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SAGE50 UK
Has anybody successfully managed to integrate SAGE50 with ShipStation using the ODBC Connection?
invalid billing adjustments
got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...
Important Shipping Charges Update From Shipstation
Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a techn...
Automation Rules
I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...
Make the Shipments "Unknown" status icon more different from the "Delivered" icon
They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors.
Zebra Labels need to be Flipped
Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...
Ground Advantage Not Available For Amazon Buy Shipping
Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave muc...
Scan to Verify Workflow needs improvement
Does anyone else think the Scan to Verify Workflow is backwards? For starters, if you want to use a barcode scanner to retrieve your order for verification, you would need to have a packing list with the barcode at the bottom (otherwise you would hav...
Combined Shipment secondary order disappears when sent via On Shipped Webhook
I have a big issue about combining shipment when sent in the on shiped webhookWhen shipstation combine multiple orders, one orders become a primary order and one is the secondary order, but when this combined order is shipped and the On Shipped webho...
Looking for API help from anyone available .. ShipStation has no options
HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.
Mark as shipped Bulk - Error
Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...
spinning wheel
I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.
Custom Pick List Title
I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...
Please add Sendle to Canada
I was advised that Sendle integration is only available for US accounts at the moment. Please add it to Canada accounts as well, since the API integration works similarly. Thanks!
Order Number List to API
I want to pass a list of order numbers to ssapi and retrieve a list of the given orders. Similar to how ssapi.shipstation.com/orders works, but instead of only passing a single order number, I want to pass a list of order numbers.Calling the API once...
Option to remove SKUS from customs declarations displayed on shipping labels
We would like the option to have control over the information being displayed on the customs declarations for Canada Post labels as they require a physical label printed for customs information displayed on the box, unlike other carriers who have an ...
Adding pickups to Weekly Digest email
I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...
Scan to Verify Column
It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...
Resolved! Why is Unknown Carrier in the "D" section?
Can we put this in alphabetical order, please? This unknown carrier was recently added and/or moved to the "D" section.Why? Ultimately, I don't use 99% of these. Would like in the future to remove them. Or at least make the box be able to type and fi...
WARNING! - New Insurance Default Coverage includes tax and shipping cost
With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than...
Inventory Managment
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
When is USPS Ground Advantage being added to Amazon Buy Shipping?
Title says it all. Still no option to turn it on in Shipstation. USPS Ground Advantage is available directly from Amazon Seller Central, as seen here:
Ability to sort or filter on the Batch Assignment
I have a subscription box business and occassionaly add something that has a sizing component. I manually add the orders to a sizing batch. It would be great to be able to filter out the order that have already been added to a batch to make this a fa...
Auto Split Orders based on Order Item Properties
When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...
Re-Arranging Custom Shipstation Views
We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a...
Invoice number in find shipment
Why is old invoice number remaining in box once I hit ship package? I have to manually erase old number to scan new number.
CHAT UNRESPONSIVE - Day 5 - DEPLORABLE
The fact they are not responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (unlike o...
CHAT -- no one is responding - DAY 5
The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (un...
International Shipping Errors -- Again
I can not print international shipments-- what is going on? This has been happening on and off all month. I'm so over it. We had issues on Friday, printed several. Now we can't print international again becuase we keep getting odd error messages.No o...
Method for receiving notifications regarding low inventory levels prior to initiating an order
Implementing a system for receiving notifications about low inventory levels before initiating an order can significantly enhance operational efficiency and inventory management. By integrating inventory management software or utilizing automated tra...
