We get 300 of orders per day, and have to manually split certain orders to fit into UPS ground. We have an automation rule that creates a tag automatically for orders that need to be split, then we have to manually go through and split them, which ta...
Hello,Does anyone know how I can find someone to write HTML code? I want to customize my second label. Right now it is a packing list and I need more of a receipt for internal use. ShipStation Help says it can be done, but they don't help with this. ...
We recently received inventory, but it did not get added before shipments were processed. We'd like to still document proper inventory, but I think it might be too late. for example, we received 300 books. They were not added to inventory, but 230 we...
If I choose to insure my shipment with third party insurance like Shipsurance, it generates the label but does not print it. I have to go find the completed shipment in the Shipments section and open it and print it from there. Fix that please.
I have an automation to send the customer an email template when their address can not be validated, but it isn't working. Anyone have suggestions?orders match these criteria: address verified > includes > error and address verified > includes > warn...
Hey, it seems there has been an update today whereby the full extent of the personalisation from orders can only be able to be seen via a pop up window if its long text. This is massively slowing down our workflow as we cannot copy / paste from the p...
I'm pretty sure this started after the last update. I'll try to explain the best I can, so here goes... Previous to a week or so ago. I was able to really take advantage of NOT having to touch the mouse by simply scanning the product bar code, then s...
SHIPSTATION KEEPS LOGGING ON FINE, THEN WITHIN SECONDS...BOOTS EVERYONE OFF EACH WORKSTATION...CAN ONLY WORK A FEW MINUTES AND EACH STATION GET BOOTED OFF AND HAVE TO RE-LOGIN AGAIN...AND AGAIN. TRIED TO WEB CHAT, WE HAVE GOLD SUBSCRIPTION...BUT NO C...
When trying to log into Shipstation (https://ship9.shipstation.com/ & https://ss.shipstation.com) it is constantly in a refresh state and not able to be used.I have tried in incognito mode and different browsers, but it is still not working.
Hi, all! I am quite literally starting from scratch creating an e-comm store, having only ever worked brick and mortar. I have the first few brands I'm trying to soft launch on my site, but have such a wide variety of items in inventory (size and wei...
I am looking to over haul my shipping stations and maximize my space and efficiency. I want to use scan to verify in my work flow- does anyone love their set up and are willing to share a picture/ explanation of how you have it set up? Thanks in adva...
When processing orders, our invoices with only one product on them are required to scan at least twice before ShipStation will verify the product and move to the print label widget if the mouse cursor is in the "Verify Item" box. We've noticed that i...
For the verify step...Where do I generate a SKU barcode (to add to the physical product) that I can scan to verify the correct product is being picked correctly?
My Ship Station no longer detects the weight from my Dymo scale. I have to manually enter all weights and the fields are very small to enter.
How can I switch back to the old shipstation?
Hi All, I am not sure if there is a way to create an account alert for addresses in Hawaii or Alaska, but if there is please share!!! Unfortunately Etsy doesn’t allow you to select only lower 48 and every now and again one of those address slips thro...
We use Shipstation's Automation tasks to automatically assign orders to their related Shipping Manager (user account) based on the sales channel the order was placed from, so that we can take advantage of the user permission features in ShipStation (...
Looking for advice on how to get further business postage rates through the USPS. Are discount with Stamps.com is helpful, but we have been told about additional discounts by establishing a business account with USPS. Can't seem to find where on USPS...
I'd love to pull some data from Shipstation using API to google sheets. Is there anyone out there that has been successful and mind tossing over some pointers?
Hi ShipStation Community, Is anyone else having problems doing batch scans with their scanners after ShipStation upgraded to version 3? The update of version 3 Shipstation is causing a bottleneck in printing shipping labels. All were working in versi...
Our company recently moved to V3 (new layout) to find the users in the Assigned To drop-down menu (the actionable button, and the filter) are in no discernable order. The list of users that appears is not in alphabetical order, user add date, the ord...
Looking for how to use mobile app to scan and verify product. Workflow is: Print Packing Slip & Postage > take packing slip to product bin > Scan Product barcode (not order, but specific product) and then scan barcode on Bin to confirm. Move to next ...
When combining our customers orders we find it less time consuming to do so in the V2. This is because when combing orders in V3 after we combine a customers order we are prompted to a pop-up of the customers whole order now that it has been combined...
The Issue is back. At least with labels created using paypal.shipstaion.com. I created 8 labels yesterday and all had recycled tracking from the last few months. One as recent as March 3rd less than two weeks ago. They were scanned at the post office...
We recently upgraded to Magneto 2.4.3, our payment gateway is Braintree. When we ship an order from shipstation it automatically should invoice in Magento. However, with no rhyme or reason we are getting a marketplace notification error for random or...
Hi,I am setting up a store in which I am not selling, rather BUYING products from customers. I would like for them to print a postage label that is pre-paid by me, to send the items once the transaction is complete. Is it possible to achieve this via...
How do i setup a user with read only access? Also, how do i make sure the read only access user can see all the batches created? Thank you
Original post by user Chris and Julie Colotti Since shipstation tracks when an item has been delivered is there a way to capture this update from a webhook? I know it can send delivery notifications via email but I am looking to automate something el...
Since Shipstation saves records of customer information, it would be great if we were able to create automation rules based upon if a customer is "New" and does not have an existing customer record.
I'm relatively new to shipstation. The company that I just onboarded with likes to print labels/packing lists in batches of 60 then pass them out warehouse workers to pull. When I create a batch of 60, I sort by sku, but when I print the order of the...