Magento2 USPS Tracking Info

[nohart70]

All the orders have the same error when selecting "Track Order" in Magento 2.

The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more information or email us at ...

Does anyone one know what may be Wrong? I contacted ShipStation and they said - ShipStation does import the tracking info back to Magento 2. The shipment update we send to the selling channel includes the tracking number, carrier, service, and carrier fee.

But they said this is a Magento 2 issue.

[CaraAdmin]

Hello @nohart70!

Thank you for your post in the community! I see that you’ve already contacted support regarding ticket #7514857, and their guidance was spot on. After reviewing our Help Center article on Magento, it looks like status updates are sent to Magento, suggesting the issue may be originating on their end.

I recommend reaching out to Magento for further clarification and additional details about why this error is appearing. If there’s anything else we can assist with, please don’t hesitate to let us know!

We appreciate your patience while we looked into this!

-Cara

[nohart70]

I put the USPS into debugging and the log in part says -

'request' => '<?xml version="1.0" encoding="UTF-8"?><TrackRequest USERID="****"><TrackID ID="**********************"/></TrackRequest>

'result' => '<?xml version="1.0" encoding="UTF-8"?> <Error><Number>80040B23</Number><Description>API Authorization failure. User ************* is not authorized to use API TrackV2.</Description><Source>USPSCOM::DoAuth</Source></Error>',

My User is correct and it's the same as was used in Magento 1 which worked fine. I am in the process of asking USPS for their help to figure out what is wrong as all the USPS shipping/postage is working except for tracking.

The problem may be that USPS is using API TrackV3 and in Magento the error I got was - User ************* is not authorized to use API TrackV2

https://www.usps.com/business/web-tools-apis/welcome.htm It says here - The deadline for migrating to the new USPS Label APIs was July 14, 2024

Effective January 22, 2025, the USPS API Versions 1 and 2 will officially be retired. For more information, please review the Industry Alert. https://developers.usps.com/industry-alert-api-retirement