Strategies & Workflows
Discuss strategies and workflows you use to get ship done!
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Forum Posts

Searchable Presets!!

It would make finding presets so much easier if there was a search bar in the presets section to where we could just type in a SKU or title of a product instead of endlessly scrolling every time to find the preset we need.

NSC by First-timer
  • 916 Views
  • 1 replies
  • 0 kudos

Don't want to import specific products orders

i have created an automatic rule in shipstation for not importing an SKU (let's say: XYZ).Shipstation does not import XYZ orders when its only one SKU in that order. But when there are other SKUs in the order, Shipstation imports them all. i talk to ...

Sam09 by New Contributor
  • 3519 Views
  • 5 replies
  • 1 kudos

TIER LEVELS ARE RIDICULOUS

Complained about this before then my post disappeared. I was forced to upgrade a tier because I went one package over my tier level?? Not happy. I feel like $20 was just hickjacked from me. Why do the tiers jump from 50 shipments a month to 500?? Mak...

danjf1966 by New Contributor
  • 610 Views
  • 0 replies
  • 0 kudos

Show Box Size on Packing Slip?

Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...

Crema by First-timer
  • 1882 Views
  • 2 replies
  • 0 kudos

Ship Empty Box with Return Label

Hello, we are quoting a an opportunity to ship empty boxes out with a return label for the end user to return a defective part in. The return address will be different than the origin. Also the weight of the return will be different than the empty bo...

PhilPal by First-timer
  • 2056 Views
  • 2 replies
  • 0 kudos

Pack and Ship

Besides doing my own shipping for my store , can I do a pack and ship business with ShipStation for customers that come in to the store?

Bennetts by New Contributor
  • 546 Views
  • 0 replies
  • 1 kudos

Putting "Do Not Return" on shipping label

We ship food products and cannot accept returns on packages. I've seen "Do Not Return" in the upper right corner of shipping labels from other companies that I've received but I cant figure out how to apply that to ours. Any help would be appreciated

Daylon by Occasional Contributor
  • 868 Views
  • 1 replies
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Merging multiple sku's into one customs declaration

Hi, I'm Ken with Christian Light,We ship educational materials all over the world. Some orders have several hundred different sku's of very similar items that could be grouped under one customs declaration. we did not realize SS had a limit of 100 cu...

Ken65 by First-timer
  • 766 Views
  • 0 replies
  • 1 kudos

webhooks are sometimes bunk.

Using the on_items_shipped webhook. Sometimes it works, sometimes it dont. Which is pretty convenient. example of the response (by curling the resource url): {"shipments":[],"total":0,"page":1,"pages":0} So, I guess I have to make a cron that just ru...

doug4 by Occasional Contributor
  • 896 Views
  • 0 replies
  • 0 kudos

How can I remove customer's phone number for the label

Hello All, I googled and tried everything to remove the customer's phone number from the 4x6 label and I can't automatically make that happen. I tried AfterShip, ShippingEasy, and EasyShipping, and for the past month, I've been using ShipStation. Eve...

Ramos21 by Occasional Contributor
  • 6372 Views
  • 15 replies
  • 4 kudos

Resolved! Save customer's shipping account?

Hello!I create all our orders manually (i.e. we're not integrated with an ecommerce store), and some of the customers to whom we ship regularly have their own UPS or FedEx accounts that we can use for billing. I'm looking for a quick & easy way to cr...

Custom fields... ANYONE?

Is there anyone in the shipstation community that can share what they have done for Custom Fields? I have a couple of ideas where I want to change some things. But have no idea where to start. And maybe I am thinking custom fields is not what I think...

NEV by Contributor
  • 1521 Views
  • 2 replies
  • 1 kudos

scale not working on scan and verify

Has anyone noticed lately in the scan and verify after you verify it won't read what the scale has. I tried 2 different computers and 2 different scales. same issues. Is anyone else having the same issue? It was stated yesterday. Never had any issues...

Batch label

I am new to ship station and am trying to set up a workflow for our operation. Basically, I'd like to have all orders that contain only one item to batch print in the morning leaving only the multi-item orders in the list for our warehouse manager to...

windowfilm by Occasional Contributor
  • 1156 Views
  • 1 replies
  • 0 kudos

Automatically Split Order Please!

We get 300 of orders per day, and have to manually split certain orders to fit into UPS ground. We have an automation rule that creates a tag automatically for orders that need to be split, then we have to manually go through and split them, which ta...

JackShia by New Contributor
  • 4037 Views
  • 7 replies
  • 2 kudos

HTML codling

Hello,Does anyone know how I can find someone to write HTML code? I want to customize my second label. Right now it is a packing list and I need more of a receipt for internal use. ShipStation Help says it can be done, but they don't help with this. ...

Adding inventory after shipments

We recently received inventory, but it did not get added before shipments were processed. We'd like to still document proper inventory, but I think it might be too late. for example, we received 300 books. They were not added to inventory, but 230 we...

cphipps by New Contributor
  • 1102 Views
  • 1 replies
  • 0 kudos

Printing bug when using insurance

If I choose to insure my shipment with third party insurance like Shipsurance, it generates the label but does not print it. I have to go find the completed shipment in the Shipments section and open it and print it from there. Fix that please.

automation for incorrect address

I have an automation to send the customer an email template when their address can not be validated, but it isn't working. Anyone have suggestions?orders match these criteria: address verified > includes > error and address verified > includes > warn...

danicaE by New Contributor
  • 3807 Views
  • 5 replies
  • 2 kudos

New Update - Personalisation Pop Up Box

Hey, it seems there has been an update today whereby the full extent of the personalisation from orders can only be able to be seen via a pop up window if its long text. This is massively slowing down our workflow as we cannot copy / paste from the p...

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Cursor focus after scan

I'm pretty sure this started after the last update. I'll try to explain the best I can, so here goes... Previous to a week or so ago. I was able to really take advantage of NOT having to touch the mouse by simply scanning the product bar code, then s...