ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Track inventory on raw material

We are a make to order firm with 5000 sellable end items that we don't stock. We pull inventory and modify from 90 base products that we keep in stock (and don't sell). I'd like Shipstation to allow us to sell the end items that have zero inventory o...

erics11 by First-timer
  • 218 Views
  • 0 replies
  • 0 kudos

Invoice for Added Funds ?

Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...

ssebti by New Contributor
  • 289 Views
  • 0 replies
  • 0 kudos

Payment Method Error

Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...

Screenshot 2024-03-11 at 10.13.55 AM.png

Royal Mail Shipping Down 3 days now!

Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...

vz2024 by First-timer
  • 208 Views
  • 0 replies
  • 0 kudos

Product Images Not Working

Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...

HBC by New Contributor
  • 729 Views
  • 3 replies
  • 1 kudos

Returns/RMA Order API Needed

We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...

glyons by First-timer
  • 238 Views
  • 0 replies
  • 1 kudos

Shipstation Removes 'Best Rate' feature

Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...

Integration for CS-Cart newer than 4.6.3 NEEDED

CS-Cart 4.6.3 was released October 31st, 2017 and they're now on 4.17.2 with Multi-Vendor versions now (like ETSY with multiple sellers).CS-Cart has dramatically grown since 2017 and many software owners are in need of a new module that'll support th...

agtred99 by New Contributor
  • 596 Views
  • 3 replies
  • 2 kudos

BFPO, Why remove?!?!

Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...

USPS Third party billing

Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it? Thank you,Tina

Tina-937 by First-timer
  • 287 Views
  • 0 replies
  • 1 kudos

why I plan canceling my account.

This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mist...

Customer Billing Address in Order Grid

When our customers place gift orders, 9 times out of 10 the shipping address is different than the billing address.The order grid only pulls the recipient name, which is great for a normal order, but it makes it difficult it keep track of the order w...

ohelsbells by Occasional Contributor
  • 204 Views
  • 0 replies
  • 0 kudos

Automated Return Address Selection Based on Reason

requesting a feature to automatically select return addresses based on the reason for return when creating a "Create Return" label. Specifically:For returns due to warranty, damage, defects, or missing parts, use my NEW YORK address.For all other ret...

FREQ by First-timer
  • 234 Views
  • 0 replies
  • 0 kudos

Allow Batch Summary Page Printing

In the Document Options for Labels under Printing Setup, you are able to have the Batch Summary Page print at the beginning or end of your labels.It would be incredibly useful to be able to print this page out independently under Other Documents in t...

TeamAdmin by New Contributor
  • 198 Views
  • 0 replies
  • 0 kudos

Shipping Phone Number

We're using Woocommerce and it integrates well with Shipstation, except that we are giving our customers the opportunity to provide us with a shipping phone number if their billing phone is different. Shipstation is not capturing this. It's only addi...