Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
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Forum Posts

How do I change the order of label printing?

I would like to change the order my packing slips and label print. Currently it’s printing label than packing slip. I would like for it to print packing slip than label. not sure if anyone else has seen this issue but there was a check box to switch ...

Green by New Contributor
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Generic Non-carrier shipping label

Hi all, Not sure if this has been discussed in the past (cant seem to find any thread on it). We ship some of our very small items domestically on regular express post - is there a way we can use shipstation to generate a non-carrier adress label for...

joebunting by Occasional Contributor
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DSR (Data Subject Request)

I'm curious if anyone has dealt with request to remove a customer's personal information from their systems in response to GDPR, CCPA or other privacy laws? ShipStation and its APIs don't seem to provide any functionality for this. And especially in ...

sfattahi by First-timer
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Amazon Shipping/Seller Central Wonky

Amazon Seller Central has gone wonky on me and won't let me buy shipping. Since I gotta still ship, I'm using Shipstation this morning. BUT I see one order already not updating over to Amazon with the correct tracking. This is going to S T I N K....

Inventory Management

Looking for someone to chat with for 15-20 mins about how they are tracking inventory, sizes, kits ... etc We are having hiccups and would like to learn how others are doing set up Thanks

a51 by Occasional Contributor
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FedEx and UPS?

I have been currently using FedEx solely for my larger packages. We use USPS for the smaller ones. My boss wants to not use USPS and add UPS. (I've had mystery charges with UPS in the past, that's why I'm not using them) So my question is, is it cost...

JKing by Occasional Contributor
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Shipping Notification Details

Our team is looking to see if there were any features that would show details on when a shipment notification was sent, such as the date and time. Emails are being sent but rather late.My company has a return policy where recipients will have to pay ...

Customs Forms - Content Descriptions

Currently ShipStation uses the first item's product description for the Content Descriptions on international labels generated. In all other shipping applications I have used we have been able to provide a general description/category of the merchand...

jen by Occasional Contributor
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Label show printed, never actually printed out

We have had a consistent problem with ShipStation Connect and not actually printing labels, but showing that they are printed. The most frustrating part of this whole situation is, support just tells me to clear my cache and that's the only solution ...

HorseGuard by Frequent Contributor
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Inventory/SKU Uploads

Hello ShipStation community, does anyone have any experience uploading inventory/SKU reports? we are setting up a new store and the list is quite large, and looking for feedback, support on based way to approach? lessons learned? anyone available to ...

a51 by Occasional Contributor
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Automation to spot "Gifts"

Hi, As not all selling channels have a gift flag (and customers don't always tick it if they do). Is there any way that you can compare the Customer Name (taken from billing) to the Recipient Name (who it's for)? I realise that there are a lot of poi...

Phome by Occasional Contributor
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How to Split Orders orders in bulk?

My company runs mainly on multiple products order. I'm currently having issue creating labels with partial order in BULK!!! I know how to do them individually, but not in bulk. Does it have do with inventory? API? Please help.

PoV2000 by First-timer
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Outage 10:20am 8/9

We haven't found a way to get shipstation to work, but if anyone has a work-around let me know! I was able to get through to support with an odd solution so I am hoping that someone is working on it.

Automation rule for optional services

Our customers are able to select an option to add insurance to their shipment and/or add a "rush fee" to have the order processed same day. They import ShipStation orders like this;I tried to set up an automation rule using the text that is where the...


Override import name not always working

I have all of my inventory items set to "override the import name" but it is not always working. About half of my orders are imported with the store name rather than the item name assigned in ShipStation, which is an abbreviation of the store name. T...

New Dropdown Menu Function

Please go back to the prior drop down menu layout for selection of shipping carrier and shipping method when creating a label. The new layout is TOO TALL for each entry and less efficient to navigate. The prior menu was clearer, quick and easier to m...

SAS by First-timer
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Zebra UPS 2844 Just Broke with Windows Updates

Just updated to Windows Latest which includes the bugfix for Microsoft's PrintNightmare issue. The UPS 2844 has always been installed with SeagullScientific Drivers and never had an issue (3 computers are setup this way). After updating windows, the ...

J_T by First-timer
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Product list not sorting correctly

Our sku's are alphabetical and most sort correctly in the products list and on the packing list and pick list. There are a couple items that do not sort correct and I cannot identify the reason. Any thoughts? Here is an example (eptmcs-ssb is out of ...

USPS Label / End of Day / Pickup confusion

A bit of confusion... By default, labels are printed for TODAY. We close today using End Of Day. By default package pickup scheduling for USPS looks at TOMORROW, so none of our packages show up. We have to change the date to TODAY to see the packages...

scmsteve by Contributor
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Hi guys,I am looking for information on international returns.I am happy with Shipstation over the last 2 years and want to see if any of you have any suggestions on a partner that works for international RMA's. I am mainly looking for a return wareh...

NOY by New Contributor
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