Original post by user Jennifer Tran Please Help!! When I try to add
funds into my account this error message keeps popping up and I am
unable to add funds. "Purchase failed. Account exception Exception with
code 0x00560102; module 86, category 1, ite...
Original post by user Michael Anderson Many of my store sales are
customer pick ups. In other words, there is no shipping involved. So why
do these orders count towards my subscription total in Ship Station? Is
there a setting that I've missed?
Original post by user Jordan Talmor Please add the ability to reorganize
tags after they have been created so that they appear in the order that
you would like, instead of the order that they were created.
Original post by user Elinor Armsby Wondering how long it takes for the
delivery status to be updated in the shipments view. Some packages show
they are in transit with last activity several days ago when the USPS
tracking screen shows it was deliver...
Original post by user Eddie Spencer I like Shipstation. However, I need
inventory reports that Shipstation does not provide. I need reports that
show: SKU, alias, inventory; SKU, inventory, inventory history for a
specific period of time (additions a...
Hi David! To create another packing slip template, you must first be on
a Silver plan or higher. If you are, go to Settings > Templates >
Packing Slips. You can then either create a template from scratch, copy
the default template and edit it, or cop...
Original reply from user Kirstin Gent Exact same error message, and I
can't add needed funds. I contacted ShipStation, who said I need to
contact Stamps.com about the issue because it is related to a billing or
account issue, possibly that my Stamps ...
Original reply by user Pierre Gagnon - Logistics We are in the same
situation. However we still use Shipstation to produce the packing
slips, to do orders management, filtering, order tagging, and generate
reports. So why shouldn't that count towards...
Hi Elinor, Our tracking system is designed to scan periodically for
updates. Usually, a delivery update from the carrier will be sent back
in-between these scanning periods, so while it does show delivered by
your carrier, we won't see this until the...
Hello Eddie, Thanks for this post and for being a member of our
community. If you are looking for reports on stock and history, you
should find what you need under Insights>Reports. There is a whole
section for inventory specific reports. I have high...
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