Hi,We would like to request an enhancement to the ORDER tab by including the order time alongside the existing order date column. Order time is a crucial data point for various aspects of order management, particularly for fulfillment processes, as m...
HiWhy is "Total Paid" $0.00 for Walmart orders?Why is it not the same like Amazon and eBay? @AdminCara
I need to show the Site Order ID on my labels to comply with the channels I work with. Right now the Site Order ID # is not integrating into ship station and I have to do it manually. Only the Rithum Order ID# is being pulled. But in addition to this...
We have a client that already has their Shopify store and they sell beverages with their Shipstation account connected to it. We will provide and fulfill their Apparel Merch that would also be sold on their Shopify. Can we connect our shipstation acc...
This is likely a simple question, however we were unable to identify an unequivocal answer in the online documentation. If we were to use the Purchase Label POST request and indicate that (a) we want the label back in ZPL format and (b) want the labe...
This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can? I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfi...
Hi, I have a Shopify store and one of the products will be built, stored, and shipped out by Company B.Company B has told us that we need to connect our Shopify to their shipstation.How can this be done? Do we need to add shipstation app our Shopify ...
One of our EDI customers in healthcare requires the UCC-128 label. Currently this label is generated in the Fulfillment portal of SPS Commerce.The SPS implementation team has confirmed that ShipStation does not have the capability to produce the UCC-...
Hello ShipStation Team,I’d like to suggest a feature improvement regarding how order totals are calculated when orders are imported from marketplaces. Currently, when an order is pulled into ShipStation, the Total Order Value is used as the "Order To...
Since Feb 2 we have been in contact with Ship Station (SS) 5x and we get nowhere. Same response "we need more info" Here is what we told them >> My "insights" show there are orders that Amazon never completed...However they have been completed becaus...
I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developer...
This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...
We’re reaching out with a request for an integration between ShipStation and Ipacky, specifically to improve the handling of orders involving multiple locations and partial shipments.Currently, we use Ipacky for order fulfillment, but we’ve encounter...
Does anyone else who has a Woocommerce store have issues updating order status after orders are shipped using Shipstation?Using a WooCommerce ShipStation plugin. Shipstation is being horrible with their support, as usual. The rep admitted in the chat...
My Shopify store uses the ShipStation integration to calculate shipping rates at checkout. In the past, I've used the Description field in ShipStation > Settings > Selling Channels > Store Setup > Edit Store Details > Checkout Rates > Edit Rate to di...
Shipstation not updating status of shipped orders in Woocommerce. This started happening a couple days go, there are no errors showing or anything. Randomly some orders will get marked properly back in woocommerce but most orders are not getting mark...
Original post from user Shipping Department Hello. The goal is to offer all domestic UPS Services once the product hits the cart. After successfully setting up and configuring SS with WooCommerce has anyone had difficulty actually offering different ...
My Apps in bigcommerce updated shipstation and now it displays as bigcommerce v3 but I am on v2! I do NOT have the ability to upgrade the store to v3 yet as I have far to many complex products that need to be re-written. how do I fix this?I get this ...
It would be really nice and extremely helpful is Shipstation supported multi currency imports. Right now everything imports into Shipstation in the currency of account (for us this is Canadian dollars), which is extremely frustrating when we ship a l...
Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? ...
We're dealing with a bug that started around 2/1 - 2/2/24....Orders fulfilled in ShipStation abruptly stopped updating our Shopify with marketplace notifications to mark orders as Fulfilled in Shopify and deposit the tracking info. We have an email s...
I have several shopify accounts connected to my shipstation. I am trying to connect another one and it simply won't let me. It acts like I am connecting, but then never actually appears as connect or even that it exists. I've removed a shopify store ...
I have just switched over to using ShipStation's BigCommerce V3 App.On order import, Shipstation is not importing the 2nd unit of 2-unit orders, only the 1st unit. This only happens on orders where the customer is shipping the 2nd to a different addr...
I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as proces...
Original post from user Gerardo Carmona Hello, We would like to see a feature where Shipstation can import text based customization information for Amazon Custom orders. These are listings that the customer can personalize their product through a pre...
I am not able to get into ShipStation today. when I log in to my account it just spins and nothing loads. Is anyone else having this problem. I can't even contact support because I can't log in.Sam Friedman718-643-8005 ext.106
How can I stop notifying customers altogether when a label is created? I am aware of the additional notification options but I would prefer if no notifications are sent.
Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use does...
Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system.
Sometimes we ship an order in multiple packages, which results in two tracking numbers. However, Shipstation only sends one tracking number back to the marketing. As a result, customers often call to inquire about this, and sometimes leave negative r...
