Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
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Change color of multiple quantities in order screen

Quantity Color Update in Order Shipment ScreenUpdate the color of multiple items needing shipped to be inline with a standard notification color: yellow, orange, red or custom – anything but gray, white or black.This will draw more of the user's atte...

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Wholecycle by Occasional Contributor
  • 1074 Views
  • 1 replies
  • 2 kudos

Duplicate same sku on pick list

V3Started after new ebay integration which I assume caused thisWe get multiple lines with the exact same sku number.For example: One line we pick x2 and another line right below it we pick x4 for the exact same sku. I can see they come from different...

nbowers by Occasional Contributor
  • 2661 Views
  • 2 replies
  • 1 kudos

Relocate the "Tags Successfully Updated" Pop-Up

The "Tags Successfully Updated" Pop-up NEEDS to be relocated, Or at least Lowered,It pops up over the Close Order Window "X" so we either have to wait for it to "Time Out" and close itself,or requires an extra click that is a waste of time when proce...

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AfterHrs by Occasional Contributor
  • 1628 Views
  • 2 replies
  • 3 kudos

Adding a grand total caluclation to packing slips

Hi,We're currently making some changes to our packing slip, and are struggling to add a grand total which shows the correct value. We are using the default field replacements for 'items total' and 'Tax', however we would like to then display 'Grand T...

Andrewb by New Contributor
  • 1919 Views
  • 2 replies
  • 1 kudos

Custom Declaration Weight problem

I'm trying to figure out a solution for the problem we have when we fill the custom declaration. A sample order has a quantity of 5 of the same salve. one salve weighs 100g - (including the content and bottle), gross weight for packing all 5 would be...

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mhinc-rm by New Contributor
  • 1080 Views
  • 1 replies
  • 0 kudos

UPS Supplies (labels)

Anyone using the labels available through UPS? Do they let you reorder even if you buy shipping through ShipStation rather than your UPS account?Do the 01774006 4x6.25" labels work with ShipStation Connect?

wrenchturn by Occasional Contributor
  • 1544 Views
  • 1 replies
  • 1 kudos

Sorting multi SKU orders

Could someone please help me understand how Shipstation sorts orders with multiple SKUs?I typically print labels sorted by SKU, but it becomes a bit confusing with multiple SKU orders. From what I can tell, they are usually sorted by the order paid d...

shirley_H by New Contributor
  • 1051 Views
  • 1 replies
  • 0 kudos

Shipping Strategies - Set by Delivery Date

The launch of shipping strategies in ShipStation and being able to use them in automation rules was definitely a nice step forward. But in my opinion, it is missing one crucial feature that a lot of other "Best Rate" software solutions have. And that...

brian2 by New Contributor
  • 1593 Views
  • 1 replies
  • 3 kudos

Bundle Product sorting issue in batch

If you work with bundles product, you'll find that when you begin to process a batch of orders, sorting Alphabetically for packing does not work. It will have all the bundled products first (but not alphabetically) and then the simple products (alpha...

Multi-Order/Batch Picking

It would be useful to be able to take a multi-bin cart down the picking line and have the app tell us the next item location and cart bin for each item in the current pick batch. Additionally, having bar-codes on both the pick location and the cart b...

bloom77 by New Contributor
  • 787 Views
  • 0 replies
  • 1 kudos

Magento and Shipstation work flow

My developer has installed the latest ship station into Magento 2.4.6 in my new test ecommerce site.Please can someone point me to documentation that shows the work flow process of an order in magento and how it gets to ship station and anything I ca...

Split shipping is an incomplete solution

Once an order is split, any updates to the order on your selling channel will not make it into shipstation. We split shipments pretty often because one or more order items will be shipped from a different location. Customers call in to add items to t...

Bobby_M by Contributor
  • 1006 Views
  • 0 replies
  • 2 kudos

Best way to organize and process orders

We are a coffee company that ships coffee for a few different brands, including some shipments for Amazon. I am looking for a visual way to organize shipments. We have some that are online/ retail that need to ship in 24-48 hours. We have Amazon that...

Automation Rules Dont filter by Order Total

I have an automation set up that should add a tag to all orders > 100, but the automation rules never apply this tag. I have also tried using amount paid, but neither worked. Has anyone else had success with a similar automation rule?I assume the iss...

Internal Notes Field Replacement

Hello:In certain situations, I want to send a notification email to an internal team that an order has shipped. I want Internal Notes to be a Field Replacement option, but is not there. Also, when I go to test the email, it fails and returns an error...

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Schedule a shipment for pre-prepared orders

We had a really large order for which we prepared the shipments in advance of when the customer wanted them shipped. For example, we prepared the shipments on 1/9, 10, 11. We want to ship them on 1/16. When we try to schedule a pickup for the 16th, t...

Products mysteriously changed to NOT returnable??

Has anyone noticed products randomly getting set to "Not Returnable"?We have used Shipstation for over 3 years, and the entire time we have had to keep setting our products back to Returnable=True by downloading our products, editing them to to TRUE ...

Membership Orders

I sell memberships to a historical site, and we send the memberships out digitally. Is there a way to import these orders into Shipstation? I do not want to check the box that it is a physical product as the customer will then have to input a shippin...

crennier by New Contributor
  • 634 Views
  • 0 replies
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Immediate import orders into ShipStation

I have set up automation for both phone, text and email. The trigger is the order placed in shipstation. But to my suprize, it can take UP TO AN HOUR for the order to go into ShipStation. This is really bad. We lose opportunities. The support says th...

Shipping Rule for FREE shipping

Hi All, I'm brand new and trying to figure out if it is possible to set a shipping rule that will make any order over $100.00 set to FREE SHIPPING. I appreciate your time and assistance in advance!

JodyTS by Rookie
  • 5492 Views
  • 4 replies
  • 1 kudos

USPS tracking number when shipments are exported

Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...

sales187 by New Contributor
  • 890 Views
  • 0 replies
  • 0 kudos