I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days ...
UPS Shipstation currently has Ground Saver as a Shipping Carrier. When asked to have the same listed under Amazon Buy Shipping teams said that was not an option atm. Our store needs Ground Saver as a shipping service under Amazon Buy Shipping to help...
So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this ...
Hi,Royal Mail tiered pricing is a feature that needs to be expedited. This is an innovative pricing structure from a courier that would benefit anyone with a Royal Mail account that ships varied weights of products. Please hurry. Thanks.
We have been using Amazon Shipping in shipsation for nearly 6 months now and are still facing the same errors when processing orders. Amazon exports a phone number with an extension for every order. Because Amazon Shipping cannot have more than a 10 ...
WooCommerce accounts for more than 30% of all E-Commerce Stores. Why is there still not a plug-and-play live shipping rate integration? I've seen previous posts, but it's time that those who require these features are given what they ask for. You gav...
We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set...
We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, ...
We have been attempting to add an additional carrier to SS for over a week with no success. After selecting the carrier, we are redirected to that carrier's login, once logged in, it just goes to a white blank screen.We have contacted support about t...
It appears that Etsy requires package dimensions on their listings; however, stamps.com does not require dimensions in shipstation for first class packages. Because Etsy does, package dimensions keep importing on our orders and causing the shipping r...
I'm a shipper in the U.S. looking to use Fedex International Connect Plus to send three packages to the United Kingdom. I can't currently ship more than one package with this service option on ShipStation's UI, but multi package shipments are permitt...
Shipstation recently changed how postage is getting billed on credit cards. For us American Express users we received x3 points on all shipping and postage charges but not anymore. Since shipstation no longer bills postage through stamps.com and now ...
Hello,Some important informations are not printed on the GLS labels (at least in France) : - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Than...
The carrier DHL eCommerce which is available to USA Shipstation accounts only should be made available to UK accounts. This would increase UK customers - many other companies which would be interested in Shipstation if they carry this option. Many co...
It would be great if ShipStation could scrape the carriers I have set up, to select the best shipping rate to use for an order. It would save a lot of fulfillment time if the best option was served up instead of having to search for it.
I have found 2 bugs with the Loomis Express Integration. The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.
When will the Integration with Loomis Express work? When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"