ShipStation Features
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Display Store available quantity on the storefront

Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order in...

B2D by New Contributor
  • 190 Views
  • 1 replies
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Resolved! Cancellation Refund

Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don'...

angiec by New Contributor
  • 385 Views
  • 3 replies
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Multi-Package Reporting

Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package. I'm currently having to manually go into EVERY order and relabel the corresponding box sizes. We...

Screenshot 2025-06-27 095004.png Screenshot 2025-06-27 094154.png
KBrannan by New Contributor
  • 132 Views
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Undo "Mark as shipped"

I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?

david_dean by Frequent Contributor
  • 4736 Views
  • 8 replies
  • 1 kudos

Delivery Exception emails

If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address...

khit by Occasional Contributor
  • 773 Views
  • 2 replies
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402 Client Error : Payment Required with the V1 API

Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1

ShipAware by Occasional Contributor
  • 2858 Views
  • 10 replies
  • 10 kudos

Support Shipstation use in Netherlands

Hi,Considering you've rolled out Shipstation to FR and DE in Europe, how had could the NL be. We are currently using a DE version for shipments in the NL but there are a few issues which prevent it's widespread use - basically carrier support. We onl...

am2 by Occasional Contributor
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  • 2 replies
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LIve Rates with WooCommerce

I have had this site for a few years. It would give live rates that were accurate to the penny, when people checked out. I stopped taking orders last summer, and am finally getting back to shipping.We had issues getting shipstation to talk to my site...

TaylorPilot by Occasional Contributor
  • 235 Views
  • 1 replies
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Shipsurance is a scam!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....

Feature to Pay for more frequent Order Pulls

The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple o...

RECOM by New Contributor
  • 189 Views
  • 1 replies
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Get Bundle components using the ShipStation API

We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label...

Garlin by New Contributor
  • 219 Views
  • 1 replies
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Saturday Delivery for amazon buy shipping

looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels v...

Electros by New Contributor
  • 168 Views
  • 1 replies
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Fed Ex International -- won't process shipment

I'm trying to send a package to our customer in Canada via FedEx International Economy. Only the popup appears "purchasing label" but nothing happens after that. Shipment does not get processed at all. Has anyone else experienced a disconnect between...

MR13 by New Contributor
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FEATURE REQUEST - Option to disable 2FA

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...

Splitting Orders Creates Note on Packing Slip

Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments. ...

Crossover by Occasional Contributor
  • 184 Views
  • 1 replies
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New feature add to receiving stock

Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the s...

Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 7401 Views
  • 8 replies
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Update 'Deliver By' Date via Shipstation API

Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be updat...

Anyone Having Speed/Lag Issues?

Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "up...

admin69 by Occasional Contributor
  • 963 Views
  • 1 replies
  • 1 kudos