Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Customs Forms - Content Descriptions

Currently ShipStation uses the first item's product description for the Content Descriptions on international labels generated. In all other shipping applications I have used we have been able to provide a general description/category of the merchand...

jen by Occasional Contributor
  • 0 replies
  • 0 kudos

Label show printed, never actually printed out

We have had a consistent problem with ShipStation Connect and not actually printing labels, but showing that they are printed. The most frustrating part of this whole situation is, support just tells me to clear my cache and that's the only solution ...

HorseGuard by Frequent Contributor
  • 2 replies
  • 0 kudos

Inventory/SKU Uploads

Hello ShipStation community, does anyone have any experience uploading inventory/SKU reports? we are setting up a new store and the list is quite large, and looking for feedback, support on based way to approach? lessons learned? anyone available to ...

a51 by Occasional Contributor
  • 0 replies
  • 0 kudos

Automation to spot "Gifts"

Hi, As not all selling channels have a gift flag (and customers don't always tick it if they do). Is there any way that you can compare the Customer Name (taken from billing) to the Recipient Name (who it's for)? I realise that there are a lot of poi...

Phome by Occasional Contributor
  • 0 replies
  • 0 kudos

How to Split Orders orders in bulk?

My company runs mainly on multiple products order. I'm currently having issue creating labels with partial order in BULK!!! I know how to do them individually, but not in bulk. Does it have do with inventory? API? Please help.

PoV2000 by First-timer
  • 1 replies
  • 2 kudos

Outage 10:20am 8/9

We haven't found a way to get shipstation to work, but if anyone has a work-around let me know! I was able to get through to support with an odd solution so I am hoping that someone is working on it.

Automation rule for optional services

Our customers are able to select an option to add insurance to their shipment and/or add a "rush fee" to have the order processed same day. They import ShipStation orders like this;I tried to set up an automation rule using the text that is where the...


Override import name not always working

I have all of my inventory items set to "override the import name" but it is not always working. About half of my orders are imported with the store name rather than the item name assigned in ShipStation, which is an abbreviation of the store name. T...

New Dropdown Menu Function

Please go back to the prior drop down menu layout for selection of shipping carrier and shipping method when creating a label. The new layout is TOO TALL for each entry and less efficient to navigate. The prior menu was clearer, quick and easier to m...

SAS by First-timer
  • 1 replies
  • 0 kudos

Zebra UPS 2844 Just Broke with Windows Updates

Just updated to Windows Latest which includes the bugfix for Microsoft's PrintNightmare issue. The UPS 2844 has always been installed with SeagullScientific Drivers and never had an issue (3 computers are setup this way). After updating windows, the ...

J_T by First-timer
  • 3 replies
  • 3 kudos

Duplicate same sku on pick list

V3Started after new ebay integration which I assume caused thisWe get multiple lines with the exact same sku number.For example: One line we pick x2 and another line right below it we pick x4 for the exact same sku. I can see they come from different...

nbowers by New Contributor
  • 0 replies
  • 0 kudos

Product list not sorting correctly

Our sku's are alphabetical and most sort correctly in the products list and on the packing list and pick list. There are a couple items that do not sort correct and I cannot identify the reason. Any thoughts? Here is an example (eptmcs-ssb is out of ...

USPS Label / End of Day / Pickup confusion

A bit of confusion... By default, labels are printed for TODAY. We close today using End Of Day. By default package pickup scheduling for USPS looks at TOMORROW, so none of our packages show up. We have to change the date to TODAY to see the packages...

scmsteve by Contributor
  • 1 replies
  • 0 kudos


Hi guys,I am looking for information on international returns.I am happy with Shipstation over the last 2 years and want to see if any of you have any suggestions on a partner that works for international RMA's. I am mainly looking for a return wareh...

NOY by New Contributor
  • 0 replies
  • 0 kudos

Inventory and Product Management

Hi there,The company I work for just made the transition to using ShipStation for our e-commerce store.Currently, we have 4 channels that are set to import a SKU number if one isn't already created. I just finished compiling a list of SKUs for all of...

HCR by New Contributor
  • 1 replies
  • 0 kudos

Batch Dowload pdf labels

I want to keep a pdf copy of all my shipping labels. is it possible to batch download pdf shipping labels ? can I set the naming convention of the downloaded shipping label so all the labels downloaded will follow that format? for example date.ordern...

Verify Products

I am looking to be able to verify a single product in shipstation. When i do that it does not save. For example. I have print the packing list. Scan the barcode and verify what products I have. If i have 2 out 3 products i want to be able to verify t...

Why the Hell! Integration with Quickbooks issues.

So I turned on Integration with Quickbooks and now every order that comest through, Shipstation adds a ("SS" - order number) to every orders. I don't want the SS added but I can't see where or how to turn that off. Same applies to Shipping or Product...

OZ by First-timer
  • 1 replies
  • 1 kudos

Unique Business Model

Hello all! I'm looking for some recommendations as to what shipstation solutions would best solve the predicament I'm currently looking at. My company has a rather unique business model. Sellers sign up to list their goods on our site. When an item i...

TCEAlex by New Contributor
  • 1 replies
  • 0 kudos

Resolved! Customs Description Fields

When filling out customs description fields that all have the same harmonized code, but are variants of each other (color, size, step 1/2, etc.) is it recommended to use the same description as the generalized harmonized code description, or your pro...


Hello all!I am currently looking at upgrading our shipping workflows. I am intending on buying new scales for all of our shipping lanes. One problem we are running into is the USB scales. There are SO many out there. I am familiar with the SS recomme...

samson by First-timer
  • 6 replies
  • 3 kudos

Post Office Shipments - Advice for High Volume

For those of you who do high volume shipping (40+ daily), particularly if you work from home, how do you get your packages mailed out? Do you take them to the post office yourself? Does your neighborhood carrier pick up your packages for you? Do you ...