Carrier Integrations
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Can't post to Isle of Man by Royal Mail

Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https:...

Shipster by Contributor
  • 2089 Views
  • 3 replies
  • 4 kudos

Royal mail integration - Department

We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set...

Motaclan by New Contributor
  • 309 Views
  • 0 replies
  • 0 kudos

Can't buy Global Post plus Int postage

Shipstation takes forever in answering a trouble ticket. At the very least the could answer back and say we are working on the problem but nope, not a single word about the issue. They don't seem to care about there customers. If they don't have time...

Shipper Number cannot be used ?!

So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. sti...

Resend an auto cancelled Shipment

Upon checking one of my shipments, I discovered that it was canceled. One possible reason is that the fulfillment SKU was not found in the fulfillment center’s system. I have since updated the fulfillment SKU and would like to resend the shipment to ...

carmel by Occasional Contributor
  • 308 Views
  • 0 replies
  • 0 kudos

Child tracking number not included in shipstation

Some orders have Multi-Package and they include multiple tracking number. In shipstation, we can only see the master tracking number. We should be able to see all the tracking numbers. @Moderator-Davis Can you please fix this issue? Thanks

Nnn by Contributor
  • 472 Views
  • 0 replies
  • 0 kudos

Tracking of unshipped or stuck orders

Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shippe...

Laurel39 by Occasional Contributor
  • 3158 Views
  • 7 replies
  • 9 kudos

When a customer needs faster, not cheaper

I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as ...

rmftr by Rookie
  • 327 Views
  • 0 replies
  • 0 kudos

Squarespace Pickup Option

Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation. We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an...

Missing or invalid shipper name

I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account. The negotiated rates do show and everything looks fine until I select the option to print the label, I get the message that says: "Missing or...

Date issue printing Yodel labels

Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients...

Support Fedex Regional Economy in Europe

Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other servic...

am2 by Occasional Contributor
  • 333 Views
  • 0 replies
  • 0 kudos

Live Shipping Quotes

I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is...

Live Checkout Rates Bigcommerce

Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mai...

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MatCash by Occasional Contributor
  • 615 Views
  • 1 replies
  • 0 kudos

Beware of Global Post adjustments.

Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with US...

mbrower01 by Occasional Contributor
  • 438 Views
  • 0 replies
  • 0 kudos