Hello, @birdsafe!
Thank you for your post in the community! After chatting with a few members of our support team, they suggested reaching out to support@shipstation.com. They can help with some troubleshooting to determine what's going on.
It might be something simple, like an out-of-date version or a firewall setting, and our support team is great at identifying and resolving these kinds of issues. They’ll make sure everything is working smoothly in no time!
Thank you again and we appreciate you!
-Cara
