We really need scalable pop up screens
I cant stand the new order pop-out screen. Too much scrolling to get things done. Cant it be made scalable?
Forum Posts
Barcode type Shipstation uses? I want to export orders in Excel and create Barcodes for ORDER ID
anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "11117112048385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings ...
Email address change on shipped order
The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...
Shipsurance is a scam!
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
Remove shipping transit time estimates
I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...
Feature Request - Postage Invoice
Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......
Closing Account
Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...
Please add ability to pull in address validation data through API
We'd like to be able to pull data through an API that is stored in Shipstation regarding address validation and more to the point, designation of whether an address is Domestic, Residential or International so we can apply the same designations withi...
Feature Request
Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as th...
UPS Adjustments Incorrect/Denied Refunds/Being Overcharged after Label purchase
So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days. First how does a consumer know that these adjustments have happened, two how...
Automation Rule: Assign Orders to Multiple Users
Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...
No Shipping Option
I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though. Can you give people the option for no shipping / label required for this i...
Bundles on Packing Slips and Pick Lists
The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar...
NECESSARY FEATURE: Add "Packing Slip Printed" Column to Orders Awaiting Shipment
It is imperative that we be able to see a column showing if the packing slip has been printed, in the Orders Awaiting Shipment tab. I have seen many other requests for this since as early as 2021. And the column is already available in the Shipments ...
Cancel orders without voiding labels
It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders ...
Shipstation Connect Unstable
Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.
Feature request: AMEX (American Express) payment method for Canada
Canadian accounts don't support American Express (AMEX) as a payment method. This is critical for my business to continue with shipstation. Please add support ASAP!
Does Shipstation services are available in country Peru
Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith
Option to Turn off "Combine Shipments" notification
Everyone inventory and ship from conditions are different. Although it's a great feature for single warehouse users. For multiple warehouse users, it's creates false positives. Please add a feature to turn it off.
Request for Development: Show all shipping options, not just the cheapest 12/14/24
Hi, this is a request to shipstation to develop a function allowing merchants to show all shipping options, not just the cheapest of a certain class. Let us merchants decide which are relevant. It would be nice to not show international shipping opti...
See Deliver by dates on In Transit Tab
I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some pack...
Warehouse location needed on order reships
We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded deli...
Printing Error: SKU too long
Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...
Restrict User to Specific Carriers
So we are in the process of merging two separate shipstation accounts into a single account with multiple users. We have everything in place, except for one thing. We have separate FedEx accounts for the two locations (using the "your carriers" optio...
Paypal ShipStation shipping charges adjustment issues
Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services. On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None...
Customer Packing Slip that I can't get right
Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstati...
ShipStation created two labels for 120 orders today
Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accur...
Resolved! Adding A (Order Shipped By "user") to Packing slips
Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, eve...
Shopify Does Not Sync with Inventory Sync
Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items whic...
Why UPS ShipStation Rates now Higher than Buying from eBay? I thought SS had lowest rates available?
I noticed about a short time ago, my UPS rates were .80 up to $2 EACH, more on most of my shipments. It was exactly the same up until them. I Contacted SS and they said they can't speak to other companies rate, yet the advertising they do says they h...
