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10 PostsActivity in Discussions
Double Orders
I made no changes to anything I'm doing at all. Added nothing, changed nothing and have been using ShipStation for years. Today, out of no where a segement of orders were all doubled across multiple shops. It looks like it was for a period of time an...
ShipStation *Tripling* Fees starting May '25
Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Diffic...
Feature Request for Bundles
I would like to request the implementation of barcode functionality for product bundles. Specifically, when a bundle barcode is scanned using the Scan to Verify feature, the system should automatically verify all individual products contained within ...
Edit the Reasons for Return
Can we PLEASE edit the Reasons for Return already?People have been asking for years!It would really benefit us, the businesses supporting ShipStation and help us to look more efficient to our customers. Right now, they don't make sense for my busines...
Ship Label Request w/Label Encoded Inline in ZPL Format
This is likely a simple question, however we were unable to identify an unequivocal answer in the online documentation. If we were to use the Purchase Label POST request and indicate that (a) we want the label back in ZPL format and (b) want the labe...
Cost Amount Issue
When i select Orders-Shipped-Other actions and export orders. I can not get cost amount. For some of my orders it gets the value but most of them comes null.
Pipedrive Connection
It would be great to have full integration of all shipping data into our CRM- Pipedrive.It would really help with Customer Service
What is the point of the mobile app if you are required to log into a desktop version first?
What is the point of the mobile app if you are required to log into a desktop version first?I use the mobile app to check orders while on the go, but if I need to log into my desktop shipstation account each time before using, what is the point? That...
Committed Inventory - How does it work?
Hello,I have read through the article below that states "ShipStation now gives you the ability to track committed inventory," but I have been unable to find where and how this function works. How do I use this feature? Can it be automated to commit i...
Is there a report option for what I was actually charged for shipments.
Is there a report option for what I was actually charged for shipments?I know sometimes the amount I paid while creating the label is not what I'm actually being charged for, sometimes it’s a little less but usually a little more or a lot more. The a...
UPS POD with references
It would be appreciated if ShipStation could provide a Proof of Delivery (POD) with in-depth shipment information such as references, address, and contact. This information is not accessible via UPS if we use third party (using Ship Station rates).
Shipstation authentication issues and constant logout
Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes. Here are my very serious issues. Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselv...
API v1 endpoint for Verified by UserID
This end point would allow a super user to process and purchase shipping, while allowing tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track pro...
Add More Information To Labels From Rithum
I need to show the Site Order ID on my labels to comply with the channels I work with. Right now the Site Order ID # is not integrating into ship station and I have to do it manually. Only the Rithum Order ID# is being pulled. But in addition to this...
Resolved! Integrating
This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can? I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfi...
Unable to login AGAIN ... this company is a literal disaster
Not sure if it's a 2FA issue or servers down or something else, but unable to login once again. I seem to be stuck in a cycle where I enter my credentials, get sent a 2FA code via email, enter the code, then get a blank white screen. Have run in this...
Connect two Shipstation accounts to one Shopify
We have a client that already has their Shopify store and they sell beverages with their Shipstation account connected to it. We will provide and fulfill their Apparel Merch that would also be sold on their Shopify. Can we connect our shipstation acc...
Please rethink 2FA
Please rethink how 2FA is done. Remote work stations do not have access to emails, and are therefore disrupted. Surely there is a better way?
Why is "Total Paid" $0.00 for Walmart orders?
HiWhy is "Total Paid" $0.00 for Walmart orders?Why is it not the same like Amazon and eBay? @AdminCara
FEATURE REQUEST - Option to disable 2FA
Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...
FEATURE REQUEST - Automation Rules should be able to auto-enable on certain days
We have an automation rule to enable saturday delivery for UPS Next Day Air but we have to manually turn it on every Friday and then manually turn it off again on saturday. I am requesting a feature to be added so we can set rules to automatically en...
Partial Quantities
Please ask the dev team to allow for partial quanities of items on orders. It is very frustrating to have our quantities rounded to whole numbersThanks you
Feature Request - Filter Orders/Shipments based on # of Shipments
I am suggesting an additional filter be added to allow folks to filter orders that have more than one shipment / multiple shipments / split shipments. This would be very helpful for my use, as neither Shopify or Shipstation currently have a way to do...
Commercial Invoices - Change Currency to match that which was paid
As of now the commercial invoice declarations are charged in USD instead of being automatically converted to the currency that duties and postages were paid as. We're shipping out hundreds of international orders weekly that having to take the time t...
Shipper's UPS Account is not enabled for the requested SurePost service. Error when using surepost
I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground
Make Return to Sender Easier
Why do we have to go through the "UPS from ShipStation Form" to return a shipment to sender? All the information required to be entered is already known by ShipStation when logged in. We should be able to simply press a button on a shipment to initia...
ShipStation Delaying UPS Claim Payments
Is anyone else dealing with insanely slow claim payments when UPS sends them through ShipStation?Our experience has been beyond frustrating, and based on what we've seen, ShipStation doesn’t seem to care about fixing the issue.Here’s what happened:UP...
is there a away to save ebay image webp file in Image URL on shipstation
is there a away to save ebay image webp file in Image URL on shipstation ive tried not letting me and want to show pic when order comes in
Negotiated Rate Visibility
Hello,The lack of visibility on negotiated rates from carriers (Fedex in particular) is creating a lot of problems. For our wholesale store, we can't use shipstation for quoting purposes. We have to go directly to the fedex website to get accurate ra...
Batch Click Checkbox “Apply Changes to Open Orders” on Product Setup for Multiple Products
It would be super helpful to have a batch option that allows users to check the “Apply Changes to Open Orders” box for multiple products at once in the Product Setup section.Right now, this has to be done one product at a time, which gets really time...
