We are facing a significant issue with the way shipping label charges are presented in our invoices/statements. Currently, ShipStation provides only a final total for our label purchases without a breakdown of taxes paid on individual labels. As a Ca...
Hey guys, We use UPS by Shipstation and a customer/receiver has started an item not received claim directly with UPS. The customer didn't contact us until after UPS finished the investigation and informed the customer that the investigation was compl...
Developer Team, Can you please add a feature/detail for delivery status and delivery date for shipments originating from Ship Station? The ability to track delivery dates is essential to meeting deadlines. It also gives real time data insights to all...
UPS made a change to their additional handling charges back in October where certain packages are now subject to a 40lb minimum weight along with an add'l handling surcharge, similar to their Large Package Surcharge where certain packages are subject...
Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcha...
hello,is there a specific rates for outbound shipments within 4.4ibs within the drop shipping style?
As the title, the prices given for shipments via my UPS account are not the same as the prices I'm being invoiced for. I'm being charged residential and additional handling surge charges that I'm unaware of when given the pricing by ShipStation at th...
Hey everyone, we integrated Fedex as our carrier successfully but when creating a label we can't use all Fedex Services, for example Express is missing. And yes we activated every option in the carrier setting. Maybe someone can helpThanks!
We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still ...
Will this be added as a carrier in the UK? Interparcel offer USPS services from the UK to the USA at really good rates, Is there any plans to add this to shipstation?
So here is an idea... instead of setting the shipping label date in the label print settings, why not have every label go on today's manifest up until the EOD is closed out and the manifest printed? This would account for carrier pickup time fluctuat...
I'm noticing that Amazon buy Shipping tracking numbers do not get status updates. Is there any way to change that or is that a feature that can be added?
I sell on many ecommerce platforms including my own company website. All of our orders from these various platforms are run through Shopify. I have my Shopify account then linked with ShipStation to fulfill orders.In order to be compliant with Amazon...
Has anyone had any success with this? I would love this option. I set up CanPar through my One Balance account.The problem is that you can't schedule a pick-up through ShipStation. You are advised to go to CanPars 'Pick Up on Demand' link. https://po...
Amazon buy shipping is likely the most used carrier integration on the ShipStation platform. UPS Ground saver is the cheapest service provided by amazon buy shipping and was added all the way back on May 8th 2024. It is now August. It is ridiculous t...
I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?
I've recent set up a new trial.Canada based, hopefully using Purolator Domestic and International.From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?I added my own Purolator account and am able to get rate...
Please add GTA GSM courier as a carrier to ShipStation so tracking numbers can be tracked!
Currently, if you use FedEx by ShipStation to ship a package from the US to Canada, your customer is forced to pay customs clearance. That's a pain for customers. I prefer to collect an estimated customs fee from my customers when they buy stuff from...
Shipstation is blocking the printing of Purolator labels. But, this is an error. Purolator intended to blacklist just a few postal codes from processing shipments, but ALL shipments have been blocked. This needs to be communicated to both Shipstation...
Hi AllI am glad to see FED EX added to the list of carriers but you do not have the FED EX 2DAY One Rate Pak available. That ONE RATE PAK is the lowest cost for 2-day at currently 10.77. Using your current offering, the cost increases quite a bit. is...
All the orders have the same error when selecting "Track Order" in Magento 2. The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more in...
Hi All,We can't get a response from the ShipStation team and have an urgent issue we need help with.We use BigCommerce enterprise multi storefront in tandem with ShipStation. With BC multi storefront, we technically have one store (tenant/connection)...
According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...
We currently are not able to use our own negotiated rates for UPS Ground Saver and would like this feature to be available. Currently for heavier boxes our rates are lower than the Shipstation rate. This is impacting our ability to utilize all shippi...
It would be very beneficial to shippers if ShipStation provided the ability to print single barcode shipping manifests with more CARRIERS. This allows the driver to take one scan that captures all shipments scheduled for that day. For example, curren...
You really should consider including APC Connect in your trial period. It’s unfortunate, as my sole reason for trying ShipStation was to use it with APC. The inability of your support agents to assist with this issue creates a poor trial experience f...
My test orders are coming through in shipstation but test orders are not allowed to choose shipping during checkout. What do I need to do to make shipping appear at checkout and calculate those rates. I'm only shipping to the US.
UPS Shipstation currently has Ground Saver as a Shipping Carrier. When asked to have the same listed under Amazon Buy Shipping teams said that was not an option atm. Our store needs Ground Saver as a shipping service under Amazon Buy Shipping to help...
You currently offer DX Deliver Integration (which works well). How about offering DX Freight Integration? Same company, similar API's, just a different service.
