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10 PostsActivity in Discussions
Missing field in UPS carrier setup
Hello,I want to report an issue when you add UPS as a carrier on https://ship13.shipstation.com/settings/carriersBasically when you add UPS as a carrier, in the popup form, it should ask for an "Invoice # or ID" because otherwise UPS may lock the cus...
DHL Pin Confirmation
I currently hold a DHL account and it has an option of a 'PIN confirmation' for the customer, whereby a 4-digit pin is given to the customer via email and they tell it to the courier on the doorstep to confirm they indeed are the intended recipient. ...
Identifying Expedited Shipping through Ship Station
Hi, we currently ship private label products through multiple platforms and have integrated them all with shipstation. It has streamlined our shipping services and we are extremely happy at the time savings shipstation has been for us. The only issue...
Shopify to use the ShipStation product dimensions in the live rate calculations.
Shopify needs to use the ShipStation product dimensions in the live rate calculations. Currently it is only using product weight from Shopify which is giving unusable rates.
account email
It appears that modifying the email address on your ShipStation profile will not affect the customs declaration for orders that have already been shipped. This would have been really helpful for us being new with shipstation
Feature Request - Shopify Connection Settings - Import Country of Origin
Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of ...
Resolved! Only import orders marked as PAID
Currently orders are importing from shopify even if they're not marked as paid. Until we have customers full payment we do not want to send. An automation rule that can block orders that are not paid for yet on Shopify and import once the status is m...
For those upset by the API price change - what do you use the API for?
I see a lot of people here upset by the plan/pricing change for the API which is understandable, but i'm curious what you use the API for? I know a lot of ecomm brand owners but I have never really known one to leverage SaaS product API's and i'm cur...
FDA prior notice
Would love to see an intergration with FDA prior notice to automate printing paper work to cross usa border. I ship from Canada to USA. (We ship kombucha) What do you use for fda prior notice?
re: No Ship Station Intergration with Go Highlevel
GM, I recently upgraded my product line and workflows with GoHighlevel. However, I see that you all are not integrated with them. The only one supported is Shippo. This is unfortunate since I've been with you all for 1over 7 years. Is there any way y...
UK > apc 1600 Non-Conveyable Extra is not yet integrated with ShipStation
APC Overnight services. Unfortunately the service 1600 Non-Conveyable Extra is not yet integrated with ShipStation. we would like to see this feature added, as we pay £80 per month and cannot use shipsation for APC in the UK.. we must go to apc websi...
show rate calculator
It seems that shipstation has changed a few things and now my barcode for show rate calculator no longer works. The icon of the calculator has changed to a button that says browse rates, and there is no barcode for that...In addition to this I would ...
Mobile App
Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have rec...
Re: Update Already Imported Orders
Hi!We use shipstation mainly to ship orders that have the same items in all of them, but still use Shopify admin to fulfill orders with multiple items. Is it possible to have Shipstation close orders that are already fulfilled on Shopify when we refr...
ShipStation’s UPS Claims Process: Delays, Denials, and Hoping You Forget
@shipstation @management I’m posting this because I can’t be the only one dealing with this.I had a UPS claim through ShipStation — package shipped in early March, over $300 in product and shipping costs. UPS damaged it badly. The customer followed i...
402 Client Error : Payment Required with the V1 API
Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1
Box Dimension Specific to Carrier
Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if...
Re: Amazon Integration Feature (Map Multiple Open Fulfillment Orders to requested Fulfillments)
Can we please add the same option for Amazon integrations that's currently available fro Shopify: Map Multiple Open Fulfillment Orders to requested Fulfillment.This is crucial for our team that usually does single item orders on Shipstation, but mult...
Automation Rules
Has anyone been able to create an Automation Rule that would ONLY IMPORT orders based on your product SKU's?
Resolved! serious trouble for missing order
Hello AllThe order source is AMZ direct store, we meet a serious trouble that the order are missing very often.We have to manaul check the order whether come to SS every day, if not we have to contact support ( of course, i have done on refesh or re ...
Bundles and tracking information
Hello,I sell kits of chrome wire products on amazon, walmart, and target. These kit SKUS are made up of component skus. Amazon doesnt have the ability to list component skus, and when the bundle feature was created on shipstation, i thought we could ...
Trouble logging in to acount
We keep getting looped back to the login page and cannot access our accounts. Help!
Warning: Shipstation can't keep out Shopify POS orders -- be prepared to do tons of manual reviewing
Despite what ShipStation reps and support webpages purport, ShipStation cannot keep Shopify POS orders from being imported into ShipStation...and these POS orders in ShipStation look just exactly like regular shipping orders...so if ya use ShipStatio...
Add an option for Item Value to be pre-filled in Customs Declarations using the sold price of items
When orders are imported to ShipStation, the Customs Declaration is pre-filled using the values set up in the Customs tab of the product information. Unfortunately, for many businesses it is borderline useless to only allow a single, fixed value to b...
Walmart Warning: "Immediate Action Required Regarding Auto Cancellations"
Situation:Yesterday at 8:40am, we shipped a Walmart order via USPS (ie we created label at 8:40am, USPS scanned it in at 1:24pm) Today at 9:09am, we receive this message below from Walmart. Checking our Walmart SellerCenter dashboard at 9:40am, the o...
No Space for Cost Price Data
It would be very useful to be able to enter cost price information for each product.I was advised to use the 'CustomsValue' column, however this should display retail value not cost price.It would be great if there could be a space to enter cost pric...
Movable "Custom views"
Please make it so that "Custom views" can be rearranged. Right now, when you create a new view, it is placed on the far right and there is no way to rearrange them, without deleting them all and starting over.
GoDaddy Store?
Has anyone successfully connected a GoDaddy store to their ShipStation? I see a few responses but none seem to work. I can't be the only person using a GoDaddy store, surely?
Add New Automation Rule
An automation rule that would automatically add in shipping cost to the total paid value would be most helpful. Right now I have to do this manually for every order that has a shipping charge.
Third Party
Why is there no Third-Party shipping option in the drop down menu where we can input a customers account for billing an order? This seems like a very standard option. The whole point of using Shipstation is to streamline shipping and not have to go t...
