
Use Custom Filed for Amazon Orders for Amazon Shipping
It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping. In our case we import a different order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels. We already import the Amazon Or...
Resolved! Can I create a second shipment in the same order?
I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to ...
Beware of cancelling an order that is combined in Shipstation
The V3 order combination feature is essentially useless due to the way it handles cancellations in whatever marketplace it is importing from. If we import order #1 and order #2 and combine them, then the customer requests to cancel order #1, shipstat...
create another shipment for a prior order
In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the ...
Piling on on the new layout - not designed for me
I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? W...
UPS CTP Large - missing produt bundle features
Hello,We are prepaid with shipstation through our UPS CTP Fund. It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold. Is this an oversight for these UPS prepaid accounts? IT seems the gold...
Resolved! Customer email notification with a single lable
Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks...
only to show procesing orders
I'm having a hard time only wanting to see my orders that are processing not every order on my ecwid store
New layout
Inputting shipping information, with legacy it was all right there on the right side screen no scrolling needed to get all the information inputted. Now I have to scroll down to get everything so it is notas simple as just click input. Also not havin...
What was wrong with the old layout?
I don't like the new layout. What was wrong with how it was before? You didn't make it better, you made it confusing and complicated. Before, if I needed to reprint a label, all I had to do was check a box and click print. Now I have to click an icon...
TikTok Integration
Does anyone know if Shipstation provides integration to the TikTok shop? I am very much in need of this integration. I believe a lot of people are asking the same question already, but I just want to see if there are any updates from the officials.Sh...
Phone Number contact Information
Does anyone have a customer service number to contact Shipstation to see if there is a physical person to come to our site to train on the use of Shipstation?I need someone to come on-site and want to know if this is possible and approximately how mu...
cancelled
My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info
Account Canceled?
I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS. It says to just "change subscription" with the button below, but there is no butto...
Automatically Sign Custom Forms
Can we add the ability to automatically sign custom forms and date them when they're printed. Sitting there signing 100;s of custom forms is not what I would call effecient!
Annoying KG options
Is anyone annoyed with the extra step of the KG option? Before we would put in the grams but now we have to put in the KG and also put in the gramsThis is providing everyone with extra work and time. Please revert back to the way it wasThank you
