GTA GSM courier
Please add GTA GSM courier as a carrier to ShipStation so tracking numbers can be tracked!
Forum Posts
Provide DDP (shipper pays customs) option for FedEx By Shipstation
Currently, if you use FedEx by ShipStation to ship a package from the US to Canada, your customer is forced to pay customs clearance. That's a pain for customers. I prefer to collect an estimated customs fee from my customers when they buy stuff from...
Purolator Canada Issues
I've recent set up a new trial.Canada based, hopefully using Purolator Domestic and International.From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?I added my own Purolator account and am able to get rate...
Purolator Shipments Blocked
Shipstation is blocking the printing of Purolator labels. But, this is an error. Purolator intended to blacklist just a few postal codes from processing shipments, but ALL shipments have been blocked. This needs to be communicated to both Shipstation...
FED EX one rate pak
Hi AllI am glad to see FED EX added to the list of carriers but you do not have the FED EX 2DAY One Rate Pak available. That ONE RATE PAK is the lowest cost for 2-day at currently 10.77. Using your current offering, the cost increases quite a bit. is...
Magento2 USPS Tracking Info
All the orders have the same error when selecting "Track Order" in Magento 2. The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more in...
BigCommerce Live Rates and Automation Rules
Hi All,We can't get a response from the ShipStation team and have an urgent issue we need help with.We use BigCommerce enterprise multi storefront in tandem with ShipStation. With BC multi storefront, we technically have one store (tenant/connection)...
How set "hold for pickup" on a shipment
According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...
UPS Ground Saver with own UPS account
We currently are not able to use our own negotiated rates for UPS Ground Saver and would like this feature to be available. Currently for heavier boxes our rates are lower than the Shipstation rate. This is impacting our ability to utilize all shippi...
Providing ability to print SHIPPING MANIFESTS with More Carriers
It would be very beneficial to shippers if ShipStation provided the ability to print single barcode shipping manifests with more CARRIERS. This allows the driver to take one scan that captures all shipments scheduled for that day. For example, curren...
APC connect
You really should consider including APC Connect in your trial period. It’s unfortunate, as my sole reason for trying ShipStation was to use it with APC. The inability of your support agents to assist with this issue creates a poor trial experience f...
Scheduling a Canadian CanPar pick up using ShipStation One Balance account
Has anyone had any success with this? I would love this option. I set up CanPar through my One Balance account.The problem is that you can't schedule a pick-up through ShipStation. You are advised to go to CanPars 'Pick Up on Demand' link. https://po...
Shipping Not Showing up in WooCommerce
My test orders are coming through in shipstation but test orders are not allowed to choose shipping during checkout. What do I need to do to make shipping appear at checkout and calculate those rates. I'm only shipping to the US.
ADD Ground Saver under Amazon Buy Shipping
UPS Shipstation currently has Ground Saver as a Shipping Carrier. When asked to have the same listed under Amazon Buy Shipping teams said that was not an option atm. Our store needs Ground Saver as a shipping service under Amazon Buy Shipping to help...
DX Freight Integration
You currently offer DX Deliver Integration (which works well). How about offering DX Freight Integration? Same company, similar API's, just a different service.
XML Shipping System is Unavailable
We have been getting this error for over a month - we've been promised communication from ShipStation regarding the issue but have received none. Customer service isn't responding to messages sent today (11/19/24). This error is occurring when using ...
MacBook users please advise
I hope I put this in the correct Community folder but I'm having problems with my MacBook Air 2023. Long story short all of the scales ONLY have a USB port. The MacBooks, even going back to my old one of 2018 do not have a USB port. It's never been a...
"Missing or invalid shipper number" for UPS from Shipstation
Since the ending of the USPS Regional boxes we had to get brown boxes ideally for brown trucks. However, shipping with UPS from Shipstation is useless as there is an error "Missing or invalid shipper number." We all know that this has nothing to do w...
Importer of Record
Being able to have a separate Importer of Record for international shipments would be very useful. Just having the Tax ID is not enough. Many jurisdictions require the company name and address.
When is the new Auctane FedEx contract being added to Shipstation?
Hello, When will the new FedEx - Auctane shipping contract be offered on Shipstation? I've heard it is supposed to be this month. Glad to see that this contract happened.https://www.businesswire.com/news/home/20241009891856/en/Auctane-Introduces-FedE...
delay in order shipment notification
I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days ...
Printing labels Saturday afternoon....cannot arrange a Monday pickup
I often work on Saturday afternoons to print lables to fill orders on Sunday. I could not arrange a pick up for Saturday (too late in the day) and when I went to arrange for a Monday pickup...I could not move my packages to Monday. It said I have no ...
UPS Fraud Team Mistakenly Intercepted ShipStation Labeled Package
Does anyone with experience in UPS seizing a package by mistake?We shipped 4 boxes of apparel to a high school and randomly UPS seized one of four packages and sent it to Nashville to their Fraud Mitigation Team without telling us. We eventually figu...
Residential vs Business address
When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks
Carrier Eligibility Error
Good evening,I have had zero luck with support so I was hoping a member of the community could help me out.I have integrated SS with my Amazon account however when I try ship with any of the Amazon Buy Shipping carrier options I get the following err...
AMAZON Buy Shipping error - Amazon Buy Shipping: New terms for Amazon Buy Shipping need to be accept
I got his error message when trying to use AMAZON Buy Shipping - Amazon Buy Shipping: New terms for Amazon Buy Shipping need to be accepted (error_code: AmazonTerms2022). See attaches screenshotI already got into my AMAZON account and accept all the ...
Collection as an Option for Shipment Provider
We have a number of items in our online store that are collection only or local delivery, and at present there is no option to set 'Collection' or 'Local Delivery' for the service provider which would be very very helpful for staff fulfilling orders ...
UPS by Shipstation charging Residential Surcharges as Adjustment fees after shipping
Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcha...
LTL Carriers
It would be great if more LTL carriers could be added to the carriers dropdown list. We mainly ship LTLs with TForce Freight and XPO Logistics, and I've seen several other posts from the community requesting support for other LTL carriers including t...
Can I give SurePost packages to USPS
Hello,I accidentally handed a SurePost package to the USPS and they accepted it. I realized what I had done and retrieved the package.Does anyone know what would happen if had left it at the USPS? Would the USPS have delivered it?I find SurePost to b...
