Find solutions to common questions and issues.
Showing results for 
Search instead for 
Did you mean: 

Knowledge Base Articles

Error "Suspend" when attempting to add funds in ShipStation

Symptoms When attempting to add funds to a or One Balance account in ShipStation, an error occurs with the reason "Suspend". Diagnosis This error is returned to ShipStation by the postage provider after ShipStation sends the add funds...

FedEx "Unable to register meter" Error Message

Symptoms You receive the error "Unable to register meter: Shipping address provided does not match our records" when getting rates or creating labels with FedEx services. Diagnosis To create FedEx labels, ShipStation must register each Ship From Loca...

How do I resolve Authentication failed Error?

Question Why am I seeing and How do I resolve the " Authentication failed" error? Answer When you get the Authentication Failed error there can be two main culprits to account for. 1. Your stamps password was changed and needs to be update...

carrier gif (1).gif Easy Latke Recipes copy copy copy copy (3).png
Top Contributors