Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
We have our own internal UPS account, but also a clients account in our account so we can easily ship his orders, however, the top "Default" selection is my clients account, not our own which is causing some issues since his account has a higher cost...
dashboard/reports/PostageTransactions this report already has heading for tracking.Please allow it to populateTransaction TimeActivity / Tracking #AmountBalanceI have run through chat and they have give me workarounds, but there are discrepancies.wou...
We use multiple UPS accounts when shipping our orders. They all show fine on the desktop, but it appears the mobile app has some limitations where it only shows the default UPS account and also the ship station UPS account. It would be helpful for th...
I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...
Allow Automation to HOLD orders for certain week days. COLD SHIPPING M, T, W only. We have Frozen items that we want to ship on Mondays, Tuesdays and Wednesdays only. I have already TAGGED the item, but have no way of creating an automation to HOLD c...
Hello We currently use Lightspeed R series as our in store POS and sell on multiple third party sites including our own website. We are hoping ShipStation will add Lightspeed R series integration soon to Inventory sync. Please let us know if this can...
Hello everyone!I have searched relentlessly on how I can place a page break after a certain number of line items. We use pre-printed invoices/packing slips that have a peelable shipping address label on the bottom left of the 8.5x11 sheet. We have ca...
After 7 month of using Shipstation daily for processing orders shipped from Germany, there are 2 major problems I have:1. I can't send via DHL to DHL Service Point. There is neither a selection "DHL Service Point" nor does the system allow me to crea...
We uncovered an alarming issue. We had an automation rule in place for months (if not years) that looked for an order tag, and if that tag was on an order the rule would assign a 3rd party shipping account for billing. In this case, it would assign t...
It would be extremely helpful to have a feature that allows administrators to restrict a user’s access to view orders from specific stores only.Importantly, I don’t want to assign those orders to the user—instead, I’d like to limit their ability to v...
Pretty much every software my company currently uses has integrated some type of AI engine to leverage the available data in their system to identify opportunities to save money, add efficiency and/or optimize reporting insights that will help you gr...
Hello Everyone,I hope you're all doing well.I wanted to ask if anyone else is experiencing a similar challenge. We ship from Germany to the UK using GLS under the DDP (Delivery Duties Paid) service. However, within ShipStation, we’re unable to select...
We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen.
I have to log in every time, regardless of the time that has passed. I am using what I believe to be the most recent version of Edge.
I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the...
I want to ship a box from Florida to Canada. I have entered all the information but am unable to find out where to take the box for shipping. Is it picked up from my home and if so does someone have to be home? Thanks in advance for any and all repli...
ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...
Hey all, Our ShipStation rep asked me to post this idea here. I manage a young (less than 2 years old), fast-growing distribution company. We carry almost 200 different products and ship exclusively through UPS' parcel service. We recently discovered...
Insight / reports / raw data / Shipped orders - missing mark as tracked dataplease can the development team enhance the reports so that mark as tracked appears in the raw data / shipped orders report.We pay extra for every marked as shipped entry and...
Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of ...
Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another mone...
I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for ...
I would like to have an option to mark a product as an individual item. Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights.
As a new, small e-commerce business who purchases inventory from a variety of suppliers, the purchase order features seemed to be the right fit since we integrate our inventory management through the 6 e-commerce marketplaces we sell on. I learned th...
Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...
We are a small business who has invested a lot of time into implementing ShipStation into our eCom store. We have loved using ShipStation thus far, but the recent announcement of Policy Changes for API will result in us having to pay an additional $1...
In awaiting shipment orders the filters on the Ship by Date are very difficult to use. Could you please just mimic the same filter options you have for Order Date for Ship by Date. At a very minimum having the custom option would be great. As often I...
We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is dat...
We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print. We did downgrade about a year ago but they were still printing on the packing slip. Now all of a sudden then won't print. The buyer notes are properly...
