Welcome
Learn how to use our community features!
9 PostsLearn how to use our community features!
9 PostsDiscuss how to use ShipStation
1303 PostsDiscuss store and marketplace integrations
267 PostsDiscuss carriers, postage provider, and fulfillment integrations
323 PostsDiscuss strategies and workflows you use to get ship done!
171 PostsLearn about our exclusive community events!
25 PostsI am trying to connect ShipStation to Amazon. I ma getting a message back from Amazon that I do not have permission to view the page. Does anyone know which permissions I need on Amazon to make the connection
Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We...
Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and s...
We just switched to the Scan To Print feature on shipstation. We like the new work flow with this feature, but noticed it takes on average about 6.5 seconds after scanning the ship barcode before the printer starts generating a label. Is this normal ...
Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...
It would be very helpful to expose the Note from Buyer and Note to Buyer fields to the API. They could then appear on an internal pick ticket.
Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?
The issue that the printing through shipstation connect is still not working. I had the old version, downloaded the new version and it worked for one day. As of yesterday 3/12/24 I started getting the same error "Printing Error - There was a problem ...
It would be nice to be able to sort the Reporting Categories in the Standalone Product Detail modal window. We manually add new products to their Reporting Category (Brand for our use). The list is currently sorted based on the order they were create...
Labels print fine except they are offset to one side, so that the first few columns of the return address are not shown. Since it prints labels with no OS print dialog, how can I access the print settings where horizontal offset can be added?
We are a make to order firm with 5000 sellable end items that we don't stock. We pull inventory and modify from 90 base products that we keep in stock (and don't sell). I'd like Shipstation to allow us to sell the end items that have zero inventory o...
Since being pushed into the new layout, we've had the occasional issue of having the Print action button in the upper right getting blocked by the Printing Popup Notification.Here's a screenshot of an order:Screenshot of Order There are frequently ti...
We are experiencing issues with ShipStation printing through shipstation connect. We can print directly to the print without any problems. Is there a fix for this yet?
It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...
Hi,We're currently making some changes to our packing slip, and are struggling to add a grand total which shows the correct value. We are using the default field replacements for 'items total' and 'Tax', however we would like to then display 'Grand T...
In the shipments tab you can have a column that shows if and when a packing slip was created. Wouldn't this field make much more sense to be a part of the awaiting shipment so you can see which orders still need a packing slip to be created?What work...
Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...
Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...
printing error when using shipstation connect, lowest shipping option not available.
Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...
I have just started selling as a Prime seller, my choice because of Saturday shipments. Anyway, I imported my orders today and found the prime orders in the Pending Fulfillment folder. Why? I guess I dont understand the difference then between the no...
there needs to be an "average shipping time" report and ability to see other metrics of how long packages are in transit. under Customer Engagement, shipstation tracks when Shipment Confirmation Emails are sent out, and when Delivery Notification Ema...
We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...
Customer wants us to email them the Tracking Info/History. But no longer has the same email. We cannot edit shipping info once the label is made and do not want to void it because it was delivered.
I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...
Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...
Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...
Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An erro...
If you work with bundles product, you'll find that when you begin to process a batch of orders, sorting Alphabetically for packing does not work. It will have all the bundled products first (but not alphabetically) and then the simple products (alpha...
Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but wh...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the ShipStation Community.
User | Count |
---|---|
11 | |
4 | |
4 | |
3 | |
3 |