Carrier Integrations
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Cannot Purchase UPS Labels

Not able to purchase UPS labels for over 24hrs now, this is greatly affecting my business shipping timeframe with my customers as most of my customers request their packages be shipped with UPS. When is this expected to be resolved?

Shatoya by New Contributor
  • 1038 Views
  • 2 replies
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Resolved! Beware of large UPS shipments

I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative. It’s been 3-4 days and i...

Sendinf back data via API

We submit shipments and tracking using an API we created. We are sending "FedEx" as the carrier, but ShipStation is listing it as "other"Is the carrier case sensitive?

Shipstation By UPS Account Locked out 30 Minutes

Every time I try and print a label through my account for UPS it says my account is locked, AFTER taking my money for stamps.com. Checked all FAQ's and even did the live chat. The live chat was extremely unhelpful as they pawned me off onto stamps.co...

Resolved! Amazon Buy Shipping Error

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions w...

john16 by Contributor
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Shipstation API Quantities with Decimals

Hello all, in our industry of print, promo, and apparel we regularly pick/pack/ship paper products that have a decimal point in the quantity field. Example, 2.5M is 2,500 and must appear as 2.5M for our clients. The ShipStation API currently doesn't ...

ADI4049 by First-timer
  • 286 Views
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BigCommerce Update in March 2023 Equals BigProblems!

Two out of three of our BigCommerce selling channels (one selling channel for each website we manage) received some kind of store connection update. The end result was that two new selling channels popped up without any of our automations, packing sl...

JAK by New Contributor
  • 357 Views
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Please add Evri parcelshop integration

We are currently unable to use the parcelshop/locker options offered by Evri for UK domestic parcels as shipstation cannot pass the Shop/locker ID to Evri in pre-advice. Please consider adding this function.

admin53 by First-timer
  • 366 Views
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UPS Simple Rate does not work anymore

Rates are not showing correctlyI have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!This is all I get:"I appreciate your patience, Please be advised that we are still working on the rate discrepancies you are see...

nick by Occasional Contributor
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Prices for shipping companies not linked

Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destinat...

PJITD by New Contributor
  • 317 Views
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DHL Economy

Hello,Do you know if DHL Economy will be available for France ?I saw that it was available in Germany and I don't understand why only express is linked in France... ?Thanks a lot, Pierre

PJITD by New Contributor
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GLS Manifest

Hello,Some important informations are not printed on the GLS labels (at least in France) : - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Than...

PJITD by New Contributor
  • 509 Views
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Amazon Buy Shipping - Not all services availible on SS

Anyone any ideas or experience when using Amazon Buy shippingNot all the services that appear on Amazon Seller Central are available for us on Shipstation, with many ones we would like to use not available to us.We have tried deleting the carrier lin...

andy1 by Occasional Contributor
  • 372 Views
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Unable to Connect (Prestashop 1.7.8.8)

Can anyone help with this error?Connection Test Failed!Invalid XML. Error: ''doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.' We received: ' Spent days on this so far!

DanDare2 by Occasional Contributor
  • 389 Views
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Amazon Buy Shipping - Cost per label Removed

Has anyone else spotted the Amazon buy shipping intergration page was updated on 31st Jan, and has removed the reference to the 25p or $0.30 per label surcharge, its also not on when adding the API.Have opened a case, but i stumped the people at othe...

andy1 by Occasional Contributor
  • 767 Views
  • 2 replies
  • 1 kudos

Resolved! NEW SHIPSTATION FEES FOR AMAZON BUY SHIPPING?!?

Just received this notification today. We pay enough already to Shipstation... If Amazon is the true source of the fee, I'd love to get those details from Shipstation... and I'll retract... otherwise this is just greed on the part of ShipStation.

Screen Shot 2022-08-19 at 12.54.37 PM.png Screen Shot 2022-08-19 at 12.54.37 PM.png
john16 by Contributor
  • 6109 Views
  • 10 replies
  • 3 kudos

Packing Slips for Amazon Sales

Hi, We are a new-ish Shipstation user but a long standing Amazon Seller. We have moved most of our shipping to shipstation. We still print our packing slips on Amazon as this is what we have always done in the past however there is a benefit to us fo...

DnG by New Contributor
  • 2165 Views
  • 4 replies
  • 3 kudos

QR Code for Shipping Customers

It would be a huge benefit for us to be able to send our Rerouted Customers a QR code for shipping USPS or UPS instead of having them print their labels. Since Amazon already does this- more and more customers are starting to wonder why we don't. We ...

lodie by New Contributor
  • 1066 Views
  • 0 replies
  • 1 kudos

FedEx OneRate Returns

So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped. Has anyone found another way to make this work...

RTMartin by Contributor
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  • 4 replies
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How can I set up UPS daily pick up?

I pay around $13/week for Fedex daily pick up.I wonder how can I do that with UPS(shipstation). Before I asked to ShipStation tech support, and it looked like they don't know well about it. Thank uyou.

cs by First-timer
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ShipBob Integration

When will the ShipBob integration be ready?When you click on "connect" in ShipStation it says it is currently being updated but there is no other information.

SeanC by First-timer
  • 749 Views
  • 1 replies
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2023 Postal Calendar

Shipstation online still has the 2022 postal calendar listed, but nothing yet for 2023. Since shipstation Shipped Items report only functions on shipping days for those particular carrier, I need a current calendar. As an example, it was MLK Jr. day ...

bhaynie by First-timer
  • 533 Views
  • 1 replies
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FedEx 3rd party shipping and reference fields

When shipping via Fedex ship manager, there is a way to add reference/PO info to the shipping label, looks like this:Is there a way to add the reference info to a shipment created in shipstation instead (we would prefer to do these in shipstation but...

FedEx_Ship_Manager_-_Create_a_Shipment.jpg
mlwylam by New Contributor
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  • 2 replies
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UPS Express Mini Box not available in Shipstation

So we have been using the UPS Express Mini Box (8 x 6 x 3") for at least 6 months now. It turns out to be a really convenient size for small parts that need to be shipped by air/international and is often less expensive than the UPS Express Small Box...

Cthermo by Occasional Contributor
  • 913 Views
  • 1 replies
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