03-01-2023 10:44 AM
It appears that Etsy requires package dimensions on their listings; however, stamps.com does not require dimensions in shipstation for first class packages. Because Etsy does, package dimensions keep importing on our orders and causing the shipping rate to be higher than it should be. Ex. we use poly mailers, but etsy is importing that a koozie has a package size of 4 x 4 x 1 --> this is creating large shipping overages.
I attempted to create a rule to set package dimensions at 0 x 0 x 0 since stamps.com doesn't require them, but i can't save the rule because my values are 0.
Has anyone identified a workaround for this?
03-03-2023 01:05 PM
Hey there @moonlightmakers,
I'm definitely see why this type of workaround is desired.
If any of our community members have insights to this process they have used, we would love to hear them!
03-06-2023 06:38 AM
yes!! can anyone help???