Unable to Fetch Captcha Token

[Movementsmerch]

Hello! I’ve been a longtime Shipstation user. I just bought a new computer and first thing I did was try logging into ship station. I was left with an error message that stated “we were unable to fetch the captcha token”. 

I’ve tried clearing my cookies and cache, 3 different web browsers, incognito mode and a private tab, 2 different internet connections, I don’t have a vpn either. I don’t know what’s going on and I’m super frustrated that I can’t do a simple task like logging into Shipstation. Any help would be appreciated here 

 

[CaraAdmin]

Hello @Movementsmerch!

First, welcome to the Community! We're so glad you're here. This space is a great place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

Regarding the Captcha issues you’ve been experiencing, I see that you reached out to our Support team earlier this week, but your login attempt was affected by the AWS outage, which has since been resolved. It appears that you’ve already attempted all the recommended troubleshooting steps. The next best step would be to contact support@shipstation.com for further assistance and, if necessary, to escalate the issue to our IT team.

Thank you for being so patient!

-Cara

[LetMeShipPLZ]

Was this issue ever fixed? Been having this issue as well - new computer attempting to log in. 

Unable to log in  on any browser.

[CaraAdmin]

Hello @LetMeShipPLZ!

First, welcome to the Community! We're so glad you're here. This space is a great place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

I also noticed that you’ve already reached out to our support team through ticket #8971000. They’re the best resource for digging into account-specific troubleshooting, and I see they replied to you yesterday. Continuing through that support thread will be the quickest way to get this resolved.

In the meantime, here are a couple of helpful resources you can review:

Performance Troubleshooting

Why do I keep getting the reCAPTCHA when I log in?

If you have any additional questions or would like to share updates, feel free to post here—we’re happy to help in any way we can!

Happy Shipping!

-Cara