ShipStation Features

cancelled

My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info

I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS. It says to just "change subscription" with the button below, but there is no butto...

Automatically Sign Custom Forms

Can we add the ability to automatically sign custom forms and date them when they're printed. Sitting there signing 100;s of custom forms is not what I would call effecient!

Annoying KG options

Is anyone annoyed with the extra step of the KG option? Before we would put in the grams but now we have to put in the KG and also put in the gramsThis is providing everyone with extra work and time. Please revert back to the way it wasThank you

Will new updates allow split shipments on return portal?

I'm hoping that the new update to the order summaries will also lead to a change and allow the returns portal to work for split shipments. So many of our orders are split up that we could never take advantage of this.

Export orders problem

Recently, we have noticed Shipstation has been getting 'Buggier'.First, it wouldn't open in Chrome (112.0.5615.138 (Official Build) (64-bit)) so we switched to Firefox.Now, it won't export our orders. We go through the same procedures as always. It W...

BUG: "Shipstation Notifications: Do not send email" still sends email

Support confirmed to me months ago that this is a bug. There is no way to turn shipment notification off.On the order page, if you select "Shipstation Notifications: Do not send email" it still sends an email. This is regardless of whether it's an im...

Custom Pack Slip Amazon Customization Issue

Hello valued ShipStation Community,I'd like to address a concern related to ShipStation's packing slip system when it comes to orders from Amazon. Unlike some other platforms such as Etsy, where we can readily see the customization details provided b...

New Email Delivery Requirements for Yahoo and Gmail

I received a notice from Klaviyo, my email platform informing me of new requirements for deliverability to gmail and yahoo emails.There are several new requirements, but one of the requirements is to "configuring your DMARC policy to p=none on your r...

Returns export discrepancies

We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist...

More Custom Fields

There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Cu...

Need assistance transmitting PLD data live to UPS

Hi, we have moved from UPS Worldship Software to Shipstation. Worldship software communicates the expected Package Level Detail (PLD) to UPS. The PLD is used for advanced routing and billing purposes of the packages processed that day. I believe Ship...

Double copies of everything

Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies. Every time I print a label or shipping receipt it prints in double...so Im just wasting la...

Inventory Mgmt of Packaging Materials?

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...

First time user need help with creating a label to get my material from location

Hello,I needed help with creating a label to get the material i purchased from Fulton ,Mo to Plainfield,ILWhat are the steps i should do

Total Number of Packages

Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this.

ShipStation saying it doesn't deliver to Missouri or Oklahoma or NY

I have received several emails from customers that can't complete their purchase because it says we don't deliver to Oklahoma or Missouri, etc. This has happened 4 times now with random states. Has anyone experienced this?

COGS Report

Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold?...

CA does not mean Canada

Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!

Combined Shipments in Report Data

I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...

Weight box on multi-shipment packages not big enough

On the new 'booking in' window, when you try and book in multi-package shipments, the weight box is incredibly small and you are barely able to see the numbers in there. It would be great if this could be made bigger so you can check the weights that...

Canada Shipping Tax Report

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.

Overwrite a shipping price

In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...

Feature Request - New Order Screen

When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want ...

wrong Packing slips in shpistaion system

When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?

UPS Pick Up Error

Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)

Reporting - item/sale values

Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bund...