ShipStation Community

Hello DGfx! Thank you for your post! I know how vital shipping notifications are to customers, so I am sure this is a concern. If you haven't done so already, I suggest contacting support for help troubleshooting the issue. This is a common issue but...

Hello jessicabax! Thank you for your post. Both of your Shopify connections will be the same. You will then want to create an automation rule to filter out orders for your two locations. This will require a Do Not Import rule. If you need assistance ...

Hello SraVer! Thank you for your post and bring up your concerns. I know unexpected shipping adjustments can be stressful and frustrating to a company. The one resource we can give is setting up a view so you can view your adjustments and all charges...

Hello Wendyg! Thank you for your post. We were able to locate a help center article that may assist you with this problem. We do have a way to enable the import of Shopify order tags into ShipStation. This does need to be mapped in the Shopify store ...

Hello Bobby_M! Thank you for your post and screenshots! You see an intended view because the carrier returns that rate for that field. Because, in most cases, the insurance is a separate entity, it's not included; only the amount charged by the carri...