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Shipper's UPS Account is not enabled for the requested SurePost service. Error when using surepost

hillcitycollect
First-timer

‎03-26-2025 05:53 PM

I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground

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1 REPLY 1

CaraAdmin
Khoros

‎03-27-2025 08:10 AM

Hello, @hillcitycollect!

 

Welcome to the community! This is a space for our merchants to support one another and share valuable insights on what you'd love to see in ShipStation.

 

If you need help getting SurePost up and running, I highly recommend reaching out to our support team at support@shipstation.com. They’ll be happy to guide you through troubleshooting steps and help resolve the issue!

 

-Cara

 

 

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