ShipStation Features
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Customer Order Updates

Is there a way to update the customer directly from Shipstaion once an order's tag is changed from a different tag? We are looking to update the customer once their order is put in production and that their order will be shipped in X amount of days.

holliewc by First-timer
  • 191 Views
  • 1 replies
  • 0 kudos

Create+Print Hotkey

Hello, So there must be a keyboard/Hotkey shortcut for the Create+Print command but we can't find it. Thanks for sharing this as it will vastly speed up our daily processing.

Mark by New Contributor
  • 364 Views
  • 3 replies
  • 0 kudos

Add Phone Numbers as a valid search option

There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and l...

AgusF by First-timer
  • 200 Views
  • 1 replies
  • 0 kudos

Unable to Process Batch

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 186 Views
  • 0 replies
  • 1 kudos

Public API /products/* missing field UPC

The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response. GET /products/productI...

JJB by New Contributor
  • 162 Views
  • 0 replies
  • 1 kudos

Allow for product notes on pick list

We would like to add additional product notes to certain products on the pick list in order to help our team picking the right products. Some of our products require assembly or different parts to it which isn't reflected on the (imported) product de...

tom21 by First-timer
  • 157 Views
  • 0 replies
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Account Restrictions

Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do s...

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Batch Summary Info on Pick List

It would be great to have the option to display the batch name and batch notes on pick lists. When we print several batches back-to-back we end up having to sort through and make sure the labels and pick lists are matching. Currently the only way to ...

KyleTiesta by Occasional Contributor
  • 139 Views
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split shipment customs declarations

Anybody else having the issue with customs information not transferring when processing a split shipment? This is an easy code fix from a developers standpoint. This is pretty disappointing that a large company like shipstation can't fix this.

MIKE28 by New Contributor
  • 168 Views
  • 0 replies
  • 1 kudos

Allow Adhoc Label + Packing Slip Printing

See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip,...

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Jarmabox by First-timer
  • 176 Views
  • 0 replies
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Create Automation rules from ShipperHQ Data

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...

Ghiath by New Contributor
  • 201 Views
  • 0 replies
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Package tracking

It would be ideal if ShipStation had a way of tracking the inventory of shipping packages. We've set up all our pre-sets with the box sizes, if there were another field for us to enter a starting inventory of those boxes, and decrement every time an ...

LorinL by First-timer
  • 298 Views
  • 1 replies
  • 1 kudos

Glitchy barcode reading in Scan to Verify & Print

We have some products without barcodes, so we have created QR code labels that also redirect to the product's web page, and we have their urls in the Fulfillment SKU field. The same issue I'm about to describe also happens with shorter Alphanumeric S...

Shipster by Occasional Contributor
  • 173 Views
  • 0 replies
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Resolved! Multi-package Shipment problem

I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package"

john4 by Occasional Contributor
  • 487 Views
  • 2 replies
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Paste addresses in manaual order

Since being forced to move to the new version, we have lost the ability to paste addresses into an order when adding manual orders. This is now very time consuming. When speaking with the support desk this works for USA addresses but when we are a cu...