Carrier Integrations

When will I be charged for Fedex labels?

I am confused, I linked my Fedex account and have bought about 30 labels a week ago. Nothing appears in my Fedex account and I have no idea how or when I am supposed to pay for them?

end of day forms

New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Mon...

How are you all handling USPS 2+ weeks late shipping?

We have had about 200 boxes shipped out in early December still not make it first week of January. Most customers are being extremely patient but for those who's patience has run out we've reshipped with other carriers. Since USPS will allow loss cla...

Carrier fees that don't appear in the total shipping costs when creating a label.

I have Fedex and UPS fully integrated into Shipstation so I can see my shipping costs and decide which is the best option for my packages. However from my billing I have noticed especially with residential packages that not all the fees appear on the...

Error Message: Purchase failed. Account exception Exception with code 0x00560102; module 86

Original post by user Jennifer Tran Please Help!! When I try to add funds into my account this error message keeps popping up and I am unable to add funds. "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, ite...

Where is my stamps.com postage balance?

Original post by user Ted Capell Where is my stamps.com postage balance?

Use a third party's FedEx account for a shipment

Original post by user Andy Lafler I have a fedex account with Shipstation but my customer wants me to use his account number to ship some items. i don't see where I can enter a different fedex account number

Allowing non-supported carriers tracking details

Original post by user Joe Cooper We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres. We opted to use ShipStation as it supports a wide amount of platforms so their customers can easi...

Royal Mail Intergration update 17/09/2020

Original post by user A R Watts Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.

Cubic rates?

Original post by user Office ITS I'm new - but why can't I see USPS Cubic Priority Mail rates or select Cubic Priority in my Stamps.com rate calculator?

Royal Mail Object reference not set to an instance of an object.

Original post by user Andrew Newby Hi, I can't close todays shipments! I get an error: One or more errors were encountered when attempting to close shipments. Please review the errors below. Royal Mail Object reference not set to an instance of an ob...

Digital Customs Docs - specific countries only

Original post by user Scott Hunter After a recent parcel had a misadventure to Spain and back, I thought I'd make a suggestion here. Said parcel was meant to be heading for Brazil using DHL Worldwide Express (UK based account) and we have PLT active ...

Arrange FedEx Pickups

Original post by user Jeremy Earls Hey All, I have FedEx integrated into my ShipStation and one of my Ship From locations doesn't have a regular FedEx pickup. Am I just totally missing it or is there no way within ShipStation to setup a pickup? Does ...

Access to archived Tracking Confirmation (USPS) via shipstation necessary

Original post by user Denise Finelli USPS is now recycling tracking numbers (even if it has signature) after only 45 days!!! As a result, scammers are opening bogus chargebacks and disputes because Amazon, Paypal and credit cards allow disputes to be...

Help finding an International carrier for small packages

Original post by user Joanne Wood-Ellison Hello - this is my first Community Post! I am a US based seller, and I would like to expand selling into Canada, Australia and the UK. Most of my shipments are small (average 6 ounces), and the volume I expec...

UPS Canada Integration next to impossible!

Original post from user Peter Peng Anyone have success with UPS integration? It's really frustrating because they ask for your account # and also multiple numbers from an invoice Control ID Invoice Date Invoice Number Invoice Amount There is a trial ...

How to use UPS Ground Freight option

Original post from user Michael Vandermeer I've activated UPS Ground Freight in Shipstation but I cannot figure out how to actually use it on an order. Can anyone offer some advice?

GlobalPost International - Shipping up to 70lbs?

Original post from user Ginger Kaiser GlobalPost is available in my Shipstation Account. When the package weighs more than 4 lbs the following message is received: Selected service is not compatible with other settings (package type, weight, size) Gl...

My UPS rates in ShipStation are different than the UPS website

Original post by user Pyramid Global I've enabled my UPS account for negotiated rates in ShipStation, but the price is different from the UPS website.

USPS Claim Auto-fill

Original post by user David Durham It would be a great idea to implement a way to file a USPS claim with 1 click. All customer information and item information instantly transfers. BOOOM! Get Ship "claims" Done! This would be especially helpful consi...

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