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automation for incorrect address

danicaE
New Contributor

I have an automation to send the customer an email template when their address can not be validated, but it isn't working.  Anyone have suggestions?

orders match these criteria: address verified > includes > error and address verified > includes > warning

action type: send an email > buyer email address > add template

action type: assign to user > me (not 3pl)

 

but it didn't trigger.  I assume that it didn't match the criteria.  But if address verified > includes > error and/or warning... what else could trigger?

 

TIA!

Danica

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