Order Source Integrations
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BigCommerce V3 skips orders on import to SS

I have just switched over to using ShipStation's BigCommerce V3 App.On order import, Shipstation is not importing the 2nd unit of 2-unit orders, only the 1st unit. This only happens on orders where the customer is shipping the 2nd to a different addr...

SSkeptic by Contributor
  • 107 Views
  • 4 replies
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Resolved! Amazon Custom Feature Integration

Original post from user Gerardo Carmona Hello, We would like to see a feature where Shipstation can import text based customization information for Amazon Custom orders. These are listings that the customer can personalize their product through a pre...

SarahATX by Moderator
  • 16167 Views
  • 26 replies
  • 14 kudos

Shipstation not loading

I am not able to get into ShipStation today. when I log in to my account it just spins and nothing loads. Is anyone else having this problem. I can't even contact support because I can't log in.Sam Friedman718-643-8005 ext.106

sam1 by New Contributor
  • 6537 Views
  • 9 replies
  • 5 kudos

bad user-agent

Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use does...

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shipping120 by Occasional Contributor
  • 139 Views
  • 1 replies
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sending all tracking numbers back to marketing

Sometimes we ship an order in multiple packages, which results in two tracking numbers. However, Shipstation only sends one tracking number back to the marketing. As a result, customers often call to inquire about this, and sometimes leave negative r...

PowerMax by New Contributor
  • 206 Views
  • 1 replies
  • 0 kudos

Split Shipments not Updating Shopify Properly

We often have to split our orders from Shopify into multiple shipments in Shipstation. Shipstation seems to only send one of the tracking numbers back to the Shopify order. Additionally, the system isn't updating the other items as fulfilled. This se...

drew3 by Occasional Contributor
  • 602 Views
  • 5 replies
  • 0 kudos

break out fields from shopify order

I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation...

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Direct link to specific order

Seems like there has been a lot of discussion about this:https://community.shipstation.com/t5/Orders-Shipment-Management/Direct-URL-Link-to-shipstation-order-or-at-least-search-results/idc-p/26195#M7176 But is there a way to generate a link directly ...

edl by Occasional Contributor
  • 316 Views
  • 3 replies
  • 2 kudos

ShipStation More Integration Please!!!

Finally, the TikTok shop integration is out, and I am excited to see how well it can work. However, can ShipStation develop more integration for different marketplaces, for example, Temu, Shein, Shopee, etc. I know the fact that these marketplaces ar...

Orders not printing after amazon cut off time

Just wondering if anyone has had problems with printing after their cutoff time from amazon?We use shipstation to print our labels, anything past 6:30pm cannot be printed, so then we end up having to print the labels manually on seller central.Anyone...

Aqualona by New Contributor
  • 220 Views
  • 1 replies
  • 0 kudos

order issues with Tiktok Shop

Hello there:I am a tiktok shop seller, and have been using shipstation for 3 months, when i first started everything was smooth and perfect. As soon as November hit, my sales dropped significantly. Upon further investiagation i discovered that buyers...

Eclipse98 by New Contributor
  • 555 Views
  • 1 replies
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Shopify Exchange Feature

I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...

ogmoto by Occasional Contributor
  • 846 Views
  • 1 replies
  • 2 kudos

Modify Order Date Mapping from Order Source

Howdy howdy,The ability to choose which date on an imported order is used as the Order Date field in ShipStation would be very helpful.We use BrightPearl for our order processing, and ShipStation uses the date the order is created in BrightPearl as t...

Notes from Buyer - Shopify Importing

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...

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KerryCG by Rookie
  • 757 Views
  • 3 replies
  • 0 kudos

Only syncing specific orders

Our website is global, and we have a distribution center in the US and Canada. So we have two ShipStation accounts. Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are...

Neo2024 by First-timer
  • 424 Views
  • 1 replies
  • 0 kudos