Shipping Rule for FREE shipping
Hi All, I'm brand new and trying to figure out if it is possible to set a shipping rule that will make any order over $100.00 set to FREE SHIPPING. I appreciate your time and assistance in advance!
Forum Posts
UPS and FedEx rates are not comparable in Canada.
I am getting nowhere asking Ship Station for an answer to this question from their live support or from their phone support so I post the question here because this is what they told me to do. Instead of offering customer service they send me here to...
Dropshipper
Can anyone refer a tobacco drop-shipper that is already on ShipStation?
USPS tracking number when shipments are exported
Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...
Shortcut to Scan & Verify Screen
Hi All!Just a quick one, it would be great to have a short cut to the scan and verify screen.CheersShaun
AI Voice Agent Connect To ShipStation
I've successfully hooked up my customer's ShipStation account to my AI Voice Agent! Now calls that come in can have access to order data in real time! No more paying for unreliable phone support people.I'll record a phone call and post it hear if any...
Set Package Type For Best Shipping Rate Strategy
Easy to set the automation rule for Best Shipping Rate, which was very helpful to no longer have to manually compare shipping prices with different carriers. However, we can't set the package type to auto-fill with Best Shipping Rate on. In automatio...
5 Copies of Every Label
I tried to print three labels today, Shipstation is putting 5 copies of every label into the print queue. This is a waste of supplies and my time. I can see that another customer is having the same problem but their post was locked in the forums. Is ...
Customs Declarations printing with Labels
Customs Declarations printing with with UPS. Seems logical to not have to make another step or two to go back, print customs Declaration. Or add new UPS QR code label for Customs Declaration invoice that UPS now prints with their international label
Looking for suggestions for a different shipping company!
We get 5 copies of everything we print, wasting labels like crazy. ZERO help from ship station, this is the second time this happened....they don't even respond. The first time we removed the program and re-installed tried that 2x already time to mov...
Order Summary not printing correctly
To start, no...it's not my printer settings as those have not changed for 3 years. I printed an order summary 2 days ago and all was well.Now, the "pages" are being squished together for some reason. Anyone else having this issue?This is a real incon...
Scan Screen --- Processing Orders --- Input Needed
We are considering changing how we process orders for shipping. Right now, we typically pick orders and place each order with a packing slip. In the Scan screen, we scan the packing slip, and process the order. My thought, it would be faster for our ...
Exclude Shipping Services
Is there any way to set up an automation that excludes certain shipping services? We utilize Ship Station to help us pick the best ground rate for shipments. The idea is we would like to offer customers the option to pay a set premium per order and t...
Rate
We currently have 2 accounts with UPS activated with shipstation and we are wanting to get the cheapest rate. I was wondering if anyone was aware on why the cheapest price is not the same on both accounts. Or is there a faster way to already choose t...
Updating Products via CSV Import: Changes Not Reflected on Packing Slip
Hoping someone can help out- after contacting support several times with no resolution- I'm looking for any answer or potential workaround regarding updating product data via CSV import does NOT update packing slip/invoice parameters. We want to chan...
Expert Help Needed
I have been working with Shipstation for about 10 years and recently moved to another company that uses Shipstation very inefficiently. Our inventory/product info is stored through Counterpoint, then moves over to Shopify, and lastly ends up in Ships...
"order count" variable not working, or not mapped from custom fields. (2 Min Loom Video Below)
https://www.loom.com/share/5e31c96d56b044679c60b5591b390244?sid=7196b1d7-3d8e-47e4-b917-41cad5bd12c5Video shows what I've tried and what I've been doing manually and will be a lot easier/faster to digest at 2x than reading this below.I want to have t...
Scan to Verify Workflow needs improvement
Does anyone else think the Scan to Verify Workflow is backwards? For starters, if you want to use a barcode scanner to retrieve your order for verification, you would need to have a packing list with the barcode at the bottom (otherwise you would hav...
Resolved! Why is Unknown Carrier in the "D" section?
Can we put this in alphabetical order, please? This unknown carrier was recently added and/or moved to the "D" section.Why? Ultimately, I don't use 99% of these. Would like in the future to remove them. Or at least make the box be able to type and fi...
Create and Save Return Without Making a Label?
I'm trying to track returns and categorize them efficiently so we can have better data on our return rate, but we do not send labels to our customers for returns, they just buy their own. Regardless, being able to split one item off of a big order an...
Verification Scan
It seems around 2 weeks ago an update occurred that changed the workflow of the scan to verify function. You used to be able to scan the product and if it was wrong you could "scan" out of the error message and resume scanning. Now you have to manual...
Orders ready for shipping report
Hi,It would be great to have a report that can give a list of order numbers that have enough 'stock on hand' that they can be shipped immediately.I know I can open each order individually to see this. But a report that shows all orders that can be sh...
Webhook enhancements
Our system tracks operator events and keeps other API integrated elements (like our ERP and CRM) in synch. When an operator voids a label it would be helpful to receive a webhook event perhaps over the Order Shipped webhook with a void_notify event.
5-7 Second lag when printing a shipping label
We are experiencing a significant lag (5-7 seconds) between when we hit "print label" and the label eventually printing. We've been through all the troubleshooting articles and strategies (using chrome, changing printers, internet speed, etc). This i...
Mark As Shipped keeps on failing , transferring order to 'Pending Fulfillment'
The case opened a month ago on July 24,and after all the noise, automated messages, and promises to escalate to seniors, nothing happened. When we attempt to mark orders as shipped with a tracking number that was purchased not from or through Shipsta...
Is it possible to tag new orders in ShipStation based on a Customer tag in Shopify
We have a few customers who regularly order from us and who need special services from our packing team. Is there a way to tag those customer records in Shopify and then create an automation or something in ShipStation so that any new orders from cus...
Branded Tracking for API Marked as Shipped
Hello, We have some of our warehouses connected via API. They still ship under our account, but mark the order as shipped via API. Due to this, these orders cannot use the Branded Tracking functionality. As such, we are looking for the Branded Tracki...
ShipStation Germany: Show correct address format on packing slips
German addresses show correctly on the order screen, but when they pull into the packing slip, they use the US format of Town, State, Post Code, Country.In Germany, you seldom put the state in the address, and the postcode always comes before the tow...
Selling packages with multiple SKU's
Hello Shipstation fam,We sell meal packages with multiple SKU's and we also do build-a-box.Our problem is that the pre-set packages contain between 4 - 18 SKU's, plus customers can add on extras. When the order pushes from Shopify to Shipstation the ...