Currently, whatever date you go in and update shipping tracking in
Shipstation is the date that is passed back to BigCommerce. So, for
instance, if I have an order that shipped on the 5th, but I don't enter
the tracking until the 10th, the 10th is th...
With V3, if you are lucky enough to get the split shipment to work, it
will no longer show the product values and overall values of the
shipments that have been split. This makes it impossible to select the
correct amount of insurance for that portio...
When orders are split, the product values do not show, so the only way
to determine how much insurance coverage to get is to go back into my
e-commerce app, search for the order, manually add up the values of the
products, then return to ShipStation ...
I can't even get something as basic as an accurate inventory from the
Products Tab. It is frustrating to not have an accurate count of
available products within SS unless it is manually updated when stock
arrives, etc. So, even something that basic w...
Yep. Last week they resolved 3 of my tickets right after they were
submitted. When I finally was able to reach someone via chat and told
them, they tried saying I had left the chat conversations so they had
converted to a ticket and were auto-resolve...
Well, you beat me to the punch! I just did my first split shipment in V3
tonight and what a mess. Firstly, even though I created 4
shipments/labels, it only printed 1, and acted as though that was the
only label to create. Voided it, created it again...
I have found the same. If there is a change on the ecommerce side with
quantity or pricing (we use BigCommerce), then even after re-syncing, it
does not update the order details on SS side. But, hey... just add that
as a suggested feature. Maybe they...
It is SO very slow. I could create a label in half the time with the old
version. Takes forever to load, forever to purchase shipping label, and
to print. All the while the large modals stay on top telling you
everything the system is slooooowly tryi...