"Description of good is Invalid"
When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!
Forum Posts
Import Orders from CSV file with Customs Declaration Information
Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc ...
In-Cart Delivery Options - Half-Baked Product Launch
I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...
use Saved Filters in mobile app?
Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.
Why sending email without a verified sender domain is dangerous and risky
If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hopi...
Really disapointed in lack of support.
I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several...
Resolved! How to edit the quantity of items on an order
Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank y...
Create returns export
Is it possible to export a csv of all orders that includes the return label information? We are a rental company, so all our labels come with a return label for the user, it would be great to be able to export a document that including the carrier, t...
Autonomy to email and communicate with customers
Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awes...
Wrong Email Notification Subject Sent to Customer
Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue? We have multiple dropshipping customers and each used...
error printing labels
Tried to print a label and got this error. Tried to hit the help tab and got this error I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support. Please can someone assist? I had a dup...
Resolved! Feature Request - Automatic authority to leave
Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...
DHL Commercial Invoices Incorrect for New Brexit Rules
Hello, having a problem with the Commercial Invoices generated when shipping form the UK to the EU, they don't include the required product origin text to ensure the items don't get charged duty when they arrive in an EU country. Somewhere on the com...
Resolved! How do I get a refund on a shipping label created in ShipStation?
As the title states, we're trying to figure out how to cancel a label in ShipStation and get refunded for the purchase price. We know how to create another label, but we don't see the option for canceling and getting a refund for the first label. Tha...
Scan to Print - hang up on Priority Mail
We use Scan to Print to find our orders and ship the USPS orders through that function. On First Class mail the print label button works every time not problem, if the package is shipping Priority Mail it will hang up in processing and you have to hi...
What's up with shipping from the US to Puerto Rico in ShipStation?
If you put Puerto Rico as the state and US as the country, address verification goes all "Danger Danger Will Robinson!" on you... but if you noticed that Puerto Rico is an option under the Country menu so you select it, when you go to ship it tells y...
Which features/upgrades did you guys tell ShipStation you wanted in that survey they sent us?
Basically I told them I wanted automation, when 1000 people order the same product I want batches automatically created, automatically using the cheapest shipping option, a batch for UPS, another for USPS First Class, another batch for USPS priority ...
ShipStation Connect - Constant bugs
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
Creating International Return Labels
Wondering if it's possible to create return labels for addresses outside of your companies country. This would be a very helpful tool for ecommerce companies selling to international destinations! Any tips and tricks would be much appreciated
Bill To Address
We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen.
Show how payment was made.
It would be nice to see how the payment was made for an order before shipping. We need to double check certain payment types.
Wondering why Shipstation won't print Label after processing? Here's why!
Hi all! I have found that whenever we add a new user to Shipstation, they will be using Quickship, and the label will not print out after processing shipment (either after pressing "S" on keyboard or clicking the Create Label button). We have found t...
Needs Assistance: Why Does Insurance Rest to None?
Originally Posted by Ming Shan I input carrier for the insurance field with the quantity and it'll show it under shipped but after a while or processing other orders, it resets to none as if I didn't request any insurance. I already understand carrie...
Ability to copy a URL that takes you to a specific order.
Originally Posted by Mark Sicignano Is there any chance that there will be a way to get a URL that jumps to a specific order in ShipStation? I'd like to be able to copy a URL and drop it in Trello, or Help Scout, or even in an email to a coworker. e....
Print Packing List in same order as Labels
Originally posted by Kevin Gunter On Orders: Awaiting Shipment page, any of the operations in the Print dropdown should print in the current sort order of that page. For example, when selecting all orders, the labels get printed in the same order as ...
Assign Product Flag/Option "Ships Individually"
Originally Posted by Brendan Hanson We've spent a fair amount of time loading product data in for all of our products (as I assume most users have). Our products are unique in that many of them are very large and ship out individually, meaning if we ...
Printing Labels from multishipment order in Batch window
Originally posted by Philip Haas When we are back-ordered on an item, we have been shipping all the items we can from order and adding these orders to a batch in Shipstation. That tells us all these orders need this one back-ordered item. However, on...
Customer Pick Up Option
Original post by user Michael Anderson Many of my store sales are customer pick ups. In other words, there is no shipping involved. So why do these orders count towards my subscription total in Ship Station? Is there a setting that I've missed?
Tag Management
Original post by user Jordan Talmor Please add the ability to reorganize tags after they have been created so that they appear in the order that you would like, instead of the order that they were created.
How long does it take to update the delivery status?
Original post by user Elinor Armsby Wondering how long it takes for the delivery status to be updated in the shipments view. Some packages show they are in transit with last activity several days ago when the USPS tracking screen shows it was deliver...
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