09-11-2024 08:41 AM
Why must we now refresh the SS Connect connection every day? I go to print my first label and I'm told the printers are no longer connected.
09-13-2024 12:24 PM
Hello, @birdsafe!
Thank you for your post in the community! After chatting with a few members of our support team, they suggested reaching out to support@shipstation.com. They can help with some troubleshooting to determine what's going on.
It might be something simple, like an out-of-date version or a firewall setting, and our support team is great at identifying and resolving these kinds of issues. They’ll make sure everything is working smoothly in no time!
Thank you again and we appreciate you!
-Cara
09-19-2024 02:56 PM
Same issue. Went from consistently working to disconnecting between each label. Support told me to reinstall. That fixes the issue for about half an hour then back to having to hit "refresh connection" between each label.
09-20-2024 09:07 AM
Hello @LumpyQuantity3!
The troubleshooting I mentioned above will also apply to you. You should reach out to support@shipstation.com. They can help with some troubleshooting to determine what's going on.
It might be something simple, like an out-of-date version or a firewall setting, and our support team is excellent at identifying and resolving these kinds of issues. They’ll make sure everything is working smoothly in no time!
Thank you again, and we appreciate you.
Happy Shipping!
-Cara
10-06-2024 12:17 PM
The disconnect with ShipStation is happening several times a day now - so what I'm doing is I have the Shipstation app kept open, so that I just have to click "refresh connection" each time. Saves a bunch of time that way not having to reload the app each time.
And to the moderator's suggestion of calling support - I'm sorry, but I have been through that sort of thing before and it wastes a lot of time while a support tech logs into my PC and looks around, tries things, changes settings - perhaps having to restart the computer - no thanks. I would rather do as I have been and wait for SS to fix an obvious issue, though I'm guessing it might be an issue that causes data transfer or cloud storage or something that is costing SS money and so they have have it disconnect when they think you are idle.
4 weeks ago
I'm now experiencing the daily log out of ShipStation connect.
Previously it would retain the login info and startup automatically every day, but now it's asking for username and password every start up, and shows "Multiple Accounts" at the top bar, which makes no sense as we only have a single account.
4 weeks ago
Hello, @drtunedracing!
Thank you for posting your concerns about ShipStation Connect in the community. For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.
Happy Shipping!
-Cara