I would like to be able to automate the use of a specific UPS account that is NOT the ShipStation UPS, nor the default UPS account. I have a few customers' UPS accounts integrated and cannot automate the use of a specific customer orders.
We got a message from Stamps.com that we had to update our login password. BUT NOTHING ABOUT UPDATING SHIPSTATION TO SYNC THE NEW PASSWORD.If only that message from Stamps.com included this detail, we would not have lost 2 days of business and hours ...
Had a package to be shipped via DHL from Los Angeles to NetherlandsWhen I tried to generate the label it said : Ship From Name must contain at least two words. Each word must be at least two characters long, separated by a spaceSo we went to our Ship...
Please add Spee-Dee Delivery as a shipping integration. It would be so convenient to ship all our orders out of one program (a lot of our orders ship to the midwest, so it's significantly cheaper to use Spee-Dee vs. other popular carriers).
I don't know which section for this.For three weeks I've asked for UPS Express Mini boxes to be added to the predefined list so they are billed appropriately by the carriers, but I was told that it actually has to be posted here. Please add UPS Expre...
So I just received a new hidden Global Post adjustment.I shipped an item to NZ from USA and was quoted $36.85 for 1lbs 9oz (rounded up to the nearest ounce).A few days later I was notified of a new charge from stamps.com to bring my balance back abov...
In our business, and I'm sure many others, we have daily requests to change elements of an order. Shopify allows us to simply make the changes in the order. However, these changes do not get recognized by Shipstation, which makes them useless. I have...
Issue: Amazon Buy Shipping does not work for us when trying to create shipments using the following services:USPS Ground Advantage (<1lb or 1lb to 70lb)USPS Ground Advantage CubicThere is a window regarding purchasing label from carrier, it disappear...
We've noticed that on international labels, specifically DHL, most special characters show up fine in SS but print out as gibberish on the label.
Can someone explain why the Transit time below provided below for USPS Ground Advantage is 3 days yet Amazon Buy Shipping for same service shows 5 days?
Help!I am receiving the following message when trying to add our UPS accounts: "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT" How do I solve this problem? I have tried both of our UPS accounts and neither one can be added. Any help would be a...
I am requesting that you add Speedee Delivery to your list of selectable carriers when I mark orders as "shipped". You currently have a "Speedy" carrier but that is not the same one. SpeeDee Delivery covers 7 states in the midwest and are adding more...
When purchasing postage for orders using Global Post Standard, we are limited to 20 or fewer line items. Anything over that number gets an Error Message (see attached). This seems like an arbitrary number as we can switch to USPS Priority Mail Intern...
We currently create shipping labels through your open API for DHL Express. However, it is not possible to change the ref no# on this label through your API integration even though DHL offer this as a feature in their API connection. So, I kindly requ...
Hi,New to ShipStation. Just wondering how this works where I use Printify and Shopify. Why when I am setting up ShipStation does it ask me to set up Canada Post and UPS accounts when I already have them for "Free" in the Shopify plan. Does setting th...
Order keeps getting rejected to be fulfilled by Amazon, especially with bundled SKUs. I have also updated the fulfillment SKU and added the store alias but it keeps getting rejected. Does anyone know how to solve the problem?
Hi,per recent ShipStation email, i removed my personal stamps.com account, but now when i try to mail something, this is what i get. in this case it is a PO Box, but USPS allows it.Thank you for your help.Tea
For sellers that don't have access to a printer, are on the go, or need someone to help fulfill an order, having the option to create a QR code for USPS is paramount. Why this doesn't exist right now is blowing me away. SHIPSTATION - make this a feat...
Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with US...
Sometimes when we have to change an Amazon Buy Shipping label for SFP orders, the new tracking number does not go to Amazon. Is this normal for Amazon Buy Shipping? Seems to work for non SFP/Amazon Buy Shipping orders.
is there a way to create a ChronoPost shipment through shipstation, if the shipping from location is not France?The system gives us this error (in this example „Ship From“ Location is in Portugal):On Shipstation we do not have problems to configure a...
Royal mail have a new CN22/CN23 label integration which places the address and customs on one label. We'd love to make this a priority for shipstation integrate into their label options. We are currently having to print 3 sheets of paper (8.5x11") fo...
Is anyone else having issues creating prepaid duties USPS labels going to Canada? We keep getting an error message that says: GetConsolidatorPermitNumber could not find permitNumber, addressID=6 rRDProductCode=DDP packageType=Package
Greetings!We are looking for a pack and ship company to provide fulfillment for our successful Crowdfunding campaign. Our campaign has ended and our products are currently being manufactured in China. They will be shipped to the U.S. with an arrival ...
I'm wondering how GlobalPost fees to ship to Canada compare to the fees UPS charges to ship to Canada.I occasionally ship from US to Canada using my own UPS account. In addition to Duties and GST, there are also:• Entry Prep Fee• Brokerage Fee• Disbu...
Option of Veyer Logistics to the drop down menu when marking an order as manually shipped.The reason for the request is that "Other" is not an approved carrier for Amazon. We are using Shipstation to update Amazon with the shipping details. In order ...
I would hope ShipStation integrate with Privateship which is useful for us to process the daily order
I am trying to find a way to get order status information once the package ships. So far I can't find anything inside the webhooks documentation plus support confirmed that they don't have that capability via API either. Are we the only ones who thin...
Hello Friends -Logged in this morning to SS and saw this pop-up like many others. We have to use FedEx sometimes because SS doesn't offer any discounts for FedEx like they do for USPS, UPS, GlobalPost & DHL Express. I respectfully disagree if SS want...
So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this ...
