FEATURE REQUEST - Option to disable 2FA

[TSRSM-John]

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. We're constantly running into issues where managers are being bothered on their days off, or while on vacation, in order to retrieve 2FA codes for staff trying to print and fulfill orders. Just this weekend I was in the mountains and had no cell service, and our staff were unable to log in to Shipstation without me.

I can see why some users would need this level of security, but for others it's just getting in the way. Please allow clients to disable 2FA.

[joelofarc]

I agree this would be helpful in our environment as well.

[CE-Chris]

Agreed. I know they had a ton of fraud going on with compromised accounts, but its very annoying in its current state to have shared devices with different users.

Or other 2FA options would be helpful too.

[CaraAdmin]

Hello @TSRSM-John!

Thank you for your post in the community! We love hearing great ideas like this and understand how beneficial this feature would be for your team. We've shared your request with our development team for review. We appreciate your feedback—keep the ideas coming!

Happy Shipping!

-Cara

[deadjeep]

They really need to rethink this, for a company who remotes all their customer service you would think they would understand the difficulties in end users not have access to a company email.