ShipStation Features
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Email Pick Lists

HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.

tobyh by New Contributor
  • 15 Views
  • 0 replies
  • 0 kudos

Return Shipment API

We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take ...

info565 by First-timer
  • 1225 Views
  • 3 replies
  • 4 kudos

VEEQO

Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.

OH2U by Rookie
  • 52 Views
  • 0 replies
  • 0 kudos

Deleting and Editing Customers

Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edi...

pgbm by First-timer
  • 244 Views
  • 1 replies
  • 2 kudos

UPC Codes Disappearing From Product Records

Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...

JG95 by Occasional Contributor
  • 255 Views
  • 4 replies
  • 1 kudos

Bug Report: Split and recombine fails with error

HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...

Sliceworx by Occasional Contributor
  • 84 Views
  • 2 replies
  • 1 kudos

Email address change on shipped order

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...

Shopify Customer Notification

The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...

[Feature Request] Add GST for Tax Identifiers

Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...

Thor by First-timer
  • 222 Views
  • 1 replies
  • 1 kudos

View history of fill time SLA

We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 ho...

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This page isn't working Error 401

Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't reco...

address.png not working.png

Mark Orders as Shipped in Bulk

I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...

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Grizwolf by New Contributor
  • 123 Views
  • 1 replies
  • 1 kudos

Address validation - Revert

I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type ...

Ede by New Contributor
  • 72 Views
  • 0 replies
  • 0 kudos

New Feature Requests

We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to usi...

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 4123 Views
  • 10 replies
  • 17 kudos

Shipment and delivery emails suddenly stopped sending.

Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...

TylerM by New Contributor
  • 337 Views
  • 1 replies
  • 0 kudos

How to track inventory for eaches and cases

Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-asse...

JG95 by Occasional Contributor
  • 112 Views
  • 0 replies
  • 0 kudos

Pick List showing INVENTORY location

I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...

matttty by New Contributor
  • 132 Views
  • 0 replies
  • 1 kudos