ShipStation Community

Why: Same service but different transit times?

Can someone explain why the Transit time below provided below for USPS Ground Advantage is 3 days yet Amazon Buy Shipping for same service shows 5 days?

Free Shipping Checkout Rate not Showing in Shopify Store?

Hi,I'm trying to set up free shipping for a select number of products in my Shopify store. In order to do that in Shopify I had to create a shipping profile and then add the products I want to have free shipping into that profile. On the Shipstation ...

An error occurred attempting to update orders: Could not refresh authorization credentials in timely

Hey everybody....it's backkkkWhat in the heck is going on!?

Can you please add USPS Bound Printed Matter (BPM) as an option for shipping??

Can you please add Bound Printed Matter as USPS shipping choice? I also ship with Amazon, and my experience with them is that a 4lb book costs about $6.88 Media Mail, and $ 4.80 to ship with BPM (Bound Printed Matter). I'd like to save that $2 / item...

Create Multi-Package Labels Automation

We do "large" small parcel shipping, we cannot combine orders at all, so if someone orders two+ items from us we have to split the order out to get two+ shipping labels to get the entire order out to the customer. Some partners are fine with the quic...

Order number on Ups ground saver labels

when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved

UPS Saturday delivery for outgoing shipments only

I use the "Include a return label with the outgoing shipping label" a lot, and on Fridays I have a problem: Selecting Saturday shipping stops the return label from being automatically generated. I have to manually generate labels which takes a ton of...

eBay not being notified of shipments

I ship some eBay items via USPS letter rate. For the last week or so, items without tracking are not being shown as shipped in eBay. Is there a fix for this?

Why Does ShipStation Randomly Declare Batches as Already Printed Seconds After Generating Them?

I constantly get the warning, “!! These labels have already been printed, print again?”Which is a great idea to have that warning… except that it is never true. I can generate postage and before I even have a chance to print anything at all, the syst...

Can I Just Revised an Order… Please?!

This person wants a 3X instead. They made a mistake. Not a rare thing in online orders.Am I going nuts or was there NO WAY to do this for like 5 years and they recently FINALLY added the ability to do this very basic thing and now I CANNOT FIND ANY W...

Packing Slip Print Status

I'd like to suggest that in the Orders screen there be a column to display whether or not an order has had the packing slip printed, as well as a way to filter by the same.

Order keeps getting rejected fulfillment for Amazon FBA with bundled SKU.

Order keeps getting rejected to be fulfilled by Amazon, especially with bundled SKUs. I have also updated the fulfillment SKU and added the store alias but it keeps getting rejected. Does anyone know how to solve the problem?

Allow price column on manual orders to auto-fill pricing via declared value

Currently, if you add items to a manual order via SKU, the description auto-fills but the price does not. There should be a way to have this price column auto-fill via the declared value for each product.

ShipStation integration with Customer Hub and Return Prime

I have downloaded all three APPs above. ShipStation should evaluate integrating with Customer Hub and Return Prime. I realize ShipStation offers a Return Portal, however, it only seems to allow for the merchant to pay for returns. Return Prime gives ...

Live Rate Checkout and Automations

We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of sin...

Notification on Updates from ShipStation

Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched. This way we can shut our s...

Feature Request: Export / Import of Override the imported name

On Products, there is an override the imported name option. This option can only be checked within the web user interface. It is not available when exporting products to edit in bulk.It would save a great deal of time to be able to edit this in bulk ...

Tax ID - add to SHIP TO and SOLD TO sections of commercial invoice.

We started using ShipStation to ship our International orders, however, there is no field in ShipStation to add the customer’s tax ID in the SOLD TO section. I understand that is required on the commercial invoice, and thus we have to print out a pap...

Scale behavior when scanning a order

I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...

TEMU marketplace integration request

Please integrate ShipStation with TEMU marketplace

Automatic Address Correction

ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices. It appears to be an interm...

Shipping Strategies use "Custom Packages"?

Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow ju...

PLEASE KUDOS - Fix the V2 eBay migration so that dimensions will import for single-item orders!

I never migrated to the 2021 eBay configuration because apparently SS doesn't import the product's dimensions (or weight??), for reasons which I cannot imagine. Please fix / reintegrate this crucial feature.

Create Multiple Packages Automatically

Example: Order comes in for 1 unit, automatically changes to UPS ground, 5 packages (each package 50 pounds).Right now: I would need to set the 5 packages manually. I have been "apply package set" as of now.

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What happened to release notes posts?

SS used to regularly post about bugs, fixes, updates but there hasn't been one in 5 or so months. Just wondering!

Disputing UPS Shipping Adjustments

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share...

Increase the limit of characters to messages printed at the bottom of label.

It would be nice to be able to add a statement to the bottom of a label similar to that in the picture. THIS PACKAGE CONFORMS TO 49 CFR 173.4 FOR DOMESTIC HIGHWAY OR RAIL TRANSPORT ONLY