Dear ShipStation Team, We sell on multiple platforms, and lots of them forbid to use Amazon Logistics. Since the main part of our inventory are at the AMZ WH we have to fulfil order by AMZ. But, we can’t accept AMZ Logistics as a carrier. So, please ...
Hey, We would like to ship something ground on Thursday or Friday using UPS ground to destinations that are within the UPS shipping radius that should get the packages to arrive by Saturday. However, when we check "Saturday delivery" we are not able ...
Hello there. I have been using Shipstation to connect my Shopify orders with my FBA multi-channel fulfillment. Everything was fine up until the day before yesterday when I tried to send some orders. In the app I a getting a error message when I click...
Hello, I am trying to setup UPS Sure Post in my store settings for delivery options and live rate. However it is not showing rate for UPS Sure Post, just my UPS ground, next day air, 2nd air etc. It also shows USPS rates. Why is not showing UPS Sure ...
Hello,is return details available in shipments model in ShipStation API?If not where do I get those details in API.
Does ShipStation Support FedEx Freight LTL
I’d like to request a feature request of disabling the shipping notification emails sent by the carriers as part of the OneBalance carrier setup.It is not a good customer experience to receive two shipping notification emails - one branded and sent f...
I've noticed that the UPS rates provided by Shipstation are lower than the usual daily rates published by UPS. Having a published chart showing the rates for each weight/zone would be useful information for anyone using shipstations that offers "free...
Can you do that it should make just 1 call for all carriers? Because it does 1 second for 4 carriers, so that's 4 seconds.
Is there a way to set funds for carriers autmaticly?
Is there way to solve this on a Sunday ? Chat operator said it was a "fraud" flag issue while adding funds. We have been adding funds all day and it suddenly stopped working. How can it be fraud within ship station if our bank is ok approving the cha...
Hello It is my understanding that Shipstation decided not to pass the shipment value information to Fedex. Therefore when you ship via Fedex using Shipstation and the shipment is lost and the value was over $100, Fedex liability would be limited to $...
I keep putting this off, but I can't get my store to connect to shipstation. I go through the process as described, and when I test the connection, I get this error message:Connection Test Failed!Invalid XML. Error: 'The 'meta' start tag on line 1 po...
Hello, We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS. Thanks,APX.
When we purchased a UPS label for an Amazon order whose account do we use? Shipstation or Amazon? We do not want to use an Amazon account since we cannot open damage or lost orders claims. If it is shipstation account, can we open claims ourselves? C...
FedEx Canada has upgraded its International Priority Services. ShipStation has not updated its system consequently FedEx International Priority First and FedEx International Priority are the only 2 services that appear when there are now 3 service of...
We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...
We have inquired with ShipStation if it is possible to have both Canada Post and USPS/Stamps.com in a singular Shopify website that caters to both Canada and USA orders/customers. Unfortunately, this is NOT available. Currently, their carrier integra...
I have found 2 bugs with the Loomis Express Integration. The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.
Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.
PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...
I am running into problems with our custom forms. We need more description and declarations on them. We are able to modify them on our UPS carrier account, but the modifications don't transfer over to Shipstation. This leaves important information of...
We need to compensate for the cost of insurance on our shipping costs. How do we include this? We charge a 50% insurance for every shipment over $200.Currently, ShipStation doesn't regulate charging customers. All matters including charging customers...
Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another acc...
Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stock...
How can i create labels for UPS Germany ?is there any option ?Thank you
When will the Integration with Loomis Express work? When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"
Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates? Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directl...
We are trying to print UPS Labels from our Zebra ZP 450 and the barcode information won't print. Prints fine on our 8 1/2' x 11' regular printer..
