Starting today, the system is prompting me to agree to enable and agree to DDP. I do not want DDP. I do not want to ever agree to pay the customer's duties and taxes, and never will.Support told me an update had checked this option to enable this in ...
Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed t...
We desperately need a HighLevel to ShipStation integration. We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders....
Why must we now refresh the SS Connect connection every day? I go to print my first label and I'm told the printers are no longer connected.
We're experiencing an error with Bundles and Inventory sync and have reached out to support some time ago. I'm wondering if anyone else is experiencing the same issue or if this is somehow something we've caused. In short, a bundle which has multiple...
This issue was brought up about 3 years ago and the pop-up tiles are still popping up. They pop up all the time. They let me know I purchased postage. They let me know I'm printing a label. They let me know I'm printing a packing slip. I already know...
My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended t...
Hi everyone,I noticed a limitation with the Etsy integration in ShipStation.If an Etsy listing does not have a SKU, the sku field in ShipStation’s API contains the Etsy listingId.If a SKU is assigned on Etsy, ShipStation’s API only returns that SKU, ...
When viewing products, the 'Categorize' dropdown to mark bulk selections is sorted alphabetically (as expected), yet when viewing a product individually and trying to select a category, the dropdown I believe is sorted by [created date] which is very...
I'm very excited that ShipStation has created the new Inventory Sync tool, that it works with so many stores and now works with bundles. I'm currently using another tool to manage inventory, but would much rather ShipStation handle it.Having said tha...
We are a new ShipStation customer and are very pleased with the product and support so far. We are migrating from our old order management system, 4Psite, which is permanently shutting down on October 31, 2025.We've encountered a critical issue for o...
I completely understand the need for your warehouse team to access and print external shipping labels directly from ShipStation, and I appreciate you bringing this concern to our attention. I’m here to help! At this time, ShipStation doesn’t support ...
Please add new automation rule option for choosing the shipping account. We have a UPS and a Fedex account for 2 different warehouses and it would be great to say if a package is shipping from warehouse 1 automatically only shows the UPS 1 and Fedex ...
Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field...
Has anyone else experienced this problem? I have had support tickets in with ShipStation multiple times over the past few years with no resolution.We use the default packing slip, and have found that whilst the subtotal is correctly showing inclusive...
Allow the ADDING of products to an order via Automation Rules.Currently, we have a customer who occasionally wants to add a product to all of their shipments (i.e. a catalog or announcement sheet)Currently we have a RULE to TAG all incoming orders fr...
Hello, Is anyone else having issues printing the EOD form? When I select the orders to close the page goes blank and I don't get a chance to print the form. I have to close shipstation and then go back in and go to the shipment section and then selec...
It would be nice if you could view if a picklist/packing slip has been printed under the orders tab. This way, if multiple people are printing pick list's it would be obvious as to what is actively being packed. Currently you can only see this inform...
I'd like to submit a feature request. Shopify has great sets of rules to auto-assign an order to the best location base on different criterias. However, this value is not available on Shipstation's order page. Shipstation has access to this value, bu...
HiIt would be great if you could add a “Skip Item” option that allows users to temporarily bypass an item during picking and return to it later. Having the flexibility to continue picking without interruption would be a valuable enhancement for many ...
Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...
We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to usi...
Hi, we are based in the UK and have had trouble over the last week with shipstation connect. It is not working, cannot find the printer, won't start at all or when we did finally get it to work today the labels it was printing were tiny (nothing chan...
Hello,Shopify just added the Bin name to its products. Does anyone know how we can added to the packing list?
Hello,It would be useful to have an option to have the line item details for each product show on the scan to print screen when you have scanned an order.Thanks,Mark
Hello! I’ve been a longtime Shipstation user. I just bought a new computer and first thing I did was try logging into ship station. I was left with an error message that stated “we were unable to fetch the captcha token”. I’ve tried clearing my cooki...
When we ship $0 international warranty orders we need to add the following statement.“No commercial value. Total value for customs purposes only.”Currently, in the customs declaration section there is not an option for a note. Can we add a drop down ...
When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION ...
Hello! anyone else having issues with Shipstation today!Error Details Request failed with status code 504. Url was /seller
Our fulfillment center is really needing to sort by SKU and then order, but ShipStation doesn't allow tier sorting which is making their job hard when it comes to packing orders. This is VERY much needed ASAP as we are a Christmas Business about to r...
