Undo order import
Hi,Is there any way to just 'undo' an import via CSV?
Forum Posts
Charging for Duties
Seems ridiculous to me that Shipstation can't charge for import duties upfront on Shopify and display that exact price in real time to the customer. Easyship can. Only reason I'm not using Easyship is because their UI is garbage, but will continue to...
ShipStation letting Users know when there is an issue
Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue? I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:but since this is affe...
product import errors - 3 YEARS UNRESOLVED
I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...
Packing Slip Sort Options
Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort ...
Shipping Manifest Report
Is there a way to sort the Shipping Manifest Report? When I export it to an excel file I get an error message saying that all merged cells need to be the same size. If I unmerge the cells it wrecks the report. It would be nice to also generate this r...
Clean up label design (address blocks)
Your FedEx label looks messy. Return and Ship To address blocks have blatant spaces when any fields are empty. For example instead of: Mike Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith 123 Main Street Seattle, WA 98207 Why the...
Double copies of everything
Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies. Every time I print a label or shipping receipt it prints in double...so Im just wasting la...
Which Printer is best for 4*6 Prints?
According to my experience with three different printer brands; Brother, Dymo, and Munbyn. We must say that Munbyn 4x6 thermal labels are very durable and reasonable from all perspectives.
Import Orders from CSV file with Customs Declaration Information
Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc ...
Barcode Scanners
Hello! I am looking for recommendation for a barcode scanner. We are looking to implement one that will work best with scanning the UPC barcodes on a label and then scan the UPC barcode on the actual product to make sure our pickers and packers are p...
customized Pack lists for Cdn retailers
Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...
These prompts are switched
Anyone else? using shipstation connect: When i tap shipping label, a packing slip prints and when i tap packing slip a shipping label prints.
Resolved! Cannot Pay for Subscription
The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...
Scan to Verify and Print
I am running into an issue with Scan to verify and print. The scan process works fine. After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight...
Hack to change Ship Date
Currently my ecommerce site lists a future ship date for some orders (imported from Amazon), and so the ship date in Shipstation is incorrect. I'm trying to find a hack to automatically change the ship date to "Today" - there is no attribute in Autom...
ShipStation Connect - Constant bugs
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
Commercial Invoice Document Options
I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient.Currently every time...
Combine shipments
How do I fix this issue? When I combine orders, the window freezes? BTW by removing the human support was a typical bait and switch on the service with SS. Please let us know how to get questions answered when dealing with your software. Horrible!
Keeps kicking out Document Settings
Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of ...
Customized packing slip not able to print multi labels
I had a developed did this coding for me to print some orders in customized packing slip . The coding is done, and it's able to print the single lable without issue.However when select multi orders to print together, it does not display correct. Can ...
shipstation connect problems
Anyone having issues with shipstation connect? Been down for us for about 30-45 minutes now
Is Shipstation in BETA? This is Ridiculous...
We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, et...
Shipping Cutoff date not working... Again...
We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...
Label without order API Help needed
I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...
Need Ability To Restrict Users By Selling Channel
We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would ful...
Automation Rule to cancel SKU
If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...
Combining orders gives us troubles
My shipstation Christmas wish list gets bigger and bigger everyday. For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, ...
Thoughts on USPS rates
Unable to match my rates to the table rate provided by Shipstation
Using Custom Packages
We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...
