It would be very helpful if your developers would assist their customers (us) with being able to reproduce an electronic customs declaration so that we can correct an error such as an international HS code, especially since customs in Ireland for exa...
You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get ...
Hello! I'm new to ShipStation but not API integrations. I'm working with a client to track fulfillments and so using webhooks to ping my endpoint, however, there doesn't seem to be any kind of identifier for which account and/or store sent the webhoo...
Hi,Amazon start flagging sellers who ship by according to the business customers preference. Would be great is ship station (like amazon seller central does) add this feature so we can keep shipping through direct. Thanks
I recently had a store disconnection with Amazon that almost caused my Amazon store to be deactivated. We all know Amazon doesn't play when it comes to late shipments! The problem is I didn't know my store was disconnected. It would be very helpful i...
Hey all! I just think it would be convenient and less confusing to be able to modify shipstation hotkeys from the help/hotkeys menu. I mean it already has a button saying you can apply changes, but you can't even make changes in that menu so... Hope ...
I would like to request that the Order Summary report include the Order custom field information.
We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?I have deleted the account and reconnected. Removed permission on amazon and then added a new sto...
What happened to the Log In button? I have searched the entire page. Am I just not seeing it?
I tried to create + print a FedEx overnight shipping label for a manual order. I clicked on that button and it removed the funds from my account. After clicking on that button, nothing would happen. And when I went to that print icon in the app to pr...
We use the Order Page's Shipment Activity to see when automations processed, shipping labels were printed, batches were made, orders cancelled & by who. Right now when the dropdown is expanded, the oldest date is at the top - so if there are a lot of...
Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order in...
Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don'...
Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package. I'm currently having to manually go into EVERY order and relabel the corresponding box sizes. We...
I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?
If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address...
Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1
If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.Recommended changes for S...
It would be great if there a "pickup from dispatch center " section for record keeping, so that we can file orders in there if they do not need to be shipped.
Hi,Considering you've rolled out Shipstation to FR and DE in Europe, how had could the NL be. We are currently using a DE version for shipments in the NL but there are a few issues which prevent it's widespread use - basically carrier support. We onl...
It would be helpful if we could automate order numbers when they import from an API source (integrated store). Please consider adding this feature.
I have had this site for a few years. It would give live rates that were accurate to the penny, when people checked out. I stopped taking orders last summer, and am finally getting back to shipping.We had issues getting shipstation to talk to my site...
The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple o...
We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label...
looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels v...
I'm trying to send a package to our customer in Canada via FedEx International Economy. Only the popup appears "purchasing label" but nothing happens after that. Shipment does not get processed at all. Has anyone else experienced a disconnect between...
We are currently using Ship Station's Auto Order Routing feature. The issue with it is that you have to manually activate which of your warehouse locations stock that item. It does not currently take into account items that went out of stock at one o...
We see that we can set product dimensions via CSV import.We need to be able to set the Package Preference value as well.We have over 180,000 products in ShipStation, and now need to start telling pack table workers which packaging (poly bag or box, p...
we should be able to get notified via email or sms when a new order has been added to Shipstation
Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...
