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Stock Levels

Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation sup...

Screenshot 2025-03-04 at 11.38.22 AM.png Screenshot 2025-03-04 at 11.39.09 AM.png
HighGear by First-timer
  • 129 Views
  • 1 replies
  • 0 kudos

UPS scanning packages

I heard from a UPS driver that they can scan packages but there is a fee. Has anyone else heard this or have this done, if so what is the fee?

PR by Occasional Contributor
  • 160 Views
  • 1 replies
  • 0 kudos

Multiple Ship Tos

I use Big Commerce Out of the Box that offers customers the ability to place one order shipping to multiple addresses, especially useful at the holiday season. As of this writing, ShipStation doesn't have the ability to ship orders to multiple ship-t...

bselv by First-timer
  • 132 Views
  • 1 replies
  • 0 kudos

Request: add ability to scan parent UPC code in bundle

Hello,I'm requesting that Shipstation consider adding the ability to scan the UPC of the parent product in a bundle. For instance, we sell direct to consumer and B2B. When someone orders on our website, they order eaches/bags. When B2B orders, they o...

ShipItUp by Occasional Contributor
  • 159 Views
  • 1 replies
  • 0 kudos

Update 'Deliver By' Date via Shipstation API

Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be updat...

Difference between New Order and New Items webhooks?

I cannot seem to find a difference between the On New Orders and On New Items webhooks. Both trigger when a new order is imported. You'd think New Items would trigger only if there's a change to an item in an order, but I've observed that making a ch...

NickH by New Contributor
  • 195 Views
  • 2 replies
  • 0 kudos

Printers question

Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.

Plaw by First-timer
  • 159 Views
  • 1 replies
  • 0 kudos

Allow Product SKUs to be edited/updated

Our client uses product SKUs to include picking locations to aid their fulfilment team. On occasion the locations need to change but we cannot edit product SKUs in Shipstation and have to create a completely new product. Please can this basic functio...

olnerpsm by New Contributor
  • 173 Views
  • 1 replies
  • 0 kudos

Cant change UPS Ground from a Flat Rate to a "Live" Rate

Cant seem change UPS Ground from a "Flat" to a "Live" Rate. The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any...

APC by Occasional Contributor
  • 154 Views
  • 1 replies
  • 0 kudos

Bulk UPS Label Creation Without an Order in ShipStation

Hi ShipStation Team,I hope you're doing well. I wanted to check if there's a way to generate multiple UPS labels in bulk without creating an order. I understand that the Rate Browser allows creating single labels without an order, but currently, ther...

Anil1 by First-timer
  • 169 Views
  • 1 replies
  • 0 kudos

Pissed about API v2 Pricing

I just want to comment at how disappointing Shipstation has been, as a monopolistic company. Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for ...

teamLA by Contributor
  • 477 Views
  • 3 replies
  • 3 kudos

Edit History for Notes

Hi all,I find this feature would be quite helpful for us, but it’s currently unavailable. I believe it could be essential for others as well—I’d be surprised if we were the only ones needing it.In our workflow, we frequently add new notes under Note ...

Note History.JPG
JackBelts by New Contributor
  • 153 Views
  • 1 replies
  • 0 kudos

Login Verification Method

I appears that new security is requiring an verification code sent by email. A text option needs to be added. The login page is already slow to load. Having to wait for an email does not help.I would also like the option to determine how much time pa...

michael18 by New Contributor
  • 524 Views
  • 3 replies
  • 0 kudos

Has anyone enabled Inventory Sync yet? How well does it work?

I'm very excited that ShipStation has created the new Inventory Sync tool, that it works with so many stores and now works with bundles. I'm currently using another tool to manage inventory, but would much rather ShipStation handle it.Having said tha...

DCB by Occasional Contributor
  • 1852 Views
  • 11 replies
  • 8 kudos

Font Choice Across Main Platform

Have a way to change the font in Shipstation overall. The font is so narrow now and hard to read when under my main orders, shipments, and products section. Fonts like Arial, Calibri, or Open Sans are much better than the narrow one being used—just a...

Refresh

Only recently I have needed to Refresh the Connection in ShipConnect. Up until a few weeks ago this was not an issue. I tend (past tense now) to print remotely and so what I now error each morning without a refresh I need to log into my computer rath...

Magento 2.4.4 Shipstation live rates

I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront...

TSFUSION by New Contributor
  • 4092 Views
  • 7 replies
  • 1 kudos

Add functionality for Shopify exchanges

Please add in support for the new Shopify Exchanges feature.https://help.shopify.com/en/manual/orders/refunds-returns/exchangesWe have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disapp...

danny10 by First-timer
  • 2425 Views
  • 11 replies
  • 5 kudos

Email Notification Replies

I now understand that Email Notifications are "no-reply". It would be awesome if customers could reply directly to these emails. However, if this is not possible please add a line of text on "https://ship15.shipstation.com/settings/emailtemplates" th...