ShipStation Features
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Product Images Not Working

Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...

HBC by New Contributor
  • 1412 Views
  • 3 replies
  • 1 kudos

Returns/RMA Order API Needed

We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...

glyons by First-timer
  • 560 Views
  • 0 replies
  • 1 kudos

Shipstation Removes 'Best Rate' feature

Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...

Integration for CS-Cart newer than 4.6.3 NEEDED

CS-Cart 4.6.3 was released October 31st, 2017 and they're now on 4.17.2 with Multi-Vendor versions now (like ETSY with multiple sellers).CS-Cart has dramatically grown since 2017 and many software owners are in need of a new module that'll support th...

agtred99 by New Contributor
  • 1376 Views
  • 3 replies
  • 2 kudos

BFPO, Why remove?!?!

Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...

USPS Third party billing

Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it? Thank you,Tina

Tina-937 by First-timer
  • 540 Views
  • 0 replies
  • 1 kudos

why I plan canceling my account.

This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mist...

Customer Billing Address in Order Grid

When our customers place gift orders, 9 times out of 10 the shipping address is different than the billing address.The order grid only pulls the recipient name, which is great for a normal order, but it makes it difficult it keep track of the order w...

Automated Return Address Selection Based on Reason

requesting a feature to automatically select return addresses based on the reason for return when creating a "Create Return" label. Specifically:For returns due to warranty, damage, defects, or missing parts, use my NEW YORK address.For all other ret...

FREQ by First-timer
  • 414 Views
  • 0 replies
  • 0 kudos

Allow Batch Summary Page Printing

In the Document Options for Labels under Printing Setup, you are able to have the Batch Summary Page print at the beginning or end of your labels.It would be incredibly useful to be able to print this page out independently under Other Documents in t...

TeamAdmin by New Contributor
  • 418 Views
  • 0 replies
  • 0 kudos

Shipping Phone Number

We're using Woocommerce and it integrates well with Shipstation, except that we are giving our customers the opportunity to provide us with a shipping phone number if their billing phone is different. Shipstation is not capturing this. It's only addi...

Labels won't print: "Pusher Subscription Error"

Received messsage saying Shipstation Connect is offline (my internet connection is fine) so I tried refreshing Shipstation Connect... Another error appears saying "There was an error refreshing your connection: Error: Pusher Subscription Error."Tried...

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john16 by Contributor
  • 2266 Views
  • 4 replies
  • 1 kudos

Rates Calculator on Scan Tab

Hello, the rates calculator that is on the 'Orders' tab is not available on the 'Scan' tab. The rates calculator is critical to our business as it shows all the rates for all the shipping services in one screen. Currently, we have to scan the order, ...

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Tax ID settings page

A quick suggestion:We now use quite a lot of international tax IDs, and it's quite confusing to figure out what's what on the setting page: https://ship8.shipstation.com/settings/internationalThere doesn't seem to be any logic to the order the IDs so...

SKU items

Hi there!!I find it hard to believe that Shipstation actually has dozens of features and options when it comes to create and Export CSV file, but doesn't have the field for SKU or Shipped items!that one would be a huge improvement, I cannot make my S...

Order History

Why can we no longer see our order history? We use this platform to make notes on orders and reference these notes when our customers reorder. We receive calls quite often from customers who say they've ordered from us in the past and now we can't ev...

KF by First-timer
  • 501 Views
  • 0 replies
  • 0 kudos

Visible Live Rate Quotes

I know Shipstation does this with Bigcommerce websites, however, live rate quotes only return the two lowest quotes, and I need for all live rate quotes to be visible, so my customers have a choice. We use ShipperHq to do this now. That would be grea...

yvonnej by New Contributor
  • 371 Views
  • 0 replies
  • 0 kudos

Discount filter

please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.

Custom Integrated Packing Slips Getting Cut Off

We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" numbe...