Discussions

How to overcome the inability to schedule pickups ?

We have been trialling SS for our various online stores. Although we find the carrier integration terrible, with enough workarounds I think it might be able to work for printing labels, HOWEVER its inability to book pick-ups is for us a dealbreaker. ...

Auto-Refresh Scheduling

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...

What report(s) to use to measure time between when orders are marked as shipped vs UPS pickup?

Been trying to figure out which reports are best for this. For context, we fulfill thousands of orders per month, so the datasets are very large.

more issues!!

lowest price not working (AGAIN!)ebay orders are duplicated

Automate use of a non-default UPS account

I would like to be able to automate the use of a specific UPS account that is NOT the ShipStation UPS, nor the default UPS account. I have a few customers' UPS accounts integrated and cannot automate the use of a specific customer orders.

Initial Setup with our Shopify store is not tracking inventory levels.

Hey, we are transitioning over from Using Multiorders to Shipstation for our stock management solution for our online stores and our physical location dispatches. Going through the ship-station university no lesson covers the issue we are having.Our ...

Customs Declarations

Why is MERCHANDISE Even An Option for International Customs Declarations when that ' word ' is NOT COMPLIANT with International Shipping regulations ?The DROPDOWN should start withCHOOSE ONEThe DROPDOWN Should Not Contain a word or item that can be a...

BigCommerce Field Mapping and Sync - fields needed for custom packing slips

Fields requested to be mapped from BigCommerce:Manufacturer Part Number (MPN)Brand

customizing packing slip item name text color based on item names

I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Titl...

HTML Packing Slip Fields

It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source".

Feature request - add notes & tags to order line items

We create personalized products. As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split. At times we have notes that are left for th...

woocommerce order meta

Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks

Splitting orders on mobile devices

I I'm hoping that they will add the feature to be able to split an order into two shipments on mobile apps. All I have is my phones and a chromebook and this feature is not there. I have to go into chat and ask a representative to actually split the ...

"Unexpected Error" - turns out Stamps.com and ShipStation passwords must sync

We got a message from Stamps.com that we had to update our login password. BUT NOTHING ABOUT UPDATING SHIPSTATION TO SYNC THE NEW PASSWORD.If only that message from Stamps.com included this detail, we would not have lost 2 days of business and hours ...

Combine orders now collapsed, no notifications

Why in the world would this feature be broken? The combine would show a number indicating the user had orders to combine. Not any longer. The user has to remember to check by opening the feature?

Restrict User View By Store

I'd love to see a feature which allows an owner to restrict what a user can see properly. I know I can restrict users to only see orders assigned to them, but it would be much more helpful if a user could only see orders and products from a specific ...

Amazon Integration | Error 429 | Over 15 hours

We're having some issues with the Amazon integration. We can't import orders from our Amazon.ca or Amazon.com stores. We get the "Error 429". Too Many Requests.Our orders stopped coming in yesterday around 1PM (Eastern Time). We thought this would co...

New Delivery By field in store integration XML?

Hi - my product is perishable and shipped with cold packs, so the "Delivery By" date is particularly important - to this point I had been using a custom field to pass this value through the integration from my backend. Now I see the new "Deliver By" ...

Scheduling a Canadian CanPar pick up

HiWhen we ship and use Canpar Freight, the system doesn’t sent a notification to Canpar to tell them we have a package to come pick up.With all other carrier, they received notification eand the come to pick up but with canpar they don’t received not...

Tracking Number in the Export Orders report

HelloPlease, add the tracking number in the Order reports. It will be so valuable !!

Add UPS Express Mini Box to presets

I don't know which section for this.For three weeks I've asked for UPS Express Mini boxes to be added to the predefined list so they are billed appropriately by the carriers, but I was told that it actually has to be posted here. Please add UPS Expre...

OTDR and Claims protected tags

Are there any plans to add "OTDR and Claims protected" tags to the rate browser for Amazon Buy shipping services?

Product Bundle Issues

Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when...

Scan to verify and print

Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm tryin...

Sorting Orders for Errors

Is there anyway to sort shipments so that the order errors (orders with the yellow triangle and ! symbol) are at the top?It is very time consuming for our team to scroll through our orders to find errors prior to label creation.

Automation Rules to Batch Orders

My company would greatly benefit from automating batch creation through automation rules. There are standard criteria for creating a batch that could be automated using simple if-then logic. Please look into this!

Customer returned items outside of shipstation.

We received a package with 3 items and a handwritten note and a copy of the packing slip, marked up, from the customer indicating they changed their mind on these items and asking for a refund. We already have the items in our hands, but we now need ...

Bulk Update USPS Dangerous Goods As a Bulk Action

Is there anyway that Shipstation can add this to "Bulk Action" You guys have dangerous goods in Bulk Action for another "First Mile Only"?

Field Replacements in Custom Templates

Hello Team I believe that this feature could be useful for all users,Please add "Vendor OR Brand " to the replacement fields to customize and optimize the packing slip.

Error Messaging and Highlighting

Hi All,A development point but would be great by carrier to have enhanced error messaging rather than just the code making it easier for users to rectify an issue.Specifically:- Field highlighting - where fields don’t meet the carriers criteria highl...

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