Warning: Shipstation can't keep out Shopify POS orders -- be prepared to do tons of manual reviewing

[MININ]

Despite what ShipStation reps and support webpages purport, ShipStation cannot keep Shopify POS orders from being imported into ShipStation...and these POS orders in ShipStation look just exactly like regular shipping orders...so if ya use ShipStation and Shopify POS, get ready to mistakenly ship another duplicate order of the same products that a customer just purchased in your store to their billing address. 

Shopify confirmed they no longer support requestedFulfillmentService -- screenshot below. We've given Shopify POS order examples from the last seven months to Shopify and ShipStation that show the requestedFulfillmentService field is sometimes filled in by shopify and sometimes left blank by shopify...so ShipStation automations/filters/etc can't be set to this field because shopify, as they write below, stopped supporting this field.



How are we supposed to keep Shopify POS orders out of ShipStation now? Need specific instructions, not just a generic reply about how in general to create a filter or rule. And here's the rub: customers can place shipping orders via Shopify POS...so it's just the shopify POS orders that do not require shipping that need to stay out of ShipStation. 

ShipStation support has been cc-ed on numerous emails over the last 7+ months about this both from us and from Shopify regarding this ongoing issue. It took a TON of effort to get any ShipStation support rep to reply with anything more than the cut-n-paste "make an automation" response...but after several months and multiple attempts, ShipStation finally caught that the requetsedFulfillmentService field was blank on the Shopify POS order examples we provided them. What was their response when we asked what we're supposed to do now? Crickets. Zip. Zero. Nada. For months now, despite our many attempts to get help on this from ShipStation...nothing.

@AdminCara 

[Lee-MontiiCo]

This is really easy. 

1. Setup a shopify flow to tag all Shopify orders as POS.
2. Create an automation rule looking for the tag "POS" and apply the "Do Not Import" action. 

This is how we have done it for the past 12 months and it's perfect.

[MININ]

Thanks for taking the time to reply, but not all Shopify orders are Shopify POS orders...plus, like we mentioned, "customers can place shipping orders via Shopify POS...so it's just the Shopify POS orders that do not require shipping that need to stay out of ShipStation."

We are band-aiding a solution outside of ShipStation (Shopify flow, etc.), but we think it's important for existing and potential ShipStation customers to know that this is just another example among many of ShipStation shortcomings: ShipStation isn't up to date with Shopify's API, ShipStation "support" staff and support webpages recommend using a Shopify field that Shopify has depreciated and no longer supports, and ShipStation isn't really integrated with Shopify/Shopify POS when it takes customizations outside of ShipStation to make integration work like they promise. (Not to mention the months that have passed with zero response or help from ShipStation "support" about this ongoing issue, even though ShipStation "support" have been cc-ed on our and Shopify's emails about this at least weekly if not more frequently).

[Lee-MontiiCo]

Sorry my bad. We do this just for shopify pos orders. For you, you could do the same as what we do but just add an extra filter to the automation in shipstation.

Here is our flow:

SS Automation:

That should solve your issue.

[MININ]

Again, thanks for taking the time to reply. Like we wrote, we've band-aided a solution outside of ShipStation (Shopify flow, etc.). FYI, still zero response from ShipStation about not being up to date with Shopify API, developer updates, etc. 

p.s. in the example of SS automation you provided, heads up that ShipStation's "Requested Service (Marketplace Value)" is the Shopify requestedFulfillmentService field that we cited in our first note as sometimes filled in by Shopify and sometimes left blank by shopify (also see screenshot from Shopify explaining this in our first note) -- this is exactly our point: can't reliably use that field in SS automation anymore.

[Lee-MontiiCo]

I get that its not a perfect solution, but sometimes you have to make lemonade 🙂

You could also use shopify flow to tag orders that meet the condition and then import order tags with the orders and run the automation based off that tag.

We've never seen a problem with the requestedFulfillmentService not coming through. Maybe you are at a larger volume to us. We do about 80k orders per year without any issues with this setup.