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SurePost and Mail Innovations visibility in Rate Browser

New Contributor

I have multiple UPS accounts on my ShipStation, and I have access to their negotiated rates when I select shipping from the drop-down menus within the order. However, when I open the rate browser, I can only see UPS Ground - UPS Next Day Air Early, I cannot see SurePost or Mail Innovations. I have access to them when I select the services on the order screen, but not in the rate browser. How do I get these services added to my rate browser?

Thank you,

Joshua Lyles



ShipStation's support for Surepost isn't so robust right now, so it's missing from a lot of the rate screens.

I recommend checking out Shipping+ at which is an app for ShipStation that can help to automatically select the cheapest carrier for you (including surepost or mail innovations).