Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to...
Is there a way to narrow down the list of carriers when you go to mark an order as shipped, manually? It's loaded with really obscure carriers and doesn't include some that should be there, surprisingly.
Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks
You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the groun...
Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled...
My stores have different volume bundle options, but when a customer orders one of the volume bundle options, we ship them only 1 unit when they should have received 4 units. Is there a way to correct this?
Is anyone else having an issue with the "Ship Date" column not showing the ship date on the Shipments tab?
It would be great if we had an "Export" option under the Customers tab to be able to download a CSV of my customers information. Additionally, adding an "Order Count" column to the Customers tab would be helpful to use for sorting customer records by...
So we are looking to use SS with our Big Commerce site and would love to integrate it but are running into a roadblock and I have talked to our SS rep and got no assistance. The products we sell are larger items and very often require 2 boxes under 1...
When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the foll...
We work with a 3rd party company to pack and ship our orders. We would like to start measuring the time it takes to ship an order from the date the order was imported to Shipstation. It would be great if "Date Imported" could be a column that we can ...
We would like to get the label data for our shipments, however the labelData field is always null. Is there a specific parameter not yet documented that we need to add to include the labelData in our results? Referencing: List Shipments
Hi, I am attempting to add a QR code to our packing slip to allow customers an easy link to our return page. The Help team gave me the HTML code to insert - but when I tried it - it did not work. Have anyone used an HTML expert that they liked who mi...
Reporting of 'Orders' Menu like Shipped or Awaiting Shipment. Currently we're only able to get a reports of 'Shipments' Menu if the label was printed within Shipstation.
is there a reason why orders that had weight in the past suddenly went missing ?
There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout. T...
IOSS is the law in EU now. Setting it via the UI admin for the SS account is a start.Setting it "per store" in SS is better.Setting it "per order, via the API" is best.
With the new version of ShipStation, split orders no longer flow downstream to SKUVault as two separate orders. Instead, the most recently updated order flows to SKUVault. This makes it a pain to manage, and creates inaccurate information in our ERP....
Anyone else having issues right now?
Is there a way to make this Group By sticky, so I don't have to pick it each time I open up ShipStation? I always want my personal view to group by store.
Is anyone else experiencing an outage with the QuickBooks integration since the update? It will not perform imports since the UI was updated.It does not save my store selections.It says imports have been performed and then nothing happens.I have trie...
Can the "Apply Preset" option be added to the individual packages within the Multi-Package Shipment Window? Not the entire package set, but the individual presets I have access to in the initial (single-package) window. For example, I’ve got a number...
This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...
Good day, I have warehouses across the country. Each one, has its own UPS Account # I have all the ship froms loaded & all the UPS#s loaded Each warehouse has a unique login, but if one changes the primary UPS account, it changes for all logins/locat...
I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping ...
We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.
Hello, please add filter and sort by Batch functionality in Shipments Tab in V3. Thanks!
I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using ...
We set our return window to be 35 days from the ship date. So, if a customer uses the return portal after 35 days of the shipment created, it will return a message "This item's return window closed on X/XX/XXXX". My issue is that the X/XX/XXXX displa...
Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...
