Support confirmed to me months ago that this is a bug. There is no way
to turn shipment notification off.On the order page, if you select
"Shipstation Notifications: Do not send email" it still sends an email.
This is regardless of whether it's an im...
We are using UPS Large, UPS Medium and UPS Express Pak packaging. When
you select one of these, the dimensions do not update, so the rate is
wrong unless your package weight happens to be greater than the
dimensional weight would have been had the di...
The total amount you collect from a customer is taxable in most
countries (EU/UK/Canada/Mexico/Australia/etc). (Product Total, shipping
paid by customer, insurance paid by customer, minus discounts given to
customer). The ONLY thing Shipstation inclu...
Is there a way to verify that the IOSS/VAT number was sent to globalpost
for a given shipment? I have one where it wasn't & I have a hunch it may
be a bug related to creating a second shipment for an order. (shipment
was Priority Mail, a month later ...
From the Order page, if you select any UPS Package Type (UPS Pak, UPS
Medium, UPS Large, etc) it does not fill in the box dimensions (and of
course doesn't change the box dimensions if you switch box types).This
means that unless you manually enter t...
Hi Jake,Thanks for the detail and the suggestions. This is such a basic
bug for a shipping software company. Hopefully they'll fix it. For other
types of packages, I can disable the carrier packages and just use my
own package names/dimensions, but f...
Sure! Here are a few references regarding taxable shipping charges:ALL
customs value is made up of:the price paid for the goods,the insuranc...