Shipstation Fatal Error with Endicia/DHL
Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.
Forum Posts
Insurance cost not covered in shipping costs customers pay from our online store
We need to compensate for the cost of insurance on our shipping costs. How do we include this? We charge a 50% insurance for every shipment over $200.Currently, ShipStation doesn't regulate charging customers. All matters including charging customers...
GLS Multi-Package Shipments
Hello, We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS. Thanks,APX.
Third Party account dropdown (Shipping Options)
Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another acc...
Pick List and Labels
Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stock...
How can i create labels for UPS Germany
How can i create labels for UPS Germany ?is there any option ?Thank you
Loomis Express Integration
When will the Integration with Loomis Express work? When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"
Australia Post Fuel Surcharge
Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates? Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directl...
Zebra ZP 450 won't print bar codes
We are trying to print UPS Labels from our Zebra ZP 450 and the barcode information won't print. Prints fine on our 8 1/2' x 11' regular printer..
Label printing error
Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?
myhermes UK
Shipstation only integrate with Hermes Corporate accounts and do not currently have an agreement to have API integration built for myHermes (non corporate) I also understand Hermes is a Shipstation carrier service, but I would like to use my pre nego...
Ability to electronically submit customs forms for UPS from ShipStation
I believe it would be very beneficial to all users to allow for the electronic submission of customs forms with UPS From ShipStation -- just as it is for FedEx, DHL Express, and UPS Standalone accounts.
Lost Items in shipping
Hello everyone, USPS seems to be very slow at delivering our packages. We think they have lost some packages as the tracking has been stuck at the same place for a couple of days now. If I void the labels to create new shipments for the orders will I...
Scheduling a Canadian CanPar pick up using ShipStation One Balance account
Has anyone had any success with this? I would love this option. I set up CanPar through my One Balance account.The problem is that you can't schedule a pick-up through ShipStation. You are advised to go to CanPars 'Pick Up on Demand' link. https://po...
Resolved! Carrier Pick up
Hi there! Is the first time I'll be using carrier pick up for USPS. Any one knows if USPS picks up media mail?? And if they pick up, do you have to send it in a special way? TX
Only mail classes Priority Mail and Express Mail are allowed for this account.
We can't ship first class using USPS... this is impeding our shipping process! We are frustrated any help would be wonderful. The error message reads..."Only mail classes Priority Mail and Express Mail are allowed for this account." Although we have ...
Can't post to Isle of Man by Royal Mail
Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https:...
Request for Royal Mail automatic tracking
I contacted support recently who suggested that I create a post on here to request a feature. It would be great to have automatic tracking updates within Ship Station for Royal Mail. There is currently no way to see at a glance which orders are in tr...
Feature Request - Buy Amazon Shipping Non-Prime Merchant Fulfilled
I know the current buy shipping api exist for Merchant Fulfilled Prime. However, non-prime MF bus shipping is not available through this interface, through ShipStation. This impacts my business in a couple of different ways: If I don't buy shipping f...
Unable to use UPS
A week ago UPS disappeared as a carrier on my Shipstation bronze account. In a chat, tech support said UPS had locked the account. I checked with UPS, they said there is no problem with the account. I can log into UPS and ship with the same account d...
UPS "The UserId is currently locked out, please try again in 30 minutes"
When I try to print UPS labels with "UPS via ShipStation Carrier Services" (that I have been using just fine for years), I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." This has been happening fo...
Can I clients create multiple "ship from" locations trough a ship statement?
Hello everyone, My name is Daniel. We have a shopping streaming app where our shoppers (they are doing real-life streams) show unique goods (either on sale or not) and send them to different countries to their followers (buyers). We would like to int...
Does ShipStation forward carrier charges for weight/dimension/address corrections?
Before ShipStation, I used USPS Click and Ship for a lot of orders. Occasionally, USPS would catch a package in transit and correct the label issuing a refund or additional charge. Sometimes this was because I measured a package incorrectly, but the ...
Shipments did not notify Amazon of Shipment on Dec 7th
Is anyone else having issues with Marketplace Notifications with Amazon. None of our shipments on Dec 7th were marked fulfilled in Amazon although on the Shipment page in SS, the Marketplace Notification tab says Notified. We are now getting dinged i...
Request to Add eBay International Standard and GSP
eBay International Standard and GSP are both eBay shipping options; the foremost option is a cheap Delivered Duties Unpaid service, while GSP is Delivery Duties Paid (DDP) shipping program. Buyers pay duties and tax during checkout on eBay and will n...
UPS electronic / paperless clearance to Canada
We use UPS on our shipments into Canada but currently process the shipments in worldship because they offer paperless / electronic customs clearance. Paperless clearing is easier for the seller and faster for the buyer. No additional printing out pap...
Shipstation incorrectly autocorrecting addresses for orders to Canada Post's Flexdelivery addresses
Hello, My business ships is located in Canada and we ship only to Canadian addresses. I have automatic address correction turned on. I'm having an issue where Shipstation would incorrectly change addresses for orders going to Canada Post's Flexdelive...
UPS World Wide Shipping Rates
I have WooCommerce. I ship internationally to Canada, no other countries. My UPS plug-in returns a variety of rates to my Canadian customers. However, when I attempt to create a label, I only get one rate. The UPS World Wide rate of $70. Why?
UPS Service names need to be more specific (UK) - Simple fix?
I can't be the only one that is finding it a bit of a pain. There are two UPS Standard options covering UK Domestic and European shipping. Both of these are just called 'UPS Standard' when they are obviously different services covering different dest...
Jane Ship Option
It would be very helpful and more convenient if we could see an integration with Jane Ship: Where Jane pays for the shipping and takes it out of our payments.
