Hi, I can process orders but when it comes to processing a return label
I no long have the drop down menu to select a service. I have always
used the same method and it's always worked fine, what could have
happened since this morning?Thanks
IssueWhen creating a Stamps.com Carrier Pickup from within ShipStation,
the user is receiving an error similar to the following:Error 'Location
Notes' must not be empty. (Validation). (400,
Hello, I noticed ShipStation moved the USPS Pickup page to under Carrier
Pickups, however it's the same as any other carrier pickup and
unfortunately, that's not how USPS pickups work. It has to be scheduled
during normal mail delivery to be a free p...
Every time I submit payment, it says "An unexpected error occurred.
Sorry but an unexpected error occurred." and does not allow my to
purchase credits, so I have been forced to use more expensive carrier
insurance. Is anyone else having this issue? I...
Greetings, Recently it has become almost impossible to process a
shipment for Canada Post because we keep getting the error message
"Rejected by SLM Monitor". Apparently, this is the error message that
pops up when we have a lot of requests per given...
Hi, Been using shipstation for several years. Suddenly, UPS isn't
showing in my list of carrier options even though it's setup in my list
of carriers. I've disconnected and reconnected a few times hoping that
would solve the issue. That didn't work. ...
Hello, Is it possible to add a 3rd party shipping account (specifically
FedEx) to ShipStation? I have the requirement for one of my drop ship
accounts to use their FedEx account and I can't seem to figure out how
to do it via ShipStation. Any assista...
Whenever I need to ship an Amazon package that qualifies for cubic rate,
Amazon's cubic rate price is ALWAYS lower than the cubic rate offer via
Stamps. Can other users report if that is true for them, also?
I noticed that I have to use account of stamps.com to connect SS with
USPS. But we are offered discount rates when using our USPS account to
ship, just like Fedex. How can I apply my discount rate from USPS to
Stamps account? Thank you!
I've reported this to support via a Zendesk ticket, but that doesn't
seem to be going anywhere. So, thought I'd see if anyone else was
encountering this issue. It seems that the USPS Pickups page has
changed. I'm not sure exactly when that happened -...
I need a to know the total costs for all shipping and carrier costs for
a certain time period for example the last 30 days. I noticed when I run
the Shipping Costs report it doesn't include any of the FBA multichannel
fulfillment fees. None of the ot...
We're currently migrating from Purolator's in-house platform to
ShipStation.Currently, when we create a label, we input our reference #
in Purolator system (our internal shipping slip #). Two neat features
result from there:The reference number appea...
When I try to print UPS labels, I keep getting the error message "The
UserId is currently locked out, please try again in 30 minutes." I've
waited for 30 minutes and I am still unable to print labels.This is
extremely frustrating because your system ...
So we received an email a few days ago that UPS rates were going to
receive a LARGER DISCOUNT starting today. NOTHING about a rate
increase.... From everything I search online UPS did NOT raise standard
ground rates in the US recently (since the begi...
This has been a topic of discussion for the past 7 years without any
effort on Shipstation's end to add this feature. It comes highly
I would really love to utilize ShipStation as a one-stop solution.
Unfortunately, most of my packages ship with the UPS Simple Rate and I
don't see that as an option with ShipStation. Any plans to add that and
a possible timeline?
We have Canpar integration broken today afternoon. Canpar technical
support checked on their end and confirm that their API service
operating normal. So it goes to ShipStation support. Any new shipment
does not show shipping rate for any Canpar servi...
Hi there, I have a store through Wix where I sell physical and digital
products. For example .. we have registration fees sold along side
T-shirts. You cannot create two separate stores in Wix so all products
have to exist in one store. I have severa...
I am having an issue with UPS that was set up through ShipStation. when
I try to get rates for UPS I have two different rates. When I go and try
to print a label from the account set up through ship station at my
trial I get an error. When I try to f...
I have the worst time with SS now. I actually upgraded my laptop because
the OS couldn't run the newest version of the website. Well, I still
can't run the new software apparently and it's really pissing me off.
Latest error "wait operation timed out...
Good morning, We have finished setting up our own UPS account and
integrating our negotiated rates. We did all of this to enable EDI
support with UPS to make customs processing easier. Could someone please
point me in the right direction for how to e...
Hi There - has anybody been recieving Maximum Weight Errors when trying
to generate DPD labels through API? We have been recieving these and
have an open ticket for weeks that shows no signs of solving. About
40-50% of all our labels return this thro...
Hello, Recently we noticed that we cant generate Amazon shipping labels
and gettin always the same error :No eligible service offerings
received. You may be after the cutoff time for collection. Try moving
the ship date to the following business day....
"Hold for Pickup" is a supported additional feature in ShipStation for
Purolator shipments, but I have not been able to figure out how to do
it. This is something we co...
Hi Shipstation people! eBay is now providing sellers of trading cards,
like myself, tracked envelope postage for only 51 cents. This is a
massive opportunity which I am being left behind on because my entire
shipping operation runs off shipstation wh...