Every time I submit payment, it says "An unexpected error occurred. Sorry but an unexpected error occurred." and does not allow my to purchase credits, so I have been forced to use more expensive carrier insurance. Is anyone else having this issue? I...
I like to know how to remove USPS for ShipStation
Greetings, Recently it has become almost impossible to process a shipment for Canada Post because we keep getting the error message "Rejected by SLM Monitor". Apparently, this is the error message that pops up when we have a lot of requests per given...
Hi, Been using shipstation for several years. Suddenly, UPS isn't showing in my list of carrier options even though it's setup in my list of carriers. I've disconnected and reconnected a few times hoping that would solve the issue. That didn't work. ...
Hello, Is it possible to add a 3rd party shipping account (specifically FedEx) to ShipStation? I have the requirement for one of my drop ship accounts to use their FedEx account and I can't seem to figure out how to do it via ShipStation. Any assista...
Whenever I need to ship an Amazon package that qualifies for cubic rate, Amazon's cubic rate price is ALWAYS lower than the cubic rate offer via Stamps. Can other users report if that is true for them, also?
I noticed that I have to use account of stamps.com to connect SS with USPS. But we are offered discount rates when using our USPS account to ship, just like Fedex. How can I apply my discount rate from USPS to Stamps account? Thank you!
Hello,I am having issues getting our account from a retailer to sync up with ShipStation.Has anyone else seen this issue or found a solution?
Is it possible to create labels using the FedeEx Cross Border service?
I've reported this to support via a Zendesk ticket, but that doesn't seem to be going anywhere. So, thought I'd see if anyone else was encountering this issue. It seems that the USPS Pickups page has changed. I'm not sure exactly when that happened -...
I need a to know the total costs for all shipping and carrier costs for a certain time period for example the last 30 days. I noticed when I run the Shipping Costs report it doesn't include any of the FBA multichannel fulfillment fees. None of the ot...
We're currently migrating from Purolator's in-house platform to ShipStation.Currently, when we create a label, we input our reference # in Purolator system (our internal shipping slip #). Two neat features result from there:The reference number appea...
When I try to print UPS labels, I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." I've waited for 30 minutes and I am still unable to print labels.This is extremely frustrating because your system ...
How can i will get rate UPS SurePost services for one a specific order, width API ?
So we received an email a few days ago that UPS rates were going to receive a LARGER DISCOUNT starting today. NOTHING about a rate increase.... From everything I search online UPS did NOT raise standard ground rates in the US recently (since the begi...
This has been a topic of discussion for the past 7 years without any effort on Shipstation's end to add this feature. It comes highly requested (http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6736736-trackable-fedex-fims-mailv...
I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?
We have Canpar integration broken today afternoon. Canpar technical support checked on their end and confirm that their API service operating normal. So it goes to ShipStation support. Any new shipment does not show shipping rate for any Canpar servi...
Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...
I am having an issue with UPS that was set up through ShipStation. when I try to get rates for UPS I have two different rates. When I go and try to print a label from the account set up through ship station at my trial I get an error. When I try to f...
When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks
I have the worst time with SS now. I actually upgraded my laptop because the OS couldn't run the newest version of the website. Well, I still can't run the new software apparently and it's really pissing me off. Latest error "wait operation timed out...
Good morning, We have finished setting up our own UPS account and integrating our negotiated rates. We did all of this to enable EDI support with UPS to make customs processing easier. Could someone please point me in the right direction for how to e...
Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this thro...
Hello, Recently we noticed that we cant generate Amazon shipping labels and gettin always the same error :No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day....
According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...
Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents. This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation wh...
So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped. Has anyone found another way to make this work...
We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...
We are an online store using Etsy and Shopify. We ship via Parcelforce (Mainly) with some exceptions depending on postcode We are interested in having a custom label/pickslip written to pull all the information that we need including the shipping lab...
