So now with V3, when an order is canceled in Shopify, it's imported as
"shipped" under status column in ShipStation when you search the order
number. This wasn't the case with the old ShipStation, but SS support
told me it was always this way. Has an...
Why is it so much worse now? Every attempt to split a shipment freezes
ShipStation and then ships the full shipment. After voiding the label,
V3 finally splits the order. Then I have to close the order and re-open
it just to see the remaining items t...
So in V2, if a customer wanted to change their shipping address and our
sales team updated it in Shopify and I ran a manual update/refresh in
ShipStation, the address would update from Shopify. I just noticed that
V3 is no longer doing this. Has anyo...
Pop up's are even worse and more distracting for some reason this
morning. Did they change something? I contacted support and they told me
that they haven't heard of ANY issues with the popups. How can this be
"IN PROGRESS" and support not knowing an...
I had this same issue yesterday with an order. The label was created on
the 25th at 11 am but when I ran my reports at the end of the day to
export them, that order did not show up. When I went back and
double-checked it, it showed it was shipped the...
My scale resets every morning (and sometimes during the workday) since
being forced over to V3. I have to reselect it daily. I don't get an
error message though, so if it randomly resets during the day, I find
that most of my shipments have the defau...