ShipStation Features
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Shipsurance is a scam!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....

Default UPS Ground Selection

We have our own internal UPS account, but also a clients account in our account so we can easily ship his orders, however, the top "Default" selection is my clients account, not our own which is causing some issues since his account has a higher cost...

populate tracking numbers for heading (report)

dashboard/reports/PostageTransactions this report already has heading for tracking.Please allow it to populateTransaction TimeActivity / Tracking #AmountBalanceI have run through chat and they have give me workarounds, but there are discrepancies.wou...

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sales9 by Occasional Contributor
  • 393 Views
  • 1 replies
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Mobile app not showing Multiple UPS accounts

We use multiple UPS accounts when shipping our orders. They all show fine on the desktop, but it appears the mobile app has some limitations where it only shows the default UPS account and also the ship station UPS account. It would be helpful for th...

info1032 by First-timer
  • 526 Views
  • 1 replies
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Please remove very old IN TRANSIT orders!

I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...

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Inventory Sync with Lightspeed R series

Hello We currently use Lightspeed R series as our in store POS and sell on multiple third party sites including our own website. We are hoping ShipStation will add Lightspeed R series integration soon to Inventory sync. Please let us know if this can...

info157 by First-timer
  • 596 Views
  • 1 replies
  • 0 kudos

Page Break after a number of line items

Hello everyone!I have searched relentlessly on how I can place a page break after a certain number of line items. We use pre-printed invoices/packing slips that have a peelable shipping address label on the bottom left of the 8.5x11 sheet. We have ca...

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DHL Service Point

After 7 month of using Shipstation daily for processing orders shipped from Germany, there are 2 major problems I have:1. I can't send via DHL to DHL Service Point. There is neither a selection "DHL Service Point" nor does the system allow me to crea...

R0se by First-timer
  • 595 Views
  • 1 replies
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Limit User to view specific store orders

It would be extremely helpful to have a feature that allows administrators to restrict a user’s access to view orders from specific stores only.Importantly, I don’t want to assign those orders to the user—instead, I’d like to limit their ability to v...

kim6 by First-timer
  • 479 Views
  • 1 replies
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GLS Integration in EU

Hello Everyone,I hope you're all doing well.I wanted to ask if anyone else is experiencing a similar challenge. We ship from Germany to the UK using GLS under the DDP (Delivery Duties Paid) service. However, within ShipStation, we’re unable to select...

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infotvape by New Contributor
  • 527 Views
  • 1 replies
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Bill To Address

We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen.

Update to 2FA not acceptable

I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the...

Hew user question about pickup

I want to ship a box from Florida to Canada. I have entered all the information but am unable to find out where to take the box for shipping. Is it picked up from my home and if so does someone have to be home? Thanks in advance for any and all repli...

DonnaB55 by First-timer
  • 432 Views
  • 1 replies
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Split Shipment Filter For Reporting

ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...

KGStaff by First-timer
  • 1538 Views
  • 3 replies
  • 1 kudos

who to ditch ShipStation for now that fees are tripling?

Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another mone...

MININ by Occasional Contributor
  • 4357 Views
  • 4 replies
  • 15 kudos

Reporting Flexibility

I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for ...

SearocK by First-timer
  • 474 Views
  • 1 replies
  • 0 kudos

Individually boxed Item

I would like to have an option to mark a product as an individual item. Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights.

Auto-Refresh Scheduling

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...

IanGavina by New Contributor
  • 1539 Views
  • 4 replies
  • 4 kudos

Ship by Date Custom Filter Option

In awaiting shipment orders the filters on the Ship by Date are very difficult to use. Could you please just mimic the same filter options you have for Order Date for Ship by Date. At a very minimum having the custom option would be great. As often I...

SWellford by New Contributor
  • 484 Views
  • 1 replies
  • 0 kudos

"Shipping" automation for eProducts and will-call

We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is dat...

JeffVan by New Contributor
  • 855 Views
  • 3 replies
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Buyer Notes not printing any longer

We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print. We did downgrade about a year ago but they were still printing on the packing slip. Now all of a sudden then won't print. The buyer notes are properly...

info206 by First-timer
  • 339 Views
  • 0 replies
  • 0 kudos