Cannot add funds - error
I cannot add funds. Comes up "an error has occurred". I tried several times.
I cannot add funds. Comes up "an error has occurred". I tried several times.
I keep putting this off, but I can't get my store to connect to shipstation. I go through the process as described, and when I test the connection, I get this error message:Connection Test Failed!Invalid XML. Error: 'The 'meta' start tag on line 1 po...
We are trying to fulfil Amazon Prime orders in the UK using Amazon Buy Shipping.The carrier that is available to do this within Amazon Seller Central is Evri but this carrier is not appearing in the Shipstation 'Buy Shipping' list and so, therefore, ...
Hi,I keep getting this alert: Property: shipment.References. Error: The billing preference DPT is missing or its value is invalid. (Generic). (400, fe739f8d-84ee-436a-9088-56eaf19c9fd1).I just can't create and print my labels. Have you ever get this ...
Our negotiated rates with UPS are much better than the UPS by Shipstation option so we want to remove it from shipping options. I tried switching it off under carriers but had no luck.
When will Amazon Shipping Service integration work again? I'm not talking about the Amazon Buy Shipping API, but the actual Amazon Shipping service which was online from 2019-2020 then they took it offline and are now bringing it back. They said they...
So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. sti...
It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a signifi...
Upon checking one of my shipments, I discovered that it was canceled. One possible reason is that the fulfillment SKU was not found in the fulfillment center’s system. I have since updated the fulfillment SKU and would like to resend the shipment to ...
I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...
Some orders have Multi-Package and they include multiple tracking number. In shipstation, we can only see the master tracking number. We should be able to see all the tracking numbers. @Moderator-Davis Can you please fix this issue? Thanks
Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shippe...
Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge ...
I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as ...
help... i need help connecting printful/shopify to walmart
Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation. We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an...
Hello,Our own warehouse became Amazon prime in Germany. That's why some of prime orders are coming us directly with "Amazon Prime Order tag". Unfortunately, We can not create label because this orders are on "Pending Fulfillment."I reached to support...
I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account. The negotiated rates do show and everything looks fine until I select the option to print the label, I get the message that says: "Missing or...
We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, ...
We are a drop shipping service that ship from 1 central location but change the return label address to our clients name and address on each order. We do this by setting up a "ship from location" for each client in shipstation with the Pick Up addres...
Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients...
Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other servic...
How do I go about getting my shipping carrier service listed under carriers?
I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is...
Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mai...
Hello Friends -Logged in this morning to SS and saw this pop-up like many others. We have to use FedEx sometimes because SS doesn't offer any discounts for FedEx like they do for USPS, UPS, GlobalPost & DHL Express. I respectfully disagree if SS want...
So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this ...
Hi guys,Recently, I experienced an order imported into awaiting shipment even refunded on WooCommerce.As the customer service said, Shipstation will only pick up fulfilled, paid and cancelled order, but not the refunded order.And I found that the sim...
Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with US...
Seems like this UPS strike is really going to affect our shipping costs. When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to...