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Manager-Erin
Community Manager
Community Manager

Question

Why am I seeing and How do I resolve the "Stamps.com: Authentication failed" error? 

 

Answer

 

When you get the Authentication Failed error there can be two main culprits to account for. 

 

1. Your stamps password was changed and needs to be updated in ShipStation

You will need to update your password in ShipStation. You will go to Settings>Shipping> Carriers & Fulfillment> Stamps account> settings, click reauthorize, enter your new password in both fields, and hit save.

 
carrier gif (1).gif

2. Billing information has been changed with Stamps.com

In this scenario, you will follow the same steps as scenario 1 but with one difference. Once you click reauthorize, if you did not also change your password, you will just enter your current Stamps.com password in both fields. 

 

If after these steps you are still unable to use your Stamps.com account, contact Stamps support at (888) 434-0055 for further assistance.

 

Version history
Revision #:
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Last update:
Wednesday
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