I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...
The Client uses Shopify and this is what the packing slip currently looks like:Packing Slip Its separated with pipes and currently have no idea how to separate them. Is there a process on Shopify that I can manipulate to send ShipStation only the par...
Shipstation support said unfortunately we are not able to process a multi piece shipment return. This would be a great feature. Does anyone know a workaround for this?
Good evening - Hoping that a more publish shaming of ShipStation might get someone to actually consider picking up a telephone and calling a customer.. wait, who am I kidding, these SaaS companies like ShipStation think that they are too busy to talk...
We use Spotify and the template we want to implement consists of a couple things. The first is the packing slip itself, and even the packing slip doesn't have everything we need. The second is a returns form that lists the items the customer is retur...
I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...
I run a laboratory that I need to send clients labels to send product to our business. How do I create labels to send to my clients if they don't have shipstation.
The total amount you collect from a customer is taxable in most countries (EU/UK/Canada/Mexico/Australia/etc). (Product Total, shipping paid by customer, insurance paid by customer, minus discounts given to customer). The ONLY thing Shipstation inclu...
So search by tracking number does NOT work in the Shipping tab. It does work in the Orders tab. This makes no sense.
I "upgraded" to the new version of ShipStation Connect yesterday. Now, when using my scale to ship a package, the totally wrong weight is entered. Anybody else run into this problem? It is very frustrating having to manually enter in the weights.
It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue bein...
Hi Even though the batch was not printed at all, it is showing that labels have already been printed. What should we do?
When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from"....
I cannot access my account due to Seller Maintenance happening. When will this be fixed please?
We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring...
I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out. Any advice, Shipstation?!?
I've never understood why Shipstation does not let me make changes to order lineitems. I CAN do this for orders created manually, but not to orders pulled in from my store. This would be helpful overall, but especially since Shipstation does such a m...
This is beyond ridiculous.
Today I received an email that said a new SS connect is out with "new features"... is this trap? Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came...
I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there. However, the tracking number shows "Delivered" to this central location a week ago (Jul...
In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped. Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I'...
A little heads up would have been appreciated!
Reached out to support but got no answer so trying here. Before the last update our shipment notification email sent to buyers after a purchase used to show the product(s) purchased in the email with links where the buyer could click and get forwarde...
We have to ship each item separately as our items are "oversized" and cannot be combined. Before the SP-API switch, we were able to split our Amazon Prime (Buy Shipping) orders in ShipStation. Not multiple packages, but split orders. This would integ...
I have created a Ship Station iOS application that enables the customer to check whats going on with their store while about and about. You can also see what products are needed for that day and also if you have any overdue orders. I am working on mo...
There is no clear information. One time I used it, the shipment went through from the US to Canada and I never got a bill or anything. The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they w...
I had a suggestion about when a postage label fails to print due to an error. When the label fails, we get a notification in the label queue that says "8 completed 2 failed" with the option to download the labels and the pick list. Please see the ima...
When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This wou...
Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample: {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","...
