Carrier Integrations
Discuss carriers, postage provider, and fulfillment integrations
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FedEx SmartPost

I use our FedEx account, along with the UPS and USPS. I can see the regular residential, commercial and express rates in the Rate Browser, but if I want to check SmartPost, it's not there. I can only see the rates for it if I go back to the rate calc...

aschreck by Occasional Contributor
  • 0 replies
  • 0 kudos

UPS from Shipstation Rate Chart

I've noticed that the UPS rates provided by Shipstation are lower than the usual daily rates published by UPS. Having a published chart showing the rates for each weight/zone would be useful information for anyone using shipstations that offers "free...

rlewis by New Contributor
  • 12 replies
  • 6 kudos

Unable to add the UPS account as carrier

I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-...

Please add YUN EXPRESS

Please add YUN EXPRESS in your carrier list. It is a pretty big carrier. I need to use "other" from your list when I ship with them and it stuffed up my Amazon orders and trackings.Thank you.

Pumayana by First-timer
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UPS Simple Rate does not work anymore

Rates are not showing correctlyI have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!This is all I get:"I appreciate your patience, Please be advised that we are still working on the rate discrepancies you are see...

nick by Occasional Contributor
  • 6 replies
  • 0 kudos

UPS Simple Rate

I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?

Royal Mail Charges

Hi All,Signed up to Shipstation and we've started testing the service. We generated label within ShipstationStandard large letter Royal Mail pricing is £1.86The invoice for the parcel from Royal Mail that we received is £2.57 This equates to a 32% in...

WOODBROS by First-timer
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update UPS return address

We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstati...

HBTX by First-timer
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About get rate insurance

I found the insuranceOptions parameter in the label creation process, but I did not find any insurance related information in the getRate API. Is there a solution?

Justin54 by New Contributor
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delay in order shipment notification

I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days ...

WooCommerce Live Rates Integration

WooCommerce accounts for more than 30% of all E-Commerce Stores. Why is there still not a plug-and-play live shipping rate integration? I've seen previous posts, but it's time that those who require these features are given what they ask for. You gav...

AmirKhan by Occasional Contributor
  • 8 replies
  • 11 kudos

CN23 document missing from Royal Mail labels

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...

Bug - dimensions not populated for UPS Package Types

We are using UPS Large, UPS Medium and UPS Express Pak packaging. When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the di...

RobC by Contributor
  • 6 replies
  • 1 kudos

Shipment fees - Now charging for label creation?!

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge ...

jk47 by Occasional Contributor
  • 3 replies
  • 1 kudos

Issue with Create Label API

I hope you're doing well. I wanted to bring to your attention an issue we're experiencing with the Create Label API's test mode. Despite setting the test label parameter to true, we're getting incorrect data with a 200 status code.Could you please lo...

gkennedy by First-timer
  • 0 replies
  • 0 kudos

Carrier Eligibility Error

Good evening,I have had zero luck with support so I was hoping a member of the community could help me out.I have integrated SS with my Amazon account however when I try ship with any of the Amazon Buy Shipping carrier options I get the following err...

claytons by New Contributor
  • 4 replies
  • 1 kudos

Unable to add the UPS account as carrier

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...

Hazmat options

We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow dow...

EVRI Not available as a Buy Shipping Option

Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed.


It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...

vikram by New Contributor
  • 0 replies
  • 0 kudos