Carrier Integrations
Discuss carriers, postage provider, and fulfillment integrations
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Adding customer shipment providers - MUST HAVE

We use a shipping provider that is approved by Amazon and also able to be selected in Amazon, but Shipstation doesnt give me the option to send their tracking information. Amazon is very strict when it comes to shipping information, and I need to be ...

AlexLeahy by New Contributor
  • 490 Views
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Resolved! When will Amazon Shipping Service integration work again?

When will Amazon Shipping Service integration work again? I'm not talking about the Amazon Buy Shipping API, but the actual Amazon Shipping service which was online from 2019-2020 then they took it offline and are now bringing it back. They said they...

goparts by New Contributor
  • 7717 Views
  • 5 replies
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FedEx SmartPost

I use our FedEx account, along with the UPS and USPS. I can see the regular residential, commercial and express rates in the Rate Browser, but if I want to check SmartPost, it's not there. I can only see the rates for it if I go back to the rate calc...

aschreck by Occasional Contributor
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  • 1 replies
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Royal Mail Tiered Pricing

Hi,Royal Mail tiered pricing is a feature that needs to be expedited. This is an innovative pricing structure from a courier that would benefit anyone with a Royal Mail account that ships varied weights of products. Please hurry. Thanks.

Harry_Able by Occasional Contributor
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UPS from Shipstation Rate Chart

I've noticed that the UPS rates provided by Shipstation are lower than the usual daily rates published by UPS. Having a published chart showing the rates for each weight/zone would be useful information for anyone using shipstations that offers "free...

rlewis by New Contributor
  • 6867 Views
  • 12 replies
  • 6 kudos

Unable to add the UPS account as carrier

I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-...

Please add YUN EXPRESS

Please add YUN EXPRESS in your carrier list. It is a pretty big carrier. I need to use "other" from your list when I ship with them and it stuffed up my Amazon orders and trackings.Thank you.

Pumayana by First-timer
  • 418 Views
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Insurance costs going importing into Squarespace

Hi, how to get the costs ShipStation calculates to go to Squarespace to charge the customer the total costs of shipping and insurance. Today, only the shipping costs are being charged within Squarespace even though I have it configured to calculate. ...

UPS Simple Rate does not work anymore

Rates are not showing correctlyI have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!This is all I get:"I appreciate your patience, Please be advised that we are still working on the rate discrepancies you are see...

nick by Occasional Contributor
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  • 6 replies
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UPS WORLDWIDE EXPRESS SAVER PAK SERVICE NOT AVAILABLE !

my UPS rep says this will be the most cost and time efficient service for small packages from canada to the us but shipstation doesn't currently support the option they are telling me. Any one else had this experience or is currently using express sa...

Marc1 by New Contributor
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Royal Mail Charges

Hi All,Signed up to Shipstation and we've started testing the service. We generated label within ShipstationStandard large letter Royal Mail pricing is £1.86The invoice for the parcel from Royal Mail that we received is £2.57 This equates to a 32% in...

WOODBROS by New Contributor
  • 512 Views
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update UPS return address

We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstati...

HBTX by First-timer
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About get rate insurance

I found the insuranceOptions parameter in the label creation process, but I did not find any insurance related information in the getRate API. Is there a solution?

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Justin54 by New Contributor
  • 595 Views
  • 1 replies
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WooCommerce Live Rates Integration

WooCommerce accounts for more than 30% of all E-Commerce Stores. Why is there still not a plug-and-play live shipping rate integration? I've seen previous posts, but it's time that those who require these features are given what they ask for. You gav...

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AmirKhan by Occasional Contributor
  • 4131 Views
  • 8 replies
  • 14 kudos

CN23 document missing from Royal Mail labels

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...

Bug - dimensions not populated for UPS Package Types

We are using UPS Large, UPS Medium and UPS Express Pak packaging. When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the di...

RobC by Contributor
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  • 6 replies
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Shipment fees - Now charging for label creation?!

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge ...

jk47 by Occasional Contributor
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  • 3 replies
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Issue with Create Label API

I hope you're doing well. I wanted to bring to your attention an issue we're experiencing with the Create Label API's test mode. Despite setting the test label parameter to true, we're getting incorrect data with a 200 status code.Could you please lo...

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gkennedy by First-timer
  • 623 Views
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Unable to add the UPS account as carrier

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...

Hazmat options

We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow dow...

EVRI Not available as a Buy Shipping Option

Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed.

Rates

It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...

vikram by New Contributor
  • 563 Views
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