ShipStation Features
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Suppress phone number from label!

PLEASE add an option to suppress the Phone Number from the address block. Who in their right mind would want UPS or FedEx to leave a package outside of their home or business only for some porch pirate to steal your package and now the thief also hav...

Clean up label design (address blocks)

Your FedEx label looks messy. Return and Ship To address blocks have blatant spaces when any fields are empty. For example instead of: Mike Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith 123 Main Street Seattle, WA 98207 Why the...

API Documentation and error.

Hi everyone,I'm new user for ShipStation, we received a exception sometimes with Deserialize json object probably any record broken at production. I running in my dev test with the same configs files and I don't receive any exception after run to man...

LucasDj by New Contributor
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Shipping Manifest Report

Is there a way to sort the Shipping Manifest Report? When I export it to an excel file I get an error message saying that all merged cells need to be the same size. If I unmerge the cells it wrecks the report. It would be nice to also generate this r...

Magento 2.4.4 Shipstation live rates

I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront...

TSFUSION by New Contributor
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Inventory Management

Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??

Hack to change Ship Date

Currently my ecommerce site lists a future ship date for some orders (imported from Amazon), and so the ship date in Shipstation is incorrect. I'm trying to find a hack to automatically change the ship date to "Today" - there is no attribute in Autom...

birdsafe by Occasional Contributor
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  • 1 replies
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Shipping Cutoff date not working... Again...

We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...

NEV by Contributor
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Need Ability To Restrict Users By Selling Channel

We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would ful...

MAJOR PROBLEM WITH COMBINED ORDERS!

SS doesn't calculate the totals correctly for combined orders. This feature is useless! The wrong amount gets into all reports and messes up monthly/yearly stats! The only reason we still haven't moved to a new platform is that SS keeps our reports f...

SS 2.png SS 1.png
emarkhasin by Occasional Contributor
  • 207 Views
  • 6 replies
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Combine shipments

How do I fix this issue? When I combine orders, the window freezes? BTW by removing the human support was a typical bait and switch on the service with SS. Please let us know how to get questions answered when dealing with your software. Horrible! 

Screen Shot 2022-11-11 at 3.51.25 PM.png

Combining orders gives us troubles

My shipstation Christmas wish list gets bigger and bigger everyday. For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, ...

NEV by Contributor
  • 112 Views
  • 1 replies
  • 1 kudos

Automation Rule to cancel SKU

If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...

Davidc by Occasional Contributor
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Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
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Using Custom Packages

We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...

Multi Package Shipment.jpg My Custom Packages.jpg
DBullock by New Contributor
  • 161 Views
  • 3 replies
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Dropping devices (printers & weigh scale)

We use Shipstation Connect to talk to our printers and weigh scale. Connect seems to be, somewhat regularly, dropping the connections with these devices. We also find when it happens, Connect needs to be re-installed too. The printers & scale are loc...

MrCroquet by Occasional Contributor
  • 226 Views
  • 8 replies
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Keeps kicking out Document Settings

Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of ...

birdsafe by Occasional Contributor
  • 233 Views
  • 9 replies
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iPad/iPhone web view broken - no top menu bar

There must have been a breaking change to the web app. Our crew using iPads can no longer see/accerss the top menu bar and therefore cannot get into the Scan to Verify mode. The iPads range from running iOS 15 to 16 so it is not any recent update on ...

scmsteve by Contributor
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  • 2 replies
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Rest API, Create Account

Hello there, I'm trying to integrate shipstation REST API in my product that is based on express.js and react.js. Whenever I try to hit the register account API call (https://www.shipstation.com/docs/api/accounts/create/) I'm getting some server-side...

panther by First-timer
  • 134 Views
  • 1 replies
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Addition to Split Ship

I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to sp...

Barcodes on the Order Summary report are unscannable

Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...

Barcodes Comparison.jpg
epommerer by Occasional Contributor
  • 136 Views
  • 2 replies
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