ShipStation Features
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Deleted my main Stamps.com account - Now what ?

Hey Everybody, I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one ...

Rethink the KG & Grams separate boxes

Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...

Insurance

When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?

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R2D2 by First-timer
  • 106 Views
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UPC Codes Disappearing From Product Records

Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...

JG95 by New Contributor
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New Layout More Steps to view promo code

In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer addr...

Harmonization Code Requirement missing after update

Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization code...

GRH by New Contributor
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Faster way to update product listing?

Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate ...

FlatBike by New Contributor
  • 131 Views
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Down arrow hotkey not selecting orders (New Layout)

Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send d...

tzeidell by New Contributor
  • 90 Views
  • 0 replies
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Use Custom Filed for Amazon Orders for Amazon Shipping

It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping. In our case we import a different order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels. We already import the Amazon Or...

sal2 by First-timer
  • 112 Views
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Resolved! Can I create a second shipment in the same order?

I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to ...

Product Images Not Working

Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...

HBC by New Contributor
  • 312 Views
  • 2 replies
  • 1 kudos

Adding an external image URL to a packing slip

Hi! I'm trying to add an external image url to packing slip templates.It will only appear when adding "src.shipstation.com" to the front of the image URL, which servers as a resizer.Without this, only a small white box will appear.The problem is the ...

RobertMc by Occasional Contributor
  • 4746 Views
  • 8 replies
  • 1 kudos

create another shipment for a prior order

In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the ...

Faire and Shipstation Integration Cost Request

We need shipping cost information pushed back into Faire in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first pla...

andie4 by First-timer
  • 156 Views
  • 1 replies
  • 1 kudos

Piling on on the new layout - not designed for me

I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? W...

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ssskeptic by New Contributor
  • 384 Views
  • 6 replies
  • 18 kudos

UPS CTP Large - missing produt bundle features

Hello,We are prepaid with shipstation through our UPS CTP Fund. It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold. Is this an oversight for these UPS prepaid accounts? IT seems the gold...

mattrav05 by New Contributor
  • 229 Views
  • 2 replies
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Resolved! Customer email notification with a single lable

Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks...

Mythic66 by Occasional Contributor
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  • 2 replies
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Packaging Type "Defaulting"

I was hesitant to post this in "shipstation features" because i don't see a world where this is useful to anyone, but here it goes:For orders in my batch, I frequently compare prices between the following Shipping SERVICES: "USPS Priority" and "UPS G...

New layout

Inputting shipping information, with legacy it was all right there on the right side screen no scrolling needed to get all the information inputted. Now I have to scroll down to get everything so it is notas simple as just click input. Also not havin...

What was wrong with the old layout?

I don't like the new layout. What was wrong with how it was before? You didn't make it better, you made it confusing and complicated. Before, if I needed to reprint a label, all I had to do was check a box and click print. Now I have to click an icon...

Swappart by Frequent Contributor
  • 221 Views
  • 2 replies
  • 3 kudos

Name required for both Name AND Business?

Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks

forceshock by Occasional Contributor
  • 2073 Views
  • 12 replies
  • 15 kudos

Pick Lists or Packing Slip

It would be nice if you could view if a picklist/packing slip has been printed under the orders tab. This way, if multiple people are printing pick list's it would be obvious as to what is actively being packed. Currently you can only see this inform...

New2Ship by New Contributor
  • 141 Views
  • 0 replies
  • 3 kudos

TikTok Integration

Does anyone know if Shipstation provides integration to the TikTok shop? I am very much in need of this integration. I believe a lot of people are asking the same question already, but I just want to see if there are any updates from the officials.Sh...