Carrier Integrations
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USPS surcharge not showing on label but I paid them

How do you get in touch with someone. This isn’t the first time either. I ship fishing poles that have a new $15 surcharge. I just paid $24.95 for what used to cost around $10. The delivering post office want $15 from my customer as they show that I ...

Stamps.com nightmare

We've been having issues with Stamps.com labels purchased through Shipstation. High adjustment amounts after the label purchaseI am not sure if it is intentionally Shipstation shows lower rates for Stamps.com and then, after the label is purchased, y...

EB-mx by New Contributor
  • 587 Views
  • 3 replies
  • 2 kudos

Resolved! Carrier still showing after deleting

Hello, I'm totally brand new here. I added fedex as an carrier, and then I deleted the whole connection. Going to my website, I still see the FedEX options. It is been since yesterday and it is still there. Any advise is appreciated. Thanks

Symb_to by New Contributor
  • 438 Views
  • 2 replies
  • 0 kudos

UPS Simple Rate

I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?

Tracking of unshipped or stuck orders

Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shippe...

Laurel39 by Occasional Contributor
  • 629 Views
  • 3 replies
  • 1 kudos

Add a carrier

Hello Dear Ship Station Support Team, Please add a new carrier Jumppoint Standard Service for Hong Kong. As it isn't convenient to mark as shipped with "Other"carrier, as the information should be updated correctly at the marketplace. Thanks!

yborzilo by Occasional Contributor
  • 240 Views
  • 0 replies
  • 0 kudos

Amazon Buy Shipping and Shipstation

I noticed that Amazon Buy Shipping is now available in Shipstation (finally!!) but it doesn’t seem to work. When searching for carrier rates using Buy Shipping, I get an error back that says “One or more providers reported an error. Phone_number must...

Regarding Orders By Shipping Carrier

HI Team, I am getting different count for Orders By Shipping Carrier "UPS" and "UPS by shipstation""UPS" and "UPS by shipstation" are two different carriers.On shipstation dashboard have different number of orders as compare to api for example date r...

DHL Parcel for UK

Hello, can you advise when the DHL parcel integration will be available in UK. I thing ship station may loose customers to the competitors due to lack of this integration features. I have been chasing this more than a year now but it never comes in t...

DHL eCommerce - UK Integration

The carrier DHL eCommerce which is available to USA Shipstation accounts only should be made available to UK accounts. This would increase UK customers - many other companies which would be interested in Shipstation if they carry this option. Many co...

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TomW by Occasional Contributor
  • 448 Views
  • 1 replies
  • 2 kudos

Amazon Buy Shipping API error when creating label

We have used ShipStation to create our Amazon integrated shipping label and packing sheets for both SFP and standard orders for the past couple of years, it is a great solution for us. Amazon links directly to our Royal Mail account and Shipstation l...

Jason110 by New Contributor
  • 1839 Views
  • 14 replies
  • 1 kudos

Gee golly, stop forcing new UPS accounts and ads! Really?!

How in the world do you justify forcing us to create a UPS account....when adding a new Stamps account? We ship USPS and can't, won't, and don't ship UPS. Yet here we are with a shiny new UPS account in ShipStation.Don't even bother asking why we're ...

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CICR by New Contributor
  • 184 Views
  • 0 replies
  • 0 kudos

Shipping options

When I select "Recipient" or "Third Party" in the shipping options side bar, the drop down disappears!! Can this be fixed? Am I doing something wrong? I end up having to exit and restart orders 3-4 times to get the drop down to function correctly!! A...

Something similar to the FedEx package Return Program

We need an easy way to create non-order-related returns. We travel and exhibit at various conferences and often ship products to the venue. We need an easy way to take along pre-printed labels to send back whatever product we don't sell. That being s...

info140 by First-timer
  • 224 Views
  • 0 replies
  • 0 kudos

Resolved! Amazon Buy Shipping Error

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions w...

john16 by Contributor
  • 827 Views
  • 1 replies
  • 0 kudos

Please Add APC Overnight Shipping Courier UK

When joining Shipstation we were told APC overnight was being added as a courier option and would be available within the next few months. However, many months later, the courier is still not available. Please could you add APC Overnight as a courier...

Andrewb by First-timer
  • 247 Views
  • 0 replies
  • 0 kudos

Can't post to Isle of Man by Royal Mail

Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https:...

Shipster by Contributor
  • 655 Views
  • 1 replies
  • 2 kudos

Remove company name from UPS labels

When purchasing a label through Shipstation for UPS ground, the return address lists the phone number and company name above the address. These are not present on the 'ship from' address, and I don't want the company name there, just my full name. Ho...

Ralek by New Contributor
  • 279 Views
  • 0 replies
  • 0 kudos

Only "lowest rate" showing in my Bigconmmerce store.

I am not able to get all the rates to show in my store. ShipStation is showing the lowest rate for the shipment only. I can not figure out how to fix this and so far after weeks the S.S. support can not figure this out. I need UPS and USPS because so...

info32 by First-timer
  • 640 Views
  • 2 replies
  • 3 kudos

Display Transit Days for GLS

It would be great if you could view the Estimated Transit Days for the GLS Carrier, like it does for all other carriers.Would like it to be viewable on the processing screen and the rate comparison screen. This way my team can choose the most cost ef...

payables by First-timer
  • 233 Views
  • 0 replies
  • 0 kudos

Transportation management

It would be great if ShipStation could scrape the carriers I have set up, to select the best shipping rate to use for an order. It would save a lot of fulfillment time if the best option was served up instead of having to search for it.

TheSource by New Contributor
  • 834 Views
  • 4 replies
  • 1 kudos