Forum Posts
Automate shipping box assignment for orders with multiple items - based on Order Volume
How can we automate to assign a specific Shipping Box based on the order qty, volume or weight? I don't see that automation function. Is that a feature that can be added?In the automation section I see the criteria forOrder WeightOrder QuantityPackag...
Multiple Harmonization codes for a single product
Has anyone found a way to apply multiple harmonization codes to a single product automatically? US customs states"You must classify each item in the set individually for customs clearance, as the goods do not form a single functional unit or "composi...
US Customs Import Delays - UPS
Hey,I ship a fair amount of parcels from the UK into the US (from Etsy sales). Just wanted to know if anyone else is seeing long delays with deliveries post the Di Minimis changes. I probably shipped more than a 100 in the last few weeks, they are pr...
Pls Remove v1 API Key Generation Limit
Currently v1 API users are capped at generating 2 API keys per account - I don't really see a logical reason why this cap is in place. I contacted support about it, and was told: Unfortunately we cannot provision an additional set of v1 API keys afte...
MID Code
Hi,I would love to see an automation rule and API endpoint that can input the MID Code into our customs declarations. Lately our orders shipped with FedEx from Canada to the US are being stopped because the MID Code is missing and filling the informa...
Transfer Bulk Orders from one Batch to Another
Hi there - Anyone else out there looking to bulk transfer orders from one batch to another? All of our research seems to show that this is currently not a feature that is available and that you have to follow these steps: "bulk" select the orders, re...
USPS tracking number when shipments are exported
Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...
Bluetooth Scanner Recommendations
Howdy Shippers!Can anyone recommend a good Bluetooth scanner for the new pick to tote feature?Thanks Shippers!Shaun
UPS End of Day (EOD) form is not a feature supported by ShipStation.
I wanted to make the other users of ShipStation aware of a growing issue with UPS that has cost me thousands.If you place a UPS pickup request drivers are not required to and usually do not scan the packages when they take them from your property. Ho...
Add Scan to Verify to mobile app
I'm absolutely astounded that this isn't already a feature; it feels like such a cornerstone features, that I had just assumed it had been implemented years and years ago.Feature request is to be able to Scan to View an order, then enter the Scan-to-...
USPS scan form should print automatically when I print labels
when I batch-print USPS shipping labels, in order to reduce the excessive clicks required to close USPS shipment & print the USPS scan-form, the USPS scan-form should automatically print simultaneously, when I print the USPS shipping labels. Perhaps ...
Zebra Auto-Cutter for Packing Slips & Labels
Anyone have experience using an auto-cutter for 4x6 labels when printing batches? We have 2 or sometimes 3 total labels printed (Packing Slip(s) and Shipping Label) and are trying to save time tearing labels by using the auto-cut functionality. Zebra...
Packing Slip Customization
Hello ShipStation Users Community -I am looking for some guidance/advise in customizing packing slips. Is there a way to add Bin Location on the packing slip?I am using the ShipStation's built-in Inventory Management feature and it has an option to c...
Dry Ice Automation MUST be able to be set in Grams. UPS rejects Dry Ice in Ounces.
To be clear, this is a BUG and NOT a Feature Request. 1) We have an Automation rule set up for every order to set Dry Ice to 3170g2) Actual default dry ice value is 111 ounces. It needs to be 3170 grams as stated in the Automation Rule.3) In Settings...
Weighing Issues Scan To Verify & Print Workflow
Hey SS community,I wanted to write this post to ask if anyone else has run into this issue and to offer what we have found to work.The tech specs: We are using the most up-to-date versions of everything mentioned as of this post's date. We have a Mac...
Mapping Smart Document Tracking tags with Custom Fields
Any idea how to map Smart Document Tracking Tag with Custom Fields? We are looking into mapping "Label Printed" with custom field so that we can setup automated rule based on the value
Shopify On Shipstation - Need Shipstation API Help with Adding Orders to batches Via api call
Hello my developer and I are having trouble making a api call for certain orders to get assigned to a batch that is created prior to running the call. The issue we are having is it is requesting the "Shipment_Id" where is this located? My dev assumes...
New Fulfillment Scanning Feature/Control
We currently use Shipstation "Scan to verify and print" to fulfill our orders and Shipstation notifies our selling channel, Shopify, that an order is fulfilled when an order's shipping label is purchased/printed (i.e. when the status changes to "Ship...
Send a return package
The Shipstation is a great tool for someone used to work on postal field. I'm not. I navigate all around the posibilities but I could not find my way there. Too bad. I had a short time to do it and I couldn't manage to do it. I sugest to have a map h...
Preferred Allocation Location
Hello,I wanted to share a feature request that may benefit other users as well, especially those using ShipStation as a hybrid Order Fulfillment and Warehouse Management solution.Here’s a quick summary of the use case:I manage hundreds of SKUs stored...
Have a "product quantity" criteria in automation rules.
When creating automation rules, the only criteria option at the moment is "total quantity". This makes it very difficult to create rules that have multiple products of different quantities. I am trying to create a rule that applies a tag to an order ...
Pick up mapping
When printing off the custom pick up label ShipStation it is notifying the BigCommerce market place that the order is "Completed" we would like ShipStation to notify BigCommerce that it is "Awaiting Pickup". So that the customer see this as ready to ...
Inventory Constantly Wrong
ShipStation's inventory management sucks and I can't fix it. We have to constantly manually update our inventory because after a couple of days of shipping orders, the counts are suddenly way off.I do not know why this happens and nobody at support d...
Can't Use Hyphens in SKU in a bulk upload
I've been using ShipStation for about 2 years. I've never had an issue with importing products using SKUs with hyphens until now. I have about 1,000 SKUs in ShipStation with hyphens. I uploaded 400 new SKUs with our typical SKU format including hyphe...
Resolved! Only import orders marked as PAID
Currently orders are importing from shopify even if they're not marked as paid. Until we have customers full payment we do not want to send. An automation rule that can block orders that are not paid for yet on Shopify and import once the status is m...
Automation Rules to Batch Orders
My company would greatly benefit from automating batch creation through automation rules. There are standard criteria for creating a batch that could be automated using simple if-then logic. Please look into this!
Warning: Shipstation can't keep out Shopify POS orders -- be prepared to do tons of manual reviewing
Despite what ShipStation reps and support webpages purport, ShipStation cannot keep Shopify POS orders from being imported into ShipStation...and these POS orders in ShipStation look just exactly like regular shipping orders...so if ya use ShipStatio...
UPS CTP (aka Digital Connections) funding for ShipStation Fees -- due to API ransom
We have a CTP from UPS to use for ShipStation fees. We have to upgrade our subscription because ShipStation is holding API access ransom and forcing us to spend more money (tripling our monthly fees) for zero added benefits that are of use or of inte...
Chime/Sound on initial packing slip scan in Scan to Ship workflow
In the scan to ship workflow:The chime sound that happens when individual units are scanned/verified is super helpful.It would be great to also have a sound (probably a different sound) when the packing slip is scanned and the order is ready for the ...