Shipper's UPS Account is not enabled for the requested SurePost service. Error when using surepost

[hillcitycollect]

I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground

[CaraAdmin]

Hello, @hillcitycollect!

Welcome to the community! This is a space for our merchants to support one another and share valuable insights on what you'd love to see in ShipStation.

If you need help getting SurePost up and running, I highly recommend reaching out to our support team at support@shipstation.com. They’ll be happy to guide you through troubleshooting steps and help resolve the issue!

-Cara