Hello, When will the new FedEx - Auctane shipping contract be offered on Shipstation? I've heard it is supposed to be this month. Glad to see that this contract happened.https://www.businesswire.com/news/home/20241009891856/en/Auctane-Introduces-FedE...
Being able to have a separate Importer of Record for international shipments would be very useful. Just having the Tax ID is not enough. Many jurisdictions require the company name and address.
I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days ...
We have been getting this error for over a month - we've been promised communication from ShipStation regarding the issue but have received none. Customer service isn't responding to messages sent today (11/19/24). This error is occurring when using ...
My test orders are coming through in shipstation but test orders are not allowed to choose shipping during checkout. What do I need to do to make shipping appear at checkout and calculate those rates. I'm only shipping to the US.
Since the ending of the USPS Regional boxes we had to get brown boxes ideally for brown trucks. However, shipping with UPS from Shipstation is useless as there is an error "Missing or invalid shipper number." We all know that this has nothing to do w...
I often work on Saturday afternoons to print lables to fill orders on Sunday. I could not arrange a pick up for Saturday (too late in the day) and when I went to arrange for a Monday pickup...I could not move my packages to Monday. It said I have no ...
Does anyone with experience in UPS seizing a package by mistake?We shipped 4 boxes of apparel to a high school and randomly UPS seized one of four packages and sent it to Nashville to their Fraud Mitigation Team without telling us. We eventually figu...
When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks
Good evening,I have had zero luck with support so I was hoping a member of the community could help me out.I have integrated SS with my Amazon account however when I try ship with any of the Amazon Buy Shipping carrier options I get the following err...
I got his error message when trying to use AMAZON Buy Shipping - Amazon Buy Shipping: New terms for Amazon Buy Shipping need to be accepted (error_code: AmazonTerms2022). See attaches screenshotI already got into my AMAZON account and accept all the ...
We have a number of items in our online store that are collection only or local delivery, and at present there is no option to set 'Collection' or 'Local Delivery' for the service provider which would be very very helpful for staff fulfilling orders ...
Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcha...
It would be great if more LTL carriers could be added to the carriers dropdown list. We mainly ship LTLs with TForce Freight and XPO Logistics, and I've seen several other posts from the community requesting support for other LTL carriers including t...
Hello,I accidentally handed a SurePost package to the USPS and they accepted it. I realized what I had done and retrieved the package.Does anyone know what would happen if had left it at the USPS? Would the USPS have delivered it?I find SurePost to b...
We have multiple selling channels and need to be able to tell which orders relate to which store on the bill we receive from UPS. According to UPS, you can add an identifying indicator within any one of the shipment reference fields that will show up...
Hey all,When going to process my orders this morning, ShipStation will not verify any products that are with Australia Post. Any idea on how to fix this?
please add Moov Parcel carrier on the ShipStation integration list.
Amazon shipping, (not buy shipping) is integrated into shipstation now and we tried using it for the past ten days with wildly erratic rates that did not match what other tools showed.Is anyone here using amazon shipping carrier? Are the rates the sa...
We upload addresses in bulk and some from Shopify. Sometimes some addresses fail because they are indeed incorrect. However, today a lot of my shopify orders are coming back as failed and my manual upload ones are too. To fix the issue, it have to re...
Shopify USPS rate are currently 30+ cents cheaper than Shipstation. I spoke with Shopify support and they will not be increasing rates.Shipstation needs to follow suit if they want to remain at least comparable in rates.
Hi. I have been advised that FedEx have added a new service, FIC(FedEx International Connect) and this is now integrated with ShipStation. However, the option is not available.FedEx assures me that this has been integrated but it is not showing on th...
We are having this issue with just 2-Day shipping right now. Is anyone else having this problem too? It seems like Fedex has a new billing portal that has a lot of bugs or something?
We have clients that need us to populate the cost centers with the shipment data and it would be really helpful if we could have access to this and perhaps some custom data fields for billing and support.
WTF "SHIP"STATION this is ridiculous. No one logged me out but ShipStation crashed. Now Connect will not start! This happens far to often for us to pay for. For every minute down we should get a credit of a dollar. That might speed up fixes on your e...
Hello,Is it possible to add pick-up Location option for Shopify ?This is very common practice in France, it is quite blocking not to be able to offer it to our customers because we can't use it in Shipstation.Carrier is CoThanks !Jerome
So i got notice that pirate ship is going to eat those fees and not charge their customers. Any chance stamps/shipstation does this? I already use pirate ship for 3 of my marketplaces, i might just keep expanding if the only perk is getting charged m...
Hi, we are using CIBLEX and it would be great to add them https://ciblex.eu/
Hello. My company has a separate warehouse location that does fulfillment. They are experiencing trouble with not being able to access, create, or print labels for just one carrier. The rest of our domestic orders print just fine. All available optio...
We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the...
