How to create a packing slip template that prints in a landscape orientation. ShipStation’s packing slip templates print in portrait mode. There is no setting to change the orientation to landscape, but if you can edit your packing slip template HTML...
Question I want to automate certain orders to ship Fedex Home with Indirect Signature Required, but that doesn't seem to be an option in automation. I'm only seeing "Direct Signature (Fedex Only)". Is there a reason for this? Answer When you are crea...
Question How do you add Notes from Buyer to a packing slip? Answer Hi Laura, To add the Notes from Buyer to your packing slip, you just need to add the [Notes from Buyer] field replacement to your packing slip template. How and where you add that to ...
Shipping firearms can be complicated due to regulations and restrictions. Unless you are shipping to or from a licensed manufacturer or a form of military or law enforcement, USPS is the most accessible carrier for firearms. The content of this artic...
Symptoms When attempting to add funds to a Stamps.com/USPS or One Balance account in ShipStation, an error occurs with the reason "Suspend". Diagnosis This error is returned to ShipStation by the postage provider after ShipStation sends the add funds...
Question Is the ShipStation Help Center available in other languages? Answer Yes! You can use the ShipStation Help Center in languages other than English. We are currently adding Spanish articles to our US Help Center and French articles to our Canad...
Question Does ShipStation have a help center for non-US merchants? Answer Yes! We have unique help centers for every country in which ShipStation is available. This is because the carrier integrations for each country are unique to the country. Our m...
This article is part of a series to give a brief overview of the different services offered by USPS through ShipStation. Parcel Select Ground is one of the least expensive but slowest services. Packages will be sent by ground. This means the shipment...
Best Used for: FedEx Ground® is the best option for routine, non-urgent shipments. FedEx Ground does not typically ship to residential addresses. Basic Info DestinationsDomestic, including Puerto Rico. Canada Delivery timeline Delivery within the con...
UPS Ground is an economical service for domestic shipments. Best Used for: A low-cost delivery option or when expedited shipping is not required. Basic Info Destinations Domestic, including Puerto Rico Delivery timelineGuaranteed delivery in 1-5 days...
FedEx Home Delivery is a service that delivers to residential domestic destinations. Be aware that there is a surcharge per package. Best Used for: Residential Customers especially if they require a weekend delivery. Basic Info Destinations Residenti...
UPS 2nd Day Air A.M.® is a cost-effective option for time-sensitive business needs.The shipment arrives by 10:30 A.M. or 12:00 P.M. of the second business day to most commercial destinations in the US. Best Used for: Expedited shipping to a commercia...
This is a USPS service for inexpensively shipping books and education material. Media Mail is ONLY for Education related shipping. Media Mail is a closely regulated service and packages using the Media Mail rate cannot contain advertising, computer d...
This article is part of a series to give a brief overview of the different services offered by USPS through ShipStation. USPS First-Class Package service offers the best rates for lightweight shipments for both domestic and international destinations...
Symptoms You receive the error "Unable to register meter: Shipping address provided does not match our records" when getting rates or creating labels with FedEx services. Diagnosis To create FedEx labels, ShipStation must register each Ship From Loca...
Question Why am I seeing and How do I resolve the "Stamps.com: Authentication failed" error? Answer When you get the Authentication Failed error there can be two main culprits to account for. 1. Your stamps password was changed and needs to be update...
