We just linked to be able to use Amazon Buy Shipping........printing via
new version of SS Connect, and all of our other labels (UPS and USPS)
print OK.......but as soon as I go to print an Amazon Buy label, it
comes out 2x the printable area... I tr...
Hi, it look like the item list in the packing slip is automatically
sorted by item quantity, and not by the order we enter them in order
entry. We need to have them exactly as the PO we receive. Is there a way
to go about this? Also, line item number...
It would be great if we had an "Export" option under the Customers tab
to be able to download a CSV of my customers information. Additionally,
adding an "Order Count" column to the Customers tab would be helpful to
use for sorting customer records by...
Why doesn't shipstation have a contact phone number? I get it, during
the pandemic it was difficult. Now everyone has adapted to remote
service. Forums are for non-urgent discussions. Forums are not for
customer service troubleshooting. I ship out do...
I switched from Unishippers where I was used to an itemized invoice. I
could see when I paid for a label and when UPS added a surcharge I could
see that too. With Shipstation you have no way of telling what you are
paying for the actual label in the ...
I understand ShipStation doesn't offer product label printing options in
their subscription model, but are there are any third-party integrations
available that would allow me to use some of the data from each
ShipStation order to print a label I cou...
There is no Automation Rule or Bulk Edit option for selecting "Service
Default" in Configure Shipment for FedEx. It is simply missing from the
dropdown menu. We have to manually edit every package in Configure
Shipment for this or we get charged a de...
In the debacle that is the Amazon integration, I woke up to an email
from Amazon letting me know I had orders that hadn't shipped. Sure
enough, there are over 20 orders from last Friday that never synced from
Amazon into ShipStation. Keep in mind, I'...
I was in live chat and was informed that Amazon Canada FBA will not
import into shipstation. I found that indeed there is no setting in the
amazon settings under the Canada connection to "import FBA orders" .
Please say it aint so. This should be sta...
The Client uses Shopify and this is what the packing slip currently
looks like:Packing Slip Its separated with pipes and currently have no
idea how to separate them. Is there a process on Shopify that I can
manipulate to send ShipStation only the par...
Good evening - Hoping that a more publish shaming of ShipStation might
get someone to actually consider picking up a telephone and calling a
customer.. wait, who am I kidding, these SaaS companies like ShipStation
think that they are too busy to talk...
I have tried numerous things. I have tried adding a logo to the branding
page, linking from Imgur, and also linking from elsewhere. [Image Logo]
does not work or anything else for that matter. Not only are the images
impossible to outsource but so is...
The new version has removed this and it's a critical part of our
business. We reship orders all the time. Our orders are big and
expensive. Mis-ships can be very costly for many reasons, not the least
of which is customer trust. I have no idea why on...
Update:Solved. Need to add phone number in the "ship from location"
guys, I am going to cre...
Is there a limit on how many presets that I can use as barcodes? We have
quite a few box sizes that we would like to have all on as a barcode. I
have ran out of hotkeys to assign the package presets to. Heres the
funny part. I have one preset that wa...
@Manager-Erin So here we are... yet another V3 blunder... I shipped an
order to Brooklyn, NY via USPS Priority on June 30. The tracking now
indicates that the package was delivered on May 16, to an address in
Virginia. How is this even possible? I ha...
Hi there, i would like to know if we have in ship-station shipping
shopping, meaningwhen i have 1 LB box shipping from FL>CA i would like
to see best shipping option, as we have accounts with all major shipping
Carriers sometime UPS is MUCH cheeper t...
I "upgraded" to the new version of ShipStation Connect yesterday. Now,
when using my scale to ship a package, the totally wrong weight is
entered. Anybody else run into this problem? It is very frustrating
having to manually enter in the weights.
The max length for USPS first class international packages was 24". But
when I tried to ship a package yesterday, the message "First-Class
packages cannot exceed 22" x 18" x 15"". came up. It would not allow me
to ship a 24" long package. I went to t...
It doesn't look like there's a built in option, but it would be
phenomenal to be able to collaborate with other shipstation accounts. We
are bringing in a new item into our shopify store, that will be directly
fulfilled by a partner brand. Issue bein...