Carrier Integrations
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Purolator integration omissions, features missing

We're currently migrating from Purolator's in-house platform to ShipStation.Currently, when we create a label, we input our reference # in Purolator system (our internal shipping slip #). Two neat features result from there:The reference number appea...

UPS cost increase?

So we received an email a few days ago that UPS rates were going to receive a LARGER DISCOUNT starting today. NOTHING about a rate increase.... From everything I search online UPS did NOT raise standard ground rates in the US recently (since the begi...

PH by First-timer
  • 461 Views
  • 1 replies
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FedEx FIMS Mailview Integration

This has been a topic of discussion for the past 7 years without any effort on Shipstation's end to add this feature. It comes highly requested (http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6736736-trackable-fedex-fims-mailv...

EcomFix by First-timer
  • 513 Views
  • 1 replies
  • 1 kudos

UPS Simple Rate

I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?

Resolved! Digital / Physical Products

Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...

Eawingo by New Contributor
  • 727 Views
  • 2 replies
  • 1 kudos

Carriers through ShipStation

I am having an issue with UPS that was set up through ShipStation. when I try to get rates for UPS I have two different rates. When I go and try to print a label from the account set up through ship station at my trial I get an error. When I try to f...

JMA by First-timer
  • 589 Views
  • 1 replies
  • 0 kudos

Residential vs Business address

When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks

"wait operation timed out" error

I have the worst time with SS now. I actually upgraded my laptop because the OS couldn't run the newest version of the website. Well, I still can't run the new software apparently and it's really pissing me off. Latest error "wait operation timed out...

UPS EDI Support

Good morning, We have finished setting up our own UPS account and integrating our negotiated rates. We did all of this to enable EDI support with UPS to make customs processing easier. Could someone please point me in the right direction for how to e...

Maximum Weight Error Carrier Code 1015 - DPD

Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this thro...

Luke by New Contributor
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Amazon shipping not generate labels

Hello, Recently we noticed that we cant generate Amazon shipping labels and gettin always the same error :No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day....

How set "hold for pickup" on a shipment

According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...

artooro by New Contributor
  • 560 Views
  • 1 replies
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FedEx OneRate Returns

So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped. Has anyone found another way to make this work...

RTMartin by New Contributor
  • 743 Views
  • 2 replies
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UPS Canada billing and label issues

We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...

Matthew by Occasional Contributor
  • 1210 Views
  • 4 replies
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Custom Integrated Label

We are an online store using Etsy and Shopify. We ship via Parcelforce (Mainly) with some exceptions depending on postcode We are interested in having a custom label/pickslip written to pull all the information that we need including the shipping lab...

Shipping Presets - Missing shipping service

Has anyone had the issue where a shipping carrier disappears from the option drop down list in when creating or viewing shipping preset groups?We use Endicia , however now when we try and edit shipping presets or add another preset group Endicia has ...

ATC by New Contributor
  • 601 Views
  • 1 replies
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end of day forms

New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Mon...

Kdcards by First-timer
  • 1130 Views
  • 3 replies
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Allowing non-supported carriers tracking details

Original post by user Joe Cooper We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres. We opted to use ShipStation as it supports a wide amount of platforms so their customers can easi...

SarahATX by Moderator
  • 340 Views
  • 0 replies
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Royal Mail Intergration update 17/09/2020

Original post by user A R Watts Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.

SarahATX by Moderator
  • 349 Views
  • 0 replies
  • 0 kudos