ShipStation Features
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International problem at just before the purchase

I'm having an issue at the point where I have selected the postage method and purchase the stamp. It gives me an error after I select purchase and tells me to refresh or come back later. It never works no matter what. Has anyone else had this issue?

Baity by First-timer
  • 81 Views
  • 1 replies
  • 1 kudos

Make it easier to repopulate customs declarations

Shipstation does not do a good job of maintaining the customs declarations when orders are merged, split, or edited - I will often be ready to ship an order only to find that the customs declaration is empty, or includes items that are no longer on t...

david_dean by Frequent Contributor
  • 119 Views
  • 2 replies
  • 4 kudos

Combined orders all marked as paid

I have two unpaid orders that I had combined into a single shipment. I clicked on one shipment and clicked 'Mark as Paid'. This let me enter the amount that was paid for that one order. However, this marked both orders as paid, the one I had opened a...

david_dean by Frequent Contributor
  • 57 Views
  • 0 replies
  • 0 kudos

Tech Support on Strike?

Is SS tech support on strike? The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out. There has been no response to our tech ticket that...

sales95 by First-timer
  • 111 Views
  • 1 replies
  • 0 kudos

QuickBooks Online Integration Broken?

So.... the QuickBooks Online integration (https://ship9.shipstation.com/settings/integrations/QuickbooksOnline) has been hit or miss for a few weeks now but today I tried to export orders and it just sits on the page with a spinning circle not even l...

5CeA4 by Rookie
  • 105 Views
  • 1 replies
  • 0 kudos

ShipStation API

I'm trying to create a personal internal tool for my dad to make it easier to manage his ShipStation orders using ShipStation API. Does anyone with experience using ShipStation API know what happens when using the split order function in the dashboar...

Re-Shipping an Existing Order

Now that we are forced updated to the new SS system, I have found quite the problem in my current workflow and wondering if anyone else has figured it out. I have shipped a customer an order and the product was damaged in shipping. Thats not the cust...

cflora by First-timer
  • 155 Views
  • 3 replies
  • 3 kudos

Alternatives?

I've been using ShipStation for.. 7-8 years or so? This new layout is a deal breaker for my business. It's slow and the layout is a step back 15 years in web design. Time is money in ecommerce and I don't have time to waste on this awful update. Shor...

New ShipStation

This new ShipStation is horrible. It wouldn't let me do half the stuff I use to. Why do you people have to justify your employment by screwing up something that actually worked!!!Does anyone here know of another shipping platform I can go to? This pl...

tomb by New Contributor
  • 906 Views
  • 22 replies
  • 16 kudos

Weight not accepting two decimal places?

We use a Walz Scale that measures and weighs the package. The scale sends the weight in a format that uses two decimal places. The previous shipstation version would convert 3.50lbs to 3lbs 8oz. The new version handles 3.50 OK and also converts it to...

info644 by First-timer
  • 91 Views
  • 1 replies
  • 2 kudos

Paste US Address is BROKEN

When a customer informs us that they have a different address, we copy it and click Paste US Address. Why do you DELETE THE CUSTOMER'S NAME when we paste a new address? Now we have to go back to the Marketplace and COPY THE CUSTOMER'S NAME AND COME B...

Dave by Occasional Contributor
  • 108 Views
  • 2 replies
  • 2 kudos

Feature Request - Items in pack slip for a reship

The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...

AndyK by Occasional Contributor
  • 84 Views
  • 0 replies
  • 3 kudos

V3 Known Issue Log?

I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.

Any Updates on adding bundles/kits to 3PL

I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...

Amber7583 by New Contributor
  • 92 Views
  • 1 replies
  • 1 kudos

IP Blacklist

We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...

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Send notification from website

Hi, How to send notification from the website when order delivery is shipped?Customer got the notification from the Shipstation but website not send any notification email to customer. I want to send notification through website after order delivery ...

Can't use Browser search to find orders anymore

I used to be able to search for an order using the browser search, but now it just sees the left hand panel and can't search the actual orders.This used to save me a ton of time instead of scrolling thru the page of orders or using the search functio...

JamesH by Occasional Contributor
  • 170 Views
  • 3 replies
  • 1 kudos

Tracking FBA

Just started doing FBA. I simply want to view and track FBA orders in ShipStation. I've connected the FBA account but I have to search by individual order numbers to find them. Please help!

BillyD by New Contributor
  • 77 Views
  • 0 replies
  • 0 kudos

[URGENT] Update Payment Method Error

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...

CP2710 by First-timer
  • 109 Views
  • 1 replies
  • 0 kudos