Solutions
Find solutions to common questions and issues.
cancel
Showing results for 
Search instead for 
Did you mean: 

Knowledge Base Articles

Does ShipStation have a help center for non-US merchants?

Question Does ShipStation have a help center for non-US merchants? Answer Yes! We have unique help centers for every country in which ShipStation is available. This is because the carrier integrations for each country are unique to the country. Our m...

Carrier Service Overview: USPS Parcel Select Ground

This article is part of a series to give a brief overview of the different services offered by USPS through ShipStation. Parcel Select Ground is one of the least expensive but slowest services. Packages will be sent by ground. This means the shipment...

measuring girth image.png
MaryS by Staff
  • 356 Views
  • 0 comments
  • 0 kudos

Carrier Service Overview: FedEx Ground

Best Used for: FedEx Ground® is the best option for routine, non-urgent shipments. FedEx Ground does not typically ship to residential addresses. Basic Info DestinationsDomestic, including Puerto Rico. Canada Delivery timeline Delivery within the con...

MaryS by Staff
  • 309 Views
  • 0 comments
  • 0 kudos

Carrier Service Overview: UPS Ground

UPS Ground is an economical service for domestic shipments. Best Used for: A low-cost delivery option or when expedited shipping is not required. Basic Info Destinations Domestic, including Puerto Rico Delivery timelineGuaranteed delivery in 1-5 days...

MaryS by Staff
  • 337 Views
  • 0 comments
  • 1 kudos

Carrier Service Overview: FedEx Home Delivery

FedEx Home Delivery is a service that delivers to residential domestic destinations. Be aware that there is a surcharge per package. Best Used for: Residential Customers especially if they require a weekend delivery. Basic Info Destinations Residenti...

MaryS by Staff
  • 282 Views
  • 0 comments
  • 0 kudos

Carrier Service Overview: UPS 2nd Day Air A.M.®

UPS 2nd Day Air A.M.® is a cost-effective option for time-sensitive business needs.The shipment arrives by 10:30 A.M. or 12:00 P.M. of the second business day to most commercial destinations in the US. Best Used for: Expedited shipping to a commercia...

MaryS by Staff
  • 270 Views
  • 0 comments
  • 0 kudos

Carrier Service Overview: USPS Media Mail

This is a USPS service for inexpensively shipping books and education material. Media Mail is ONLY for Education related shipping. Media Mail is a closely regulated service and packages using the Media Mail rate cannot contain advertising, computer d...

MaryS by Staff
  • 288 Views
  • 0 comments
  • 0 kudos

Carrier Service Overview: USPS First Class Package

This article is part of a series to give a brief overview of the different services offered by USPS through ShipStation. USPS First-Class Package service offers the best rates for lightweight shipments for both domestic and international destinations...

MaryS by Staff
  • 261 Views
  • 0 comments
  • 0 kudos

How to Ship Firearms and Ammunition

Shipping firearms can be complicated due to regulations and restrictions. Unless you are shipping to or from a licensed manufacturer or a form of military or law enforcement, USPS is the most accessible carrier for firearms. The content of this artic...

the (7).png
MaryS by Staff
  • 463 Views
  • 1 comments
  • 1 kudos

FedEx "Unable to register meter" Error Message

Symptoms You receive the error "Unable to register meter: Shipping address provided does not match our records" when getting rates or creating labels with FedEx services. Diagnosis To create FedEx labels, ShipStation must register each Ship From Loca...

How do you add Notes from Buyer to a packing slip?

Question How do you add Notes from Buyer to a packing slip? Answer Hi Laura, To add the Notes from Buyer to your packing slip, you just need to add the [Notes from Buyer] field replacement to your packing slip template. How and where you add that to ...

Packing Slip - Notes from buyer.png Packing Slip - Notes HTML.png Packing Slip Result.png

How to Create a Landscape Packing Slip

How to create a packing slip template that prints in a landscape orientation. ShipStation’s packing slip templates print in portrait mode. There is no setting to change the orientation to landscape, but if you can edit your packing slip template HTML...

vza_IHsN2trUpn1KJznWUA.png

How do I resolve Stamps.com: Authentication failed Error?

Question Why am I seeing and How do I resolve the "Stamps.com: Authentication failed" error? Answer When you get the Authentication Failed error there can be two main culprits to account for. 1. Your stamps password was changed and needs to be update...

carrier gif (1).gif Easy Latke Recipes copy copy copy copy (3).png