Order Source Integrations

We are experiencing incorrect tax amounts on all Best Buy Canada orders imported through the direct ShipStation connector. The tax information is correct in Best Buy, but ShipStation appears to add the marketplace commission tax to the customer’s sales tax.Example: Order 268136723-ATax detail Amount (CAD) Customer sales tax shown in Best Buy $55.89 Tax on marketplace commission (commission_taxes) $4.47 Tax displayed in ShipStation $60.36 The ShipStation amount equals $55.89 + $4.47 = $60.36. Based on the API response reviewed during our support chat, the additional $4.47 is tax on Best Buy’s seller commission, which should remain separate from the sales tax paid by the customer.Troubleshooting completedWe refreshed the store, checked the activity log, and reconfigured the Best Buy connection, but the issue remains. We also provided screenshots of the discrepancy and API response to ShipStation Support.The support agent advised that the issue would be escalated to the API te

Big news for our Lightspeed Retail (X-Series) sellers: ShipStation now connects directly to your store, so delivery orders can go from the register to a shipping label without leaving your workflow. Once connected, ShipStation picks up only the sales that need to ship: fully paid sales marked Delivery with a ship-to address. Walk-out-the-door sales stay at the counter as usual. A few things worth knowing:  Orders import with customer email and phone, payment method, discounts, item and order weight, item images, options like size or color, and warehouse location  Lightspeed’s Pending, Closed, and Voided states map to Awaiting Shipment, Shipped, and Cancelled in ShipStation  Once a label is printed, ShipStation adds the tracking number and carrier to the sale note in Lightspeed  Compare carrier rates, print labels, and send tracking to customers without re-entering order details  This works well for out-of-stock sizes, made-to-order items, and out-of-town customers who don’t want to

Big news for our WooCommerce sellers: ShipStation’s Checkout Rates is now live for WooCommerce. ShipStation confirms rates with carriers in real time and shows them right on your cart and checkout pages. A few things worth knowing:  Live rates reflect the actual cost for that package, weight, and destination  You can still keep flat-rate and free-shipping options for promotions, configured per shipping zone and method  Works for domestic and international orders  Customers also see estimated delivery timeframes, which can cut down on “where’s my package” tickets  No extra cost for ShipStation accounts connected through WooCommerce  To turn it on, connect Checkout Rates in your ShipStation account settings, then enable it in your WooCommerce shipping zone.Learn more here! 

We have called 3 times and been told each time that this will be sent to the escalation team. This has been ongoing since 9:30am EST and we have an entire day’s orders we cannot ship. We recently migrated to Shopify in hopes that issues like this would be resolved more quickly. There is nothing on the Status page, and no resolution. I was recently hung up on by a rep for insisting on talking to a manager.  Please help. 

For about the past year, every lineitem for every order that is synced from my Shopify store includes the line “fulfillment_status: unfulfilled”, as if this is a product option.ShipStation support has claimed that this field is being sent by Shopify and they are simply using the data they are provided.  However, I have discussed this in detail with Shopify, and looked at their API docs, and it is clear that the “fulfillment_status” field is NOT being included along with product options, but is somewhere else in the data.From the Shopify documentation showing the “fulfillment_status” and “properties” field, and how they are different: I would love if ShipStation would finally fix this.  Having this included on every lineitem is incorrect, clutters up my UI, and makes it difficult to create packing lists and other documents to send to my customers (all the lines say “unfulfilled”, even after they are shipped).  Please look at the Shopify documentation and fix this!

Hi,We are considering using one ShipStation account to manage fulfillment for three separate US Amazon Seller Central accounts belonging to separate businesses.ShipStation clearly supports multiple Amazon stores, and I’ve seen other Community members mention operating two and even four Amazon stores. However, before connecting our other Seller accounts, I want to understand exactly how the Amazon SP-API authorization works from a technical standpoint.Each Seller Central account would be connected as a separate Amazon store and authorized separately.Can someone from ShipStation’s Amazon integration or technical team clarify:-Does each Amazon store receive a completely separate SP-API authorization/token?-Does Amazon receive or have visibility into a common ShipStation customer/account ID showing that the three Seller accounts are being managed from the same ShipStation account?-Has ShipStation seen customers receive an Amazon Related Accounts / Multiple Accounts enforcement simply becau

I currently use ShipStation for shipping and am building my business in GoHighLevel (HighLevel). I’d love to hear from anyone who is currently using the two together.Does your GHL store send orders directly to ShipStation? Does tracking and fulfillment information sync back to GHL? How has the integration worked for you overall?I already have an established ShipStation account, so I’m hoping to continue using it rather than add another shipping platform.I’d especially appreciate hearing about your real-world experience and anything you wish you had known before setting it up. Rebecca

We have 5 shopify stores, two of which stopped syncing orders. Stocks are still syncing, we anyway uninstalled/reinstalled the App, ETC > still stuck. The import in progress remains stuck forever: ‘Importing orders will continue in background’We’ve made many cases, all of which disappear from our support cases. I emailed support, but no reply. The AI bot keeps creating cases that will be forwarded that also disappear. What’s happening? 

Around Memorial Day, our product bundles starting behaving differently. They don’t import at the same time as an order so they’re treated as additional items on the order. As additional items, they don’t show as shipped with the rest of the order. We’re a 3PL so this is a nightmare for our customers as every order with product bundles shows as partially fulfilled and lacks a tracking number.  ShipStation AI’s Support told us that communication about product bundles mostly only goes one way from marketplace to ShipStation and not ShipStation to marketplace. This is a huge problem for us and seems like a brand new change but no one is talking about it and I can’t get ShipStation support to talk to me about it. Surely we’re not the only ones struggling with this? The AI answer (below in purple) said to make sure that product bundles are correctly configured in the marketplace. But that does not help us. Our customers do not create bundles in their marketplaces. That was the beauty of the

We really need to ability to have a full integration between HighLevel & ShipStation.  The manual store setup via API keys is not working properly.Additionally, this client is using 1 ShipStation (1 warehouse) to several different stores on different platforms. 

Hello Product Team,We recently transitioned to ShipStation primarily due to its direct integration with QuickBooks Online (QBO). While the integration is active, we are encountering a critical issue with invoice creation.When invoices are pushed to QBO, the system automatically generates a new invoice number instead of using our order number. This is causing significant disruption to our workflow, as we require the order number to be used as the invoice number for tracking and reconciliation purposes.Currently, mapping the order number to the memo field is not a viable solution, as it does not resolve the core issue of invoice numbering.We request one of the following: Allow us to map the order number directly to the invoice number field, or Modify the existing hardcoded behavior to use the order number as the invoice number If neither option is possible, please provide an alternative solution that ensures consistency in our invoicing process.This issue has halted our operations for

I’m curious, does anyone else here use Shopify with multiple locations, and rely on the Ship From location in Shipstation to update the Fulfillment location in Shopify?If so, is Shipstation actually sending the correct location to Shopify? There was an update in September that completely broke this integration for us. Now Shipstation does not send the Ship From location to Shopify, and our orders end up being fulfilled from the wrong location unless someone manually updates the fulfillment location in Shopify before the order is Shipped.Shipstation support has been completely unresponsive and unhelpful. Our CSM was moved from our account two months ago, with no replacement, and our account manager won’t even respond to me. I involved Shopify support who is asking Shipstation specific questions about the API integration, and Shipstation hasn’t responded in 3 weeks.  I’m so fed up with the bugs that I have to show proof of over and over and over again, only to be ignored and never have t

We are having issues importing orders from Amazon since yesterday and the refresh wheel has been stuck since then. Anyone else have this issue?

We’re experiencing recurring errors when importing orders via our XML product feed. The issue relates to product sizing, as some items use different size formats.When we receive the error:“Error: Parameter value '1166.00' is out of range”it is always due to the length value being too large.The problem is that when one order is rejected because of this error, all subsequent orders from that date are also rejected.If the system could identify the specific order in the error message — for example:“Order #XXXX rejected due to: Parameter value '1166.00' is out of range”— I would be able to: Locate that order Edit the product size Refresh the order Resolve the issue immediately At the moment, I have to contact support for a background refresh, or manually check through 50+ orders to find the affected one.Providing the specific order reference within the error would save significant time on our side and reduce support workload as well.

We have customers who have products sold online at Home Depot & Lowes. Rithum/CommerceHub integrates with both of those companies. Would be beneficial to not have to enter these orders manually into ShipStation. You have an integration with Rithum for Brands (formerly ChannelAdvisor), but not CommerceHub. Both are owned and rebranded under Rithum.Note: Here is a past blog from other customers:CommerceHub integration - ShipStation Community

Hi there! I wanted to share a suggestion regarding the Walmart integration. When orders import from Walmart, the product images don’t come through automatically. With Amazon Seller Central orders, the images load perfectly, and it makes a huge difference for workflow.Would it be possible to add product-image support for Walmart orders as well?Having the images show up would really help in two places:Order Summary View – It’s much easier to visually confirm the right item before printing or packing.Pick List – Images reduce the chance of picking errors, especially when items have similar names, sizes, or variants.This would make processing Walmart orders just as smooth and accurate as Amazon. Thanks for considering it!

Hello, we have hundreds of orders coming in daily.  We have 5 locations, all 40 feet apart.  Orders have on average 7 skus.  50% are from ONE location, the rest are all mixed. Currently we expand orders, manually, sift by Warehouse Location, put into batches and print 6 batches by location as below.BUT ShipStation can not do this?  We’ve found No way, not even if we convert to tags.So it makes sense to sort all orders byLocation 1 Location 2 Location 3 Location 4 Location 5 LAST - Location 2 or more….any and all mixedBut this is NOT possible, any tips community?

Hello,Today TikTok sent out an official notice stating that starting January 1, 2026, they will no longer accept USPS labels purchased outside of TikTok Shipping.This means that under the Seller Shipping option, if USPS is selected as the carrier, the shipment will fail and the seller will receive an error.I would like to understand how ShipStation plans to handle this change.Will ShipStation add a direct integration for TikTok Shipping, similar to how “Amazon Buy Shipping” is integrated?Or will ShipStation block USPS label purchases for TikTok Shop orders to prevent sellers from accidentally using unsupported labels?Any additional guidance from your side would be greatly appreciated, as this update affects our processes and thousands of daily FBM/DTC shipments.Below I am attaching TikTok’s official communication.Thank you in advance for a detailed and comprehensive response.=========Hello Seller,TikTok Shop is updating the fulfillment process for sellers that

For the past few months, every order that syncs from Shopify has “fulfillment_status: unfulfilled” displayed on every line item.  It seems that this field is being included along with other item-level details, but is also included even when there are no other details for that item.  Here is an example: fulfillment_status is an order-level field from Shopify, but somehow it is incorrectly ending up on each line item.  That field is also not updated once the order is shipped, so I cannot include lineitem details in any packing slips or it will be very confusing why an item that has shipped says “unfulfilled” on every line.Does anyone else see this happening in their orders from Shopify?  I am using the Shipstation app in the Shopify app store.  

Prices on products should be a on/off feature on orders.  For most, Shipstation is just used to create shipping so product price shouldn't matter.  However, if anyone assigns an order to another user... (we have a few 3rd party drop ship vendors that use shipstation, so we can just assign then an order in shipstation- very nice) Then that user gets to see the full price you charged the customer.  Not cool.  3 times we've had our wholesale costs go up simply because our vendors see how much we made profit.  PRICES on products needs to be OPTIONAL!!

Hi everyone,We currently use Shopify + TikTok Shop (Shopify Orders Sync) + ShipStation for fulfillment. With TikTok’s upcoming shipping changes, is this setup still OK and compliant for TikTok orders?Specifically:  Can we continue fulfilling TikTok orders through ShipStation, or Do TikTok orders now need to use TikTok-generated labels only?  If anyone is using this exact stack (Shopify → TikTok sync → ShipStation), I’d really appreciate hearing how you’ve set it up. Thank you!

We have multiple ticket numbers open with ship station for various reasons.  When I have completed the request I have to wait for the ticket number that has been assigned and the email is received relatively fast. The problem I'm having is that the ticket notification that I receive has no information as to what order it pertains to. I then have to check the Ship Station support cases for that ticket number to know which order it belongs to. Since I've already provided our customer's name and order number it would be extremely helpful and time saving if your ticket number confirmation email included that information.Frank JanischAtlas Stationers  

Hello all, When our NetSuite connector tries to import an order with a fractional quantity line item, ShipStation throws this error: An error occurred attempting to update orders: Input string '1.5' is not a valid integer. Path 'sales_orders[26].requested_fulfillments[0].items[0].quantity', line 1, position 39789. I understand the error and what causes it. What I don't understand is why, instead of just not importing that order, the entire connection breaks. Even after I manually fulfill the problem order in NetSuite, which should remove it from the queue, the connection stays broken.  Unfortunately, orders with fractional quantities do sometimes slip through, so I'd like to know how I can easily clear the error when that happens. I don't need to import the problem orders into ShipStation at all, I just need to connection to not stay broken forever after that happens.  Thanks in advance!

Many other shipping solution providers like shipstation already have EDI sycn solution for Amazon Vednor Central direct fullfilment ordersmany even provide solutions to help you sync your vendor central account with shipstation through there software, but shipstation to this day has no solution. Sad

It would be helpful if there was an integration for woocommerce that would allow for customers to get a more accurate shipping quote prior to payment.   Once they are ready to checkout the widget query a shipstation account to determine the size specifications and weight of each product, then select a box size (from a list of boxes the we have set as "available") that would be compatible with the total number of products selected. Once the box is selected the total weight of the box could be summed. Using the total weight and box size plus the delivery zip code a shipping quote could be given live prior to the order being placed.