Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of ...
Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another mone...
I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for ...
I would like to have an option to mark a product as an individual item. Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights.
As a new, small e-commerce business who purchases inventory from a variety of suppliers, the purchase order features seemed to be the right fit since we integrate our inventory management through the 6 e-commerce marketplaces we sell on. I learned th...
Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...
We are a small business who has invested a lot of time into implementing ShipStation into our eCom store. We have loved using ShipStation thus far, but the recent announcement of Policy Changes for API will result in us having to pay an additional $1...
In awaiting shipment orders the filters on the Ship by Date are very difficult to use. Could you please just mimic the same filter options you have for Order Date for Ship by Date. At a very minimum having the custom option would be great. As often I...
We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is dat...
We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print. We did downgrade about a year ago but they were still printing on the packing slip. Now all of a sudden then won't print. The buyer notes are properly...
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
It would be very helpful if your developers would assist their customers (us) with being able to reproduce an electronic customs declaration so that we can correct an error such as an international HS code, especially since customs in Ireland for exa...
You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get ...
Hello! I'm new to ShipStation but not API integrations. I'm working with a client to track fulfillments and so using webhooks to ping my endpoint, however, there doesn't seem to be any kind of identifier for which account and/or store sent the webhoo...
Hi,Amazon start flagging sellers who ship by according to the business customers preference. Would be great is ship station (like amazon seller central does) add this feature so we can keep shipping through direct. Thanks
I recently had a store disconnection with Amazon that almost caused my Amazon store to be deactivated. We all know Amazon doesn't play when it comes to late shipments! The problem is I didn't know my store was disconnected. It would be very helpful i...
Hey all! I just think it would be convenient and less confusing to be able to modify shipstation hotkeys from the help/hotkeys menu. I mean it already has a button saying you can apply changes, but you can't even make changes in that menu so... Hope ...
I would like to request that the Order Summary report include the Order custom field information.
We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?I have deleted the account and reconnected. Removed permission on amazon and then added a new sto...
What happened to the Log In button? I have searched the entire page. Am I just not seeing it?
I tried to create + print a FedEx overnight shipping label for a manual order. I clicked on that button and it removed the funds from my account. After clicking on that button, nothing would happen. And when I went to that print icon in the app to pr...
We use the Order Page's Shipment Activity to see when automations processed, shipping labels were printed, batches were made, orders cancelled & by who. Right now when the dropdown is expanded, the oldest date is at the top - so if there are a lot of...
Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order in...
Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don'...
Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package. I'm currently having to manually go into EVERY order and relabel the corresponding box sizes. We...
I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?
If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address...
Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1
If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.Recommended changes for S...
It would be great if there a "pickup from dispatch center " section for record keeping, so that we can file orders in there if they do not need to be shipped.
