Community Activity
API - More keys and allow permissions
We are a pack house and fulfill many shipments for our outside clients. Our clients would like to be able to use actual shipping rates to display in their stores.We would like to be able to provide them an API key so they can acquire shipping rates v...
Product Alias is Not Visible by Product Bundles, resulting in order fulfillment failures
When configuring Product Bundles, each component can only be recognized by the main SKU of that component product; the product aliases are not visible to the bundle configuration.I understand this is the current intended design — bundles reference on...
Credit Card Nickname - Can't Update
When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to...
USPS Extra charges - Adjustments Disputes
Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same w...
USPS Extra charges - Adjustments Disputes
Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same w...
Shipstation stripping formatting from imported text?
Quick question — has anyone noticed shipstation messing up simple text formatting when pasting in data from external tools? I sometimes prep small text snippets using a word helper I’ve been using , but when I drop them into shipstation (order notes ...
Issues with mobile video editor exports for shipping demos
I’ve been testing some mobile video editing apps to make quick tutorial clips for shipping workflows, but I ran into an issue where the exported videos sometimes don’t keep the original resolution or orientation. This ends up causing problems when sh...
Imported orders from eBay: adding new SKUs breaks eBay marketplace updates
Hello all,We are currently importing orders from eBay Amazon WooCommerce Walmart into ShipStation.For most orders, after they are imported into ShipStation, we have to add new SKUs inside ShipStation. For example a new order gets imported into ShipSt...
Canada Post Duty Pre Paid to USA
Does Shipstation yet have the capability to print Canada Post Duty Pre Paid labels for shipments to the USA? I see that there is a place to enter my Zonos account information in my Canada Post account, but I can't find any documentation within Shipst...
Tag flow through
I would like to see order tags be able to be part of shipment reports. We have two seperate GL accounts depending on the shipping activity, and I would like to use tags to deliniate, but I can't get a shipment report (which I need for accounting) tha...
Adjustments
When an adjustment occurs, I need to see the detail of the adjustment, i have to click one by one to see the detail, it is too time consuming, I need a report to download all adjustment with the amount, tracking and reason of the adjustment
USPS Package Type Default Not Saving
Looking for help. A few years ago when I set up my website, I set up products in ShipStation and Choose the wrong package type for one of my products. So every time one of these products gets ordered I have to manually change the product type in ship...
Email templates no longer allowed??
I had been using an older subscription of SS for a while but had a to sign up for an additional one recently. The new version has updates that the old one does not and we have lost the email templates. No longer an option from the templates menu or f...
Small Package via UPS to Sweden is 255 Dollars
I got an order from a customer in Sweden. The products weigh around 4 pounds and have a declared value of around 180 USD. The box itself is about 8in x 6in by 12 in. Somehow UPS Worldwide Saver shipping costs came out to 255 dollars. what is going on...
Trouble addressing "Input String Is Not a Valid Integer" Import Error
Hello all, When our NetSuite connector tries to import an order with a fractional quantity line item, ShipStation throws this error: An error occurred attempting to update orders: Input string '1.5' is not a valid integer. Path 'sales_orders[26].requ...
Picklist needs larger thumbnails & basic customization options
I know this gets periodically mentioned and/or requested... I just can't get over the shear lack of customizations to the picklist. For us, the biggest single thing that would make life way better would be: Being able to have larger image thumbnails....
Mobile Picking Challenges/Opportunities
We started using Mobile Picking and are running into a few major hurdles that impact performance. Overall, we like it, but below would improve the functionality considerably, especially for high volume periods. There is no reporting or visibility to ...
Plaid Verification Forcing SSN Even Though I'm Using a Business Credit Card
Hi everyone,I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to c...
Inventory Sync: SKU-level sync control
Obviously, the tariff situation in the US has brought a lot of challenges, and we’re grateful that many helpful tech features have already been implemented. One thing that would make our lives much easier in dealing with this situation is inventory s...
Inventory Sync: marketplace listing status should override stock pushes
Currently, any SKU that is active in ShipStation Inventory syncs to *all* marketplaces selected as targets in the Inventory Sync add-on, regardless of the listing’s status on the marketplace itself.The problem: this causes "deactivated” or “closed” l...
List a New carrier in ShipStation
I have a published a shipengine connect app, I have a carrier that is not listed in shipstation.How can I add that carrier in shipstation. Currently I am in https://ship-devss111.sslocal.com/.Please tell what I need to do for that.
Why are guaranteed duties and taxes so expensive and how am I supposed to obtain customs paperwork?
I'm struggling to understand the implementation of this new duties and taxes feature for DDP shipments. Every quote to the UK so far overwhelmingly exceeds the appx 20% in VAT we would otherwise get billed. Moreover, how are we even supposed to get o...
Modify Order Number that Imports from Selling Channel
We use Cin7 as our selling channel and the invoice number in Cin7 comes through as the order number in ShipStation. It would be great to add a feature that allows us to pick what field in Cin7 should be used at the order number in ShipStation.
Sku Mapping Issue
The order # - 112979024-1, is an order from Overstock/BBB. Ship Station imports the marketplace sku instead of supplier sku from Overstock. For every overstock orders, we're facing the same issue. Because of this, our 3PL finding it hard to process t...
Customs Form, Description of Goods Field Cut Off
Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same char...
AutoRefund Feature Causing Issues
Today we had an issue with a shipment. It was an order that was shipped on October 21st via USPS, however the Post Office never scanned it in. Because there was no scan we couldn't make an insurance claim, and we had to refund the customer for the or...
Printing Labels by Buyer not Order
URGENT FIX PLEASE! This is a feature request but wanting you to fix what's not working. Our fulfillment center needs to sort and print our shipping labels by BUYER and the option shows available for them to do. However, when the labels print, it igno...
Feature Request: Bring Product Images to Walmart Orders
Hi there! I wanted to share a suggestion regarding the Walmart integration. When orders import from Walmart, the product images don’t come through automatically. With Amazon Seller Central orders, the images load perfectly, and it makes a huge differ...
Uncombining Orders
I just combined three orders in error when there only should've been two. What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined. I could not figure out how to go back to before I mad...
Shipping Status for Returns changes to "In Transit" when label is created
This past week there appears to have been a change to shipping status for returns.Previously, "In Transit" meant that the package had been scanned by the carrier and not yet delivered. About a week ago that seems to have changed because I have a numb...
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