I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...
Trying to ship package via UPS from the USA to CHINA.I got the UPS shipping label to Print fine .I did fill out the Customs Declaration, however I don't see any PDF to print it.HELP!!
Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...
Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?
Hi, checking out ShipStation. We have a custom store and we group the items of an order into packages, add box weight etc. Because we have items that must be shipped together (long rods of steel, or some very large items ship as their own package) we...
I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...
Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!!
Anyone have a clue as to how to create a new support ticket with SS?
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
any body have a sears Packing Slips templet i can copy to ship station had no luck on sears to findPacking Slips templet little confusing for me i dont know html to make one
When we combine several orders together (we can't stop customers from remembering they needed more items), we need to see the total order value (to determine if we want to have signature service and how much to insure it for) as well as total shippin...
I'm so angry about this update. I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently. Everything about the new version bothers me ...
I have an order that was placed through Shopify for one item. I edited the order in Shopify to remove that item and add a different one. Once the order was synced to ShipStation I still have the "qty 0" lineitem for the item that was removed (a separ...
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
What does changing the "Ship Date" do?It doesn't change the Etsy "Ship Date" like it should
Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...
This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...
I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipp...
I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...
In the past we could always tell if someone opened their tracking email - now all we see is "Sent" and in the past you could click on this word and it would show you if the link was clicked on and viewed - nowhere can we find this feature that we fin...
Within SS I sent 2 orders to Amazon FBA. Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment. An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that'...
I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...
This is NOT a real bug report system. Everyone is reporting bugs in what is effectively a "feature request" discussion board! This is crazy. There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet? This is...
When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...
We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two. The ...
When I open an order in V3 the 'Add to Batch' button at the top does not indicate when the order has been added to a batch. In V2 this button would show the batch number, but also allow me to click it to assign a different batch. In V3 there does not...
When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation ...
There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?
I am trying to implement webhook payloads. I want to know more details of fields for following data. Sample data for webhook payloads is given in the following URL: URL: https://help.shipstation.com/hc/en-us/articles/360025856252#UUID-1a4971f4-8fb5-f...
Hi Team, I tried to export last year data from dashboard facing undefined error.I have attached screenshot for your reference.Can you please help me.Thank You.
