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Double copies of everything

Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies. Every time I print a label or shipping receipt it prints in double...so Im just wasting la...

EZswitch by Occasional Contributor
  • 9157 Views
  • 50 replies
  • 33 kudos

Inventory Mgmt of Packaging Materials?

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...

Rugiet by New Contributor
  • 2291 Views
  • 6 replies
  • 6 kudos

Total Number of Packages

Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this.

aasharer by First-timer
  • 306 Views
  • 2 replies
  • 1 kudos

COGS Report

Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold?...

jnewby by First-timer
  • 245 Views
  • 1 replies
  • 0 kudos

CA does not mean Canada

Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!

Combined Shipments in Report Data

I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...

Canada Shipping Tax Report

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.

NYRAdmin by New Contributor
  • 273 Views
  • 3 replies
  • 1 kudos

Overwrite a shipping price

In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...

jorlink by First-timer
  • 148 Views
  • 0 replies
  • 0 kudos

Feature Request - New Order Screen

When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want ...

UPS Pick Up Error

Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)

TheodoreInd by Occasional Contributor
  • 2311 Views
  • 4 replies
  • 0 kudos

Reporting - item/sale values

Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bund...

Auto-shipping exchanges

Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?

info461 by First-timer
  • 149 Views
  • 0 replies
  • 0 kudos

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Contributor
  • 2699 Views
  • 8 replies
  • 2 kudos

Barcode / Inventory

We are a Startup having lots of trouble figuring out how to set up our inventory system. We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded, We bought a barcode scanner on amazon but apparently ...

Jabon17 by First-timer
  • 289 Views
  • 1 replies
  • 1 kudos

Sending Delivered Metric to Klaviyo

Please send the Delivered Metric to Klaviyo so we can send delivered emails to customers that match our branding. With the new Google and Yahoo sender requirements going into effect next month Shipstation emails are going to start bouncing soon anywa...

DeeLucas by Occasional Contributor
  • 158 Views
  • 0 replies
  • 0 kudos

Restricting access to stores

Hi all - We have multiple Shopify stores connected to our ShipStation account. Is there a way to restrict who can see what store? For example, we need person A to see Store 1 only and person B to see Store 2 only, but I want to be able to see Stores ...

AndreaR by New Contributor
  • 361 Views
  • 2 replies
  • 1 kudos

Create + Print Label + Print Packaging Slip

Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button.

JamieH by New Contributor
  • 276 Views
  • 0 replies
  • 3 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 9704 Views
  • 23 replies
  • 20 kudos

Pick List - Option to Hide Descriptions

Option to hide product descriptions in the pick list settings ("Personalisation" text in italics in screenshot below). Currently, products with the same name and SKUs are being listed individually if they have different descriptions, making the effic...

Screenshot 2024-01-14 at 17.02.03.png
BBS by First-timer
  • 163 Views
  • 0 replies
  • 0 kudos

Automation rule for Hazmat checkbox

We ship predominantly lithium ion batteries with USPS/stamps.com using shipstation. For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this che...

Missing Tags on Scan Orders screen

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...

toysheik by Occasional Contributor
  • 505 Views
  • 4 replies
  • 6 kudos

Resolved! Return label without Outgoing label?

I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have ask...

doug1 by Occasional Contributor
  • 4795 Views
  • 9 replies
  • 6 kudos