When combining our customers orders we find it less time consuming to do so in the V2. This is because when combing orders in V3 after we combine a customers order we are prompted to a pop-up of the customers whole order now that it has been combined...
The Issue is back. At least with labels created using paypal.shipstaion.com. I created 8 labels yesterday and all had recycled tracking from the last few months. One as recent as March 3rd less than two weeks ago. They were scanned at the post office...
We recently upgraded to Magneto 2.4.3, our payment gateway is Braintree. When we ship an order from shipstation it automatically should invoice in Magento. However, with no rhyme or reason we are getting a marketplace notification error for random or...
Hi,I am setting up a store in which I am not selling, rather BUYING products from customers. I would like for them to print a postage label that is pre-paid by me, to send the items once the transaction is complete. Is it possible to achieve this via...
How do i setup a user with read only access? Also, how do i make sure the read only access user can see all the batches created? Thank you
Original post by user Chris and Julie Colotti Since shipstation tracks when an item has been delivered is there a way to capture this update from a webhook? I know it can send delivery notifications via email but I am looking to automate something el...
Since Shipstation saves records of customer information, it would be great if we were able to create automation rules based upon if a customer is "New" and does not have an existing customer record.
I'm relatively new to shipstation. The company that I just onboarded with likes to print labels/packing lists in batches of 60 then pass them out warehouse workers to pull. When I create a batch of 60, I sort by sku, but when I print the order of the...
Hello, we are a small business (5 employees) north of Detroit MI.We sell on eBay, Amazon, and our own website. We are having some growing pains, mostly with inventory managementWe currently use 3 programs:ShipStation for shipping. Sage50 for inventor...
Does anyone have experience/recommendations for using barcode scanners with ShipStation for inventory management?
I would like to change the order my packing slips and label print. Currently it’s printing label than packing slip. I would like for it to print packing slip than label. not sure if anyone else has seen this issue but there was a check box to switch ...
Hi all, Not sure if this has been discussed in the past (cant seem to find any thread on it). We ship some of our very small items domestically on regular express post - is there a way we can use shipstation to generate a non-carrier adress label for...
Is there a way to connect shipStation insights or reports to Google Data Studio?
I am trying to ship my first orders, but it is not letting me print or purchase shipping labels. I am wondering why this is, and can't find a way to contact customer support. Thank you to anyone with some help.
Amazon Seller Central has gone wonky on me and won't let me buy shipping. Since I gotta still ship, I'm using Shipstation this morning. BUT I see one order already not updating over to Amazon with the correct tracking. This is going to S T I N K....
Looking for someone to chat with for 15-20 mins about how they are tracking inventory, sizes, kits ... etc We are having hiccups and would like to learn how others are doing set up Thanks
Please reevaluate the frequency of store "auto refreshes". This has a much bigger impact when working with international customers. We are working with a customer that, due to the time difference, is updating their orders in Shopify at virtually the ...
I have been currently using FedEx solely for my larger packages. We use USPS for the smaller ones. My boss wants to not use USPS and add UPS. (I've had mystery charges with UPS in the past, that's why I'm not using them) So my question is, is it cost...
Our team is looking to see if there were any features that would show details on when a shipment notification was sent, such as the date and time. Emails are being sent but rather late.My company has a return policy where recipients will have to pay ...
Currently ShipStation uses the first item's product description for the Content Descriptions on international labels generated. In all other shipping applications I have used we have been able to provide a general description/category of the merchand...
We have had a consistent problem with ShipStation Connect and not actually printing labels, but showing that they are printed. The most frustrating part of this whole situation is, support just tells me to clear my cache and that's the only solution ...
Hi all, new to the forum but have been using Shipstation for a year or two now. I have a problem that I've really struggled to get around and feel like I've got nowhere so I'm wondering if the community can assist. I'll hopefully be able to articulat...
Hi, As not all selling channels have a gift flag (and customers don't always tick it if they do). Is there any way that you can compare the Customer Name (taken from billing) to the Recipient Name (who it's for)? I realise that there are a lot of poi...
Hi all! New here! So apologies if this is a really simple query or on the wrong board. I have a large shipping job, but there are variations to the contents of the boxes. For example; I may have 500 boxes that have a Small Tshirt, 500 a large Tshirt,...
I will use the 'Others' marked as shipped function for customer pickups and local deliveries. And sometimes I have to manually mark as shipped some items. Like with our automations, we should surely be able to have a way to remove all the world couri...
My company runs mainly on multiple products order. I'm currently having issue creating labels with partial order in BULK!!! I know how to do them individually, but not in bulk. Does it have do with inventory? API? Please help.
We haven't found a way to get shipstation to work, but if anyone has a work-around let me know! I was able to get through to support with an odd solution so I am hoping that someone is working on it.
Our customers are able to select an option to add insurance to their shipment and/or add a "rush fee" to have the order processed same day. They import ShipStation orders like this;I tried to set up an automation rule using the text that is where the...
I have all of my inventory items set to "override the import name" but it is not always working. About half of my orders are imported with the store name rather than the item name assigned in ShipStation, which is an abbreviation of the store name. T...
Please go back to the prior drop down menu layout for selection of shipping carrier and shipping method when creating a label. The new layout is TOO TALL for each entry and less efficient to navigate. The prior menu was clearer, quick and easier to m...
