let’s say we have an order with 7 items come in. In that order, there are three types of items. We need the auto-split feature to have an option where it can divide into three separate shipments on import. As it stands, if I use your auto-split featu...
Hello, We would love you to add a feature in "scan to verify" to Scan Case pack & Unit pack. Shipstation would understand that Case = X Units and Y Units = Case and they are interchangeable. This would allow us to simply scan big orders using the Cas...
ShipStation Support, pls refer to case number: 8431466I get this error when batch printingRESPONSE:{"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":nul...
Our team uses the Shipping Manifest report to monitor daily performance in terms of units/packages shipped.For a number of our larger orders, they must be shipped LTL - we arrange for pickup outside of ShipStation, and use the 'Mark as Shipped' featu...
When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from"....
We currently have the setting enabled to automatically create a new sku when the first order is placed. That works final but it doesnt include all the relevant info needed for shipping.I’m looking for a solution that can dynamically update a new prod...
Has anyone else been frustrated with the phone support? Previously I would say it was the best customer service ever across anything Ive ever used in my entire life. I am getting passed to dispatch in foreign countries who are reading off scripts and...
Has anyone else had this issue?When I drill into an order to select package options, the pop-up window that appears at the bottom is cut off. I can’t see the shipping estimate or transit time unless I hide my Windows taskbar.Browser: Chrome (latest v...
Hi, I see that you currently support Amazon Buy Shipping functionality for Amazon orders sent through Rithum, but it would be great if you would expand that functionality to other competing platforms such as ChannelEngine, SellerActive, Listing Mirro...
I cant successfully change my card for labels, or subscription.Its been two days of the same error, and i've noticed a new layout in the payment settings area. (Now you can have multiple cards saved as apposed to having to replace the card used for l...
There is an option for an auotmation rule to apply a declaration statement for FedEx only shipments, however this doesn't actually add the declaration to the auto generated Commercial Invoice. There is a field for it on the PDF, and the rule says it ...
Hi,Got an instance where our team needs some additional fields being added to the printable order summary.Is it possible to create a printable order summary that contains:1. Postage Charges2. Customer Phone number
I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Titl...
I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from Shi...
We have a client that we deliver to their many locations around the area. Our driver then has to come back and mark each order MARK AS SHIPPED which is time consuming and doesn't always get done. Shipstation has barcode functionality for so many othe...
We came across a problem with the "Standardized Addresses When Verified" Function arbitrarily changing the zip code on an address from Doral, FL from the one on the eBay sale. The correct address was in eBay, but when it populated over to the Shipsta...
Hello,I hope you're well.I was wondering if you could possibly print the label by just scanning the product SKU code alone. Apparently this isn't a feature but I was under the impression it was.Thanks!
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
We have our own internal UPS account, but also a clients account in our account so we can easily ship his orders, however, the top "Default" selection is my clients account, not our own which is causing some issues since his account has a higher cost...
dashboard/reports/PostageTransactions this report already has heading for tracking.Please allow it to populateTransaction TimeActivity / Tracking #AmountBalanceI have run through chat and they have give me workarounds, but there are discrepancies.wou...
We use multiple UPS accounts when shipping our orders. They all show fine on the desktop, but it appears the mobile app has some limitations where it only shows the default UPS account and also the ship station UPS account. It would be helpful for th...
I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...
Allow Automation to HOLD orders for certain week days. COLD SHIPPING M, T, W only. We have Frozen items that we want to ship on Mondays, Tuesdays and Wednesdays only. I have already TAGGED the item, but have no way of creating an automation to HOLD c...
Hello We currently use Lightspeed R series as our in store POS and sell on multiple third party sites including our own website. We are hoping ShipStation will add Lightspeed R series integration soon to Inventory sync. Please let us know if this can...
Hello everyone!I have searched relentlessly on how I can place a page break after a certain number of line items. We use pre-printed invoices/packing slips that have a peelable shipping address label on the bottom left of the 8.5x11 sheet. We have ca...
After 7 month of using Shipstation daily for processing orders shipped from Germany, there are 2 major problems I have:1. I can't send via DHL to DHL Service Point. There is neither a selection "DHL Service Point" nor does the system allow me to crea...
We uncovered an alarming issue. We had an automation rule in place for months (if not years) that looked for an order tag, and if that tag was on an order the rule would assign a 3rd party shipping account for billing. In this case, it would assign t...
It would be extremely helpful to have a feature that allows administrators to restrict a user’s access to view orders from specific stores only.Importantly, I don’t want to assign those orders to the user—instead, I’d like to limit their ability to v...
Pretty much every software my company currently uses has integrated some type of AI engine to leverage the available data in their system to identify opportunities to save money, add efficiency and/or optimize reporting insights that will help you gr...
Hello Everyone,I hope you're all doing well.I wanted to ask if anyone else is experiencing a similar challenge. We ship from Germany to the UK using GLS under the DDP (Delivery Duties Paid) service. However, within ShipStation, we’re unable to select...
