Paying monthly fee with available account credit

[RosehavenYarn]

Paying monthly fee with available account credit

I have a credit on my account and yet every month I get charged the monthly fee from my credit card.

Why can't you take the monthly fee from my account that has the money already sitting there?

[Manager-Erin]

Hi @RosehavenYarn, 

Welcome to the community, we are so happy to have you here with us. 

For issues like this I would recommend reaching out to our support team for assistance with this. They can have the billing team look into your credits and see potentially what is happening. If you are having trouble reaching out you can email our support at support@shipstation.com. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager