Hello:In certain situations, I want to send a notification email to an internal team that an order has shipped. I want Internal Notes to be a Field Replacement option, but is not there. Also, when I go to test the email, it fails and returns an error...
We had a really large order for which we prepared the shipments in advance of when the customer wanted them shipped. For example, we prepared the shipments on 1/9, 10, 11. We want to ship them on 1/16. When we try to schedule a pickup for the 16th, t...
Has anyone noticed products randomly getting set to "Not Returnable"?We have used Shipstation for over 3 years, and the entire time we have had to keep setting our products back to Returnable=True by downloading our products, editing them to to TRUE ...
I sell memberships to a historical site, and we send the memberships out digitally. Is there a way to import these orders into Shipstation? I do not want to check the box that it is a physical product as the customer will then have to input a shippin...
My company uses a Shopify store to sell socks and other products. My company is transitioning from a 3PL to our own internal fulfillment warehouse. The 3PL uses Shipstation, and we are setting up our own Shipstation account to run our internal fulfil...
I have set up automation for both phone, text and email. The trigger is the order placed in shipstation. But to my suprize, it can take UP TO AN HOUR for the order to go into ShipStation. This is really bad. We lose opportunities. The support says th...
Hi All, I'm brand new and trying to figure out if it is possible to set a shipping rule that will make any order over $100.00 set to FREE SHIPPING. I appreciate your time and assistance in advance!
I am getting nowhere asking Ship Station for an answer to this question from their live support or from their phone support so I post the question here because this is what they told me to do. Instead of offering customer service they send me here to...
Can anyone refer a tobacco drop-shipper that is already on ShipStation?
Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...
Hi All!Just a quick one, it would be great to have a short cut to the scan and verify screen.CheersShaun
I've successfully hooked up my customer's ShipStation account to my AI Voice Agent! Now calls that come in can have access to order data in real time! No more paying for unreliable phone support people.I'll record a phone call and post it hear if any...
Easy to set the automation rule for Best Shipping Rate, which was very helpful to no longer have to manually compare shipping prices with different carriers. However, we can't set the package type to auto-fill with Best Shipping Rate on. In automatio...
I tried to print three labels today, Shipstation is putting 5 copies of every label into the print queue. This is a waste of supplies and my time. I can see that another customer is having the same problem but their post was locked in the forums. Is ...
Customs Declarations printing with with UPS. Seems logical to not have to make another step or two to go back, print customs Declaration. Or add new UPS QR code label for Customs Declaration invoice that UPS now prints with their international label
We get 5 copies of everything we print, wasting labels like crazy. ZERO help from ship station, this is the second time this happened....they don't even respond. The first time we removed the program and re-installed tried that 2x already time to mov...
To start, no...it's not my printer settings as those have not changed for 3 years. I printed an order summary 2 days ago and all was well.Now, the "pages" are being squished together for some reason. Anyone else having this issue?This is a real incon...
We are considering changing how we process orders for shipping. Right now, we typically pick orders and place each order with a packing slip. In the Scan screen, we scan the packing slip, and process the order. My thought, it would be faster for our ...
Is there any way to set up an automation that excludes certain shipping services? We utilize Ship Station to help us pick the best ground rate for shipments. The idea is we would like to offer customers the option to pay a set premium per order and t...
We currently have 2 accounts with UPS activated with shipstation and we are wanting to get the cheapest rate. I was wondering if anyone was aware on why the cheapest price is not the same on both accounts. Or is there a faster way to already choose t...
Hoping someone can help out- after contacting support several times with no resolution- I'm looking for any answer or potential workaround regarding updating product data via CSV import does NOT update packing slip/invoice parameters. We want to chan...
I have been working with Shipstation for about 10 years and recently moved to another company that uses Shipstation very inefficiently. Our inventory/product info is stored through Counterpoint, then moves over to Shopify, and lastly ends up in Ships...
https://www.loom.com/share/5e31c96d56b044679c60b5591b390244?sid=7196b1d7-3d8e-47e4-b917-41cad5bd12c5Video shows what I've tried and what I've been doing manually and will be a lot easier/faster to digest at 2x than reading this below.I want to have t...
Does anyone else think the Scan to Verify Workflow is backwards? For starters, if you want to use a barcode scanner to retrieve your order for verification, you would need to have a packing list with the barcode at the bottom (otherwise you would hav...
Can we put this in alphabetical order, please? This unknown carrier was recently added and/or moved to the "D" section.Why? Ultimately, I don't use 99% of these. Would like in the future to remove them. Or at least make the box be able to type and fi...
I'm trying to track returns and categorize them efficiently so we can have better data on our return rate, but we do not send labels to our customers for returns, they just buy their own. Regardless, being able to split one item off of a big order an...
It seems around 2 weeks ago an update occurred that changed the workflow of the scan to verify function. You used to be able to scan the product and if it was wrong you could "scan" out of the error message and resume scanning. Now you have to manual...
Hi,It would be great to have a report that can give a list of order numbers that have enough 'stock on hand' that they can be shipped immediately.I know I can open each order individually to see this. But a report that shows all orders that can be sh...
Our system tracks operator events and keeps other API integrated elements (like our ERP and CRM) in synch. When an operator voids a label it would be helpful to receive a webhook event perhaps over the Order Shipped webhook with a void_notify event.
