ShipStation Community

Shipstation and Trustpilot - Apply a BCC email to either Delivery or Shipment email but not both.

Hi,We were hoping using Trust Pilot and ShipStation would be easy, Trust Pilot triggers invites for reviews from the receipt of a BCC email. Sadly within ShipStation the BCC settings apply to both Shipment Notification Emails and the Delivery Notific...

Customer Notes showing up on future orders for that customer

We would like the ability to add notes in a customers account that show up on future orders for that customer. For example, our product requires documentation in certain states, we would like to be able to enter the expiration date of their documents...

Customer notes on packing slip

Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they a...

Allow All Shipping Options to Display (Not Just The Cheapest)

I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able ...

Notes from Buyer - Shopify Importing

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...

Moov Parcel carrier on the ShipStation

please add Moov Parcel carrier on the ShipStation integration list.

Fix Etsy Connectivity Issues

Shipstation integrates with Etsy. However, there are intermittent connection issues. This is a problem because when we mark orders are shipped, if the connection fails, those orders are not marked as shipped in Etsy. So we need to monitor daily for a...

Most of my addresses are coming back as `Address validation failed.` This has never happened before.

We upload addresses in bulk and some from Shopify. Sometimes some addresses fail because they are indeed incorrect. However, today a lot of my shopify orders are coming back as failed and my manual upload ones are too. To fix the issue, it have to re...

Integrate system to manage inventory or connect to Target Ship IQ

Why not Integrate ShipStation to manage inventory or connect to Target Ship IQ?I would like to recommend that Shipstation consider developing features that allow the user to manage their inventory easily under product level. It will be support for us...

Inquiry About Email Notifications for Failed Deliveries

Hello, I would like to know if it’s possible for ShipStation to send email notifications to our customers when a failed delivery occurs. This feature would greatly help customers be informed that a delivery attempt was made and that they need to cont...

Why do Alias SKUs take precedence over Product SKUs in the Orders view?

I've been on to support but has proven unfruitful.Long story short I've inherited a business that likes to get creative with SKUs on marketplaces such as Amazon and eBay so I'm having to make use of Product SKU Aliases for it all to work. It works gr...

WooCommerce Error 1014

An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a resp...

Show ShipEngine shipping cost on the shipstation order

when we ship an order with ShipEngine, we automatically mark it as shipped in ShipStation. We need a way to also see the cost of that shipment in ShipStation.

Shipstation devices keep disappearing

I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?

Shipstation giving blank error message when trying to print more than one label at a time

Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible. Any help is appreciated. T...

Help Needed with Packing Slips in ShipStation for products with variants on Shopify

Hey everyone,We recently switched from Zenstores to ShipStation, and we’re encountering a major issue with how product variants appear on our packing slips. Our Shopify store uses product variants, such as different colors and additional options for ...

Multiple Package "Plus" Sign Missing

Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.

USPS holiday rate increase

Shopify USPS rate are currently 30+ cents cheaper than Shipstation. I spoke with Shopify support and they will not be increasing rates.Shipstation needs to follow suit if they want to remain at least comparable in rates.

Only syncing specific orders

Our website is global, and we have a distribution center in the US and Canada. So we have two ShipStation accounts. Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are...

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Shopify live rates for drop ship location

Hello All,I've been using shipstation for years, but am new to the Shopify integration. I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product. Support has indicated that ...

Add "Description" as available Shipstation Field for Product Import as CSV

I am trying to upload descriptions to my products in Shipstation. When you finish your csv and try to "review and upload", the header "description" does not have a match in the shipstation fields. It would be nice if that was available. It would save...

Ohaus | A Scale That Works!

I wanted to post this as I had not found any help from posts in finding a scale that would work with ShipStation. Or from ShipStation themselves frankly.After much searching, we found and are using the Ohaus Courier 7000 i-C71M15R 15kg scale. And it ...

the new amazon shipping carrier

Amazon shipping, (not buy shipping) is integrated into shipstation now and we tried using it for the past ten days with wildly erratic rates that did not match what other tools showed.Is anyone here using amazon shipping carrier? Are the rates the sa...

ShipStation getting a kickback for UPS Ground Saver?

Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy...

Feature Request: Automatic Voiding of Unused Return Labels After a Set Period

Hello ShipStation Community,I hope this message finds you all well. I want to request a feature enhancement for return label management within ShipStation, and I think you will all find this intriguing.Currently, there doesn’t seem to be a way to aut...

Please remove very old IN TRANSIT orders!

I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...

Option to verify amount of orders scanned per day and which orders are left to scan from batches.

We would love to see an option to verify the amount of orders scanned in a day or which orders are not yet scanned in a batch. Orders are printed ahead of time with labels because our flow is too fast to print them as we verify, but we would like to ...

Error loading shipstation

Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with st...

Holiday "Surcharge" aka postal office gouging

So i got notice that pirate ship is going to eat those fees and not charge their customers. Any chance stamps/shipstation does this? I already use pirate ship for 3 of my marketplaces, i might just keep expanding if the only perk is getting charged m...