In Canada carriers must charge GST/HST on shipping costs whenever a shipment is shipped within Canada. As far as I can tell the UPS API Ship Station is using gives rates without GST/HST and FedEx API gives rates with GST/HST included. Therefore, it w...
Hi AllIt seems shopify changed some settings with Shopify Point of Sale orders. Previously, POS orders would immediately be captured for payment, this would make these orders fulfilled and closed and would not be imported into shipstation if you have...
Open the order details or shipping sidebar to review the label alert and see why your label was not created. Enter the required details and try again.XML Shipping System is unavailable, please try again later Does anyone know what to do in this case?
Looking for a feature that would customise the view per user, specifically restrict users from seeing any other user on the account when they access an order.We currently have 2 fulfilment companies' setup as users, with limitations.I can restrict it...
I am having issues with multiple SKU's that show inventory allocated but have no orders with any allocations for those SKU's. At the end of the day, I have no orders left in our system to process. There are still numerous SKU's that show inventory al...
We have 85 automation rules in our account that have been built by several different administrators. Today, if I want to switch to a new carrier or rate plan, I have to wade through all 85 rules to make sure I'm not breaking anything. This creates a ...
Can we add a cancellation date?
Hello ShipStation community, does anyone have any experience uploading inventory/SKU reports? we are setting up a new store and the list is quite large, and looking for feedback, support on based way to approach? lessons learned? anyone available to ...
We have 3 warehouses in California, Texas, and Pennsylvania. We remotely print to each warehouse's label printer based on the distance from the warehouse to the customer for fastest and cheapest shipping options. Right now, we use batches to reconcil...
It would REALLY help if the circle around the Quantity number was Red so that it would stand out more.
when I batch-print USPS shipping labels, in order to reduce the excessive clicks required to close USPS shipment & print the USPS scan-form, the USPS scan-form should automatically print simultaneously, when I print the USPS shipping labels. Perhaps ...
Quantity Color Update in Order Shipment ScreenUpdate the color of multiple items needing shipped to be inline with a standard notification color: yellow, orange, red or custom – anything but gray, white or black.This will draw more of the user's atte...
V3Started after new ebay integration which I assume caused thisWe get multiple lines with the exact same sku number.For example: One line we pick x2 and another line right below it we pick x4 for the exact same sku. I can see they come from different...
We would like it if you could push the calculated rates to the WooCommerce cart so that we could use the services and same fees that we have in ShipStation in our WooCommerce store.
The "Tags Successfully Updated" Pop-up NEEDS to be relocated, Or at least Lowered,It pops up over the Close Order Window "X" so we either have to wait for it to "Time Out" and close itself,or requires an extra click that is a waste of time when proce...
Hi,We're currently making some changes to our packing slip, and are struggling to add a grand total which shows the correct value. We are using the default field replacements for 'items total' and 'Tax', however we would like to then display 'Grand T...
I'm trying to figure out a solution for the problem we have when we fill the custom declaration. A sample order has a quantity of 5 of the same salve. one salve weighs 100g - (including the content and bottle), gross weight for packing all 5 would be...
//BULK APPLYING PACKAGE TYPESYou can bulk apply package types, specifically the standard, non-specific 'Package' type, but NOT via the 'Bulk Update -> Package' option.The 'Bulk Update -> Package' seems to assume that it is always used to apply change...
We just switched to the Scan To Print feature on shipstation. We like the new work flow with this feature, but noticed it takes on average about 6.5 seconds after scanning the ship barcode before the printer starts generating a label. Is this normal ...
Anyone using the labels available through UPS? Do they let you reorder even if you buy shipping through ShipStation rather than your UPS account?Do the 01774006 4x6.25" labels work with ShipStation Connect?
Could someone please help me understand how Shipstation sorts orders with multiple SKUs?I typically print labels sorted by SKU, but it becomes a bit confusing with multiple SKU orders. From what I can tell, they are usually sorted by the order paid d...
The launch of shipping strategies in ShipStation and being able to use them in automation rules was definitely a nice step forward. But in my opinion, it is missing one crucial feature that a lot of other "Best Rate" software solutions have. And that...
If you work with bundles product, you'll find that when you begin to process a batch of orders, sorting Alphabetically for packing does not work. It will have all the bundled products first (but not alphabetically) and then the simple products (alpha...
It would be useful to be able to take a multi-bin cart down the picking line and have the app tell us the next item location and cart bin for each item in the current pick batch. Additionally, having bar-codes on both the pick location and the cart b...
My developer has installed the latest ship station into Magento 2.4.6 in my new test ecommerce site.Please can someone point me to documentation that shows the work flow process of an order in magento and how it gets to ship station and anything I ca...
Once an order is split, any updates to the order on your selling channel will not make it into shipstation. We split shipments pretty often because one or more order items will be shipped from a different location. Customers call in to add items to t...
Currently automation rules allow us to trigger an action based on prescribed criteria for the value in the Notes From Buyer field... this is great as our Shopify store passes down information in this field that can be useful to key off of. However, h...
We are a coffee company that ships coffee for a few different brands, including some shipments for Amazon. I am looking for a visual way to organize shipments. We have some that are online/ retail that need to ship in 24-48 hours. We have Amazon that...
We have been using Amazon MCF to fulfill about 10 of our SKU's. We are shipping pallets of product to Amazon DC's every few weeks for them to use for not only our MCF orders, but our FBA orders as well. In the past couple of months, we've been strugg...
I have an automation set up that should add a tag to all orders > 100, but the automation rules never apply this tag. I have also tried using amount paid, but neither worked. Has anyone else had success with a similar automation rule?I assume the iss...
