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Status updates with amazon buy shipping

Lamps
New Contributor

2 weeks ago

I'm noticing that Amazon buy Shipping tracking numbers do not get status updates. Is there any way to change that or is that a feature that can be added?

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3 REPLIES 3

BWP
Occasional Contributor

a week ago

Yes, we need this!

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CaraAdmin
Khoros

a week ago

Hello, @Lamps and @BWP!

 

Thank you both for supporting this feature request! According to the Help Center article Tracking, updates depend on the carrier providing status information to ShipStation. If the carrier doesn’t send the status, we’re unable to update it. The article also includes a list of carriers and services for which status updates are currently unavailable. I hope this helps clarify things!

 

Happy Shipping! 

 

-Cara

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BWP
Occasional Contributor
In response to CaraAdmin

a week ago

Amazon Buy Shipping is not a carrier, it is a shipping service offering multiple carriers that ShipStation supports. As such, it should be able to determine which shipping carrier was used based on the tracking number or other information and provide tracking status. Your cookie cutter answers are useless.

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