Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
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Scan To Print Feature -Slow to Generate Label

We just switched to the Scan To Print feature on shipstation. We like the new work flow with this feature, but noticed it takes on average about 6.5 seconds after scanning the ship barcode before the printer starts generating a label. Is this normal ...

Adding a grand total caluclation to packing slips

Hi,We're currently making some changes to our packing slip, and are struggling to add a grand total which shows the correct value. We are using the default field replacements for 'items total' and 'Tax', however we would like to then display 'Grand T...

Andrewb by New Contributor
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Shipping Strategies - Set by Delivery Date

The launch of shipping strategies in ShipStation and being able to use them in automation rules was definitely a nice step forward. But in my opinion, it is missing one crucial feature that a lot of other "Best Rate" software solutions have. And that...

brian2 by New Contributor
  • 170 Views
  • 1 replies
  • 2 kudos

Bundle Product sorting issue in batch

If you work with bundles product, you'll find that when you begin to process a batch of orders, sorting Alphabetically for packing does not work. It will have all the bundled products first (but not alphabetically) and then the simple products (alpha...

Allocated Order Issues

I am having issues with multiple SKU's that show inventory allocated but have no orders with any allocations for those SKU's. At the end of the day, I have no orders left in our system to process. There are still numerous SKU's that show inventory al...

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mhenahan by New Contributor
  • 116 Views
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Multi-Order/Batch Picking

It would be useful to be able to take a multi-bin cart down the picking line and have the app tell us the next item location and cart bin for each item in the current pick batch. Additionally, having bar-codes on both the pick location and the cart b...

bloom77 by New Contributor
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User restrictions - custom views

Looking for a feature that would customise the view per user, specifically restrict users from seeing any other user on the account when they access an order.We currently have 2 fulfilment companies' setup as users, with limitations.I can restrict it...

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Magento and Shipstation work flow

My developer has installed the latest ship station into Magento 2.4.6 in my new test ecommerce site.Please can someone point me to documentation that shows the work flow process of an order in magento and how it gets to ship station and anything I ca...

Split shipping is an incomplete solution

Once an order is split, any updates to the order on your selling channel will not make it into shipstation. We split shipments pretty often because one or more order items will be shipped from a different location. Customers call in to add items to t...

Bobby_M by Contributor
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Notes From Buyer - need automation rule action

Currently automation rules allow us to trigger an action based on prescribed criteria for the value in the Notes From Buyer field... this is great as our Shopify store passes down information in this field that can be useful to key off of. However, h...

oeban31 by Occasional Contributor
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Barcode on Pick List

As a company that is growing, using pick lists as a tool is very useful. However, not being able to scan a master barcode on the pick list that corresponds to a batch is stunting our growth, frankly. We would like to be able to scan a barcode at the ...

info1092 by New Contributor
  • 241 Views
  • 3 replies
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Best way to organize and process orders

We are a coffee company that ships coffee for a few different brands, including some shipments for Amazon. I am looking for a visual way to organize shipments. We have some that are online/ retail that need to ship in 24-48 hours. We have Amazon that...

Amazon FBA/MCF Inventory

We have been using Amazon MCF to fulfill about 10 of our SKU's. We are shipping pallets of product to Amazon DC's every few weeks for them to use for not only our MCF orders, but our FBA orders as well. In the past couple of months, we've been strugg...

HorseGuard by Frequent Contributor
  • 4356 Views
  • 6 replies
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Automation Rules Dont filter by Order Total

I have an automation set up that should add a tag to all orders > 100, but the automation rules never apply this tag. I have also tried using amount paid, but neither worked. Has anyone else had success with a similar automation rule?I assume the iss...

Mason_RCH by Occasional Contributor
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Custom Declaration Weight problem

I'm trying to figure out a solution for the problem we have when we fill the custom declaration. A sample order has a quantity of 5 of the same salve. one salve weighs 100g - (including the content and bottle), gross weight for packing all 5 would be...

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mhinc-rm by New Contributor
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Internal Notes Field Replacement

Hello:In certain situations, I want to send a notification email to an internal team that an order has shipped. I want Internal Notes to be a Field Replacement option, but is not there. Also, when I go to test the email, it fails and returns an error...

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Schedule a shipment for pre-prepared orders

We had a really large order for which we prepared the shipments in advance of when the customer wanted them shipped. For example, we prepared the shipments on 1/9, 10, 11. We want to ship them on 1/16. When we try to schedule a pickup for the 16th, t...

Products mysteriously changed to NOT returnable??

Has anyone noticed products randomly getting set to "Not Returnable"?We have used Shipstation for over 3 years, and the entire time we have had to keep setting our products back to Returnable=True by downloading our products, editing them to to TRUE ...

Membership Orders

I sell memberships to a historical site, and we send the memberships out digitally. Is there a way to import these orders into Shipstation? I do not want to check the box that it is a physical product as the customer will then have to input a shippin...

crennier by New Contributor
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Immediate import orders into ShipStation

I have set up automation for both phone, text and email. The trigger is the order placed in shipstation. But to my suprize, it can take UP TO AN HOUR for the order to go into ShipStation. This is really bad. We lose opportunities. The support says th...

Shipping Rule for FREE shipping

Hi All, I'm brand new and trying to figure out if it is possible to set a shipping rule that will make any order over $100.00 set to FREE SHIPPING. I appreciate your time and assistance in advance!

JodyTS by Rookie
  • 2210 Views
  • 4 replies
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Change color of multiple quantities in order screen

Quantity Color Update in Order Shipment ScreenUpdate the color of multiple items needing shipped to be inline with a standard notification color: yellow, orange, red or custom – anything but gray, white or black.This will draw more of the user's atte...

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Wholecycle by Occasional Contributor
  • 159 Views
  • 0 replies
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USPS tracking number when shipments are exported

Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...

sales187 by New Contributor
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