issue with printing labels

[roysonng]

I am having enormous labor to overwrite to enter each order with an email address before the Create & Print label can be printed. This only happen with " GLS Courier " not on Canada Post, Purolator, Canpar etc..

Anyone know how to fix this issue and have spend so much time with        both Tech support ( Shipstation mention it was GLS who required this info.)  and when you speak with GLS, this is not a requirement plus when we use the web based , it does not need that to be filled up ( Optional ) and no issue.

See my caption of the pics.

[CaraAdmin]

Hello @roysonng!

Thank you for your post in the community! After talking to support, your ticket has been escalated, and the team is looking into your current issue! 

 
We appreciate your patience while we look into this. 

-Cara