New to this, but It would be awesome if we could get the same discounts through shipstation while shipping factory collect. We ship in as much product as we ship out so having discounts on both instead of just what goes out would be very cost benefic...
Shipstation doesn't work with CloudFlare?! Whenever we enable bot mode on CloudFlare shipstation can't connect to our woocommerce/wordpress website....I asked chat for the ip's shipstation uses but they provided amazons json file https://ip-ranges.am...
When we get shipping rates through API v2, can we get the rate for all the warehouses we have in the system?@AdminCara
UPS ground saver currently does not show up in the rate browser when you are using your own UPS account. Support has confirmed that this is a short coming of Shipstation. This is a basic feature of any shipping software and should be resolved quickly...
Is anyone else dealing with insanely slow claim payments when UPS sends them through ShipStation?Our experience has been beyond frustrating, and based on what we've seen, ShipStation doesn’t seem to care about fixing the issue.Here’s what happened:UP...
Can you please provide support for LTL Carriers, there are many good ones that would be very beneficial such as: R+L, XPO, ABF Freight and so on. This is a critical aspect of shipping as the rates on ShipStation are way too expensive.
Hi, Can someone please help me? I wanted to add a USPS by Stamps carrier on our ShipStation account. I tried the below, however I cannot see "United States Postal Service by Stamps.com" on the tile list the same as the one on the tutorial. I tried to...
I would like to be able to automate the use of a specific UPS account that is NOT the ShipStation UPS, nor the default UPS account. I have a few customers' UPS accounts integrated and cannot automate the use of a specific customer orders.
As the title, the prices given for shipments via my UPS account are not the same as the prices I'm being invoiced for. I'm being charged residential and additional handling surge charges that I'm unaware of when given the pricing by ShipStation at th...
Hello,The lack of visibility on negotiated rates from carriers (Fedex in particular) is creating a lot of problems. For our wholesale store, we can't use shipstation for quoting purposes. We have to go directly to the fedex website to get accurate ra...
I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground
Is anyone having a problem with USPS recycled tracking numbers this week? We've had two customers email to complain that USPS shows their items delivered somewhere else. Upon checking, they were delivered in Nov.Scanning forums, we see this has been ...
UPS made a change to their additional handling charges back in October where certain packages are now subject to a 40lb minimum weight along with an add'l handling surcharge, similar to their Large Package Surcharge where certain packages are subject...
We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still ...
Is it possible for SS to integrate UPS SurePost rates? What is the limitation reason for not displaying rates for SurePost. We would like to use that service for volume but there is no way to get a rate before shipping or even after the label is prin...
Hello i just had a chat with support and I was surprise to know that I cannot add carrier accounts from other countries when dealing with multiple fullfilment centers.Example:-I run a wix store with a canadian shipstation account linked to my wix sto...
I've recent set up a new trial.Canada based, hopefully using Purolator Domestic and International.From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?I added my own Purolator account and am able to get rate...
We need to check the SMS box on each order to enable the SMS to be sent through EVRi, however there is no way to automate the checking of this notification box.There is a way to do this with Royal Mail and Parcelforce but we need the same functionali...
UPS destroyed a package for us, we purchased the carrier insurance and filed a claim through Shipstation per their requirements. It has now been over a month now and we still have no conclusion. We sent all documentation to Shipstation. Finally after...
As of now, ShipStation is not available in India. Shiprocket is one of the largest carrier companies in India. It would be really helpful if you could integrate Shiprocket as a carrier in ShipStation, as my team exclusively works on ShipStation. I wa...
How does one schedule a pickup for FedEx when generating labels through the FedEx Platform Account Program (under Shipstation Carriers) option? If you do not have your own FedEx account set up as a carrier there seems to be no way to have them pick u...
Due to the Canada Post strike, we shipped a package using Global Post Economy, as Shopify listed it as an alternative to DHL/Canada Post. We suspected that Global Post used Canada Post for the last mile, but we verified with ShipStation and they said...
Is there way to solve this on a Sunday ? Chat operator said it was a "fraud" flag issue while adding funds. We have been adding funds all day and it suddenly stopped working. How can it be fraud within ship station if our bank is ok approving the cha...
Shipstation should come up with a solution to display the RFC number for Mexico shipments on UPS labels integrated with Manage Markets. Currently, we have no way of displaying the RFC on our manage markets labels since they are pre generated for us!
UPS just released Global Checkout API, offering a product that gives customers landed costs when shipping internationally. It would be valuable to add this to Shipstation, in particular to Checkout Rates. We have many Canadian customers that use USPS...
Hi,The integration with Canada Post is not working, after inputing my Ventura One information the option does not appear under Carrier. As an alternative I am looking to use the One Balance instead, but when I try to add my credit card an error messa...
Texted with ship station customer service today regarding UPS SurePost rates not showing in the rate calculator. Here was the response:Looking more into this, I was able to confirm that the UPS SurePost® service has a few limitations and features tha...
Hey guys, We use UPS by Shipstation and a customer/receiver has started an item not received claim directly with UPS. The customer didn't contact us until after UPS finished the investigation and informed the customer that the investigation was compl...
I'm noticing that Amazon buy Shipping tracking numbers do not get status updates. Is there any way to change that or is that a feature that can be added?
Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcha...
