Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
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Forum Posts

Don't want to import specific products orders

i have created an automatic rule in shipstation for not importing an SKU (let's say: XYZ).Shipstation does not import XYZ orders when its only one SKU in that order. But when there are other SKUs in the order, Shipstation imports them all. i talk to ...

Sam09 by First-timer
  • 327 Views
  • 3 replies
  • 1 kudos

How can I remove customer's phone number for the label

Hello All, I googled and tried everything to remove the customer's phone number from the 4x6 label and I can't automatically make that happen. I tried AfterShip, ShippingEasy, and EasyShipping, and for the past month, I've been using ShipStation. Eve...

Ramos21 by Occasional Contributor
  • 938 Views
  • 15 replies
  • 4 kudos

scan orders to batch

Hello-Looking for a way to bulk upload orders to a batch---i export my orders, then organize them in the spread sheet, and i want to batch them based on how i sorted in in my spread sheet. I can not find a way to do that in shipstation.it would be gr...

JM_Group by First-timer
  • 199 Views
  • 2 replies
  • 0 kudos

Resolved! Save customer's shipping account?

Hello!I create all our orders manually (i.e. we're not integrated with an ecommerce store), and some of the customers to whom we ship regularly have their own UPS or FedEx accounts that we can use for billing. I'm looking for a quick & easy way to cr...

Exclude Shipping Services

Is there any way to set up an automation that excludes certain shipping services? We utilize Ship Station to help us pick the best ground rate for shipments. The idea is we would like to offer customers the option to pay a set premium per order and t...

kbscoat by Occasional Contributor
  • 312 Views
  • 1 replies
  • 0 kudos

Custom fields... ANYONE?

Is there anyone in the shipstation community that can share what they have done for Custom Fields? I have a couple of ideas where I want to change some things. But have no idea where to start. And maybe I am thinking custom fields is not what I think...

NEV by Contributor
  • 206 Views
  • 2 replies
  • 0 kudos

scale not working on scan and verify

Has anyone noticed lately in the scan and verify after you verify it won't read what the scale has. I tried 2 different computers and 2 different scales. same issues. Is anyone else having the same issue? It was stated yesterday. Never had any issues...

Batch label

I am new to ship station and am trying to set up a workflow for our operation. Basically, I'd like to have all orders that contain only one item to batch print in the morning leaving only the multi-item orders in the list for our warehouse manager to...

Automatically Split Order Please!

We get 300 of orders per day, and have to manually split certain orders to fit into UPS ground. We have an automation rule that creates a tag automatically for orders that need to be split, then we have to manually go through and split them, which ta...

JackShia by New Contributor
  • 1393 Views
  • 7 replies
  • 1 kudos

HTML codling

Hello,Does anyone know how I can find someone to write HTML code? I want to customize my second label. Right now it is a packing list and I need more of a receipt for internal use. ShipStation Help says it can be done, but they don't help with this. ...

Adding inventory after shipments

We recently received inventory, but it did not get added before shipments were processed. We'd like to still document proper inventory, but I think it might be too late. for example, we received 300 books. They were not added to inventory, but 230 we...

cphipps by New Contributor
  • 302 Views
  • 1 replies
  • 0 kudos

Show Box Size on Packing Slip?

Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...

Crema by First-timer
  • 319 Views
  • 1 replies
  • 0 kudos

Printing bug when using insurance

If I choose to insure my shipment with third party insurance like Shipsurance, it generates the label but does not print it. I have to go find the completed shipment in the Shipments section and open it and print it from there. Fix that please.

automation for incorrect address

I have an automation to send the customer an email template when their address can not be validated, but it isn't working. Anyone have suggestions?orders match these criteria: address verified > includes > error and address verified > includes > warn...

danicaE by New Contributor
  • 705 Views
  • 5 replies
  • 2 kudos

Amazon FBA/MCF Inventory

We have been using Amazon MCF to fulfill about 10 of our SKU's. We are shipping pallets of product to Amazon DC's every few weeks for them to use for not only our MCF orders, but our FBA orders as well. In the past couple of months, we've been strugg...

HorseGuard by Frequent Contributor
  • 2210 Views
  • 5 replies
  • 1 kudos

New Update - Personalisation Pop Up Box

Hey, it seems there has been an update today whereby the full extent of the personalisation from orders can only be able to be seen via a pop up window if its long text. This is massively slowing down our workflow as we cannot copy / paste from the p...

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Cursor focus after scan

I'm pretty sure this started after the last update. I'll try to explain the best I can, so here goes... Previous to a week or so ago. I was able to really take advantage of NOT having to touch the mouse by simply scanning the product bar code, then s...

Auto Print Packing Slip

Hi All! Just wanting to know if the ability to Autoprint packing slips after printing a label is something that is in the works? Thanks

Shaun1 by First-timer
  • 690 Views
  • 1 replies
  • 1 kudos

Order Page Not Loading

When trying to log into Shipstation (https://ship9.shipstation.com/ & https://ss.shipstation.com) it is constantly in a refresh state and not able to be used.I have tried in incognito mode and different browsers, but it is still not working.

Starting from scratch

Hi, all! I am quite literally starting from scratch creating an e-comm store, having only ever worked brick and mortar. I have the first few brands I'm trying to soft launch on my site, but have such a wide variety of items in inventory (size and wei...

bharris by First-timer
  • 302 Views
  • 0 replies
  • 0 kudos

Show me your shipping set-ups!

I am looking to over haul my shipping stations and maximize my space and efficiency. I want to use scan to verify in my work flow- does anyone love their set up and are willing to share a picture/ explanation of how you have it set up? Thanks in adva...

Verify to scan and print

For the verify step...Where do I generate a SKU barcode (to add to the physical product) that I can scan to verify the correct product is being picked correctly?

dans1 by First-timer
  • 555 Views
  • 2 replies
  • 0 kudos