Why is shipping by UPS Collect, using a customer's account number, not an option already. We are a company that ships to other companies and most of them want to use their UPS account numbers. Not having this option may deter me from using ShipStatio...
I have integrated ShipStation with my Wix website. On said website, when a customer chooses UPS for shipping, one price is quoted. However, when I actually purchase the shipping label through ShipStation it is a substantially different price. Any sug...
I am not able to get all the rates to show in my store. ShipStation is showing the lowest rate for the shipment only. I can not figure out how to fix this and so far after weeks the S.S. support can not figure this out. I need UPS and USPS because so...
I pay around $13/week for Fedex daily pick up.I wonder how can I do that with UPS(shipstation). Before I asked to ShipStation tech support, and it looked like they don't know well about it. Thank uyou.
Hi, i want to integrate my Hermes account but i do not have a Hermes Corporate account. When will it be possible to use the standard Hermes?
We find it quite prohibitive to use Shipstation for booking shipments without a pickup option. Creating the label and then having to externally order the pickup on our own carrier account dashboard is time consuming and leaves us open to human error,...
Hi All, I am reaching out to check if anyone else here is having MAJOR Wix integration issues for the last month...We are being told by customer support this a COMMUNITY WIDESPREAD ISSUE; Yet have not ETA on when this will be fixed. As of Sept 25th w...
I just created a label that was supposed to go to an existing customer in Ottawa, ON. But when it printed out, the address on the label was changed from the Canadian destination to a postal facility at:500 E Fullerton AveCarol Stream, IL 60199 And, i...
So, both of my reps (UPS & FedEx) are showing me these new service levels and trying to get us to use them. UPS has the new Simple Rate program (to compete with FedEx's 2-Day One Rate program) FedEx has a new program for lightweight packages which ha...
I keep getting the above error and it changes the country to United Kingdom?
Hi all, We're trying to print Fedex shipping labels for Zoro via Shipstation. They have certain requirements which I have no idea how to implement.For instance, how do I get Line2 = C/O Zoro onto the label? I need this to work only when working with ...
Hello.I made a ups account through Shipstation. I wonder if it is the best discount rate that I can get. I heard that I can get the best UPS discount rate though Amazon.If it is, then I think to make new UPS account through Amazon, and will use the a...
Help!I am receiving the following message when trying to add our UPS accounts: "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT" How do I solve this problem? I have tried both of our UPS accounts and neither one can be added. Any help would be a...
We are actively finding that FBA is not a good fulfillment center as they are about 4-6 months out on receiving in any shipments from vendors. We are actively looking for a new solution to not only handle our FBA products but as well as our eCommerce...
I've gotten back my first package that was in transit when the USPS shipping suspension to NZ went into effect. Does anyone know how to receive a refund through ShipStation for the package? I've voided the label, but does anyone ever know if they rec...
We are enabled through FedEx to use their new FedEx® International Ground One Rate for simple and affordable shipping from the US to Canada but ShipStation does not support it. Is this on a priority to-do list?
Hello. We have had a few packages marked as delivered but reported missing by customers, so to avoid this we'd like to use FedEx's "hold at location" option. This allows customers to go to a FedEx location to pick up their package.FedEx has confirmed...
Hope this is well received. There is a major bug, and I'm wondering how it's not impacting more people. Maybe they're not noticing. I connected my UPS account to my shipstation. I now have USPS and UPS in the first section, and a second UPS in the se...
I just noticed that the Global Express service from Parcelforce (contract account using ExpressLink) isn't available. This is an essential service, particularly since it the fastest international service available from Parcelforce. Since you already ...
Suddenly starting from yesterday (Oct3rd,20021) I am seeing higher rates for USPS Priority. I am seeing the retail rates as opposed to the discount rates I have been getting till yesterday. Have USPS Priority Mail prices gone up or something changed ...
Hey guys, we are looking to use the following shipping services offered by Purolator. -Purolator express pack- Express envelope- Express box I can't find them anywhere in the carrier settings. Is there any way to add those services manualy? Thanks
I am trying to use the Add Shipping Carrier feature in ShipStation to link my Stamps.com account. I enter all the information and get to the final screen, where I check Terms & Services agreement checkbox. However, the Finish Setup button does NOT be...
We have multiple selling channels and need to be able to tell which orders relate to which store on the bill we receive from UPS. According to UPS, you can add an identifying indicator within any one of the shipment reference fields that will show up...
Does anyone else have the issue where if they opt to add extra insurance to their package within Shipstation, it doesn't communicate it to sendle? I send products that are valued higher than sendles standard $200 coverage, sendle allow you to add add...
hey - anyone else have this problem? All of a sudden I can no longer ship first class and oly have priority options - even for domestic USA. I keep getting a red alert bar with this message when I try: "Only mail classes Priority Mail and Express Mai...
I've had a website built through Wordpress and Woocommerce. I had connected shipstation successfully initally before the developer made the website. Now shipstation will not connect to my store via woocommerce. It says invalid authentication key. I'v...
For the past week and a half, I've been purchasing UPS Surepost labels in Shipstation. Since an hour ago I'm unable to make labels for UPS's SurePost service. I get the error message "Shipper's UPS Account is not enabled for the requested SurePost se...
Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation. We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an...
MyPost Business will not work in Shipstation with Australia Post credit accounts. IT will only work when each order is individually charged to a credit card. This means if you have 800 orders a month you will have 800 charges to your credit card rath...
Can we please get UPS Simple Rate integrated into the carrier/service level selections? Our UPS rep is offering us very nice rates to ship using Simple rate, but it's not a selection as yet.I would like to be able to offer our customers a UPS service...
