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BUG! Shopify marketplace notifications broken

oeban31
Occasional Contributor

We're dealing with a bug that started around 2/1 - 2/2/24....

Orders fulfilled in ShipStation abruptly stopped updating our Shopify with marketplace notifications to mark orders as Fulfilled in Shopify and deposit the tracking info. We have an email service that sends Shipping Notifications from Shopify (not ShipStation), and as a consequence of this bug our customers did not receive Shipping Notification emails or tracking and their orders incorrectly reflect an Unfulfilled status. 

ShipStation support appears baffled and their troubleshooting guidance hasn't worked. They advised us to go to Settings -> Store Setup -> Emails and to and to select a Shipment Confirmation Template in the dropdown. We tried this and it did successfully automatically inform Shopify of the shipping info and trigger status change to "fulfilled", HOWEVER doing so triggers an Shipment Notification Email (in the format of the selected template) that sends to customers that we DO NOT WANT TO SEND. Again, our shipment notifications send from Shopify and we want to suppress any email sends from ShipStation. 

What's maddening about this is that for the 5 years we've used ShipStation we had no issues and we haven't changed any settings. To date,  in the Store Setup - > Emails menu we've had it configured as "(don't send email)" for the Shipment Confirmation Email setting. Now, suddenly, it's evident that this configuration will not send an email upon an order being shipped in ShipStation (great), but at the cost of NOT notifying and triggering an update to the order as fulfilled in Shopify (bad!). 

Does anybody have a workaround to restore the integration functionality we've enjoyed for years!? Better yet... ShipStation... fix it!

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