Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
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Forum Posts

Verification Scan

It seems around 2 weeks ago an update occurred that changed the workflow of the scan to verify function. You used to be able to scan the product and if it was wrong you could "scan" out of the error message and resume scanning. Now you have to manual...

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Handup by New Contributor
  • 1217 Views
  • 4 replies
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Orders ready for shipping report

Hi,It would be great to have a report that can give a list of order numbers that have enough 'stock on hand' that they can be shipped immediately.I know I can open each order individually to see this. But a report that shows all orders that can be sh...

TSmittie by New Contributor
  • 316 Views
  • 0 replies
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Webhook enhancements

Our system tracks operator events and keeps other API integrated elements (like our ERP and CRM) in synch. When an operator voids a label it would be helpful to receive a webhook event perhaps over the Order Shipped webhook with a void_notify event.

5-7 Second lag when printing a shipping label

We are experiencing a significant lag (5-7 seconds) between when we hit "print label" and the label eventually printing. We've been through all the troubleshooting articles and strategies (using chrome, changing printers, internet speed, etc). This i...

kkennedy by First-timer
  • 661 Views
  • 2 replies
  • 2 kudos

Branded Tracking for API Marked as Shipped

Hello, We have some of our warehouses connected via API. They still ship under our account, but mark the order as shipped via API. Due to this, these orders cannot use the Branded Tracking functionality. As such, we are looking for the Branded Tracki...

Nick_H by First-timer
  • 468 Views
  • 0 replies
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Selling packages with multiple SKU's

Hello Shipstation fam,We sell meal packages with multiple SKU's and we also do build-a-box.Our problem is that the pre-set packages contain between 4 - 18 SKU's, plus customers can add on extras. When the order pushes from Shopify to Shipstation the ...

Managing Amazon Fees in ShipStation

Hi Community! We are a small business selling some products on Amazon. We connect our software Amazon > ShipStation > Quickbooks. We are looking to get Amazon Fees carried over to our Quickbook system. Has anyone tried this? How are folks managing th...

Cannot Print Labels

I am unable to print any labels to ship my products out. The system is telling me I need an active subscription. I've tried to click on the "undo cancellation" button but nothing happens. I also cannot access chat. I emailed support yesterday but I s...

Allocating Orders on Hold

Hello!We do customized orders and not everything that flows through to Awaiting Shipment actually ships the same day. Some orders need to be put on hold until ready to ship. I want to confirm the best way to handle inventory accounting within Shipsta...

shorebags by New Contributor
  • 391 Views
  • 0 replies
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Searchable Presets!!

It would make finding presets so much easier if there was a search bar in the presets section to where we could just type in a SKU or title of a product instead of endlessly scrolling every time to find the preset we need.

NSC by First-timer
  • 676 Views
  • 1 replies
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Don't want to import specific products orders

i have created an automatic rule in shipstation for not importing an SKU (let's say: XYZ).Shipstation does not import XYZ orders when its only one SKU in that order. But when there are other SKUs in the order, Shipstation imports them all. i talk to ...

Sam09 by New Contributor
  • 2608 Views
  • 5 replies
  • 1 kudos

TIER LEVELS ARE RIDICULOUS

Complained about this before then my post disappeared. I was forced to upgrade a tier because I went one package over my tier level?? Not happy. I feel like $20 was just hickjacked from me. Why do the tiers jump from 50 shipments a month to 500?? Mak...

danjf1966 by New Contributor
  • 472 Views
  • 0 replies
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Show Box Size on Packing Slip?

Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...

Crema by First-timer
  • 1308 Views
  • 2 replies
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Ship Empty Box with Return Label

Hello, we are quoting a an opportunity to ship empty boxes out with a return label for the end user to return a defective part in. The return address will be different than the origin. Also the weight of the return will be different than the empty bo...

PhilPal by First-timer
  • 1562 Views
  • 2 replies
  • 0 kudos

Pack and Ship

Besides doing my own shipping for my store , can I do a pack and ship business with ShipStation for customers that come in to the store?

Bennetts by New Contributor
  • 414 Views
  • 0 replies
  • 1 kudos

Putting "Do Not Return" on shipping label

We ship food products and cannot accept returns on packages. I've seen "Do Not Return" in the upper right corner of shipping labels from other companies that I've received but I cant figure out how to apply that to ours. Any help would be appreciated

Daylon by Occasional Contributor
  • 611 Views
  • 1 replies
  • 0 kudos