issue with printing labels

[roysonng]

I am having enormous labor to overwrite to enter each order with an email address before the Create & Print label can be printed. This only happen with " GLS Courier " not on Canada Post, Purolator, Canpar etc..

Anyone know how to fix this issue and have spend so much time with        both Tech support ( Shipstation mention it was GLS who required this info.)  and when you speak with GLS, this is not a requirement plus when we use the web based , it does not need that to be filled up ( Optional ) and no issue.

See my caption of the pics.

[CaraAdmin]

Hello @roysonng!

Thank you for your post in the community! After talking to support, your ticket has been escalated, and the team is looking into your current issue! 

 
We appreciate your patience while we look into this. 

-Cara

[roysonng]

Dear support,  

Would like to get update as the email chain between GLS and Shipstation has so far not result or No update in solving tis issue.

[CaraAdmin]

Hello @roysonng!

Thank you for your post in the community! We truly appreciate your patience and apologize for the delay in resolving this. We’ve located ticket 8093138, which is currently with our product team to be addressed. To streamline communication and ensure the most efficient support, we’ll merge the remaining related open tickets into 8093138 and will continue providing updates there directly. Please have a great rest of your week, and thank you again for being a member of the ShipStation Community!

Happy Shipping!

-Cara