Print stamps from shipstation?
How do I print stamps from shipstation? The instructions in Help do not work. Thanks!
Forum Posts
Launch/log in issue
I have to restart my Mac every time I want to use ship station connect to print labels for my business. Am I dumb? I might be but plz someone help lolThe app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac ...
Canceled Stamps.com when I opened Shipstation now get error codes.
I was using the free trial of ShipStation, and when my free trial was over I decided to stick with it. I did not realize that you have to keep your stamps.com account open, and not wanting to pay for 2 shipping platforms I canceled my stamps.com acco...
Deducting Inventory Count
Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...
Parent sku
Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can bu...
Why is there no chat widget?
I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier t...
new requirement for "HSTariffNumber"
As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'...
Global Post
Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...
Etsy shops failing to import orders for last 48hrs
Shipstations most basic feature of importing orders has been failing on several of our stores for the last 48hrs.Some shops connect and import orders, some shops fail and report 'An error occurred attempting to update orders: We encountered an error ...
Date Range Selector doesn't work - BUG Report
This is crazy, BUT it seems that they broke the basic function.Select Last Month: https://prnt.sc/19HkyKAe-C6MClick apply and check the date range: https://prnt.sc/RFfrPcg1b1jQ - Look the data is pulled correctly, but who knows now? Same if you selec...
Text on bottom of packing slip
I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather...
Customer List
Is there a way to delete your current customer list?
Locked out of my account
My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.
Feature Request: Ability to list selling channels in custom order, rather than default alphabetical
I have several stores, and they are listed in alphabetical order. I would like to be able to change the list so I can group store types together.
Weight not properly importing from shopify
Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it ...
Discount and Gift wrapping line items being erroneously added to Etsy orders
The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:1. “Discount” of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for ...
Customs Declarations - Customers Overpaying Duties
The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in ou...
Order Search by Order Number returning multiple results
We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support co...
On Hand Quantity - Viewable, But Not Printable on Packing Slips
On the orders detail screen we show current inventory. "Stock" shows both Available and On Hand. These fields cannot be added to our custom packing slips and would be so beneficial. We print all of our packing slips and head into the warehouse to pul...
Feature Request - Auto Close 'restore order' flyout
Can you make this automatically go away just like any other flyouts on the top right, similar to 'label has been created' flyout, etc.
Quick Ship / Label Queue
I am using the New layout. Quick Ship is activated. After selecting a batch of orders and selecting "Create + Print Label," the orders leave my awaiting shipments area. After this, nothing prints from my printer. Instead, i have to go to the label qu...
Quoting tool is incomplete and inaccurate - needs at least insurance options
Hello,It's unfortunate that the "Rate Browser" tool doesn't have the same options as when processing an order. Therefore, since the quoting options are very limited, the quotes are not accurate. UPS charges for insurance for shipments over $100 at $1...
Validating Addresses sometimes just doesn't seem to work easily
Validating addresses seems to be glitchy in shipstation ... most times it works flawlessly, but every once in awhile it just doesn't work at all.I've gotten good at 'spotting' simple errors in an address or things that sometimes a customer adds to cl...
Create Automation rules from ShipperHQ Data
Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...
Option to apply the reorder threshold to the total inventory instead of each inventory location
We have a picking location and a warehouse and keep stock at both locations. When I set a reorder inventory I would like to have the option to be able to only get a notification if the total inventory is below the threshold.The reason behind this is ...
Label Messages with Amazon Buy Shipping
Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING. Unless ShipStation implements this feature, I will likely be switching. Please add this feature. Thanks
Adjust/Correct orders after shipping in exceptional circumstances (admin only)
We have created a manual order, and shipped it however it contained an error. The order was entered with a QTY of 1000 instead of 10. This has meant all of our reporting looks completely out of wack, and there is no way to correct this. Hard to belie...
Scan to Verify Reporting
I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...
Error message when closing USPS shipments
I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...
software bug detected GlobalPost shipping
There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase ...
