We're currently migrating from Purolator's in-house platform to ShipStation.Currently, when we create a label, we input our reference # in Purolator system (our internal shipping slip #). Two neat features result from there:The reference number appea...
When I try to print UPS labels, I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." I've waited for 30 minutes and I am still unable to print labels.This is extremely frustrating because your system ...
How can i will get rate UPS SurePost services for one a specific order, width API ?
So we received an email a few days ago that UPS rates were going to receive a LARGER DISCOUNT starting today. NOTHING about a rate increase.... From everything I search online UPS did NOT raise standard ground rates in the US recently (since the begi...
This has been a topic of discussion for the past 7 years without any effort on Shipstation's end to add this feature. It comes highly requested (http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6736736-trackable-fedex-fims-mailv...
I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?
We have Canpar integration broken today afternoon. Canpar technical support checked on their end and confirm that their API service operating normal. So it goes to ShipStation support. Any new shipment does not show shipping rate for any Canpar servi...
Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...
I am having an issue with UPS that was set up through ShipStation. when I try to get rates for UPS I have two different rates. When I go and try to print a label from the account set up through ship station at my trial I get an error. When I try to f...
When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks
I have the worst time with SS now. I actually upgraded my laptop because the OS couldn't run the newest version of the website. Well, I still can't run the new software apparently and it's really pissing me off. Latest error "wait operation timed out...
Good morning, We have finished setting up our own UPS account and integrating our negotiated rates. We did all of this to enable EDI support with UPS to make customs processing easier. Could someone please point me in the right direction for how to e...
Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this thro...
Hello, Recently we noticed that we cant generate Amazon shipping labels and gettin always the same error :No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day....
According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...
Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents. This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation wh...
So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped. Has anyone found another way to make this work...
We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...
We are an online store using Etsy and Shopify. We ship via Parcelforce (Mainly) with some exceptions depending on postcode We are interested in having a custom label/pickslip written to pull all the information that we need including the shipping lab...
We ship almost all of our shipments with FedEx International services, which does not support Auto-tracking. In the past, we shipped on the FedEx.com website in which we could check of email notifications for any or all of the following: "Shipped", "...
Has anyone had the issue where a shipping carrier disappears from the option drop down list in when creating or viewing shipping preset groups?We use Endicia , however now when we try and edit shipping presets or add another preset group Endicia has ...
I am confused, I linked my Fedex account and have bought about 30 labels a week ago. Nothing appears in my Fedex account and I have no idea how or when I am supposed to pay for them?
New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Mon...
We have had about 200 boxes shipped out in early December still not make it first week of January. Most customers are being extremely patient but for those who's patience has run out we've reshipped with other carriers. Since USPS will allow loss cla...
I have Fedex and UPS fully integrated into Shipstation so I can see my shipping costs and decide which is the best option for my packages. However from my billing I have noticed especially with residential packages that not all the fees appear on the...
Original post by user Jennifer Tran Please Help!! When I try to add funds into my account this error message keeps popping up and I am unable to add funds. "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, ite...
Original post by user Ted Capell Where is my stamps.com postage balance?
Original post by user Andy Lafler I have a fedex account with Shipstation but my customer wants me to use his account number to ship some items. i don't see where I can enter a different fedex account number
Original post by user Joe Cooper We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres. We opted to use ShipStation as it supports a wide amount of platforms so their customers can easi...
Original post by user A R Watts Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.