We currently have 2 accounts with UPS activated with shipstation and we are wanting to get the cheapest rate. I was wondering if anyone was aware on why the cheapest price is not the same on both accounts. Or is there a faster way to already choose t...
Hoping someone can help out- after contacting support several times with no resolution- I'm looking for any answer or potential workaround regarding updating product data via CSV import does NOT update packing slip/invoice parameters. We want to chan...
I have been working with Shipstation for about 10 years and recently moved to another company that uses Shipstation very inefficiently. Our inventory/product info is stored through Counterpoint, then moves over to Shopify, and lastly ends up in Ships...
https://www.loom.com/share/5e31c96d56b044679c60b5591b390244?sid=7196b1d7-3d8e-47e4-b917-41cad5bd12c5Video shows what I've tried and what I've been doing manually and will be a lot easier/faster to digest at 2x than reading this below.I want to have t...
Does anyone else think the Scan to Verify Workflow is backwards? For starters, if you want to use a barcode scanner to retrieve your order for verification, you would need to have a packing list with the barcode at the bottom (otherwise you would hav...
Can we put this in alphabetical order, please? This unknown carrier was recently added and/or moved to the "D" section.Why? Ultimately, I don't use 99% of these. Would like in the future to remove them. Or at least make the box be able to type and fi...
I'm trying to track returns and categorize them efficiently so we can have better data on our return rate, but we do not send labels to our customers for returns, they just buy their own. Regardless, being able to split one item off of a big order an...
It seems around 2 weeks ago an update occurred that changed the workflow of the scan to verify function. You used to be able to scan the product and if it was wrong you could "scan" out of the error message and resume scanning. Now you have to manual...
Hi,It would be great to have a report that can give a list of order numbers that have enough 'stock on hand' that they can be shipped immediately.I know I can open each order individually to see this. But a report that shows all orders that can be sh...
Our system tracks operator events and keeps other API integrated elements (like our ERP and CRM) in synch. When an operator voids a label it would be helpful to receive a webhook event perhaps over the Order Shipped webhook with a void_notify event.
We are experiencing a significant lag (5-7 seconds) between when we hit "print label" and the label eventually printing. We've been through all the troubleshooting articles and strategies (using chrome, changing printers, internet speed, etc). This i...
The case opened a month ago on July 24,and after all the noise, automated messages, and promises to escalate to seniors, nothing happened. When we attempt to mark orders as shipped with a tracking number that was purchased not from or through Shipsta...
We have a few customers who regularly order from us and who need special services from our packing team. Is there a way to tag those customer records in Shopify and then create an automation or something in ShipStation so that any new orders from cus...
Hello, We have some of our warehouses connected via API. They still ship under our account, but mark the order as shipped via API. Due to this, these orders cannot use the Branded Tracking functionality. As such, we are looking for the Branded Tracki...
German addresses show correctly on the order screen, but when they pull into the packing slip, they use the US format of Town, State, Post Code, Country.In Germany, you seldom put the state in the address, and the postcode always comes before the tow...
Hello Shipstation fam,We sell meal packages with multiple SKU's and we also do build-a-box.Our problem is that the pre-set packages contain between 4 - 18 SKU's, plus customers can add on extras. When the order pushes from Shopify to Shipstation the ...
(FR)Bonjour,Nous avons besoin de votre aide la communauté ShipStation ! En effet, nous souhaitons ajuster le style des quantités d'articles sur mobile/tablette afin qu'une quantité supérieur à 1 articles soit sur-ligner en jaune (comme sur ordinateur...
Hi Community! We are a small business selling some products on Amazon. We connect our software Amazon > ShipStation > Quickbooks. We are looking to get Amazon Fees carried over to our Quickbook system. Has anyone tried this? How are folks managing th...
The automation action "Set Carrier/Service/package" requires you to set all three. I would love to be able to set one of my Custom Packages in an automation without affecting the mapped Carrier and Service. Please consider a "Set Custom Package" acti...
I am unable to print any labels to ship my products out. The system is telling me I need an active subscription. I've tried to click on the "undo cancellation" button but nothing happens. I also cannot access chat. I emailed support yesterday but I s...
We get packages stopped at customs because the customs forms that are auto populated do not include the manufacturer's name and address. It would be really great if this was a field that could be available in the customs section on product details.
Paying monthly fee with available account creditI have a credit on my account and yet every month I get charged the monthly fee from my credit card.Why can't you take the monthly fee from my account that has the money already sitting there?
So I'm printing a batch of labels - I see this warning pop up. The labels are only identified by "Shipment Number" in the alert, but I can find no way to search by shipment number. What am I missing? How and where can I search by Shipment Number? Tha...
It would make finding presets so much easier if there was a search bar in the presets section to where we could just type in a SKU or title of a product instead of endlessly scrolling every time to find the preset we need.
i have created an automatic rule in shipstation for not importing an SKU (let's say: XYZ).Shipstation does not import XYZ orders when its only one SKU in that order. But when there are other SKUs in the order, Shipstation imports them all. i talk to ...
So I have woocommerce for our website and always was frustrated that our packing slips showed the retail price and not the price after a discount was applied. We use a plugin on woocommerce to apply wholesale customers automatic discounts when the pl...
Hey there, I am extremely new to using APIs and I'm wondering if someone could provide me hints as to why I'm getting this error. Am I formatting something wrong? I will post my code as well as the error below. Thanks so much for your help!Code: let ...
Complained about this before then my post disappeared. I was forced to upgrade a tier because I went one package over my tier level?? Not happy. I feel like $20 was just hickjacked from me. Why do the tiers jump from 50 shipments a month to 500?? Mak...
Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...
My inquiry involves hopefully finding a solution to enable important “freight-level” functionality between WooCommerce and ShipStation. More particularly, I’m intent on identifying a would-be ideal level of “programming magic” to enable ShipStation t...
