ShipStation Features
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Shipstation customer service - Very disappointing

Wow- for such a great product Shipstation has seriously dropped the ball on customer service! Today I attempted to log in and ship a few orders from the weekend- Log in was fine- BUT THEN............ The system kept asking me to change my subscriptio...

CW by First-timer
  • 6 replies
  • 3 kudos

Ability to sort or filter on the Batch Assignment

I have a subscription box business and occassionaly add something that has a sizing component. I manually add the orders to a sizing batch. It would be great to be able to filter out the order that have already been added to a batch to make this a fa...

Auto Split Orders based on Order Item Properties

When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...

jnielsen by First-timer
  • 0 replies
  • 0 kudos

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

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Re-Arranging Custom Shipstation Views

We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a...

steve14 by New Contributor
  • 1 replies
  • 3 kudos

new Custom View Tabs

so the biggest complaint that I have about the new custom view tabs is the fact that when you click on a tab, it moves that tab to the far left and "reorders" the other tabs.. makes it difficult to have work flow when the things you are creating to h...

luckdragon by Occasional Contributor
  • 2 replies
  • 1 kudos


 I have been trying to chat since yesterday? I can not ship international shipments. The tickets all have errors-- they are configured on our end as usual.What is going on?Also -- as of this morning -- all shipments are printing duplicate tickets!!

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glam by Occasional Contributor
  • 5 replies
  • 3 kudos

International Shipping Errors -- Again

I can not print international shipments-- what is going on? This has been happening on and off all month. I'm so over it. We had issues on Friday, printed several. Now we can't print international again becuase we keep getting odd error messages.No o...

Screen Shot 2023-09-12 at 1.12.22 PM.png
glam by Occasional Contributor
  • 0 replies
  • 0 kudos

Importing orders manually is not working

Hello everyone, are any of you experiencing issues importing orders from Squarespace to ShipStation? Currently, we are unable to import orders into ShipStation. Is there ongoing maintenance on the site, or is there another issue at hand? Please, any ...

Cha by New Contributor
  • 0 replies
  • 0 kudos

New Layout broke everything

I don't think it's a coincidence that the day the new shipping window layout was pushed out, everything broke. Do you guys do any prelaunch testing or do you just let the new code rip on the production servers? It's one thing that shipstation connect...

Bobby_M by Contributor
  • 1 replies
  • 3 kudos

Combine Shipments option now auto-selecting all orders

When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.As of 05/09/2023 it now includes all orders for that...

andrew9 by Contributor
  • 2 replies
  • 1 kudos

new layout is bad

old layout had better features that missing in the new one why did it change can shipstaion put old features in the new lay out please

ozie27280 by Frequent Contributor
  • 0 replies
  • 2 kudos

Export does not correctly display Shipping Paid field

If you add the Shipping Paid and the Rate fields to a view, you can see what the customer paid and what the quoted rate was for the order. However, when you export it, the Rate field remains correct but the Shipping Paid field changes to match the Ra...

Craig by Occasional Contributor
  • 0 replies
  • 0 kudos

Custom Packing Slip - [Ship Time] field

It would be really nice to get a "Ship Time" field placement when creating custom packing slips.We would use this along side the [Ship Date] placement to help monitor efficiency. Our company likes to keep track of when our shipping team are processin...

The reports do not show adjusments

We have been getting charged extra charges for shipments. One was for an extra $113None of the balance or shipping cost reports show these adjustments. We were not told about any of these adjustments. I am now finding out about these adjustments afte...

Drahbari by New Contributor
  • 0 replies
  • 0 kudos

Automation feature thats missing

If you want a customer's PO number to appear on a stamp, for instance on FEDEX, You need to add it manually to the"Custom Field 3". You'd be shocked to find out that you cannot set up an automation for this.What should happen is, you should be able t...

JerkFit2 by Occasional Contributor
  • 0 replies
  • 0 kudos

Custom Packing Slip

Hi, I'm trying to make the lines on my 4" x 6" packing slip thicker as it keeps getting stuck on my label printer and skipping the text below, but am not able to find how to change it. Specifically, the lines on the boxes around "Description" and "Qt...


Print is still greyed out

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right?

ShipStation Connect disconnecting on New Layout

In July, we tried the new layout on 2 out of 3 of our shipping stations. Throughout the couple of weeks we were on the new layout we had almost daily issues with ShipStation Connect disconnecting and not being able to process orders until we reconnec...

laura2 by New Contributor
  • 1 replies
  • 3 kudos