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Need HELP...WHY cant I CHAT...KEEP getting booted off

holzhauers
First-timer

SHIPSTATION KEEPS LOGGING ON FINE, THEN WITHIN SECONDS...BOOTS EVERYONE OFF EACH WORKSTATION...CAN ONLY WORK A FEW MINUTES AND EACH STATION GET BOOTED OFF AND HAVE TO RE-LOGIN AGAIN...AND AGAIN.   TRIED TO WEB CHAT, WE HAVE GOLD SUBSCRIPTION...BUT NO CHAT TO GO TO.  NO PHONE NUMBER TO CALL...PLEASE HELP.   WE ARE PAYING FOR THIS SERVICE, BUT GET NO HELP.

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @holzhauers

 

I am sorry to hear about the troubles you have had reaching out to support. You absolutely have access to the chat widget option and email support (support@shipstation.com). 

 

Be on the lookout for a DM from me! 

From Moderator Davis, May the force be with you!