cancel
Showing results for 
Search instead for 
Did you mean: 

Printing bug when using insurance

shipping231
First-timer

If I choose to insure my shipment with third party insurance like Shipsurance, it generates the label but does not print it. I have to go find the completed shipment in the Shipments section and open it and print it from there. Fix that please. 

2 REPLIES 2

BC-Shipping
Frequent Contributor

V3 does the same thing for me. Shows the many printing popups but doesn't print anything. I've noticed it I just sit there and let it simmer, it eventually (couple of minutes later) will print but nobody has time to wait like that. 

Moderator-Davis
Moderator
Moderator

Howdy yall! 

 

This is an interesting report, and we definitely want to take a look! Please reach out to our support team about this behavior with full details and a potential test order for investigation. 

 

You can do this thru the Chat widget or email directly to support@shipstation.com. Thanks in advance! 🙂 

From Moderator Davis, May the force be with you!