Hello greetings from NH Two questions please help a new user.... Gross Weight and Net Weight on commercial invoice - how do we add this info?How do we change the terms of sale?- DOB to Ex-works or Origin.
I'm having an issue with the mark as shipped in the API. It sends the tracking properly to Etsy, but Etsy shows the carrier as Other. I need it to show "UPS". When I confirm through the ShipStation site with UPS in the drop-down, it works ok. Here is...
Harmonized codes that are setup in ShipStation for product skus aren't being applied to orders with the same sku from Magento 2.What is the solution?
Hello, The integration with my Squarespace store is only bringing in some of my orders, not all of them. What can I do to bring the rest into ShipStation so I can print labels and get the products out the door? Thanks for your help, Candace
Our Etsy Sales Channel constantly gives us the 404 Error. Support does a store refresh on their end usually fixes it for days sometimes even weeks and then it happens again. We re-authorize the Etsy channel with our credentials like the Ship Station ...
Has anyone had any success integrating CommerceHub and Shipstation? Jennifer
I recently discovered address changes, such as the ones made by customers and customer service DO NOT update in the order feed upon syncing. Our business sells a lot of pre-order items so there is a gap between order being placed and importing to Shi...
I have been getting this message for the last week or so: IntegrationError: WooCommerce encountered an error and responded with StatusCode 0. Content: No content returned from the marketplace. Thinking it was an issue on the Woocommerce side I update...
If I have multiple stores coming through from one order source (lets say 2 stores coming to SHIPSTATION from CARTROVER), will I see , or be able to see, which store it came through to CARTROVER, or will I only be able to see that the order came from ...
If I have an open invoice with a retailer, my entire store no longer syncs with ShipStation. That means I manually have to enter all order information into ShipStation until the invoice is paid. We have a net 30 day policy, which means the invoice wi...
I'm trying to pull a list of all orders in shipstation to extract the shipping cost but I'm having a hard time figuring out what field the shipping cost lives within.
We use Shopify as a sales channel and I just noticed this on an order shipping to South Korea: To pass customs in South Korea, you must add the customer's Personal Customs Code to the shipping label.Learn more And then there's a new field the custome...
Is anyone integrated a My Bright Sites shopping page with ShipStation? and if so, was it via API? XML Store? and all working well, any hiccups to be aware of? Inventory integration all good? Thank You
We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the...
I am very new to Shipstation. We want to link SS to our Woocommerce online shop. Is there a setting in SS so that you can create the customized and branded tracking pages and emails without having it linked to your store in a "live" situation? Is the...
Hello first timer here. Uber frustrated. I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over. I go in to update my orders and they are not all im...
Context: Age sortation is useful to show what orders have been in the queue the longest. Problem:Ever since we started with the new eBay API integration the age does not sort correctly. See photo. Request:Please fix and show actual age of the orders ...
Hello, We've been shipping orders from Shopify twice, one from our warehouse and one from FBA, and no one on Shipstation, Shopify, or Amazon can help us sort this issue. We had our Shopify store and Amazon store integrated with Shipstation.Amazon sto...
Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in Italy and each item is under $150 euros.In order details, eBay...
My current environment is Magento 2.4.2p1, Linux, PHP 7.4 I normally install the ShipStation extension by downloading the zipped folder and extracting it to app/code. I saw an updated composer package in the Magento Marketplace. Decided to install th...
When we initially connected ShipStation to or WooCommerce,.. syncing worked fine,.. but now we get the following error: An error occurred attempting to update orders: Invalid XML. Error: ''=' is an unexpected token. The expected token is ';'. Line 69...
always get An error occurred attempting to update orders: The remote server returned an error: (520) Unknown only Walmart is there anyway to fix this
Recently migrated to magento 2.4Your instructions for installing the extension don't seem to work for me.Magento removed the web wizard and I'm trying to find out how to install this. thanks.
ShipStation disconnects from WooCommerce constantly requiring us to delete the connection and create a new one by entering the Authentication Key.How do we solve this issue?
We recently made some changes in GeekSeller for inventory management, that caused our order imports into ShipStation to start failing. I inactivated that Selling Channel in ShipStation, and created a new Selling Channel for our Walmart orders. Now, o...
What endpoint lets me access the "To Buyer" property of an order? I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have ch...
Started yesterday, non prime Amazon orders stopped importing. A chat with customer service fixed it for a bit but it is doing it again today. Any ideas?
The phone number doesn't always import from Shopify into ShipStation which is essentially required by DHL for all international shipments. I can't copy and paste every single number. How can I fix the import issue so that ShipStation attaches the pho...
Over the past week I have noticed a change to my order summary and packing slip layouts. Something has added an extra item (when its not really an item) but its more of a header that can be very tricky when picking orders. I have attached a few examp...
Need some help trying to get Seller Central connected. We've entered our ID and Token, and no bueno. Any ideas? Thanks in advance!
