ShipStation Community

manually triggered shipment notifications to customer - fulfillment orders

Is anyone else experiencing issues with manually sending notifications for fulfillment orders as shown below?Manually sending "shipment notification" in fulfillment was working fine until 12/03/2024 and stopped working after that. No configuration ch...

Delivery notification is not sent to custom store!

Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been suc...

Customizing a Packing Slip

Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify. Has anyone figured out how to do this?

bad user-agent

Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use does...

Feature Request - Postage Invoice

Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......

Feature Request

Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as th...

Amazon Buy Shipping

I sell on many ecommerce platforms including my own company website. All of our orders from these various platforms are run through Shopify. I have my Shopify account then linked with ShipStation to fulfill orders.In order to be compliant with Amazon...

No Shipping Option

I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though. Can you give people the option for no shipping / label required for this i...

Warehouse and Outlets Stock Transfers

Hi,does anyone have a good workflow for ShipStation when fulfilment occurs from a warehouse but stocks is managed from not just the warehouse, remote outlet stores too?essentially I want the easiest solution that will manage inventory (we don’t use i...

Restrict User to Specific Carriers

So we are in the process of merging two separate shipstation accounts into a single account with multiple users. We have everything in place, except for one thing. We have separate FedEx accounts for the two locations (using the "your carriers" optio...

Combine SKUs on packing slip

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from t...

Does Shipstation services are available in country Peru

Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith

Option to Turn off "Combine Shipments" notification

Everyone inventory and ship from conditions are different. Although it's a great feature for single warehouse users. For multiple warehouse users, it's creates false positives. Please add a feature to turn it off.

Cancel orders without voiding labels

It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders ...

Purolator Canada Issues

I've recent set up a new trial.Canada based, hopefully using Purolator Domestic and International.From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?I added my own Purolator account and am able to get rate...

See Deliver by dates on In Transit Tab

I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some pack...

What does this error mean? (In Store Activity log)

I'm trying to connect ShipStation with Clickfunnels. All setting has been done (create integration, API, etc), but still not connected. 1. Got this error message in the store activity log:An error occurred attempting to update orders: Could not find ...

Warehouse location needed on order reships

We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded deli...

sending all tracking numbers back to marketing

Sometimes we ship an order in multiple packages, which results in two tracking numbers. However, Shipstation only sends one tracking number back to the marketing. As a result, customers often call to inquire about this, and sometimes leave negative r...

ShipStation Reference Numbers on UPS Invoices

Is their a way to add a reference number to a ShipStation order that will end up appearing on the UPS Invoice. We are trying to list job #s in ShipStation so we can easily locate what job the charges goto when we review our UPS bill. You would think ...

Provide DDP (shipper pays customs) option for FedEx By Shipstation

Currently, if you use FedEx by ShipStation to ship a package from the US to Canada, your customer is forced to pay customs clearance. That's a pain for customers. I prefer to collect an estimated customs fee from my customers when they buy stuff from...

Shopify Does Not Sync with Inventory Sync

Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items whic...

UPS Disputes & Shipstation customer service taking WAY too long...

Firstly, if you ship UPS, MAKE SURE you are checking your balances because UPS was charging my account double what i originally paid, after shipping, on almost every package for about a full year before I realized! Go to settings > shipping > carrier...

ShipStation created two labels for 120 orders today

Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accur...

Printing Error: SKU too long

Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...

GTA GSM courier

Please add GTA GSM courier as a carrier to ShipStation so tracking numbers can be tracked!

Request for Development: Show all shipping options, not just the cheapest 12/14/24

Hi, this is a request to shipstation to develop a function allowing merchants to show all shipping options, not just the cheapest of a certain class. Let us merchants decide which are relevant. It would be nice to not show international shipping opti...

Customer Packing Slip that I can't get right

Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstati...

break out fields from shopify order

I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation...

Multiple Order Selected Print of Pick List

Our team would like to use pick list. However they don't want a summarize list of all items to pick from the selected orders. Rather they would like a pick list per order, one order per page.The desired workflow:1. Select orders they want to pick/pac...

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