Discussions

ISSUE: Address Validation Can Cause Information Loss

Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Lo...

ShipStation Connect constantly losing connection

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...

BigCommerce Update in March 2023 Equals BigProblems!

Two out of three of our BigCommerce selling channels (one selling channel for each website we manage) received some kind of store connection update. The end result was that two new selling channels popped up without any of our automations, packing sl...

ExceptionMessage":"Object reference not set to an instance of an object.

Hi Team,I am using the Shipment CreateLabel API in php, but I am getting the following error {"Message":"An error has occurred.","ExceptionMessage":"Object reference not set to an instance of an object.","ExceptionType":"System.NullReferenceException...

Please add Evri parcelshop integration

We are currently unable to use the parcelshop/locker options offered by Evri for UK domestic parcels as shipstation cannot pass the Shop/locker ID to Evri in pre-advice. Please consider adding this function.

Different disabled/enabled services for same carrier different accounts

We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, ...

Shopify Note from buyers data issue

Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from bu...

How to know which items are aligned to which End of Day?

I cannot find this is this exists, but due to the nature of the way SS splits end of days, I now have 2 end of days with one set of parcels. I have no idea for the life of my how I figure out which parcel is aligned to which end of day.SS support tol...

Time Zone Considered on Reports

Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time...

I am looking to hire a developer to configure my shipstation account and link it to my website.

I have set up the basics of my shipstation account myself but I am in need of a freelancer who can help configure the rest of the setup and integrate to my webflow site.

Shopify Integration Slow for the past month

Howdy,Making a post since the incompetents @ support keeps telling us it's "expected behaviour"!For the past month, Shipstation has been extremely slow in updating from our Shopify store. A refresh that would take 5-30seconds now takes 5-10minutes.We...

Am I the only one getting issues?

Open the order details or shipping sidebar to review the label alert and see why your label was not created. Enter the required details and try again.XML Shipping System is unavailable, please try again later Does anyone know what to do in this case?

Can I know when ShipStation will be proactive and start adding these stores to the integration list?

Hi there, it looks like ShipStation is missing Amazon store countries like Sweden, Netherlands, Belgium, and Poland from its integration list. I was wondering if ShipStation plans to add these stores soon? If not, I might have to start looking for an...

REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and

REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and have the totals add together! It just keeps the total of the Remaining order only. *Clearly this does not work if you want full insurance coverage of...

Blurry Logo on Packing Slips

Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? ...

Amazon Saudi Arabia

Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system.

Font Change?

Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional conce...

ShipStation and WooCommerce UPS questions

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...

Notification or webhook or automation on Order put in Hold or specific Order Tag

Hi - my 3PL and I enjoy using Shipstation. My 3PL sometimes has to put an order on hold. I'd like to get an email or a webhook event when this happens. That is, I'm not in ShipStation daily, but when this event happens there is usually an action I ne...

Etsy is not connecting

Hello,For a few days my Etsy store has not been connecting. I get this error:An error occurred attempting to update orders: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.When I go to modify store connection and ...

API - Create an Order

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...

Consolidated shipping notification for USPS shipments with multiple packages

Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical...

Beware of cancelling an order that is combined in Shipstation

The V3 order combination feature is essentially useless due to the way it handles cancellations in whatever marketplace it is importing from. If we import order #1 and order #2 and combine them, then the customer requests to cancel order #1, shipstat...

Is it possible to tag new orders in ShipStation based on a Customer tag in Shopify

We have a few customers who regularly order from us and who need special services from our packing team. Is there a way to tag those customer records in Shopify and then create an automation or something in ShipStation so that any new orders from cus...

Resolved! "Default Title" Appearing on shopify imported orders, previously hidden

Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently n...

Prices for shipping companies not linked

Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destinat...

Live rates for Canada

I would like to be able to display live rates from my account on my shopify store for my customers. I am in Canada

DHL Economy

Hello,Do you know if DHL Economy will be available for France ?I saw that it was available in Germany and I don't understand why only express is linked in France... ?Thanks a lot, Pierre

GLS Manifest

Hello,Some important informations are not printed on the GLS labels (at least in France) : - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Than...

Order numbers our of order after rolling over to 100,000

So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bo...

Browse the Community

Resolved! "Default Title" Appearing on shopify imported orders, previously hidden

Featured Posts