Carrier Integrations
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Unable to add the UPS account as carrier

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...

Child tracking number not included in shipstation

Some orders have Multi-Package and they include multiple tracking number. In shipstation, we can only see the master tracking number. We should be able to see all the tracking numbers. @Moderator-Davis Can you please fix this issue? Thanks

Nnn by Contributor
  • 134 Views
  • 0 replies
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Tracking of unshipped or stuck orders

Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shippe...

Laurel39 by Occasional Contributor
  • 1994 Views
  • 7 replies
  • 5 kudos

Shipment fees - Now charging for label creation?!

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge ...

jk47 by Occasional Contributor
  • 350 Views
  • 1 replies
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When a customer needs faster, not cheaper

I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as ...

rmftr by Rookie
  • 151 Views
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Squarespace Pickup Option

Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation. We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an...

Missing or invalid shipper name

I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account. The negotiated rates do show and everything looks fine until I select the option to print the label, I get the message that says: "Missing or...

Date issue printing Yodel labels

Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients...

Support Fedex Regional Economy in Europe

Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other servic...

am2 by Occasional Contributor
  • 161 Views
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Live Shipping Quotes

I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is...

Live Checkout Rates Bigcommerce

Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mai...

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MatCash by Occasional Contributor
  • 348 Views
  • 1 replies
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50% increase in price in 30 days?

So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this ...

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Beware of Global Post adjustments.

Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with US...

mbrower01 by Occasional Contributor
  • 179 Views
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Fed Ex Rates Vs Shipstation UPS

Seems like this UPS strike is really going to affect our shipping costs. When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to...

sarah5 by Occasional Contributor
  • 173 Views
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DX Freight Integration

You currently offer DX Deliver Integration (which works well). How about offering DX Freight Integration? Same company, similar API's, just a different service.

BYO - Why is Aus Post not included?

Hi Shipstation team,We ship to all parts of Australia and the providers you have don't cover all areas where we ship to.We now see that our main provider Aus Post will now incur an additional 13 cents per transaction just so we can ship our product t...

Mariia by New Contributor
  • 647 Views
  • 4 replies
  • 1 kudos

Bug - dimensions not populated for UPS Package Types

We are using UPS Large, UPS Medium and UPS Express Pak packaging. When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the di...

RobC by Contributor
  • 497 Views
  • 3 replies
  • 1 kudos

Seeking workaround for Etsy Package Dimensions

It appears that Etsy requires package dimensions on their listings; however, stamps.com does not require dimensions in shipstation for first class packages. Because Etsy does, package dimensions keep importing on our orders and causing the shipping r...