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Activity in Discussions

ShipStation Connect constantly losing connection

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...

KimN by First-timer
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BigCommerce Update in March 2023 Equals BigProblems!

Two out of three of our BigCommerce selling channels (one selling channel for each website we manage) received some kind of store connection update. The end result was that two new selling channels popped up without any of our automations, packing sl...

JAK by New Contributor
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  • 0 replies
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Please add Evri parcelshop integration

We are currently unable to use the parcelshop/locker options offered by Evri for UK domestic parcels as shipstation cannot pass the Shop/locker ID to Evri in pre-advice. Please consider adding this function.

admin53 by First-timer
  • 16 Views
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Shopify Note from buyers data issue

Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from bu...

duc1986d by New Contributor
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Time Zone Considered on Reports

Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time...

kbscoat by Occasional Contributor
  • 30 Views
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Shopify Integration Slow for the past month

Howdy,Making a post since the incompetents @ support keeps telling us it's "expected behaviour"!For the past month, Shipstation has been extremely slow in updating from our Shopify store. A refresh that would take 5-30seconds now takes 5-10minutes.We...

mail11 by New Contributor
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Am I the only one getting issues?

Open the order details or shipping sidebar to review the label alert and see why your label was not created. Enter the required details and try again.XML Shipping System is unavailable, please try again later Does anyone know what to do in this case?

Blurry Logo on Packing Slips

Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? ...

Rebeccah by New Contributor
  • 49 Views
  • 1 replies
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Font Change?

Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional conce...

_Mia_ by Contributor
  • 65 Views
  • 1 replies
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ShipStation and WooCommerce UPS questions

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...

Ronmail46 by New Contributor
  • 91 Views
  • 3 replies
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Etsy is not connecting

Hello,For a few days my Etsy store has not been connecting. I get this error:An error occurred attempting to update orders: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.When I go to modify store connection and ...

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irrel22 by Occasional Contributor
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  • 2 replies
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API - Create an Order

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...

tovis by New Contributor
  • 86 Views
  • 1 replies
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Prices for shipping companies not linked

Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destinat...

PJITD by New Contributor
  • 59 Views
  • 0 replies
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DHL Economy

Hello,Do you know if DHL Economy will be available for France ?I saw that it was available in Germany and I don't understand why only express is linked in France... ?Thanks a lot, Pierre

PJITD by New Contributor
  • 65 Views
  • 0 replies
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GLS Manifest

Hello,Some important informations are not printed on the GLS labels (at least in France) : - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Than...

PJITD by New Contributor
  • 60 Views
  • 0 replies
  • 0 kudos
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