All the orders have the same error when selecting "Track Order" in Magento 2. The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more in...
I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days ...
I am trying to find a way to get order status information once the package ships. So far I can't find anything inside the webhooks documentation plus support confirmed that they don't have that capability via API either. Are we the only ones who thin...
Hello,We use Stallion Express to ship out our Etsy, Squarespace and Faire orders. All of those order are imported into Shipstation and then imported into Stallion Express. Once an order is shipped in Stallion, Shipstation will report back to Etsy, Fa...
Hello Dear Ship Station Support Team, Please add a new carrier Jumppoint Standard Service for Hong Kong. As it isn't convenient to mark as shipped with "Other"carrier, as the information should be updated correctly at the marketplace. Thanks!
I’d like to request a feature request of disabling the shipping notification emails sent by the carriers as part of the OneBalance carrier setup.It is not a good customer experience to receive two shipping notification emails - one branded and sent f...
Is anyone else having issues with Marketplace Notifications with Amazon. None of our shipments on Dec 7th were marked fulfilled in Amazon although on the Shipment page in SS, the Marketplace Notification tab says Notified. We are now getting dinged i...
Hi All, I am reaching out to check if anyone else here is having MAJOR Wix integration issues for the last month...We are being told by customer support this a COMMUNITY WIDESPREAD ISSUE; Yet have not ETA on when this will be fixed. As of Sept 25th w...