still an issue....
lowest cost service still not populating.
Forum Posts
HTML Packing Slip Fields
It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source".
Customs Declarations
Why is MERCHANDISE Even An Option for International Customs Declarations when that ' word ' is NOT COMPLIANT with International Shipping regulations ?The DROPDOWN should start withCHOOSE ONEThe DROPDOWN Should Not Contain a word or item that can be a...
A BAD SITUATION I COULD NOT FIX!! UNDO COMBINE ORDERS OR SPLIT ORDERS BACK TO THEIR ORIGINAL FORM!!
PLEASE PLEASE can you make the Split Orders feature return and enable combined orders to be uncombined back to their original format! I came across a very difficult situation today when I had accidentally combined a small amount of orders accidentall...
An error occurred attempting to update orders: Could not refresh authorization credentials in timely
Trying to update ETSYI get these errorsAn error occurred attempting to update orders: Could not refresh authorization credentials in timely manner.paypal updates but not etsy
It says Label Printed but it was not printed.
Hi Even though the batch was not printed at all, it is showing that labels have already been printed. What should we do?
Major Workflow Issues with Shippo’s Labeling and Shipping Features
I’m facing several issues with Shippo that are seriously disrupting my ability to manage shipments efficiently, particularly when handling high-volume orders.Printing Multiple Labels at OnceWhen I select 12 units (e.g., 12x 88.5THs) and hit print, I ...
New Delivery By field in store integration XML?
Hi - my product is perishable and shipped with cold packs, so the "Delivery By" date is particularly important - to this point I had been using a custom field to pass this value through the integration from my backend. Now I see the new "Deliver By" ...
Sorting Orders for Errors
Is there anyway to sort shipments so that the order errors (orders with the yellow triangle and ! symbol) are at the top?It is very time consuming for our team to scroll through our orders to find errors prior to label creation.
Product pictures in shipping notification?
Original post by user Jarrod Murray Can you add product pictures to the shipping notifications? For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email? I have seen other companies include thumbnails of th...
Tracking Number in the Export Orders report
HelloPlease, add the tracking number in the Order reports. It will be so valuable !!
Barcode Scanners for inventory management
Hi,Could someone please recommend a bar code scanner that integrates nicely with shipstation. We are looking to use the barcode scanner for inventory management and printing labels. Please help!! We're a start up business so we don't have to much exp...
stuck at "Label Batch Status: Validating", cant' even do them by single order either.
I keep getting this error and if I try to pay for a single shipping label it pops up a processing window that quickly goes away. Something got broken....I cleared all my cookies and wiped out my cache as well to make sure it wasn't on my end. I even ...
Etsy not updating, cannot ship Manual Orders by UPS
Etsy orders are not updating. Getting "Error updating". I tried to ship a couple orders manually and I am getting "Could not refresh authorization credentials in timely manner."
Failed to generate packing slip
Unable to print nor generate packing slip. All order are also taking a longer time to load in shipstation.
Global Post
Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...
Name required for both Name AND Business?
Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks
Auto-Refresh Scheduling
Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...
What report(s) to use to measure time between when orders are marked as shipped vs UPS pickup?
Been trying to figure out which reports are best for this. For context, we fulfill thousands of orders per month, so the datasets are very large.
more issues!!
lowest price not working (AGAIN!)ebay orders are duplicated
Trying to schedule UPS pickup "No shipments were found for this date."
Trying to schedule UPS pickup "No shipments were found for this date." I have 5 to be picked up.Why am I getting this error?
More advanced automation options
We could really use some more automation options. For example, being able to automate tasks for orders with OR logic for the criteria (currently the only logic that works for multiple criteria is AND logic). If we want to achieve our desired automati...
Restrict User View By Store
I'd love to see a feature which allows an owner to restrict what a user can see properly. I know I can restrict users to only see orders assigned to them, but it would be much more helpful if a user could only see orders and products from a specific ...
BigCommerce Field Mapping and Sync - fields needed for custom packing slips
Fields requested to be mapped from BigCommerce:Manufacturer Part Number (MPN)Brand
UPS Third party billing changes when you change the service level
As the title states, if you change service level to something else from what that was imported the 3rd party billing to UPS will revert to UPS by Shipstation. Is there a way to stop this?
customizing packing slip item name text color based on item names
I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Titl...
Feature request - add notes & tags to order line items
We create personalized products. As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split. At times we have notes that are left for th...
Scan to Verify Reporting
I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...
ShipStation is now automatically changing shipping address (with feature turned off)
So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a war...
woocommerce order meta
Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks
