ShipStation Features
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Limit on Barcode presets?

Is there a limit on how many presets that I can use as barcodes? We have quite a few box sizes that we would like to have all on as a barcode. I have ran out of hotkeys to assign the package presets to. Heres the funny part. I have one preset that wa...

NEV2 by Rookie
  • 417 Views
  • 3 replies
  • 0 kudos

Incorrect tracking information / invalid label (V3)

@Manager-Erin So here we are... yet another V3 blunder... I shipped an order to Brooklyn, NY via USPS Priority on June 30. The tracking now indicates that the package was delivered on May 16, to an address in Virginia. How is this even possible? I ha...

pedalpcb by Contributor
  • 892 Views
  • 5 replies
  • 1 kudos

Unusable

Was told this was fixed by support. Well guess what, it's as bad as ever.

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service41 by Frequent Contributor
  • 276 Views
  • 0 replies
  • 2 kudos

Shipping shopping ?

Hi there, i would like to know if we have in ship-station shipping shopping, meaningwhen i have 1 LB box shipping from FL>CA i would like to see best shipping option, as we have accounts with all major shipping Carriers sometime UPS is MUCH cheeper t...

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USPS international first class package max length 22"

The max length for USPS first class international packages was 24". But when I tried to ship a package yesterday, the message "First-Class packages cannot exceed 22" x 18" x 15"". came up. It would not allow me to ship a 24" long package. I went to t...

KennyW by Occasional Contributor
  • 332 Views
  • 1 replies
  • 0 kudos

Collaborator Access

It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue bein...

bflattum by First-timer
  • 375 Views
  • 1 replies
  • 0 kudos

Seeing Tags in New Interface

Hello, I would like to see the tags for all the orders when looking at the Orders Dashboard. The new interface doesn't seem to give me that option or I am looking in the wrong place. I know you can filter by tag but I need to see each tag on the whol...

akgrace by New Contributor
  • 345 Views
  • 1 replies
  • 0 kudos

Allow changes to order lineitems

I've never understood why Shipstation does not let me make changes to order lineitems. I CAN do this for orders created manually, but not to orders pulled in from my store. This would be helpful overall, but especially since Shipstation does such a m...

david_dean by Frequent Contributor
  • 320 Views
  • 0 replies
  • 4 kudos

Problems and reaction time with new version

Hello. Is everyone experiencing huge lag times when processing orders? For example, just toggling through new orders or changing shipping methods? Also, is everyone still getting Amazon and eBay orders downloaded into shipstation with no shipping met...

International tracking

I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there. However, the tracking number shows "Delivered" to this central location a week ago (Jul...

szwanger by New Contributor
  • 429 Views
  • 2 replies
  • 2 kudos

Email about new ShipStation Connect Version Today

Today I received an email that said a new SS connect is out with "new features"... is this trap? Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came...

ARCreef by Contributor
  • 550 Views
  • 2 replies
  • 1 kudos

How does UPS bill for DDP shipments through shipstation?

There is no clear information. One time I used it, the shipment went through from the US to Canada and I never got a bill or anything. The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they w...

KKC by First-timer
  • 392 Views
  • 1 replies
  • 0 kudos

Scan to Verify Reporting

I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...

dmcgoun by First-timer
  • 573 Views
  • 2 replies
  • 3 kudos

Unable to see shipments done through rate finder

Afternoon all, I sometimes need to create a manual label, I do this by doing the rates finder then going to configure label. This creates the label fine and shows in the notifications area. However it does not appear in any of my order screens at all...

Date by New Contributor
  • 403 Views
  • 2 replies
  • 1 kudos

Tracking Shipments per hour

When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This wou...

NeinerX3 by Occasional Contributor
  • 221 Views
  • 0 replies
  • 0 kudos

Sample Packing Slip Template Giving an Error

Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample: {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","...

Tracking Status

Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship...

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Leonardo by Occasional Contributor
  • 1409 Views
  • 2 replies
  • 6 kudos

Search results by order status

I often do a search for a SKU and want to see all unshipped orders, which means those with order status Awaiting Shipment, Awaiting Payment, or On Hold. In V2 I could search for the SKU, adjust the "order status" checkboxes, and quickly see everythin...

david_dean by Frequent Contributor
  • 470 Views
  • 3 replies
  • 0 kudos