ShipStation Features
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Printing Labels by Buyer not Order

URGENT FIX PLEASE! This is a feature request but wanting you to fix what's not working. Our fulfillment center needs to sort and print our shipping labels by BUYER and the option shows available for them to do. However, when the labels print, it igno...

Sku Mapping Issue

The order # - 112979024-1, is an order from Overstock/BBB. Ship Station imports the marketplace sku instead of supplier sku from Overstock. For every overstock orders, we're facing the same issue. Because of this, our 3PL finding it hard to process t...

FTH by New Contributor
  • 258 Views
  • 1 replies
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AutoRefund Feature Causing Issues

Today we had an issue with a shipment. It was an order that was shipped on October 21st via USPS, however the Post Office never scanned it in. Because there was no scan we couldn't make an insurance claim, and we had to refund the customer for the or...

BUTLERMUSIC by Occasional Contributor
  • 299 Views
  • 1 replies
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Customs Form, Description of Goods Field Cut Off

Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same char...

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cy by Contributor
  • 264 Views
  • 1 replies
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Auto-replenishment of shipping funds

If there's not enough postage funds in my account for the remaining outgoing orders, I receive an insufficient funds notification and ShipStation won't print the remaining needed postage. I currently need to manually replenish funds and then go back ...

FieldTorq by New Contributor
  • 261 Views
  • 2 replies
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Shipstation Customer Service DOES NOT RESPOND

Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...

How do I remove Shippy?

I do not have any use for an AI assistant in ShipStation. The huge green gear is very distracting and sits directly over the create label button. How do I disable this feature?Thanks.

ctobin by Occasional Contributor
  • 262 Views
  • 1 replies
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Uncombining Orders

I just combined three orders in error when there only should've been two. What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined. I could not figure out how to go back to before I mad...

Refund Assist

So if I read this right, Ship Station is charging me 30% per label to use Refund Assist? Shouldn't that be a feature that SS provides in it's platform? Just another gouge....

JKing by Contributor
  • 287 Views
  • 1 replies
  • 1 kudos

suggestion for a new feature

I'm suggesting a new feature that would be most helpful. I would love to be able to pull a report on all orders that have not been shipped yet. For instance, in my situation, I would love to know how many of each product sold that I have left to get ...

bailey3 by First-timer
  • 254 Views
  • 1 replies
  • 0 kudos

Fastest/ Cheapest Shipping Option

Hello. Recently, our ShipStation was updated, and they changed the layout for shopping shipping rates. Ours used to show all the shipping rates and had them listed in ascending order. So once the rates load, we normally choose one of the top options ...

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LaurenRR by First-timer
  • 297 Views
  • 1 replies
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Scanning Location Barcode while receiving inventory

The “Receive Inventory by Scanning Item Barcode” feature is very useful.However, it would be even better if we could also scan the location barcode during the receiving process.Currently, after scanning a product to receive it, I still need to manual...

Emrah by Occasional Contributor
  • 252 Views
  • 1 replies
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Unable to Fetch Captcha Token

Hello! I’ve been a longtime Shipstation user. I just bought a new computer and first thing I did was try logging into ship station. I was left with an error message that stated “we were unable to fetch the captcha token”. I’ve tried clearing my cooki...

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Can only print packing slips to PDF?

I am getting ready to print out our morning packing slips. Shipstation Connect is on and all of my printers are connected. However, when I select the orders I need printed, I am only given the choice of "Print to PDF". I understand that I can continu...

Custom Store integration

I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developer...

mjordan93 by New Contributor
  • 906 Views
  • 4 replies
  • 1 kudos

HighLevel Integration

We desperately need a HighLevel to ShipStation integration. We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders....

LaurenS by New Contributor
  • 299 Views
  • 2 replies
  • 0 kudos

New feature add to receiving stock

Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the s...

FedEx DDP Forced even though disabled

Super Frustrating!Since we were forced to agree to that DDP popup agreement that blocked our shipping until doing so, we are now forced to ship DDP even though it is disabled in our settings:And the shipment, which no longer has the shipping option o...

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Importer of Record Automation with UPS

Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed t...