Unable to invoke method getRates: service is currently unavailable
Didn't change anything and started receiving this error this morning. This was working find last week and years prior.
Forum Posts
The field PerUnitDeclaredValue has a value of USD, was expecting CAD?
When I send my Walmart fullfillment orders to FBA(US),why it shows 'The field PerUnitDeclaredValue has a value of USD, was expecting CAD'?But my sales on Walmart are all USD,and there is no button to change the currency on Shipstation.
Can someone give me the UPS rate for this shipping?
I am seeing if it is a good option for me to acquire Shipstation, so I am checking the UPS fees. The thing is that I haven't been able to integrate my UPS account with Shipstation. Could someone give me the fee for this packages please?37.4 in, 37.4 ...
UPS from Shipstation Rate Chart
I've noticed that the UPS rates provided by Shipstation are lower than the usual daily rates published by UPS. Having a published chart showing the rates for each weight/zone would be useful information for anyone using shipstations that offers "free...
UPS Surepost
Hello, I am trying to setup UPS Sure Post in my store settings for delivery options and live rate. However it is not showing rate for UPS Sure Post, just my UPS ground, next day air, 2nd air etc. It also shows USPS rates. Why is not showing UPS Sure ...
ShipShadow.com Shipping Intelligence Software
We are working on a custom software solution which will integrate directly with 3dCart and ShipStation allowing you to monitor all of the packages you have in the mail stream from one powerful dashboard. Our goal is to create an easy to use yet robus...
Canadian UPS Shipments being returned immediately.
Our last two UPS shipments to Canada have been returned to us the following day with notice from UPS stating that "sender requested return". We have shipped to Canada through UPS and Shipstation about half a dozen times prior to this without incident...
international shipment
Greetings! I 'm new to shipstaion, its very interesting, i sell my products online and i am looking for a cheaper rates to ship. My customers are complaining about the cost of shipment, i ship internationally and i need help getting a better rates fo...
New carrier set-up issues
Hi We need to set up about 20 carrier accounts and it is not going well - 4 are set up and working well.. It is not easy to get the invoice info from the big box retailers - we need their inv no, amount , postal code/zip on invoice, etc. and get toss...
How to fix request body?
How to fix API error (products/productId)?{ "Message": "The request is invalid.", "ModelState": { "id": [ "The value 'productId' is not valid for Int32." ] }}Body{ "aliases": null, "productId": 1310726, "sku": "19", "name": "fffffff", "price": 1, "de...
Object reference not set to an instance of an object
Hi there, Perhaps someone has the same issue? Each time we try to ship a package the system displays the same issue: Object reference not set to an instance of an object. We are using our own Fedex UK account, however we are not able to ship any pack...
Automatic Messages
Is there anyway to have messages automatically sent to my customers if their order sits for more than 7 days?
Nullable object must have a value
Hello there. I have been using Shipstation to connect my Shopify orders with my FBA multi-channel fulfillment. Everything was fine up until the day before yesterday when I tried to send some orders. In the app I a getting a error message when I click...
Resolved! Beware of large UPS shipments
I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative. It’s been 3-4 days and i...
Postage
How do I set up postage for a number 0 bubble mailer that weighs 4 OZ? Is it considered a package, letter or what?When I try to enter the information it show $ 7.38 for postage.
[UPS] How do I set up customs with no commercial value?
tl;dr: Need to make customs value = $0 on ShipStation to qualify for the cheap UPS Letter Rate. My company ships UPS Letter Envelopes to many international clients. The rate for a UPS envelope is significantly less than just using a same sized envelo...
Locked out for 30minutes at a time
Hi there, I desperately need help with this frustrating issue! I’m trying to print a label from UPS but I get a red “Authentication fail” and I keep getting locked out. I need these packages shipped out by 5pm today. Thanks in advance for the help I ...
Adding telephone to Parcelforce Label
Hello, does anyone know how I can add the sender and receiver’s telephone number to the Parcelforce label?many thanks
UPS Shipping Guarantees when shipping with Shipstation's UPS account - NO SUPPORT!
When shipping on Shipstation's UPS account, I have not been able to get any refunds from shipstation when Overnight shipments don't show up on time. UPS guarantees their shipments to arrive next day, or refund your shipping. Sometimes this shipping c...
No option to select service when creating a return
Hi, I can process orders but when it comes to processing a return label I no long have the drop down menu to select a service. I have always used the same method and it's always worked fine, what could have happened since this morning?Thanks
Resolved! 'Location Notes' must not be empty error when scheduling Carrier pickup
IssueWhen creating a Stamps.com Carrier Pickup from within ShipStation, the user is receiving an error similar to the following:Error 'Location Notes' must not be empty. (Validation). (400, 57441e61-5ba2-4125-ba78-e46c0839ad61)
USPS pickups now under the Carrier Pickups tab - need some info
Hello, I noticed ShipStation moved the USPS Pickup page to under Carrier Pickups, however it's the same as any other carrier pickup and unfortunately, that's not how USPS pickups work. It has to be scheduled during normal mail delivery to be a free p...
Unable to buy ShipSurance Credit for the last week
Every time I submit payment, it says "An unexpected error occurred. Sorry but an unexpected error occurred." and does not allow my to purchase credits, so I have been forced to use more expensive carrier insurance. Is anyone else having this issue? I...
USPS
I like to know how to remove USPS for ShipStation
"Rejected by SLM Monitor" error message for Canada Post shipments.
Greetings, Recently it has become almost impossible to process a shipment for Canada Post because we keep getting the error message "Rejected by SLM Monitor". Apparently, this is the error message that pops up when we have a lot of requests per given...
Resolved! UPS suddenly not showing as carrier option
Hi, Been using shipstation for several years. Suddenly, UPS isn't showing in my list of carrier options even though it's setup in my list of carriers. I've disconnected and reconnected a few times hoping that would solve the issue. That didn't work. ...
3rd Party Shipping Account
Hello, Is it possible to add a 3rd party shipping account (specifically FedEx) to ShipStation? I have the requirement for one of my drop ship accounts to use their FedEx account and I can't seem to figure out how to do it via ShipStation. Any assista...
Cubic rate cheaper via AZ than via Stamps. Correct?
Whenever I need to ship an Amazon package that qualifies for cubic rate, Amazon's cubic rate price is ALWAYS lower than the cubic rate offer via Stamps. Can other users report if that is true for them, also?
Resolved! How can I connect ShipStation to USPS with Our Discount Rate?
I noticed that I have to use account of stamps.com to connect SS with USPS. But we are offered discount rates when using our USPS account to ship, just like Fedex. How can I apply my discount rate from USPS to Stamps account? Thank you!
Linking UPS Account
Hello,I am having issues getting our account from a retailer to sync up with ShipStation.Has anyone else seen this issue or found a solution?
