Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order in...
Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don'...
Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package. I'm currently having to manually go into EVERY order and relabel the corresponding box sizes. We...
I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?
If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address...
Trying to configure live rates for BigCommerce with Shipstation. The options quite frankly aren't what they claim to be. Yes, I understand that ShipStation will only show the cheapest rates for "similar services". But how "similar services" is determ...
Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1
If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.Recommended changes for S...
It would be great if there a "pickup from dispatch center " section for record keeping, so that we can file orders in there if they do not need to be shipped.
Hi,Considering you've rolled out Shipstation to FR and DE in Europe, how had could the NL be. We are currently using a DE version for shipments in the NL but there are a few issues which prevent it's widespread use - basically carrier support. We onl...
It would be helpful if we could automate order numbers when they import from an API source (integrated store). Please consider adding this feature.
I have had this site for a few years. It would give live rates that were accurate to the penny, when people checked out. I stopped taking orders last summer, and am finally getting back to shipping.We had issues getting shipstation to talk to my site...
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple o...
We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label...
looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels v...
I'm trying to send a package to our customer in Canada via FedEx International Economy. Only the popup appears "purchasing label" but nothing happens after that. Shipment does not get processed at all. Has anyone else experienced a disconnect between...
We are currently using Ship Station's Auto Order Routing feature. The issue with it is that you have to manually activate which of your warehouse locations stock that item. It does not currently take into account items that went out of stock at one o...
We see that we can set product dimensions via CSV import.We need to be able to set the Package Preference value as well.We have over 180,000 products in ShipStation, and now need to start telling pack table workers which packaging (poly bag or box, p...
we should be able to get notified via email or sms when a new order has been added to Shipstation
Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...
Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments. ...
We started printing by warehouse locations after continuing to update each sku location in the Products tab. We've noticed that they don't print in sku order.1. You can print by warehouse location, check! But it does not print skus in order.here is h...
Hello,We are using the updated version of Magento 2.4.8 and PHP 8.4. The module does not work for this stack. When is it planned to update the module to these versions?Thanks.
Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the s...
When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric". That is, I get the error only when choosing UPS...
Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...
Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be updat...
We currently have 2 FedEx Carrier ID's set up in ShipStation.Each Carrier ID connects to a different FedEx Account.ShipStation makes you select one as the defaultWe have 2 selling Channels as well.Each selling channel connects to its our WooCommerce ...
Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "up...
