ShipStation Features
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Getting help

Does anyone know how to get help? I’ve sent 2 messages earlier this week and have heard nothing. I’ve sent alldocumentation needed. I also want to close my account due to the inability to get help but they aren’t answering that either. Somehow I purc...

PRODUCT SKU

Hello, We just started using Shipstation with out Etsy shops and have assigned SKU's to all of our items however some of the items were imported to shipstation before and I was wondering how I could change the SKU number on the product because it doe...

atolye by First-timer
  • 21 Views
  • 0 replies
  • 1 kudos

Tracking Status

Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship...

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Leonardo by First-timer
  • 44 Views
  • 1 replies
  • 2 kudos

Inventory Mgmt of Packaging Materials?

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...

Rugiet by New Contributor
  • 6 Views
  • 0 replies
  • 0 kudos

Zencart Connection to ShipStation

New orders are not showing up on ShipStation - Setup was pretty straightforward with a single .php file to upload and connection to my Zen store - All went well with no errors including confirmation of connection with my store. However, all new order...

jcb by New Contributor
  • 40 Views
  • 1 replies
  • 0 kudos

Customer Complaints

Does anyone have a complaint telephone number or email? I think I may close my account. No one should be doing business like this. How can you not speak to someone??? At this point, Shipstation is holding up my business and that I can't have!

MLewis by First-timer
  • 71 Views
  • 2 replies
  • 0 kudos

CUSTOMER SUPPORT CONTACT NUMBER

Why doesn't shipstation have a contact phone number? I get it, during the pandemic it was difficult. Now everyone has adapted to remote service. Forums are for non-urgent discussions. Forums are not for customer service troubleshooting. I ship out do...

New automation rule - length of customer name

Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid" when creating the shipping label. Our orders come from Mage...

Problem with address standardizing

Hi, following the successful resolution of a previous problem I've experienced I thought I'd try with this one.I can't use the new layout. I'd love to, but I can't. The main reason for this is that address standardizing is a nightmare. I have it turn...

STAND ALONE LABEL CREATION

STAND ALONE LABELS SHOULD ALLOW YOU TO ADD THE ADDRESSEE TO THE CUSTOMER ADDRESS BOOK....THERE SHOULD ALSO BE A FIELD FOR EMAIL ADDRESSES FOR NOTIFICATIONS

HFINNEY by First-timer
  • 75 Views
  • 1 replies
  • 1 kudos

Shipping configurations

Hello, My store sells many items of many various weights and dimensions. Similar stores all offer free shipping on orders over $99, so I do the same to stay competitive. But when it comes to oversized items, I'd like to opt out of the free shipping, ...

Shipping shopping ?

Hi there, i would like to know if we have in ship-station shipping shopping, meaningwhen i have 1 LB box shipping from FL>CA i would like to see best shipping option, as we have accounts with all major shipping Carriers sometime UPS is MUCH cheeper t...

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Purchasing a label printer from Ship Station

Hi, I know I saw it on the site before where i can purchase a label printer and from Ship Station at a discounted price. I have been looking all over the site to find it with no luck. Can you point me in the right direction. Thank you.

derek by First-timer
  • 92 Views
  • 1 replies
  • 0 kudos

A User Interface Discussion

I am new to the platform. I'm posting here because I have repeatedly stumbled over the user interface for ShipStation. I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning...

MarkG by First-timer
  • 270 Views
  • 1 replies
  • 1 kudos

Types of Barcode Scanners

I am trying to find out the best options for a barcode scanner that will interface nicely with Shipstation. I would prefer one to be cordless since a 7ft cord going thru a warehouse is not happening. Want something that will interface with either a l...

BRops by New Contributor
  • 103 Views
  • 1 replies
  • 1 kudos

can't purchase postage

 when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...

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AMLJ by New Contributor
  • 158 Views
  • 2 replies
  • 0 kudos

Filters don't work?

has anyone else noticed that there is a BIG problem with the filters.. 1, when you say to give all orders that EXCLUDE a certain tag, it actually gives you the ones that INCLUDE that tag.2, if you say to match all the following : tag = 'Backorder' an...

luckdragon by Occasional Contributor
  • 253 Views
  • 7 replies
  • 2 kudos

New FedEx Ground warning message

We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Deliver...

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sbaine by First-timer
  • 195 Views
  • 2 replies
  • 0 kudos

new Custom View Tabs

so the biggest complaint that I have about the new custom view tabs is the fact that when you click on a tab, it moves that tab to the far left and "reorders" the other tabs.. makes it difficult to have work flow when the things you are creating to h...

luckdragon by Occasional Contributor
  • 65 Views
  • 0 replies
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Missing Addtional Shipping options

Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...

Jfish360 by First-timer
  • 105 Views
  • 1 replies
  • 0 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 95 Views
  • 1 replies
  • 0 kudos

Restore should be brought back

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add th...

Djayroe76 by New Contributor
  • 83 Views
  • 0 replies
  • 1 kudos

Using ShipStation for Returns only

We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This re...

Sveb by First-timer
  • 72 Views
  • 0 replies
  • 0 kudos