ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

EORI number automation

Our website collects EORIs and exports them in the XML.In a post Brexit world it would be extremely useful if ShipStation picked these up and included them in commercial paperwork submitted to couriers and then customs.It would also be useful if it w...

Samaustin by New Contributor
  • 613 Views
  • 1 replies
  • 0 kudos

Add new feature

Adding a feature in ShipStation to show only one specific shipping account for a specific store would be very convenient.

mike by First-timer
  • 681 Views
  • 1 replies
  • 0 kudos

Packing Slips Not Readable

We don't need customization, we just need the default to actually be readable. The packing slips print so poorly on 4x6 they are useless. The Label prints just fine but the text on the packing slips is so small and thin they don't print well. Please ...

Sibil by First-timer
  • 3880 Views
  • 6 replies
  • 2 kudos

Delivery notification is not sent to custom store!

Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been suc...

Ansh by First-timer
  • 743 Views
  • 1 replies
  • 0 kudos

Combine SKUs on packing slip

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from t...

Daylon by Contributor
  • 1546 Views
  • 3 replies
  • 3 kudos

Live rates for Canada

I would like to be able to display live rates from my account on my shopify store for my customers. I am in Canada

icenfire by First-timer
  • 4016 Views
  • 8 replies
  • 4 kudos

Barcode type Shipstation uses? I want to export orders in Excel and create Barcodes for ORDER ID

anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "111­1711204­8385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings ...

Email address change on shipped order

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...

Remove shipping transit time estimates

I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...

Feature Request - Postage Invoice

Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......

LowCAC by First-timer
  • 760 Views
  • 1 replies
  • 0 kudos

Feature Request

Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as th...

sc2 by First-timer
  • 723 Views
  • 1 replies
  • 0 kudos

No Shipping Option

I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though. Can you give people the option for no shipping / label required for this i...

Bundles on Packing Slips and Pick Lists

The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar...

agarric by New Contributor
  • 2326 Views
  • 5 replies
  • 0 kudos

Cancel orders without voiding labels

It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders ...

mackerman by Occasional Contributor
  • 1065 Views
  • 1 replies
  • 0 kudos

Does Shipstation services are available in country Peru

Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith

rohith by New Contributor
  • 629 Views
  • 1 replies
  • 0 kudos

Option to Turn off "Combine Shipments" notification

Everyone inventory and ship from conditions are different. Although it's a great feature for single warehouse users. For multiple warehouse users, it's creates false positives. Please add a feature to turn it off.

MBuis by Occasional Contributor
  • 716 Views
  • 1 replies
  • 0 kudos

See Deliver by dates on In Transit Tab

I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some pack...

Nellie34 by Occasional Contributor
  • 923 Views
  • 1 replies
  • 1 kudos

Warehouse location needed on order reships

We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded deli...

Printing Error: SKU too long

Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...

AmelieJ by First-timer
  • 849 Views
  • 1 replies
  • 0 kudos

Restrict User to Specific Carriers

So we are in the process of merging two separate shipstation accounts into a single account with multiple users. We have everything in place, except for one thing. We have separate FedEx accounts for the two locations (using the "your carriers" optio...

Paypal ShipStation shipping charges adjustment issues

Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services. On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None...

Customer Packing Slip that I can't get right

Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstati...

Untitled design (4).png

ShipStation created two labels for 120 orders today

Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accur...

Screenshot 2024-12-18 at 9.37.05 AM.png
DCB by Contributor
  • 917 Views
  • 1 replies
  • 0 kudos