Bill To Address
We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen.
Forum Posts
Why doesn't checking the Keep Me Logged In checkbox actually keep me logged in?
I have to log in every time, regardless of the time that has passed. I am using what I believe to be the most recent version of Edge.
Update to 2FA not acceptable
I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the...
Hew user question about pickup
I want to ship a box from Florida to Canada. I have entered all the information but am unable to find out where to take the box for shipping. Is it picked up from my home and if so does someone have to be home? Thanks in advance for any and all repli...
Split Shipment Filter For Reporting
ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...
Shipment Splitting Based on Weight, SKU, and (Maybe) Dimensions and LTL Shipments
Hey all, Our ShipStation rep asked me to post this idea here. I manage a young (less than 2 years old), fast-growing distribution company. We carry almost 200 different products and ship exclusively through UPS' parcel service. We recently discovered...
Insight / reports / raw data / Shipped orders - missing mark as tracked data
Insight / reports / raw data / Shipped orders - missing mark as tracked dataplease can the development team enhance the reports so that mark as tracked appears in the raw data / shipped orders report.We pay extra for every marked as shipped entry and...
Feature Request - Shopify Connection Settings - Import Country of Origin
Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of ...
who to ditch ShipStation for now that fees are tripling?
Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another mone...
Reporting Flexibility
I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for ...
Individually boxed Item
I would like to have an option to mark a product as an individual item. Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights.
Purchase Orders Premium Feature requires High Volume Plan only???
As a new, small e-commerce business who purchases inventory from a variety of suppliers, the purchase order features seemed to be the right fit since we integrate our inventory management through the 6 e-commerce marketplaces we sell on. I learned th...
Auto-Refresh Scheduling
Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...
Shipstation's Announcement of Policy Changes - API - Super Disappointing
We are a small business who has invested a lot of time into implementing ShipStation into our eCom store. We have loved using ShipStation thus far, but the recent announcement of Policy Changes for API will result in us having to pay an additional $1...
Ship by Date Custom Filter Option
In awaiting shipment orders the filters on the Ship by Date are very difficult to use. Could you please just mimic the same filter options you have for Order Date for Ship by Date. At a very minimum having the custom option would be great. As often I...
"Shipping" automation for eProducts and will-call
We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is dat...
Buyer Notes not printing any longer
We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print. We did downgrade about a year ago but they were still printing on the packing slip. Now all of a sudden then won't print. The buyer notes are properly...
[Feature Request] Add GST for Tax Identifiers
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
Customs declaration available to edit harmonization code or HS code after a label has been shipped
It would be very helpful if your developers would assist their customers (us) with being able to reproduce an electronic customs declaration so that we can correct an error such as an international HS code, especially since customs in Ireland for exa...
Mobile App Disaster
You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get ...
Include account identifier in Webhook
Hello! I'm new to ShipStation but not API integrations. I'm working with a client to track fulfillments and so using webhooks to ping my endpoint, however, there doesn't seem to be any kind of identifier for which account and/or store sent the webhoo...
Ship By Business Date
Hi,Amazon start flagging sellers who ship by according to the business customers preference. Would be great is ship station (like amazon seller central does) add this feature so we can keep shipping through direct. Thanks
Email allerts for store disconnections
I recently had a store disconnection with Amazon that almost caused my Amazon store to be deactivated. We all know Amazon doesn't play when it comes to late shipments! The problem is I didn't know my store was disconnected. It would be very helpful i...
Enabling hotkey configurations from the help/hotkeys menu
Hey all! I just think it would be convenient and less confusing to be able to modify shipstation hotkeys from the help/hotkeys menu. I mean it already has a button saying you can apply changes, but you can't even make changes in that menu so... Hope ...
Order Summary Report
I would like to request that the Order Summary report include the Order custom field information.
Amazon Connection
We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?I have deleted the account and reconnected. Removed permission on amazon and then added a new sto...
Resolved! Am I missing Something?
What happened to the Log In button? I have searched the entire page. Am I just not seeing it?
Shipstation took my money and don't have an ETA on when they will resolve this issue
I tried to create + print a FedEx overnight shipping label for a manual order. I clicked on that button and it removed the funds from my account. After clicking on that button, nothing would happen. And when I went to that print icon in the app to pr...
Shipment Activity should default to show today's date first
We use the Order Page's Shipment Activity to see when automations processed, shipping labels were printed, batches were made, orders cancelled & by who. Right now when the dropdown is expanded, the oldest date is at the top - so if there are a lot of...
Display Store available quantity on the storefront
Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order in...
