Today we had an issue with a shipment. It was an order that was shipped on October 21st via USPS, however the Post Office never scanned it in. Because there was no scan we couldn't make an insurance claim, and we had to refund the customer for the or...
I'm struggling to understand the implementation of this new duties and taxes feature for DDP shipments. Every quote to the UK so far overwhelmingly exceeds the appx 20% in VAT we would otherwise get billed. Moreover, how are we even supposed to get o...
Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same char...
If there's not enough postage funds in my account for the remaining outgoing orders, I receive an insufficient funds notification and ShipStation won't print the remaining needed postage. I currently need to manually replenish funds and then go back ...
Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...
I do not have any use for an AI assistant in ShipStation. The huge green gear is very distracting and sits directly over the create label button. How do I disable this feature?Thanks.
I'm getting this error for an imported order:Reference field 1 exceeds max character limit (max length 50)Which line in an order is the reference field? There are no custom or other fields in this order, and there aren't in the upload. I use this upl...
I just combined three orders in error when there only should've been two. What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined. I could not figure out how to go back to before I mad...
I operate a 3PL warehouse and use ShipStation as a WMS. When I create shipping labels for my customers’ orders, I use different types of shipping boxes depending on their needs.I would like to scan the box barcode during order fulfillment and have Sh...
So if I read this right, Ship Station is charging me 30% per label to use Refund Assist? Shouldn't that be a feature that SS provides in it's platform? Just another gouge....
I'm suggesting a new feature that would be most helpful. I would love to be able to pull a report on all orders that have not been shipped yet. For instance, in my situation, I would love to know how many of each product sold that I have left to get ...
Hello. Recently, our ShipStation was updated, and they changed the layout for shopping shipping rates. Ours used to show all the shipping rates and had them listed in ascending order. So once the rates load, we normally choose one of the top options ...
The “Receive Inventory by Scanning Item Barcode” feature is very useful.However, it would be even better if we could also scan the location barcode during the receiving process.Currently, after scanning a product to receive it, I still need to manual...
Hello! I’ve been a longtime Shipstation user. I just bought a new computer and first thing I did was try logging into ship station. I was left with an error message that stated “we were unable to fetch the captcha token”. I’ve tried clearing my cooki...
Why must we now refresh the SS Connect connection every day? I go to print my first label and I'm told the printers are no longer connected.
I am getting ready to print out our morning packing slips. Shipstation Connect is on and all of my printers are connected. However, when I select the orders I need printed, I am only given the choice of "Print to PDF". I understand that I can continu...
When viewing products, the 'Categorize' dropdown to mark bulk selections is sorted alphabetically (as expected), yet when viewing a product individually and trying to select a category, the dropdown I believe is sorted by [created date] which is very...
I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developer...
We desperately need a HighLevel to ShipStation integration. We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders....
Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the s...
Super Frustrating!Since we were forced to agree to that DDP popup agreement that blocked our shipping until doing so, we are now forced to ship DDP even though it is disabled in our settings:And the shipment, which no longer has the shipping option o...
Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed t...
We're experiencing an error with Bundles and Inventory sync and have reached out to support some time ago. I'm wondering if anyone else is experiencing the same issue or if this is somehow something we've caused. In short, a bundle which has multiple...
My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended t...
Hi everyone,I noticed a limitation with the Etsy integration in ShipStation.If an Etsy listing does not have a SKU, the sku field in ShipStation’s API contains the Etsy listingId.If a SKU is assigned on Etsy, ShipStation’s API only returns that SKU, ...
We are a new ShipStation customer and are very pleased with the product and support so far. We are migrating from our old order management system, 4Psite, which is permanently shutting down on October 31, 2025.We've encountered a critical issue for o...
I completely understand the need for your warehouse team to access and print external shipping labels directly from ShipStation, and I appreciate you bringing this concern to our attention. I’m here to help! At this time, ShipStation doesn’t support ...
Please add new automation rule option for choosing the shipping account. We have a UPS and a Fedex account for 2 different warehouses and it would be great to say if a package is shipping from warehouse 1 automatically only shows the UPS 1 and Fedex ...
Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field...
Has anyone else experienced this problem? I have had support tickets in with ShipStation multiple times over the past few years with no resolution.We use the default packing slip, and have found that whilst the subtotal is correctly showing inclusive...
