UPS Simple Rate does not work anymore

[nick]

Rates are not showing correctly

I have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!

This is all I get:
"I appreciate your patience,
 Please be advised that we are still working on the rate discrepancies you are seeing the UPS.
 I will provide feedback as soon as we get a resolution. "

I have talked to my UPS rep and she says that Ship Station no longer gives access to the Simple Rate

Is this true?

Is anybody else having this problem? I can't be the only one

[bobbywhiskey]

How did you get these rates in the first place? Everyone seems to have issues with that. What exactly did your UPS account rep do with the UPS account in question when it was set up? (before ever connecting to shipstation)

[nick]

The rep setup a different account # specifically for simple rate, then I just added the account to shipstation. That was 3-4 years ago.