when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...
We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...
I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developer...
Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!
When i select Orders-Shipped-Other actions and export orders. I can not get cost amount. For some of my orders it gets the value but most of them comes null.
I made no changes to anything I'm doing at all. Added nothing, changed nothing and have been using ShipStation for years. Today, out of no where a segement of orders were all doubled across multiple shops. It looks like it was for a period of time an...
I would love to have the option to filter or sort by premium programs. I can see them in the columns but there's no filter or sort option.
I appears that new security is requiring an verification code sent by email. A text option needs to be added. The login page is already slow to load. Having to wait for an email does not help.I would also like the option to determine how much time pa...
Hello,I have read through the article below that states "ShipStation now gives you the ability to track committed inventory," but I have been unable to find where and how this function works. How do I use this feature? Can it be automated to commit i...
Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes. Here are my very serious issues. Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselv...
Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight. Today it tallies the total weight per sku based on how many of the sku was purchased. I am looking to show the per unit weight ...
Can we PLEASE edit the Reasons for Return already?People have been asking for years!It would really benefit us, the businesses supporting ShipStation and help us to look more efficient to our customers. Right now, they don't make sense for my busines...
It would be appreciated if ShipStation could provide a Proof of Delivery (POD) with in-depth shipment information such as references, address, and contact. This information is not accessible via UPS if we use third party (using Ship Station rates).
Is there a report option for what I was actually charged for shipments?I know sometimes the amount I paid while creating the label is not what I'm actually being charged for, sometimes it’s a little less but usually a little more or a lot more. The a...
This end point would allow a super user to process and purchase shipping, while allowing tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track pro...
I've been researching to great lengths and also talked to a representative at ShipStation to find out if Shipstation offers live checkout rates for Woocommerce in Wordpress, and it's not an option. This would save me so much headache to have this opt...
We recently found ourselves needing to recreate the ShipStation Scan to View barcode for an integration with our third party warehouse. The ShipStation documentation provides very little information on the content of this barcode, so I'm sharing our ...
Thank you for removing the captcha. The new login screen works much better. Is there a plan to add a "Remember me" option so the Login is automatic?
We have an automation rule to enable saturday delivery for UPS Next Day Air but we have to manually turn it on every Friday and then manually turn it off again on saturday. I am requesting a feature to be added so we can set rules to automatically en...
For the past week or so, we have been having issues with our scan forms. We are not new users, using scan forms for ages, and our postal carrier is not a rookie either.We print the form as usual, including all the shipment for USPS for the day. Our p...
As of now the commercial invoice declarations are charged in USD instead of being automatically converted to the currency that duties and postages were paid as. We're shipping out hundreds of international orders weekly that having to take the time t...
is there a away to save ebay image webp file in Image URL on shipstation ive tried not letting me and want to show pic when order comes in
Hi shipstation team, i use the 3rd Party Fulfillment and The Store who is sending orders to me is setting values in this fields: Note from Buyer and Custom fields 1-3I do not see an option to delete these fields with automatisation rules on Import as...
I organized our shop floor by attributing warehouse locations to each area. I did this alphabetically, creating over 20 zones. After this, I uploaded a spreadsheet to our inventory, attributing the appropriate warehouse location to each item in our i...
Why do we have to go through the "UPS from ShipStation Form" to return a shipment to sender? All the information required to be entered is already known by ShipStation when logged in. We should be able to simply press a button on a shipment to initia...
It would be super helpful to have a batch option that allows users to check the “Apply Changes to Open Orders” box for multiple products at once in the Product Setup section.Right now, this has to be done one product at a time, which gets really time...
Currently, scheduling a pickup from a customer address requires a workaround whereby you must add the customer as a Ship From address. This is not ideal functionality, considering most cases are a one time only use.Functionality within ShipStation to...
Hi! I'm trying to add an external image url to packing slip templates.It will only appear when adding "src.shipstation.com" to the front of the image URL, which servers as a resizer.Without this, only a small white box will appear.The problem is the ...
I am making this suggestion based off a recommendation from ship station support. We have multiple stores that import their orders into our ship station which means that there are multiple ship from locations. Let's just say we have about a 100 diffe...
