Hi All,We are using the ShipStation API to create shipments for our orders. We have just added the Customs Declaration functionality (using the Shipments/Createlabel endpoint: https://www.shipstation.com/docs/api/shipments/create-label/).Having submi...
At this time, a Ship From Location must be the same as the country the Account is registered in. Additionally, International Return Labels are not available. For example, I would like to pick up boxes from a partner in Portugal and have them delivere...
No transit time displayed, extra hover to get to packing slips, customs info moved to opposite side for no reason.
Hi there,I am having an issue with a packing slip template. For each order we create 2 packing slips, one for the customer and one for the shop. We've set up the one for the shop to have a url image displayed in the bottom corner. The image is a tabl...
When we are doing End of Day form, we have to select the orders by hand. It will take a lot of time and not efficient. Can add a feature that we can scan the order number barcodes to select? If so, this feature will help a lot...
Hello,Most of my products are personalized. Amazon has the ability now to use a custom now box When a customer entered personalization it's should be imported to the ship station and printed on the packing slip. Now I have to go to the Amazon dashboa...
I just noticed on my credit card bill that my $59 Ship Station subscription now charges me $94/mo since July. When did having shipping carriers become a "paid feature" on a shipping platform? I also print labels... should I anticipate a "printing fee...
Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies. Every time I print a label or shipping receipt it prints in double...so Im just wasting la...
Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order.
I believe SS needs a feature that allows for multiple hold folders. We sell personalized products that need customer approval of proofs. We end up putting the orders on hold while we wait for a response. During the holidays we have hundreds of orders...
Shipstation highlights multiple item quantities with a yellow box. When I first started with Shipstation, it was a red box, which is way more noticeable. The yellow is very bland, and we've had issues with missing the correct quantity. We need a more...
It's still not possible to see if an order has been delivered when using Royal Mail.Why has this not been implemented? It's obviously a very important thing to know.Aftership have this feature with Royal Mail so it must be possible.J
Hi, I have an IT-related question regarding ShipStation Connect. We need to silently install and deploy ShipStation Connect to multiple users. We use a software deployment tool called PDQ Deploy. I discovered that the "/S" parameter works great for t...
Good time of day, everyone.On November 28th, I closed orders through Shipstation for November 27th for Amazon accounts. Shipping notifications were successfully sent to Amazon, according to the information received from Shipstation. However, these or...
Does this feature exist? We have customers who modify their orders and remove products. If you split the shipment and exclude the removed items the second shipment sits idle forever.
So we have our monthly service covered by UPS under the digital connection plan. That means Shipstation bills UPS for the cost.We get 1500 shipments a month before we cap out.We aren't shipping 1500/mo through shipstation. What we do is run our UPS s...
Say I have a bundle product called bundle1 that contains item 1 and item 2. I have item 1 set to Autosplit. So when bundle1 imports to Shipstation it splits item 1 from item 2 into a new shipment. The logical thing to me would be for the product ship...
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
HOW IS THIS NOT POSSIBLE? Today I was contacted by a customer who said that we'd put the wrong amount in the customs info. He has to pay VAT on his end, so it's an important error to fix. All i need to do to fix it is send UPS an updated customs form...
Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...
My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mai...
anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "11117112048385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings ...
When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns ...
ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...
We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information. We finally got around to testing this and confirmed. We are currently integrated with:Amazon, Walmart, Woocommerce and ...
I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...
When including a return label with an outgoing shipment, it would be great to have the ability to select a different package size/weight than the outgoing package. For example, our at-home test kit has a large 2 pound outgoing box, but customers retu...
I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...
I'm having issues scanning the Packing list Barcode to open the order.I'm on a PC running chrome, tried 3 different scanners models, tried clearing the browser's cache and running from incognito mode. I always get the same result. Scanning the bar co...
