Hello, we are quoting a an opportunity to ship empty boxes out with a return label for the end user to return a defective part in. The return address will be different than the origin. Also the weight of the return will be different than the empty bo...
Besides doing my own shipping for my store , can I do a pack and ship business with ShipStation for customers that come in to the store?
Been with shipstation for awhile - great - except the lack of customer service. They refuse to call me to help me set up our new workflow/automation which we didn't cover in onboarding because... we were not ready for it. You would think they would w...
We ship food products and cannot accept returns on packages. I've seen "Do Not Return" in the upper right corner of shipping labels from other companies that I've received but I cant figure out how to apply that to ours. Any help would be appreciated
Hi, I'm Ken with Christian Light,We ship educational materials all over the world. Some orders have several hundred different sku's of very similar items that could be grouped under one customs declaration. we did not realize SS had a limit of 100 cu...
Using the on_items_shipped webhook. Sometimes it works, sometimes it dont. Which is pretty convenient. example of the response (by curling the resource url): {"shipments":[],"total":0,"page":1,"pages":0} So, I guess I have to make a cron that just ru...
Hello All, I googled and tried everything to remove the customer's phone number from the 4x6 label and I can't automatically make that happen. I tried AfterShip, ShippingEasy, and EasyShipping, and for the past month, I've been using ShipStation. Eve...
Hello!I create all our orders manually (i.e. we're not integrated with an ecommerce store), and some of the customers to whom we ship regularly have their own UPS or FedEx accounts that we can use for billing. I'm looking for a quick & easy way to cr...
I need to ship out 150 packages via USPS that will be going to different addresses across the United States all weighing in a 2lb's each. Is there an easy and efficient way of doing this in Shipworks?
Is there anyone in the shipstation community that can share what they have done for Custom Fields? I have a couple of ideas where I want to change some things. But have no idea where to start. And maybe I am thinking custom fields is not what I think...
Has anyone noticed lately in the scan and verify after you verify it won't read what the scale has. I tried 2 different computers and 2 different scales. same issues. Is anyone else having the same issue? It was stated yesterday. Never had any issues...
Hi, I realized this was possible a while ago, and have been using it to great effect since that time, but neglected to share this with the community. So, here:In short, shipstation allows you to enter in product weights up to 2 digit precision, and t...
Our woocommerce store has some products that have a core charge. The core charge is applied as an additional fee on the order. However, It looks like shipstation is receiving it as a product which when using scan to verify, it requires us to verify i...
I am new to ship station and am trying to set up a workflow for our operation. Basically, I'd like to have all orders that contain only one item to batch print in the morning leaving only the multi-item orders in the list for our warehouse manager to...
We get 300 of orders per day, and have to manually split certain orders to fit into UPS ground. We have an automation rule that creates a tag automatically for orders that need to be split, then we have to manually go through and split them, which ta...
Hello,Does anyone know how I can find someone to write HTML code? I want to customize my second label. Right now it is a packing list and I need more of a receipt for internal use. ShipStation Help says it can be done, but they don't help with this. ...
We recently received inventory, but it did not get added before shipments were processed. We'd like to still document proper inventory, but I think it might be too late. for example, we received 300 books. They were not added to inventory, but 230 we...
If I choose to insure my shipment with third party insurance like Shipsurance, it generates the label but does not print it. I have to go find the completed shipment in the Shipments section and open it and print it from there. Fix that please.
I have an automation to send the customer an email template when their address can not be validated, but it isn't working. Anyone have suggestions?orders match these criteria: address verified > includes > error and address verified > includes > warn...
Hey, it seems there has been an update today whereby the full extent of the personalisation from orders can only be able to be seen via a pop up window if its long text. This is massively slowing down our workflow as we cannot copy / paste from the p...
I'm pretty sure this started after the last update. I'll try to explain the best I can, so here goes... Previous to a week or so ago. I was able to really take advantage of NOT having to touch the mouse by simply scanning the product bar code, then s...
SHIPSTATION KEEPS LOGGING ON FINE, THEN WITHIN SECONDS...BOOTS EVERYONE OFF EACH WORKSTATION...CAN ONLY WORK A FEW MINUTES AND EACH STATION GET BOOTED OFF AND HAVE TO RE-LOGIN AGAIN...AND AGAIN. TRIED TO WEB CHAT, WE HAVE GOLD SUBSCRIPTION...BUT NO C...
When trying to log into Shipstation (https://ship9.shipstation.com/ & https://ss.shipstation.com) it is constantly in a refresh state and not able to be used.I have tried in incognito mode and different browsers, but it is still not working.
Hi, all! I am quite literally starting from scratch creating an e-comm store, having only ever worked brick and mortar. I have the first few brands I'm trying to soft launch on my site, but have such a wide variety of items in inventory (size and wei...
I am looking to over haul my shipping stations and maximize my space and efficiency. I want to use scan to verify in my work flow- does anyone love their set up and are willing to share a picture/ explanation of how you have it set up? Thanks in adva...
When processing orders, our invoices with only one product on them are required to scan at least twice before ShipStation will verify the product and move to the print label widget if the mouse cursor is in the "Verify Item" box. We've noticed that i...
For the verify step...Where do I generate a SKU barcode (to add to the physical product) that I can scan to verify the correct product is being picked correctly?
My Ship Station no longer detects the weight from my Dymo scale. I have to manually enter all weights and the fields are very small to enter.
How can I switch back to the old shipstation?
Hi All, I am not sure if there is a way to create an account alert for addresses in Hawaii or Alaska, but if there is please share!!! Unfortunately Etsy doesn’t allow you to select only lower 48 and every now and again one of those address slips thro...
