ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

8.5" x 11" (w/ Packing Slip) How to edit ?

Hello,I know we can edit and create packing slips, but I’m unable to locate where to edit the 8.5" x 11" (w/ Packing Slip) label document. I’d like to use this format since it prints the postage label on the sticky side and the packing slip on the ot...

Wooderz by First-timer
  • 18 Views
  • 0 replies
  • 0 kudos

More choices for Service in automations

I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered...

MarkHT by First-timer
  • 32 Views
  • 0 replies
  • 0 kudos

EORI number automation

Our website collects EORIs and exports them in the XML.In a post Brexit world it would be extremely useful if ShipStation picked these up and included them in commercial paperwork submitted to couriers and then customs.It would also be useful if it w...

Samaustin by New Contributor
  • 54 Views
  • 1 replies
  • 0 kudos

Add new feature

Adding a feature in ShipStation to show only one specific shipping account for a specific store would be very convenient.

mike by First-timer
  • 59 Views
  • 1 replies
  • 0 kudos

Allow shipment of unpaid orders

We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a...

Shipment Management & Tracking Filters

Hi Development, We would like the ability to sort and filter by the Tracking# Status. This could be a powerful tool for companies to better manage all of their outgoing shipments and get ahead of customer issues. In our case, we're looking for labels...

Community.png

Delivery notification is not sent to custom store!

Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been suc...

Ansh by First-timer
  • 110 Views
  • 1 replies
  • 0 kudos

Global Post Tracking Link Updated Needed

I use the shipment notifications, they are great! But now with using Global Post, when a customer click the tracking number the link goes to USPS. Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tr...

USPS Scan Forms Not Registering/Updating Pickup Scans

For the past week or so, we have been having issues with our scan forms. We are not new users, using scan forms for ages, and our postal carrier is not a rookie either.We print the form as usual, including all the shipment for USPS for the day. Our p...

sales135 by New Contributor
  • 900 Views
  • 13 replies
  • 2 kudos

Multi- Package Presets

Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3...

Bshaffe by Rookie
  • 53 Views
  • 0 replies
  • 0 kudos

Emails going to SPAM

Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had s...

Screenshot 2025-01-15 at 7.47.00 AM.png Screenshot 2025-01-15 at 7.58.37 AM.png Screenshot 2025-01-15 at 7.56.55 AM.png

Request for Metric to Measure Timely Deliveries

It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavil...

Customizing a Packing Slip

Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify. Has anyone figured out how to do this?

kami by First-timer
  • 79 Views
  • 1 replies
  • 0 kudos

Email address change on shipped order

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...

Feature Request - Postage Invoice

Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......

LowCAC by First-timer
  • 102 Views
  • 1 replies
  • 0 kudos

Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 5142 Views
  • 6 replies
  • 0 kudos

Canada Shipping Tax Report

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.

NYRAdmin by New Contributor
  • 1333 Views
  • 5 replies
  • 7 kudos

Feature Request

Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as th...

sc2 by First-timer
  • 98 Views
  • 1 replies
  • 0 kudos

Combine SKUs on packing slip

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from t...

Daylon by Occasional Contributor
  • 146 Views
  • 3 replies
  • 1 kudos

Automation Rule: Assign Orders to Multiple Users

Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...

User_EP by New Contributor
  • 305 Views
  • 2 replies
  • 1 kudos

No Shipping Option

I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though. Can you give people the option for no shipping / label required for this i...

Bundles on Packing Slips and Pick Lists

The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar...

agarric by New Contributor
  • 345 Views
  • 5 replies
  • 0 kudos