Hi everyone,I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to c...
CS-Cart 4.6.3 was released October 31st, 2017 and they're now on 4.17.2 with Multi-Vendor versions now (like ETSY with multiple sellers).CS-Cart has dramatically grown since 2017 and many software owners are in need of a new module that'll support th...
Pretty obvious bug
Hi all - We have multiple Shopify stores connected to our ShipStation account. Is there a way to restrict who can see what store? For example, we need person A to see Store 1 only and person B to see Store 2 only, but I want to be able to see Stores ...
I know this gets periodically mentioned and/or requested... I just can't get over the shear lack of customizations to the picklist. For us, the biggest single thing that would make life way better would be: Being able to have larger image thumbnails....
Howdy Shippers,To those using the new pick to tote feature, how are you all finding it?Any tips would be grand!One thing I have noticed is the product images are not showing on the screen.CheersSR
Obviously, the tariff situation in the US has brought a lot of challenges, and we’re grateful that many helpful tech features have already been implemented. One thing that would make our lives much easier in dealing with this situation is inventory s...
Currently, any SKU that is active in ShipStation Inventory syncs to *all* marketplaces selected as targets in the Inventory Sync add-on, regardless of the listing’s status on the marketplace itself.The problem: this causes "deactivated” or “closed” l...
URGENT FIX PLEASE! This is a feature request but wanting you to fix what's not working. Our fulfillment center needs to sort and print our shipping labels by BUYER and the option shows available for them to do. However, when the labels print, it igno...
Canada post has a special partnership they launched with Zonos for tariff/duty collection in order to offer a DDP service. We have an account with Zonos through* Canada Post, and the Declaration ID that Zonos returns to canada post is all done in the...
We use Cin7 as our selling channel and the invoice number in Cin7 comes through as the order number in ShipStation. It would be great to add a feature that allows us to pick what field in Cin7 should be used at the order number in ShipStation.
The order # - 112979024-1, is an order from Overstock/BBB. Ship Station imports the marketplace sku instead of supplier sku from Overstock. For every overstock orders, we're facing the same issue. Because of this, our 3PL finding it hard to process t...
Today we had an issue with a shipment. It was an order that was shipped on October 21st via USPS, however the Post Office never scanned it in. Because there was no scan we couldn't make an insurance claim, and we had to refund the customer for the or...
I'm struggling to understand the implementation of this new duties and taxes feature for DDP shipments. Every quote to the UK so far overwhelmingly exceeds the appx 20% in VAT we would otherwise get billed. Moreover, how are we even supposed to get o...
Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same char...
If there's not enough postage funds in my account for the remaining outgoing orders, I receive an insufficient funds notification and ShipStation won't print the remaining needed postage. I currently need to manually replenish funds and then go back ...
Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...
I do not have any use for an AI assistant in ShipStation. The huge green gear is very distracting and sits directly over the create label button. How do I disable this feature?Thanks.
I'm getting this error for an imported order:Reference field 1 exceeds max character limit (max length 50)Which line in an order is the reference field? There are no custom or other fields in this order, and there aren't in the upload. I use this upl...
I just combined three orders in error when there only should've been two. What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined. I could not figure out how to go back to before I mad...
I operate a 3PL warehouse and use ShipStation as a WMS. When I create shipping labels for my customers’ orders, I use different types of shipping boxes depending on their needs.I would like to scan the box barcode during order fulfillment and have Sh...
So if I read this right, Ship Station is charging me 30% per label to use Refund Assist? Shouldn't that be a feature that SS provides in it's platform? Just another gouge....
I'm suggesting a new feature that would be most helpful. I would love to be able to pull a report on all orders that have not been shipped yet. For instance, in my situation, I would love to know how many of each product sold that I have left to get ...
Hello. Recently, our ShipStation was updated, and they changed the layout for shopping shipping rates. Ours used to show all the shipping rates and had them listed in ascending order. So once the rates load, we normally choose one of the top options ...
The “Receive Inventory by Scanning Item Barcode” feature is very useful.However, it would be even better if we could also scan the location barcode during the receiving process.Currently, after scanning a product to receive it, I still need to manual...
Hello! I’ve been a longtime Shipstation user. I just bought a new computer and first thing I did was try logging into ship station. I was left with an error message that stated “we were unable to fetch the captcha token”. I’ve tried clearing my cooki...
Why must we now refresh the SS Connect connection every day? I go to print my first label and I'm told the printers are no longer connected.
I am getting ready to print out our morning packing slips. Shipstation Connect is on and all of my printers are connected. However, when I select the orders I need printed, I am only given the choice of "Print to PDF". I understand that I can continu...
When viewing products, the 'Categorize' dropdown to mark bulk selections is sorted alphabetically (as expected), yet when viewing a product individually and trying to select a category, the dropdown I believe is sorted by [created date] which is very...
I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developer...
